Eksteriør

Anmeldelser av Holiday Inn Ontario Airport, an IHG Hotel

3 out of 5
Holiday Inn Ontario Airport, an IHG Hotel
2155 E. Convention Center Way, Ontario, CA

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 636 av totalt 1199 anmeldelser." "
Rangering på 8 − Bra. 259 av totalt 1199 anmeldelser." "
Rangering på 6 − Grei. 112 av totalt 1199 anmeldelser." "
Rangering på 4 − Dårlig. 84 av totalt 1199 anmeldelser." "
Rangering på 2 − Forferdelig. 108 av totalt 1199 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

8,0/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

miriam

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean and staff very friendly
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Erin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was quiet and clean. The restaurant and airport shuttle are very convenient.
Bodde her 1 natt i mai 2024

8/10 – Bra

Victor Manuel

Reiste med partner
Likte: Personale og service og fasiliteter
la habitación olia a humedad, como a alfombra mojada.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 15. mai 2024
I'm sorry to hear about the issue you encountered with the musty smell in your room. Your feedback is important to us, and we will address this matter immediately to ensure that future guests do not experience the same issue. We apologize for any inconvenience this may have caused during your stay. Thank you for bringing this to our attention.

10/10 – Utmerket

Alex

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s the perfect distance away from the Ontario airport and the workers were nice.
Bodde her 3 netter i mai 2024
Svar fra General Manager den 15. mai 2024
Thank you again for choosing our hotel for your stay and sharing your 5 out of 5 experiences with others. We are happy to hear that It’s the perfect distance away from the Ontario airport and our workers were nice. We look forward to welcoming you back in the future.

10/10 – Utmerket

Gerardo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place to stay
Bodde her 3 netter i mai 2024
Svar fra General Manager den 15. mai 2024
Thank you again for choosing our hotel for your stay and sharing your 5 out of 5 experiences with others. We are happy to hear that you found our hotel a nice place to stay. We look forward to welcoming you back in the future.

6/10 – Grei

Dong Hong

Forretningsreisende
Likte: Renhold og personale og service
Uncontrollable heating/cooling system.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 15. mai 2024
I'm sorry to hear about the issue with the heating/cooling system. Your comfort is important to us, and we apologize for any inconvenience this may have caused. We will address this concern with our maintenance team to ensure that it is resolved for future guests. Thank you for bringing this to our attention.

10/10 – Utmerket

Elizabeth

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property was convenient and very clean. Professional at check in.
Bodde her 3 netter i mai 2024
Svar fra General Manager den 15. mai 2024
I'm glad to hear that you found the property convenient and very clean, and that you had a professional check-in experience. It's always nice to receive positive feedback about our property and staff. Thank you for taking the time to share your thoughts!

4/10 – Dårlig

Alvaro

Likte ikke: Renhold
Esta bonito pero no devuelven el depósito
Bodde her 2 netter i april 2024
Svar fra Adrianna den 4. mai 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

8/10 – Bra

Scott

Pool was cold , ice machine broken on level 4
Bodde her 1 natt i april 2024
Svar fra Adrianna den 4. mai 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations.We apologize for the issues you experienced with the pool temperature and ice machine on level 4. We understand how important it is to have a comfortable and enjoyable stay and we regret that we fell short in this aspect. We will work with our team to address these issues and ensure that they are resolved as soon as possible.

2/10 – Forferdelig

martin

Bodde her 1 natt i april 2024
Svar fra Adrianna den 4. mai 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

10/10 – Utmerket

Silverio

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good bery good
Bodde her 1 natt i april 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Utmerket

YVETTE

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Check in was super fast. Had a pretty good burger in the restaurant. The waitress was very nice and always checked on me. The carpet in the hallway is looking a little tired. Room was clean but feabreezed a little too much.
Bodde her 1 natt i april 2024
Svar fra Adrianna den 4. mai 2024
I'm glad to hear that your check-in experience was fast and efficient. It's great to know that you enjoyed your burger at the restaurant and that the waitress was attentive and friendly. I apologize for the worn-out carpet in the hallway but I'm glad to hear that your room was clean. I appreciate your feedback about the overuse of the Febreeze and will make sure to pass it along to our housekeeping team. Thank you again for choosing our hotel, and we hope to see you soon!

10/10 – Utmerket

veronica l

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great
Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

6/10 – Grei

Jonathan

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Nice place. Nothing too amazing but nothing bad either.
Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you for sharing your feedback. We're glad to know that you found our place to be nice and that you had a good experience overall. We appreciate your review and thank you for choosing to stay with us. We hope to welcome you back soon!

