Eksteriør

Anmeldelser av Holiday Inn Express West Los Angeles, an IHG Hotel

2.5 out of 5
Holiday Inn Express West Los Angeles, an IHG Hotel
11250 Santa Monica Blvd, Los Angeles, CA

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 377 av totalt 1006 anmeldelser." "
Rangering på 8 − Bra. 388 av totalt 1006 anmeldelser." "
Rangering på 6 − Grei. 142 av totalt 1006 anmeldelser." "
Rangering på 4 − Dårlig. 55 av totalt 1006 anmeldelser." "
Rangering på 2 − Forferdelig. 44 av totalt 1006 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service og romkomfort

8/10 – Bra

Erik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

6/10 – Grei

Trym og Norge

Likte: Personale og service og romkomfort
Sentralt, god service
Sentralt ved motorveisystemet i LA. Ørepropper deles ut.

10/10 – Utmerket

Kaho og Gardena

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 12 netter i april 2024

8/10 – Bra

Muralikrishnan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Gianni | General Manager den 8. apr. 2024
Thank you for taking a moment to rate us on your recent stay. We're happy to see that you had an enjoyable visit to our hotel. We hope to see you again very soon. Thank you for choosing Holiday Inn Express West LA.

10/10 – Utmerket

Kai

Bodde her 5 netter i mars 2024

6/10 – Grei

Megan

Likte: Renhold
Likte ikke: Personale og service
When I checked in, I was given a parking sticker but a fee was never indicated to me. I discovered that they took $30 out of my incidental hold. I feel that they should’ve told me verbally (I didn’t see it anywhere on my reservation either or posted within easy visibility). I wouldn’t be upset if they had told me at any point that there was a fee, but I discovered it when I looked at my bank statement.
Bodde her 1 natt i mars 2024
Svar fra Gianni | General Manager den 4. apr. 2024
Thank you for taking a moment to share about your recent stay. We are saddened to know that you experienced an issue regarding the parking policy at our hotel. Rest assured, your feedback has been shared with the front desk leadership team to ensure this is prevented in the future. We hope to accommodate you in the future. Thank you for choosing Holiday Inn Express West LA.

10/10 – Utmerket

Jenny

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
I had a good stay.
Bodde her 1 natt i mars 2024
Svar fra Gianni | General Manager den 26. mars 2024
Thank you for taking a second to review our hotel. It's encouraging to see that you had such a great stay. We look forward to having you with us again soon. Thank you for choosing Holiday Inn Express West LA!

10/10 – Utmerket

JASON

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very close to UCLA
Bodde her 1 natt i mars 2024
Svar fra Gianni | General Manager den 21. mars 2024
Thank you for taking the time to rate us on your recent stay. We're happy to see that you had an enjoyable visit. We look forward to having you with us again in the future. Thank you for choosing Holiday Inn Express West LA.

10/10 – Utmerket

Trina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Like everything
Bodde her 1 natt i mars 2024
Svar fra Gianni | General Manager den 19. mars 2024
Thank you for taking a moment to review us on your recent visit. We're happy to see that you enjoyed your stay with us. Please come back and visit us again in the future. Thank you for choosing Holiday Inn Express West LA.

10/10 – Utmerket

Cynthia

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Well located, near good places but next to the freeway so is noisy.
Bodde her 1 natt i mars 2024
Svar fra Gianni | General Manager den 19. mars 2024
Thank you for taking a moment to share about your experience at our hotel. We strive to provide exceptional service to our valued guests, such as yourself. We hope to have you back with us again soon. Thank you for choosing Holiday Inn Express West LA.

10/10 – Utmerket

Warren

Bodde her 2 netter i mars 2024
Svar fra Gianni | General Manager den 8. apr. 2024
Thank you for taking a second to rate us 5 out of 5! We're very happy to see that you had such a memorable stay. We look forward to accommodating you again upon your return to the area. Thank you for choosing Holiday Inn Express West LA.

