When we arrived at the hotel, everything seemed normal. I didn’t expect any luxuries because I know it’s a budget hotel, but I was definitely taken aback by several unpleasant surprises.
Here’s what happened:
1. Upon entering the room, there was a terrible smell, like dirt, humidity, and especially urine.
2. The carpet was very dirty, with large stains and in some places it was torn, making it unsafe to walk barefoot. I always had to wear crocs or something to get to the bathroom.
3. Speaking of the bathroom, it seemed like it had already been used; there was only one roll of toilet paper and it was already started, not new.
4. There were no towels or bath mats.
5. The smell was so unpleasant that we had to ask them to spray the room with air freshener and bleach.
6. There was no wifi; it never reached the room.
7. There was no hot water, so we couldn’t shower because we would have gotten sick from the cold water.
8. There was no TV service; there was a TV, but it didn’t work.
In the end, we were able to sleep, which was the important thing. But we really had a bad experience. The surprising part is that the staff didn’t offer any apologies or any kind of “discount” or anything.
I could go on about the poor condition of the hotel, but that’s not the point. I just want to focus on the poor service and the stay.