10/10 – Utmerket

Maria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Utmerket

Richard

Likte: Fasiliteter
Excellent service and staff very professional. Great job keep it up
Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Utmerket

Francisco

Forretningsreisende, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall the hotel is so good, my only complaint is the noise from the streets
Bodde her 2 netter i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you for your feedback, I'm glad to hear that your overall experience at our hotel was good. I'm sorry to hear about the noise from the streets, we understand how disruptive this can be to your stay. We do our best to provide a comfortable and peaceful environment for all our guests, but unfortunately, there are certain external factors that are beyond our control. We appreciate your understanding and please feel free to let us know during your next stay if you have any specific preferences or requirements, and we'll do our best to accommodate them.

10/10 – Utmerket

My-Lan

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the front desk staff, I think her name was Lisa, it started with an “Li…”. Extremely delightful person! I had to take an exam the next day and needed to pack up after the exam. She allowed me to check out late. Extremely helpful and kind.
Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
I'm glad to hear that you had a great experience with the front desk staff, Litzy. It's always wonderful to encounter helpful and kind staff members during your stay. I'm happy to hear that she was able to accommodate your request for a late check-out so you could focus on your exam without any added stress. Thank you for sharing your feedback, and we hope to have the pleasure of hosting you again in the future.

2/10 – Forferdelig

nic

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Terrible would like compensation stayed here Multiple times never had such bad treatment will never stay here again
Bodde her 3 netter i mars 2024
Svar fra Adrianna den 4. mai 2024
I'm sorry to hear that you had a negative experience during your stay. I can assure you that your feedback is important to us and we take all complaints seriously. Please provide more details about your experience so that we can address the issue and improve our service. We value your business and hope to have the opportunity to make it right and regain your trust in the future.

2/10 – Forferdelig

Kimberly

Reiste med partner
Bodde her 2 netter i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

10/10 – Utmerket

Alejandro

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Utmerket

Vicente

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Utmerket

Vicente

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

8/10 – Bra

HaeJung og Pearl City

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed one night due to early flight out next morning. Overall good experience, check in was a bit longer than expected due to large group checking in and not enough staff.
Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you for sharing your experience. I'm glad to hear that you had a good overall experience during your stay. However, I'm sorry to hear that the check-in process was longer than expected due to a large group checking in with not enough staff. We appreciate your feedback and will use it to improve our processes in the future. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back again soon.

10/10 – Utmerket

Catherine

Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Utmerket

javier

Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Utmerket

Maria

Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

2/10 – Forferdelig

Isaias

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
Was a nice property with friendly staff. Was not able to sleep due to the noise from the room above. Went on from 11-5am
Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
I'm sorry to hear that you weren't able to sleep well due to noise from the room above. I understand how frustrating that can be, especially when you're staying at a hotel. Did you let the staff know about the noise issue? Hopefully, they were able to resolve it for you or offer you a different room. Other than the noise issue, I'm glad to hear that you enjoyed the property and found the staff to be friendly.

8/10 – Bra

Nereyda

Everything was good!
Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you for your feedback! We are glad to hear that you had a good experience during your recent stay with us.

10/10 – Utmerket

Rudy

Likte: Personale og service og overnattingsstedets bygg og tilstand
Very good 👍
Bodde her 1 natt i mars 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

4/10 – Dårlig

Priscilla

Likte ikke: Overnattingsstedets bygg og tilstand
The lights in the room didn’t work it wasn’t as nice as i thought
Bodde her 2 netter i februar 2024
Svar fra Adrianna den 4. mai 2024
No matching results, press enter to execute your custom prompt The lights in the room didn’t work it wasn’t as nice as i thoughtI'm sorry to hear that your experience at our hotel was not up to your expectations. We take all feedback seriously and I assure you that we will do our best to improve our services. Please know that we appreciate your feedback and hope to have the opportunity to make it up to you in the future. Thank you for choosing our hotel for your stay.

2/10 – Forferdelig

Audra

Forretningsreisende, Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
We came to comepte at the convention center & wanted to stay somewhere that had a hot tub & the hot tub was not working which they new & was not diclosed before hand
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

8/10 – Bra

Alba

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked how the hotel was super close to the airport and to the nearest stores and restaurants. However, I didn’t like that the hotel room I stayed in had an ironing board that was broken and not working properly and that the iron I used while I was staying there was dripping water.
Bodde her 3 netter i februar 2024
Svar fra Adrianna den 4. mai 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We are glad to hear that you appreciated our convenient location close to the airport and nearby stores and restaurants.We are sorry to hear that the ironing board in your room was broken and not functioning properly, and that the iron provided was dripping water. We take all feedback seriously and will use it to improve our services.We hope to have the opportunity to welcome you back in the future, and provide you with a better experience.

