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Anmeldelser av Hotel Sarakawa

3.5 out of 5
Hotel Sarakawa
BP 2232 Lome, Boulevard du Mono, Lomé

Anmeldelser

7,0

Bra

Rangering på 10 − Utmerket. 23 av totalt 82 anmeldelser." "
Rangering på 8 − Bra. 26 av totalt 82 anmeldelser." "
Rangering på 6 − Grei. 12 av totalt 82 anmeldelser." "
Rangering på 4 − Dårlig. 9 av totalt 82 anmeldelser." "
Rangering på 2 − Forferdelig. 12 av totalt 82 anmeldelser." "

7,6/10

Renhold

7,2/10

Personale og service

6,8/10

Fasiliteter

6,6/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Andreas

Likte ikke: Overnattingsstedets bygg og tilstand
mitarbeiter in der Reception sind nicht kompetent. einige können nicht englisch.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Rupert

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel Sarakawa Lomé,
USed as base for work locally
Bodde her 4 netter i februar 2024

10/10 – Utmerket

Louise

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved my stay at the Sarakawa / Spent over 2 weeks 🙏
Bodde her 15 netter i januar 2024

10/10 – Utmerket

Rupert

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel Sarakawa Lomé
used as base for work locally
Bodde her 7 netter i januar 2024

8/10 – Bra

Rupert

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel Sarakawa Lomé
used as base for local work
Bodde her 7 netter i januar 2024

10/10 – Utmerket

Wakanow

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

2/10 – Forferdelig

Lans

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were a family of 4 traveling for a family event and arrived on July 20 for a one week stay. We had two bungalows and both had molds. The staff at the front desk were very unprofessional and unfriendly. Only the staff at the two restaurants were courteous and friendly. Will not stay there again.
Bodde her 4 netter i juli 2023

2/10 – Forferdelig

Lans

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I had three separate reservations for my family of seven with confirmation numbers from Expedia. On arrival I was told they don't care about such confirmation numbers and spent almost two hours arguing with them before we were allowed to check-in. The staff were untrained and unprofessional. I would never stay there. We spent only three nights, even though we had paid online for four nights and decided to move to Hotel 2 Fevrier for the remainder of our stay in Lome.
Bodde her 3 netter i juli 2023

10/10 – Utmerket

Richmond

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2023

2/10 – Forferdelig

Jose

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 10 netter i mars 2023

10/10 – Utmerket

Melanie

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Très bon séjour
Toujours agréable de séjourner à l'hôtel Sarakawa. Le personnel est très accueillant et chaleureux, disponible pour répondre à nos besoins. Le parc avec les cocotiers est agréable, les larges horaires d'ouverture de la piscine appréciables et le buffet du petit déjeuner copieux. Chambre confortable et spacieuse. Une douche serait bienvenue à proximité de la plage.
Bodde her 4 netter i mars 2023

10/10 – Utmerket

Vladimirs

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice and big enough well maintained territory. Perfect place for meetings
Bodde her 2 netter i februar 2023

8/10 – Bra

Benedicte

Likte: Renhold, personale og service og romkomfort
Bien mais à rafraîchir…
Expérience tout à fait correct, énormément d’espace dans le bungalow. Il gagnerait à être rafraîchi…
Bodde her 1 natt i februar 2023

10/10 – Utmerket

Daniela

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2023

4/10 – Dårlig

NARCISSE JUSTIN

Bodde her 1 natt i januar 2023

4/10 – Dårlig

Maurine og any city

4/10 – Dårlig

Austin

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
First error was booking through Hotels.com because they advertised a discount that doesn't exist, the hotel gave me a sub-standard room. The room service never left any drinking water saying it's not included in my booking. Really! The substandard room was below average. Break fast is excellent. If you like doing sports in morning or evening there are great facilities. The hotel needs some investment
Bodde her 6 netter i september 2022

6/10 – Grei

ISDEEN

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
L'état vétuste de l'intérieur des bungalows
Bodde her 1 natt i august 2022

2/10 – Forferdelig

Angela

Forretningsreisende
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Old Hotel needs work
The bed was UNCOMFORTABLE. Hard as a rock. Television did not work. No hot water - luke warm water.
Bodde her 1 natt i august 2022

