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Anmeldelser av Pullman Liverpool

4 out of 5
Pullman Liverpool
Monarchs Quay, Liverpool, England

Anmeldelser

9,4

Suverent

Rangering på 10 − Utmerket. 748 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 193 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 37 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 15 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 10 av totalt 1003 anmeldelser." "

9,4/10

Renhold

9,4/10

Personale og service

9,2/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Anette Marie

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023

8/10 – Bra

Kjell

Bodde her 4 netter i oktober 2023

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i oktober 2023

10/10 – Utmerket

Annette

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig god service av personalet. Spesielt Manos i resepsjonen var veldig smilende, hjelpsom og serviceinnstilt. Han var behjelpelig med med tips og råd i Liverpool, bestilling av restaurant osv. Rommet var stort og fint, med veldige behagelige senger.
Bodde her 3 netter i oktober 2023
Svar fra Chris Klein den 19. okt. 2023
Takk for din fantastiske tilbakemelding.Vi er glade for å lese at du hadde et fantastisk opphold, og de gode ordene dine vil bli delt med Manos.Vi håper å se deg igjen i fremtiden her på Pullman Liverpool.Vennlig hilsenChris KleinGuest Experience Manager

8/10 – Bra

Jens

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i oktober 2023
Svar fra Chris Klein den 14. okt. 2023
Dear Jens,Thank you for your perfect score.We hope to welcome you back soon.RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Nora Cathrine Klavenes

Bodde her 3 netter i september 2023
Svar fra Chris Klein den 14. okt. 2023
Thank you for your perfect score.We hope to welcome you back soon.RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Baard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotell.
Realy great hotell. Nice clean rooms, big good bed, great view. Close to the Docks and the city centre, shops, restaurants and bars.We`ll be back!
Bodde her 5 netter i mai 2023
Svar fra Vicki den 2. juni 2023
Many thanks for taking the time to leave such a lovely review and I will ensure it is shared amongst the team, we sincerely look forward to welcoming you back in the near future.Kind regardsVickiGuest Experience Manager

10/10 – Utmerket

Trond

Bodde her 2 netter i oktober 2022
Svar fra Vicki den 18. okt. 2022
Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Vicki ManganGuest Experience Manager

10/10 – Utmerket

Kevin

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2022
Svar fra vicki den 18. okt. 2022
Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Vicki ManganGuest Experience Manager

8/10 – Bra

Pål Espen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stort og moderne rom.
Fint hotell og stort rom, med en god seng.
Bodde her 3 netter i august 2022

10/10 – Utmerket

kine og vanvikan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Flotte rom og veldig hyggelig betjening ,fin plassering.
Bodde her 4 netter i mai 2022

10/10 – Utmerket

Knut

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mai 2022

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2022

8/10 – Bra

Kurt

Bodde her 1 natt i februar 2022

10/10 – Utmerket

Lotte

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i juni 2021

8/10 – Bra

Kurt

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2020

10/10 – Utmerket

Karoline-Sophie

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2019
Svar fra Lynsey Kaplansoy den 19. des. 2019
Good Morning Thank you for your recent review score. We hope to welcome you back to the hotel soon. Kind Regards Lynsey Kaplansoy Guest Experience Manager

8/10 – Bra

Nathan

Forretningsreisende
Likte: Personale og service og fasiliteter
Great location and the public spaces are great. Rooms are beginning to get a little tired, particularly in the bathroom where fixtures and fittings were broken. Staff friendly, although some bar staff don't seem to know what they are doing which is a shame. It's one of my favourite hotel spaces in Liverpool, but at its price point it could be better. Note that the automated email sent through Expedia contains the post code to the hotel not the car park as stipulated.
Bodde her 1 natt i april 2024
Svar fra Chris K den 26. apr. 2024
Dear Nathan,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 – Utmerket

Rachel

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i april 2024
Svar fra Chris den 26. apr. 2024
Dear Rachel,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

10/10 – Utmerket

Ryan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Chris den 26. apr. 2024
Dear Ryan,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

10/10 – Utmerket

Catherine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Chris den 26. apr. 2024
Dear Catherine,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

10/10 – Utmerket

Akhil

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great all round.
Bodde her 1 natt i mars 2024
Svar fra Chris den 26. apr. 2024
Dear Akhil,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

6/10 – Grei

John

Buffet breakfast poor, over crowded and not replenished. Long wait at the toaster, a step back in time.
Bodde her 1 natt i april 2024
Svar fra Chris den 26. apr. 2024
Dear John,Thank you for taking the time to share your feedback.I will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.We hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

8/10 – Bra

Susan

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy check in staff were all friendly and polite despite it being an extremely busy weekend for them. Rooms were beautifully decorated and clean. Plenty of choice at breakfast. Bar prices were reasonable. I would recommend this hotel.
Bodde her 2 netter i april 2024
Svar fra Chris K den 29. apr. 2024
Dear Susan,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

4/10 – Dårlig

Steven og Garstang

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service
The Pullman is a standard hotel and certainly overpriced. Bed linens were standard, the mattress basic, and the Pillows in the rooms are awful. One like memory foam and the other an old square cushion. Even The light switches were odd! Bathroom lights faulty. The bar was a shambles! No Baileys left…. No cream to make an Irish coffee…. Come on folks …. Would I choose here again… no. There are much better hotels with better hospitality and standards.
Bodde her 1 natt i april 2024
Svar fra Chris den 26. apr. 2024
Dear Steven,Thank you for taking the time to share your feedback.I will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations.We hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 – Utmerket