2/10 – Forferdelig

Ruth

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

10/10 – Utmerket

jennifer

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed for just one night and were very pleasantly surprised at the price and quality we got for that price. It offers an airport shuttle for those who need it and the staff was very professional and friendly.
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
I'm glad to hear that you had a positive experience during your stay with us. We always strive to offer our guests competitive prices without sacrificing quality, and it's great to hear that we were able to exceed your expectations. Our airport shuttle service is one of the many amenities we offer to make your stay as convenient as possible, and I'm glad to hear that you found our staff to be professional and friendly. Thank you for choosing our hotel, and we hope to welcome you back in the future!

8/10 – Bra

Serina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My stay was 6 days ago and I’m still waiting on my deposit to be refunded … $150… I asked for a room on the last floor but got first floor. In the morning music was being played very loud
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
I'm sorry to hear about the delay in receiving your deposit refund and the issues you experienced during your stay. We understand that these issues can be frustrating and we apologize for any inconvenience caused. We will make sure to look into these matters and take appropriate action to ensure that similar issues do not occur in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.

10/10 – Utmerket

Henry

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff and management
Bodde her 3 netter i februar 2024
Svar fra Adrianna den 4. mai 2024
I'm glad to hear that you had a positive experience with our staff and management. We always strive to provide our guests with great customer service and a pleasant stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the soon.

8/10 – Bra

Kim

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really nice room would definitely stay again
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
I'm happy to hear that you enjoyed your room and that you would consider staying with us again in the future. We always strive to provide our guests with comfortable and enjoyable accommodations, and it's great to hear that we were able to meet your expectations. Thank you for your feedback!

10/10 – Utmerket

Ruben

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean,safe and friendly staff
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
I'm glad to hear that you found the place very clean, safe, and the staff friendly. It's important to us that all of our guests feel comfortable and well taken care of during their stay. Thank you for sharing your experience with us.

6/10 – Grei

Jenifer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff when I checked out was very helpful and friendly! The hotel was very noisy. Thin walls and ceiling. I could hear the people above us, very well. And I know that's not the hotels fault necessarily, but if it wasn't so thin I wouldn't have heard them (or people walking down the halls) nearly as much as I did.
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
I'm glad to hear that the staff was friendly and helpful during your check-out process. However, I apologize for any inconvenience you experienced due to noise during your stay. We do understand that this can be frustrating, and we will certainly take your feedback into consideration as we continue to work on improving the guest experience. Thank you for choosing our hotel and sharing your experience with us.

2/10 – Forferdelig

Johnny

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
Staff was rude and not helpful with the tv not working in our room. They said they would fix it but never came by. No coffee in the coffee area and the kitchen lady was very rude to us about paying for breakfast which lead to us not wanting to eat there anymore. I would not stay here again.
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
Our team is committed to providing our guests with a comfortable and enjoyable stay, and we are disappointed to hear that we fell short in some areas. We appreciate your constructive feedback and will take it into consideration as we continue to improve our services and amenities.

10/10 – Utmerket

Norris

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 10 out of 10 experiences with others. We look forward to welcoming you back in the future.

6/10 – Grei

keane

Likte: Renhold
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your experience with others. We look forward to welcoming you back in the future.

10/10 – Utmerket

Quaresha

Likte: Renhold og personale og service
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 10 out of 10 experiences with others. We look forward to welcoming you back in the future.

10/10 – Utmerket

Scot

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 10 out of 10 experiences with others. We look forward to welcoming you back in the future.

4/10 – Dårlig

kim

Likte: Overnattingsstedets bygg og tilstand
Delay flight then flights time changed again
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

4/10 – Dårlig

Jennifer og Los Angeles

Likte: Renhold
Likte ikke: Personale og service og fasiliteter
No heat in the room, no blankets, the shuttle they offered they said doesn’t run at night????
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
Our team is committed to providing our guests with a comfortable and enjoyable stay, and we are disappointed to hear that we fell short in some areas. We appreciate your constructive feedback and will take it into consideration as we continue to improve our services and amenities.

10/10 – Utmerket

Robert og Phelan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 – Utmerket

Ember

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Adrianna den 4. mai 2024
Thank you again for choosing our hotel for your stay and for sharing your 10 out of 10 experiences with others. We look forward to welcoming you back in the future.