2/10 – Forferdelig

Alima

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Très déçu ! Pour le prix payé, la qualité n'était pas au rdv. Déjà à l'arrivée, il fallait réserver le service de navette de l'aéroport vers l'hôtel, ce qui n'était mentionné nul part. Les installations sont mals entretenues,surtout la salle de bain, on se croirait dans un hôtel de 2*. Le receptionniste n'a pas été courtois. Nous avons demandé de quoi boire autour de 1h du matin. Reçu 30 min plus tard et c'etait ok de payer la note lors du check out. Nous avons reçu 2 appels vers 2h et 2h15 nous réclamant finalement le paiement. J'ai répondu que je le ferai au check out car j'allais me coucher. Autour de 6h je reçois un appel pour la même chose. On parle d'un montant de 2500 f cfa !!!! Nos nuits coutaient environ 150000 f fca. De plus le micro-onde ne fonctionne pas et pas capable d'avoir quelqu'un de disponible. Vraiment décevant comme expérience dans cet hôtel
Bodde her 2 netter i august 2022

2/10 – Forferdelig

SERGE

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2022

10/10 – Utmerket

Vladimirs

Bodde her 1 natt i juli 2022

10/10 – Utmerket

Vladimirs

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Welcome again
Sarakawa has improved for the time being. Safe, nice and at the same time reasonable hotel on Lome.
Nice walk area
Included
Recently renovated
Bungalow is available
Bodde her 2 netter i juli 2022

4/10 – Dårlig

Herve

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Deception
A part quelques éléments le personnel reste très incompetent. Le bungalow réservé n'était pas disponible...c'est inadmissible. Pas de télé. Un wifi capricieux. Bref , ce 3ème sejour a été décevant. Mais personne ne lira mon avis ...
Bodde her 1 natt i mai 2022

4/10 – Dårlig

Hervé

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i april 2022

10/10 – Utmerket

Adjo

Bodde her 1 natt i mai 2022

8/10 – Bra

Rebecca

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
: Schwimmbad und Umgebung --: Strand geschlossen
Bodde her 2 netter i april 2022

8/10 – Bra

EHAB

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2022

6/10 – Grei

Kushal og New York

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The property has a lot of potential, spacious and imposing but should be renovated. Beach was closed and golf course unusable. Staff was great, attentive and friendly.
Bodde her 3 netter i november 2021

8/10 – Bra

Opeyemi

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
More was expected.
The hotel is good and functional. As a business trip, I was not concerned with the non-access to the beach although this could be a let down for holiday makers. The pool area is quite good. The breakfast buffet needs to be upgraded to cater to various pallets. I had a problem with the hot water for the first day of a 3 day stay so that was not so good but overall a decent stay.
Bodde her 3 netter i mai 2021
Svar fra Emma den 3. juni 2021
Dear Mr OPEYEMI, We thank you for choosing Hotel Sarakawa for your stay in Lomé and for the rate you have given us. The comfort and the satisfaction of our customers are very important for us and we do everything for that. We take into account all your suggestions and remarks. Looking forward to welcoming you soon for a better experience, Best regards

2/10 – Forferdelig

Simon

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
HORRIBLE HORRIBLE HOTEL
I would never stay in this hotel again. The restaurant staff at rude, they lack training and the rooms were not comfortable at all. I have had to change rooms 4 times. The Acs in the rooms don't work, maintainance is non existent. I did not have value for money and it is my worst hotel experience and I'll never ever do there again.
Bodde her 3 netter i mai 2021
Svar fra Emma den 1. juni 2021
Cher Monsieur Simon, Nous vous remercions pour votre retour sur le séjour passé dans notre hôtel. Nous vous rassurons que nous mettons tout en œuvre pour le confort et la satisfaction de nos clients et sommes vraiment désolés pour le désagrément. Nous espérons vous accueillir à votre prochain séjour à Lomé pour une nouvelle aventure que nous vous promettons meilleure.

8/10 – Bra

Verifisert reisende

The staff was friendly and helpful for the customers
Bodde her 27 netter i februar 2021
Svar fra Emma den 15. mars 2021
Dear Madam, Sir, We thank you for your feedback. We are looking forward to welcoming soon at Hotel Sarakawa.

6/10 – Grei

Mohamed Riadh

Forretningsreisende
Moyen
Bodde her 5 netter i februar 2021
Svar fra Emma den 19. feb. 2021
Bonjour Monsieur Mohamed, Nous vous remercions d'avoir choisi l'hôtel Sarakawa pour votre séjour à Lomé et pour la note donnée. Nous espérons vous accueillir à votre prochain séjour pour une nouvelle aventure.