10/10 – Utmerket

Yareli

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed the quietness and fast and easy check in. Overall experience was great. Would stay there again.
Bodde her 1 natt i mars 2024
Svar fra Gianni | General Manager den 19. mars 2024
Thank you for taking the time to share about your stay with us. We're very happy to know you enjoyed your stay upon the moment you arrived. We hope to accommodate you again in the future. Thank you for choosing Holiday Inn Express West LA.

10/10 – Utmerket

Peter og Palo Alto

Bodde her 1 natt i mars 2024
Svar fra Gianni | General Manager den 4. apr. 2024
Thank you for taking the time to rate us on your recent stay. We're so glad to know that you had such a great experience with us. We hope the have the privilege of accommodating you again soon. Thank you for choosing Holiday Inn Express West LA.

8/10 – Bra

RYOKI

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good place but just little noisy
Bodde her 3 netter i mars 2024
Svar fra Gianni | General Manager den 19. mars 2024
Thank you for taking the time to share about your stay with us. We strive to provide exceptional service to each one of our guests, such as yourself. Rest assured, your feedback has been shared with the entire team. Thank you for choosing Holiday Inn Express West LA.

10/10 – Utmerket

Samantha

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was peaceful Great customer service
Bodde her 1 natt i desember 2023
Svar fra Gianni | General Manager den 19. mars 2024
Thank you for taking a second to share about your most recent experience. We're very happy to see you had a memorable stay with us. We hope to have you back with us again soon. Thank you for choosing Holiday Inn Express West LA.

6/10 – Grei

Saswata

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The staff was extremely friendly and provided efficient room service. The breakfast options are good but the menu remains same which is disappointing. The location of the property is unbelievably poor - right off the highway, extremely noisy and in a sketchy area. You will not be able to walk around for sure.
Bodde her 6 netter i februar 2024
Svar fra Gianni | General Manager den 11. mars 2024
We would like to thank you for taking the time to share such valuable feedback about your stay. Rest assured, your review has been relayed to our entire staff. We hope to have the privilege of accommodating you again soon. Thank you for choosing Holiday Inn Express West LA!

10/10 – Utmerket

Kianoush

Bodde her 1 natt i mars 2024
Svar fra Gianni | General Manager den 11. mars 2024
Thank you for taking a second to rate us 5 out of 5! We're very happy to see that you had such an enjoyable visit. We hope to have you back with us again soon. Thank you for choosing Holiday Inn Express West LA!

2/10 – Forferdelig

Everardo

Reiste med familie og små barn
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room was stuffy and muggy, with a moldy scent. Extremely noisy and was not able to sleep all night! I'm definitely reaching out for customer service on this one. There were some kind of maintenance going on and hammering until three in the morning. I had to get up at five to go work!
Bodde her 1 natt i februar 2024
Svar fra Gianni | General Manager den 29. feb. 2024
Thank you for taking a moment to share about your experience at our hotel. We are saddened to know that you had a less than pleasant visit. Ensuring our guests are satisfied is our top priority and we would love to further address any issues you may have had. Please do not hesitate to reach out to us so we may do right by you. Thank you again for choosing Holiday Inn Express West LA.

10/10 – Utmerket

Gerardo

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i februar 2024
Svar fra Gianni | General Manager den 27. feb. 2024
Thank you for taking a moment to rate us on your recent stay. It is always encouraging to see that our valued guests had such a great time. We hope to have the privilege of accommodating you again in the future. Thank you for choosing Holiday Inn Express West LA!

10/10 – Utmerket

Emilie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cleanliness and breakfast was good.
Bodde her 4 netter i januar 2024
Svar fra Gianni | General Manager den 16. feb. 2024
We would like to thank you for taking the time to rate us 5 out of 5! We're happy to know that you had such an enjoyable visit to our hotel. We hope to have you back with us again very soon. Thank you for choosing Holiday Inn Express West LA.

8/10 – Bra

Mitchell

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They where so good to us here and the rooms where very good
Bodde her 1 natt i februar 2024
Svar fra Gianni | General Manager den 16. feb. 2024
Thank you for taking time out of your day to share about your recent stay. It's always encouraging to see that our staff was accommodating during your visit. We hope to have you back with us again in the near future. Thank you again for choosing Holiday Inn Express West LA.

