Dear Bjørn, thank you for sharing your valuable feedback. We are very sorry for the inconvenience you had during your stay. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back, validate the changes we will implement, and experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management

Dear Cory, We're thrilled to hear about your positive experience at our hotel. At Extended Stay America, cleanliness and guest comfort are our top priorities. We're delighted that your room met your expectations and that you found plenty of towels and pillows for your stay. Thank you for choosing to stay with us. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Alfonso, We sincerely appreciate your kind words regarding our staff's demeanor and helpfulness. However, we deeply regret that the condition of your room did not meet our usual standards of cleanliness and comfort. Providing essential amenities like toilet paper and hand soap is fundamental, and we apologize for any inconvenience caused by their absence. Your feedback has been shared with our housekeeping team to ensure such oversights are rectified promptly. Please accept our apologies for any discomfort experienced during your stay. We value your feedback, and we are committed to improving our services to ensure a more satisfactory experience for all our guests in the future.Sincerely,Hotel Management

Dear Andrea, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Douglas, We are delighted you had a great experience at Extended Stay America and are glad our location was convenient for everything you wanted to do on this visit. Thank you for your generous comments and for highlighting the best features of our property. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management

Dear Lorence, Thank you for sharing your feedback following your recent stay at our hotel. We sincerely apologize for your disappointment with our housekeeping service and the issues you experienced in your suite. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. Please know that we are fully committed to ensuring that such issues do not recur in the future, and we appreciate your patience and understanding during your time with us. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next visit.Sincerely,Hotel Management

Dear Ligia, Thank you for your feedback about our breakfast offerings; we are disappointed you were not happy with the variety of our breakfast. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We also offer a complimentary linen towel exchange service at the front desk. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We hope you will revisit us whenever you are in the area. Sincerely,Hotel Management

Dear Karen, We sincerely apologize for the condition of the carpet and walls during your stay. It is unacceptable for our guests to encounter such cleanliness issues, and we will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your understanding and patience in this matter. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Lisa, We are sincerely sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are important to us, and it is disheartening to learn about the issues you encountered with cleanliness and outdated facilities. Please accept our sincerest apologies for falling short of your expectations. Your feedback is invaluable, and we will address these concerns promptly to ensure improvements. We appreciate your kind words regarding our staff's friendliness and helpfulness. We understand your concerns and will work diligently to enhance our facilities. We hope for another opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Tasha, Thank you for choosing us and sharing your feedback. We are disheartened to hear about your experience. Our team strives to provide exceptional service, and we apologize if you feel otherwise. Your feedback is invaluable, and we will address any shortcomings promptly. We hope you will give us another chance to exceed your expectations in the future. Should you decide to give us another chance, we are committed to providing a much-improved experience on your next visit.Sincerely,Hotel Management

Dear Jose, Thank you for choosing us and sharing your feedback. We are sorry about the cleanliness and maintenance issues you encountered during your stay. It is unacceptable for our guests to experience such inconveniences, and we regret any oversights from our housekeeping. We will address these concerns with our housekeeping and maintenance teams to avoid this from happening again. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Gregory, Thank you for the review. We are genuinely sorry about your disappointing experience. It's unacceptable that cleanliness issues marred your stay, and we regret not meeting your expectations with our property. Your feedback is essential, and we will address these concerns immediately to ensure they're resolved. We hope you will consider giving us another chance to provide you with a much-improved stay in the future.Sincerely,Hotel Management

Dear Tasha, Thank you for sharing your feedback with us. We're glad to read that your stay was fine overall. However, we apologize for any inconvenience caused by the missing amenities in your room and the lack of hospitable service at the front desk. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Shimon, Please accept our apologies for anything other than a perfect stay. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Noemi, We apologize for the inconvenience caused by the odor you encountered during your stay. Maintaining a clean and comfortable environment is a priority for us, and we regret that we fell short of your expectations in this regard. Please be assured that we take your feedback seriously and will address the issue promptly to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely,Hotel Management

Dear Kamika, Thank you for sharing your feedback with us. We are thrilled you appreciated our pet-friendly policy at Extended Stay America! Your furry friend is welcome to join you during your stay with us. We strive to accommodate all our guests, including their beloved pets, to ensure a comfortable and enjoyable experience. We look forward to welcoming you and your pet back soon!Sincerely, Hotel Management

Dear Viral, We apologize for the delay you experienced upon arrival and the inconvenience regarding the kitchen package. Your feedback is concerning, and we regret any frustration it caused. Please accept our sincere apologies for the oversight. We will address this issue with our team to ensure prompt and efficient service delivery. Your satisfaction is important to us, and we appreciate your patience and understanding. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Margarita, Thank you for being our guest and for taking the time to review your experience. We sincerely apologize for the subpar experience you had during your stay. Your comfort and satisfaction are paramount to us, and it is disheartening to hear about the cleanliness and pest issues you encountered. We take your feedback seriously and actively address these concerns to ensure our guests a cleaner and more comfortable environment. Your experience does not reflect the high standards we strive for, and we are committed to improving our services. We hope you will consider giving us another chance to provide you with a much-improved experience. Sincerely,Hotel Management

Dear Alicia, Thank you for being our guest and for taking the time to review your experience. We are sorry to hear about your experience. Guest satisfaction is our priority, and we regret any inconvenience. We will address your feedback and ensure a better experience in the future. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management

Dear Guest, We understand the inconvenience of having to request the usual hotel amenities. To maintain cleanliness standards, we keep these amenities at the front desk. We apologize for any inconvenience this may have caused during your stay. Please know that we are more than happy to deliver them to your room upon request promptly. Your comfort is our priority, and we appreciate your understanding as we strive to uphold our cleanliness standards. Should you need any amenities during your stay, please don't hesitate to contact our front desk, and we will be delighted to assist you. Thank you for choosing us, and we look forward to serving you again.Sincerely,Hotel management