8/10 – Bra

jacques

Forretningsreisende
Likte: Renhold og romkomfort
Nice place, needs a little more attention
All went well except for the air conditioning unit that was leaking water inside the room. The person that took me to my room noticed it, told me that he was going to send someone, never saw anybody...
Bodde her 1 natt i november 2020
Svar fra Emma den 18. des. 2020
Dear Guest, We thank you for choosing Hotel Sarakawa for your stay at Lomé and for having reviewed how it went. We are very sorry for the inconvenience you have suffered and we apologize for it. We take all measures to ensure that our customers' stays meet their expectations. Looking forward to welcoming you for a great adventure in Sarakawa, Best regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I came to Togo right around the outbreak of Coronavirus in West Africa, the hotel remained open only to those who arrived before and took all the necessary precautions and protective measures to keep their employees and few remaining guests safe! The facilities are high quality, the food is superb and the staff is exceptional!!
Bodde her 1 natt i mars 2020

2/10 – Forferdelig

Verifisert reisende

Likte: Renhold
Likte ikke: Personale og service og fasiliteter
I booked this for a beach vacation and the hotel's beach was closed - this was not mentioned to me beforehand or even at check-in time. Room not ready at check-in time. TV reception in room was unwatchable; asked to have it fixed and they were unable to. Room supposed to have bottled water but there was none; I asked for it and was told someone would bring it but never did. Other little things not worth mentioning. Kudos to the guys in the inside-hotel bar, who provided the only friendly, efficient service I experienced here.
Bodde her 1 natt i januar 2020
Svar fra Emma den 3. feb. 2020
Dear Madam, Sir, We thank you for your stay in our hotel and for the note you gave us. We are sorry that your stay in our hotel did not enconter your expectations and we apologize to you. We assure you that our teams are doing everything possible to satisfy our customers. Outreach work is done on staff for their responsiveness. We take this opportunity to inform you that we have opened our beach and that a zumba session is done every Saturday and Sunday. We look forward to welcoming you back in our hotel..

6/10 – Grei

nkad

Reiste med familie
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
My family and me stayed for 3 nights. It’s an old hotel. They can update their rooms furniture, amenities and facilities. It’s a beachfront hotel which doesn’t give access to the beach because of security reasons. Me and my family were quite disappointed to this point. As a result, everyone stays around the swimming pool and lot of times we couldn’t find space to stay. So we spent daytimes paying an extra fee for beaches ont the hotel around. Our family room with 2 bedrooms had a kitchen with gas cocker but it didn’t work. There were not matches to turn on the gas, no cutlery, no dishes. The big fridge worked very well. ACs were very old. Wifi wasn’t strong in a room so we had to move to kids bed room for using it. The restaurants inside hotel were excellent. Price was very high but they make excellent French cuisine and you can have huge choice in each restaurant. Their Yamaha grand piano near the reception needs to be tuned.
Bodde her 3 netter i desember 2019
Svar fra Emma den 9. jan. 2020
Dear Sir, Madam, Thank you for choosing Hotel Sarakawa for your stay in Lomé and for your comments relevant to your stay. We are really sorry for the inconvenience and reassure you that the management and the staff of Hotel SARAKAWA do everything possible for the satisfaction and comfort of our customers and remain available 24 hours a day to respond to any request or resolve any situation of dissatisfaction. We thank you already for your next stay and remain at your disposal for any request. Best regards

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent Location and Venue. Clean room and close to everything. I enojoyed the morning inclusive breakfast and the walk at the beach shore.
Bodde her 1 natt i november 2019
Svar fra Emma den 16. des. 2019
Dear Sir, Madam, We thank you for your good feedback about your stay at our hotel. We ensure you that we do everything so that our guests have a good stay. We are looking forward to welcoming you again for a new experience. Best regards

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
An oasis in the middle of Lome
Although the building was constructed several decades ago and has elements of 60's opulence, the modern day version is still absolutely wonderful, with excellent service, all the amenities and all together is an oasis of comfort. The restaurants are priced internationally and are disproportionate to the rest of the city, but the lodging is attractively priced making for a pleasant stay!
Bodde her 1 natt i desember 2019
Svar fra Emma den 12. des. 2019
Dear sir, Madam, We acknowledge the receipt of your mail and thank you very much for your feedback and the good score you give to our hotel. Your appreciation gives us the oppotyunity to do better every day for the satisfaction of our guests. we are looking forward to welcoming you again in our hotel. Best regards.