10/10 – Utmerket

Loretta og Los Angeles

Bodde her 1 natt i februar 2024
Svar fra Gianni | General Manager den 21. mars 2024
Thank you for taking the time to rate us 5 out of 5! We're happy to know that you had such an enjoyable stay. We hope to have you back with us again upon your return to the area. Thank you for choosing Holiday Inn Express West LA.

10/10 – Utmerket

Scott

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice staff and convenient location!
Bodde her 1 natt i februar 2024
Svar fra ME90025 den 6. feb. 2024
Hi Scott,Thank you for your feedback! It's so wonderful to hear that our team provided you a welcoming stay and that you were able to enjoy our convenient location close to Santa Monica, Malibu, Beverly Hills to name a few. See you on your next visit!Holiday Inn Express Team

10/10 – Utmerket

PEI LAY

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra ME90025 den 30. jan. 2024
Hi PEI LAY,Thank you for your awesome rating! We cannot wait to welcome you again soon.Holiday Inn Express Team

8/10 – Bra

Pavla

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i januar 2024
Svar fra ME90025 den 30. jan. 2024
Hi Pavla,Thank you for your rating! See you on your next visit.Holiday Inn Express Team

8/10 – Bra

Kevin

Bodde her 1 natt i januar 2024
Svar fra Gianni | General Manager den 21. mars 2024
Thank you for taking a second to rate us on your recent stay. We are glad to see that you enjoyed your visit. We hope to have the privilege of accommodating you again in the future. Thank you for choosing Holiday Inn Express West LA.

10/10 – Utmerket

HELENA

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra ME90025 den 24. jan. 2024
Hi HELENA,Thank you for your awesome rating! See you on your next visit.Holiday Inn Express Team

10/10 – Utmerket

MIKU

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
壁が薄かったが、ホテル自体はかなり綺麗で清潔でした。
Bodde her 5 netter i januar 2024
Svar fra Gianni F. | General Manager den 10. jan. 2024
Dear Miku,Thank you for taking a moment to share about your recent stay. Rest assured, your feedback is extremely vital to us and our operation. We hope to have the privilege of accommodating you again in the future. Thank you for choosing Holiday Inn Express West LA!

2/10 – Forferdelig

Mohsen

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
I really want a full refund. We weren’t able to sleep. Our room was next to the Main Street and it was super noisy!!! Even worse you could hear people walking, talking and being loud all night. We checked in at 8 pm and we literally booked tgis room to rest for a few hours and check out the next morning. Resting was the only thing we weren’t able to achieve. Please advise how could I request to get my money back.
Bodde her 1 natt i desember 2023
Svar fra Gianni F. | General Manager den 10. jan. 2024
Dear Mohsen,We appreciate you taking the time to share about your recent stay. We understand that getting a full night's rest is important when traveling. We sincerely apologize that this was not the case during your visit. Rest assured, your feedback has been shared with the team and if you'd like you may reach out to us. We hope to have the privilege of accommodating you again in the future. Thank you for choosing Holiday Inn Express West LA.

8/10 – Bra

Kevin

Bodde her 1 natt i januar 2024
Svar fra Gianni F. | General Manager den 10. jan. 2024
Thank you for taking the time to rate us on your recent stay. It's encouraging to see that our valued guests enjoy their visit to our hotel. We hope to have you back with us again soon. Thank you for choosing Holiday Inn Express West LA!

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Gianni F. | General Manager den 10. jan. 2024
We appreciate you taking a moment to rate us on your visit to our hotel. We are glad to see that you enjoyed your stay with us. Please come visit us again very soon. Thank you for choosing Holiday Inn Express West LA!

8/10 – Bra

Jorge

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Los cuartos no son muy espaciosos
Bodde her 2 netter i desember 2023
Svar fra Gianni F. | General Manager den 10. jan. 2024
We would like to thank you for taking a moment to share about your stay with us. Rest assured, your feedback will be shared with the entire hotel team. Please come back and visit us in the future! Thank you for choosing Holiday Inn Express West LA!