Dear SANDEEP, We are genuinely sorry for the unacceptable condition of your room. Maintaining cleanliness and hygiene is essential, and we deeply regret that we failed to meet this standard during your stay. Your feedback is important, and we are taking immediate steps to address this issue with our housekeeping team to ensure thorough cleaning procedures are consistently followed. We understand your disappointment, and we apologize for any inconvenience caused. Please know that we are committed to improving, and we hope you'll consider giving us another chance to provide you with a much better experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel management

Dear Joanna, We are thrilled to hear you had a great stay at Extended Stay America! Your satisfaction is our priority, and we are delighted you enjoyed our convenient location and helpful staff, especially Cam at the front desk. We are pleased you appreciated the kitchen amenities. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear JOSEPH, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We are sorry for your experience. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Michael, We sincerely apologize for any inconvenience caused by the limited breakfast offerings during your stay. We aim to provide a satisfying experience for all guests, and we regret falling short of your expectations in this regard. Your feedback is important to us, and we will review our breakfast offerings to ensure they align with guest expectations. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management

Dear Edward, We sincerely apologize for the discrepancy between our advertised images and your experience. Your feedback is crucial, and we take it seriously in our efforts to improve. Rest assured, we are actively working to update our visual representations to reflect the current state of our facilities accurately. Please accept our sincere apologies for any inconvenience caused, and we hope for the opportunity to exceed your expectations in the future. Your comfort and satisfaction are our top priorities.Sincerely,Hotel Management

Dear Mary, Thank you for sharing your experience with us. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We will share your valuable feedback with the appropriate team as we continually strive to enhance our future offerings. Moreover, we regret any cleanliness issues and delays in check-in that caused you discomfort. We will address this with our housekeeping and front desk team to ensure this is not repeated. Your comfort is important to us, and we'll strive to improve. We appreciate your loyalty; we hope to make your next stay with us exceptional.Sincerely,Hotel Management

Dear Amber, We are truly sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused regarding the cleanliness issues. We aim to provide clean and comfortable accommodations and regret not meeting the standard we strive to maintain. We take such concerns very seriously and will promptly notify our pest control team to address this issue. Your feedback is invaluable in helping us keep our standards, and we assure you that we are taking steps to rectify this situation. We hope you will reconsider and give us another chance to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

Dear Maryl, We are delighted to hear that you found Extended Stay America a good value for your stay! Providing excellent value for our guests has always been our goal, and we're pleased you were satisfied with your experience. Thank you for choosing our hotel, and we hope to welcome you back again soon!Sincerely,Hotel Management

Dear Killian, Thank you for sharing your feedback. We apologize for the cleanliness issues you experienced during your stay. Rest assured, we take your comments seriously and will address them with our housekeeping team to ensure such lapses are rectified. Additionally, we appreciate your concerns about the condition of our property and the elevator. Your safety and comfort are our top priorities, and we will work diligently to improve in these areas. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management

Dear Angel, Thank you for your review. We understand the importance of providing a clean and comfortable environment, and we apologize for any inconvenience caused by not meeting this expectation during your stay. We understand the gravity of the situation and its impact on your comfort. Our team is immediately addressing the issues, implementing thorough inspections and necessary treatments. We are committed to enhancing our services and facilities to prevent such occurrences in the future. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience. Sincerely,Hotel Management

Dear Nicole, Thank you for your review. Ensuring the quality and functionality of our property is our top priority. Therefore, we sincerely apologize for any inconvenience you experienced during your visit. We will work with our concerned department to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear David, Thank you for sharing a review of your stay. It is disheartening to hear that the hotel's recent conversion did not meet your expectations. We understand your concerns about the changes in the property and the lack of amenities provided. We offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. Your feedback is invaluable, and we will address these issues with our team to ensure a better experience for our guests in the future. Should you consider giving us another chance, we are committed to improving our services and providing a more satisfying experience. Sincerely,Hotel Management

Dear Gisella, We are deeply sorry to hear about your disappointing experience. Providing a clean, safe, and welcoming environment is paramount to us, and we regret that we fell short of meeting your expectations. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. Please know that the pictures displayed are meant to represent our rooms accurately, and we will review them to ensure they reflect the reality of our accommodations. We understand your frustration and apologize for any inconvenience caused. Should you reconsider staying with us in the future, we are committed to providing you with a much-improved experience.Sincerely,Hotel Management

Dear Maria, We are thrilled to hear that you had a great time during your stay! Your enjoyment is our top priority, and we are delighted that everything meets your expectations. Your appreciation means a lot to us, and we would love to share it with our team. We look forward to welcoming you back for another wonderful experience at our hotel.Sincerely,Hotel Management

Dear Maria, We apologize for any interaction you experienced that did not meet our usual standards of hospitality. Providing excellent customer service is a top priority for us, and we will address this matter with our team to ensure that all guests receive the courteous and respectful service they deserve. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Oscar, Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely apologize for the various issues you encountered during your recent visit, including the emergency ceiling sprinkler, breakfast service, shower water pressure, and bed comfort. Your feedback is invaluable to us, and we assure you that we will address these issues promptly with our team to prevent any recurrence in the future. Despite these challenges, we are grateful that you appreciated the nearby amenities. Your satisfaction is paramount to us, and we are committed to ensuring a better experience for you on your next visit. Thank you for your understanding and for giving us the opportunity to improve.Sincerely,Hotel Management