8/10 – Bra

John

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely African Hotel.
Clean and friendly. High security and excellent food and environment. The International Food Policy Research Institute was holding their annual convention there during out stay. Would stay again.
Bodde her 3 netter i november 2019
Svar fra Gédéon den 18. nov. 2019
Dear Madame,Sir, Thank you so much for your feedback. We are glad that your stay in our hotel was amazing. We hope you will be back here soon. Best regard

8/10 – Bra

D

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2019
Svar fra Emma den 22. nov. 2019
Dear Sir, We are glad to see that your stay was pleasantly spent in our Hotel. We thank you for your visit and hope to see you again very soon among us.

8/10 – Bra

Michiel

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2019
Svar fra Emma den 22. nov. 2019
Dear Sir, We are glad to see that your stay was pleasantly spent in our Hotel. We thank you for your visit and hope to see you again very soon among us.

10/10 – Utmerket

herve

Bodde her 6 netter i oktober 2019

10/10 – Utmerket

Pierre

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sérénité
Endroit de rêve . Le personnel aux petits oignons.
Bodde her 6 netter i september 2019
Svar fra Emma den 3. okt. 2019
Bonjour Monsieur Pierre, Nous vous remercions pour votre séjour dans notre établissement et pour vos notes. Nous sommes heureux que votre séjour dans notre hôtel fût agréable. Nous espérons vous accueillir bientôt.

2/10 – Forferdelig

Verifisert reisende

Bodde her 2 netter i juni 2019
Svar fra Emma den 3. juli 2019
Bonjour Madame, Monsieur, Nous vous remercions d’avoir pris le temps de donner votre avis sur notre hôtel. Nous sommes désolés que votre expérience dans notre hôtel n’ait pas été à la hauteur de vos attentes. Sachez que la satisfaction de nos clients reste notre priorité absolue et mettons tout en œuvre pour cela. Nous espérons vous accueillir à nouveau à l’hôtel Sarakawa pour une meilleure expérience.

6/10 – Grei

Verifisert reisende

Bodde her 2 netter i juni 2019
Svar fra Emma den 22. juni 2019
Bonjour Madame, Monsieur, Nous vous remercions vivement pour votre séjour chez nous et avons bien pris en compte vos notes. Nous vous rassurons que nous mettons tout en œuvre pour le séjour agréable de nos clients. Nous espérons vous accueillir à nouveau à l’hôtel Sarakawa.

8/10 – Bra

Verifisert reisende

Bodde her 5 netter i juni 2019
Svar fra Emma den 17. juni 2019
Bonjour Madame, Monsieur, Nous vous remercions pour votre séjour dans notre établissement et pour vos notes. Nous sommes heureux que votre séjour dans notre hôtel fût agréable. Nous espérons vous accueillir bientôt.

8/10 – Bra

Jorg

Likte: Renhold og romkomfort
Bodde her 4 netter i mai 2019
Svar fra Emma den 30. mai 2019
Monsieur JORG, Nous vous remercions vivement d'avoir choisi l'hôtel SARAKAWA pour votre séjour à Lomé ainsi que pour votre aimable retour sur ce séjour. Nous mettons tout en œuvre pour le meilleur confort de nos chambres et la satisfaction de nos clients. Nous espérons vous accueillir à nouveau à l’hôtel Sarakawa.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Guter Service, sehr freundliche und stets hilfsbereite Angestellte
Bodde her 7 netter i mars 2019
Svar fra Emma den 30. apr. 2019
hallo sir, Wir danken Ihnen für Ihren Aufenthalt im Sarakawa Hotel und für Ihr positives Feedback. Wir hoffen, Sie bald wieder zu begrüßen

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoy my stay the only problem is the food is very expensive in Togo but all the same my stay was enjoyable.
Bodde her 1 natt i mars 2019
Svar fra Emma den 30. mars 2019
Dear Sir, Madam, Thank you so much for your feedback. We are glad that your stay in our hotel was enjoyable. We hope you will be back here soon. Best regards.