10/10 – Utmerket

Louella

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Love the location and the staff.
Bodde her 3 netter i desember 2023
Svar fra Gianni F. | General Manager den 10. jan. 2024
Thank you for taking a moment to share your kind words. We're happy to know that our team was accommodating! Rest assured, your review will be shared with the entire team. We hope to have you with us again soon. Thank you for choosing Holiday Inn Express West LA!

8/10 – Bra

Ashley

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra ME90025 den 24. jan. 2024
Hi Ashley,Thank you for your rating! We can't wait to welcome you again soon.Holiday Inn Express Team

10/10 – Utmerket

Vito

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved Maya!
Bodde her 2 netter i desember 2023
Svar fra ME90025 den 31. des. 2023
Hi Vito,Thank you for your review! We are so pleased to hear that Mya provided you a memorable stay. See you again soon!Holiday Inn Express Team

10/10 – Utmerket

Paul

Reiste med partner
Likte: Fasiliteter
What a great hotel. Staff were really friendly and helpful. Room was very clean and comfortable.
Bodde her 3 netter i desember 2023
Svar fra ME90025 den 31. des. 2023
Hi Paul,Thank you for your feedback and for your kind words about our team's attentiveness and in regards to our clean rooms. We hope to see you again soon!Holiday Inn Express Team

8/10 – Bra

Julio

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buenn servicio de todo el personal muy amables todos
Bodde her 1 natt i desember 2023
Svar fra ME90025 den 31. des. 2023
Hi Julio,Thank you for your review! It's so great to hear that our team provided you a welcoming and comfortable stay. See you again soon!Holiday Inn Express Team

10/10 – Utmerket

Bashar

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very helpful and responsive to our needs. The location of the hotel was convenient for our situation but the area nearby is dirty and we encountered homeless people sleeping and sitting on the sidewalks very close to the hotel.
Bodde her 5 netter i desember 2023
Svar fra ME90025 den 31. des. 2023
Hi Bashar,Thank you for your feedback and for your kind words about our team's attentiveness as well as our convenient location. Los Angeles is a big, urban city, so although there may be certain things that come with this, we can assure you that we are still in one of the best locations in between Santa Monica and Beverly Hills. We do hope to welcome you again soon!Holiday Inn Express Team

8/10 – Bra

Melanie

Reiste med familie
Likte: Renhold og personale og service
Rooms were clean, but other guests were very noisy. The only elevator for getting up and down floor was very slow, especially during check out time with everyone wanting to use it at the same time. The breakfast was good, liked that pancake making machine.
Bodde her 1 natt i desember 2023
Svar fra ME90025 den 31. des. 2023
Hi Melanie,Thank you for your review! We are so happy you liked the cleanliness of our hotel and our complimentary breakfast. We are a smaller property, so although we only have one elevator, please know that we truly value your feedback, and we will definitely see where else we can improve. Your comfort is always our priority, so if there's anything at all we can do, please do not hesitate to reach out. See you on your next visit!Holiday Inn Express Team

10/10 – Utmerket

Anthony

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice people and the flexibility is amazing.
Bodde her 1 natt i desember 2023
Svar fra ME90025 den 31. des. 2023
Hi Anthony,Thank you for your review, and thank you so much for your kind words about our service. See you again soon!Holiday Inn Express Team

6/10 – Grei

Anthony

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property and location was great being close to the highway. Quite a few homeless people across the road which,as foreigners,made us feel unsafe.
Bodde her 6 netter i desember 2023
Svar fra ME90025 den 31. des. 2023
Hi Anthony,Thank you for your review! We are located in one of the most convenient locations in LA close to Santa Monica, Malibu, and Beverly Hills to name a few. Also, Los Angeles is a big and busy urban city, and there are certain things that may come with this. Rest assured, guest safety at our hotel is always our priority, and our location is still truly hard to beat! We do hope to see you again on your next LA visit.Holiday Inn Express Team

8/10 – Bra

Robert

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel was fine though pricy. Unfortunately it is located at a less than desirable area
Svar fra ME90025 den 6. feb. 2024
Hi Robert,Thank you for your review! We are so happy to hear that you enjoyed our hotel. We do continue to be one of the most affordable hotels in the West LA - Santa Monica area, so we can assure you that you made the right choice by staying with us. Also, Los Angeles is a big urban city, and although there may be certain things that come with this, our guests' safety and comfort are always our top priority. We do hope we get to welcome you again on your next visit!Holiday Inn Express Team

8/10 – Bra

Julie

Bodde her 1 natt i desember 2023
Svar fra Gianni F. | General Manager den 10. jan. 2024
Thank you for taking time out of your day to rate us on your stay. It makes us happy to see that you had an enjoyable visit. We hope to accommodate you again soon! Thank you for choosing Holiday Inn Express West LA!

8/10 – Bra

Nona I

Likte: Renhold og fasiliteter
Bodde her 2 netter i desember 2023
Svar fra ME90025 den 31. des. 2023
Hi Nona I,Thank you for your awesome rating! See you again soon.Holiday Inn Express Team

6/10 – Grei

Oscar

Reiste med familie og små barn, Reiste med familie
Likte: Renhold og personale og service
Very disappointed in the recommendations made by Expedia. My hotel was on top for recommended stay with very highly reviews so I went for it. Stated it was close to our planned LA theme park and that was not it. Also was charged for parking???? Like really parking for a hotel! Area was not great at all the store across the street was literally robbed while we visited. In the clerk’s words “This area is one of the worst”
Bodde her 2 netter i desember 2023
Svar fra ME90025 den 31. des. 2023
Hi Oscar,Thank you for your review! We are so sorry for the confusion upon booking. We are in one of the most popular locations in between Santa Monica Pier and Beverly Hills, so we can understand that our area may be how most big and urban cities are. We can assure you that we are in one of the best and most convenient locations in all of LA, as seen in our awesome reviews. We do hope for another opportunity to welcome you again in the future, so we can hopefully provide you an experience that meets expectations.Holiday Inn Express Team

8/10 – Bra

Sharon og Peoria

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Next to a busy highway but we were on the street side. Lots of police noise but typical for any large city. Only saw one homeless person on our walk to dinner. It looked new or newly remodeled. My husband fixed the squeaky bathroom door by rubbing the liquid soap on the hinges. Set the heat for 70 at night but it wouldn't go past 73. Told the front desk in the morning and was told we should have called they have 24-hour service!!! I don't want someone in the room at 2AM working on the heat. No discount. It was ok.
Bodde her 2 netter i desember 2023
Svar fra ME90025 den 25. des. 2023
Hi Sharon,Thank you for your review! We did do a full renovation back in 2017, so we happy to hear that everything is still looking fresh and new. Due to our convenient location, we are in one of the busiest areas in Los Angeles just minutes away from the Santa Monica Pier, Beverly Hills, Malibu to name a few. Also, we are sorry that you had trouble adjusting your thermostat in your room. Again, we are committed to ensuring all our guests have a wonderful stay, so please let us know a convenient time for you, and we are ready to assist 24/7. We hope we see you again soon!Holiday Inn Express Team

4/10 – Dårlig

Jae

Bodde her 2 netter i desember 2023
Svar fra ME90025 den 25. des. 2023
Hi Jae,Thank you for your feedback! Please know that our goal is always to provide an excellent experience for our guests, so we truly appreciate you taking the time to leave us your review. We also have a front desk team ready to assist you 24/7 should there be anything we can do for you, please do not hesitate to reach out! We hope to welcome you again soon.Holiday Inn Express Team

8/10 – Bra

Danny

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i desember 2023
Svar fra ME90025 den 25. des. 2023
Hi Danny,Thank you for your awesome rating. See you again soon!Holiday Inn Express Team

8/10 – Bra

carlo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ha soddisfatto le aspettative
Bodde her 1 natt i desember 2023
Svar fra ME90025 den 25. des. 2023
Hi carlo,Thank you for your review! We are so pleased to hear that your stay met your expectations. We cannot wait to see you again on your next visit.Holiday Inn Express Team