Navroop

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Chris den 26. apr. 2024
Dear Navroop,Thank yo for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

10/10 – Utmerket

Ade

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location and service
Bodde her 1 natt i april 2024
Svar fra Chris den 26. apr. 2024
Dear Ade,Thank you for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

8/10 – Bra

Luke

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed at the Pullman for an evening and had a great experience. The concierge, Jack was exceptionally friendly and knowledgeable. For the price, we found the hotel to be lacking in amenities and overall comfort.
Bodde her 1 natt i april 2024
Svar fra Chris K den 9. apr. 2024
Dear Luke,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team, so that we are always aiming to exceed expectations. I will also share your kind words with our Conceirge Jack.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 – Utmerket

Adam

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel, friendly staff, amazing rooms, very spacious. Would return.
Bodde her 3 netter i januar 2024
Svar fra Chris K den 9. apr. 2024
Dear Adam,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

10/10 – Utmerket

Michelle

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Only downside to staying here is parking plenty of it but felt it was expensive and should be available as part of your stay
Bodde her 1 natt i april 2024
Svar fra Chris K den 9. apr. 2024
Dear Michelle,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Simon

Reiste med partner
A perfectly positioned hotel to do all the things you need to in Liverpool! Excellent design, service and experience!
Bodde her 2 netter i april 2024
Svar fra Chris K den 9. apr. 2024
Dear Simon,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

10/10 – Utmerket

Sandra

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel. Big comfortable room, clean and quiet. All the staff were really friendly. Would definitely stay again.
Bodde her 1 natt i april 2024
Svar fra Chris K den 9. apr. 2024
Dear Sandra,Thank you for taking the time to share your feedback!I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future.Kind Regards,Chris KleinGuest Experience Manager

10/10 – Utmerket

Mitchell

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel
Bodde her 7 netter i mars 2024
Svar fra Chris K den 9. apr. 2024
Dear Mitchell,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Urmila

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Chris K den 9. apr. 2024
Dear Urmila,Thank you for your high score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Joanne

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely clean Hotel , staff friendly and very helpful , enjoyed our stay
Bodde her 1 natt i mars 2024
Svar fra Chris K den 28. mars 2024
Dear Joanne,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Chris

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very helpful and polite staff. Lovely hotel. Would definitely recommend.
Bodde her 1 natt i mars 2024
Svar fra Chris den 26. apr. 2024
Dear Chris,Thank you for your feedback score, its great to see you scored us so high.Kind RegardsChris KleinGuest Experience ManagerPullman Liverpool Hotel

8/10 – Bra

Betty

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This was our first stay at Pullman Liverpool. We dropped our bag off earlier in the day and the reception staff were very friendly and efficient. Our room was superb, very clean and had everything we needed but the view!!! It was absolutely amazing - looking out over the Mersey. The bar area was lovely and we easily found a seat - even though the hotel was full of gymnasts! The proximity to the M & S arena was the reason for our choice and we chose correctly. The ONLY thing which stopped us saying it was perfect was the staff in the dining room at breakfast. The girl who showed us to a table was clearly cross that we wanted another one and she didn't explain how we should get our breakfast. We had to stop a waitress to ask for tea. The whole dining room staff looked and sounded miserable and that is not what you want from the hospitality industry.
Bodde her 1 natt i mars 2024
Svar fra Chris K den 28. mars 2024
Dear Betty,Thank you for sharing your experience at Pullman Liverpool. It's delightful to hear that your overall stay was superb, from the efficient and friendly reception staff to the amazing view of the Mersey from your room. It sounds like the hotel's proximity to the M & S Arena perfectly suited your needs.However, I'm sorry to learn that your experience in the dining room during breakfast didn't meet your expectations. It's disappointing to hear that the staff's demeanor wasn't as welcoming and attentive as it should have been. I'll be sure to pass along your feedback to the management team so they can address this issue and ensure that all guests receive the high level of service they deserve.Despite this hiccup, I'm glad that your stay was largely enjoyable, and I hope that you'll consider staying with us again in the future. We appreciate your feedback, as it helps us improve and provide even better experiences for our guests. If there's anything else we can assist you with, please don't hesitate to let us know.Kind RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Matthew

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay if you’re in downtown Liverpool!
Bodde her 1 natt i mars 2024
Svar fra Chris K den 28. mars 2024
Dear Matthew,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Ava

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was amazing
Bodde her 3 netter i mars 2024
Svar fra Chris K den 28. mars 2024
Dear Ava,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Eleni

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Thank you very much staff very good professional communicative and helpful
Bodde her 1 natt i mars 2024
Svar fra Chris K den 28. mars 2024
Dear Eleni,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Dave

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Upgraded to a room with panoramic views over the River Mersey
Bodde her 1 natt i mars 2024
Svar fra Chris K den 28. mars 2024
Dear Dave,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Santiago

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice modern hotel. Quiet, as it's not in the city centre.
Bodde her 3 netter i februar 2024
Svar fra Chris K den 28. mars 2024
Dear Santiago,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Graham

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The reception staff were wonderfully polite, informative and they all smiled which is so unusual these days.
Bodde her 1 natt i februar 2024
Svar fra Chris K den 28. mars 2024
Dear Graham,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Andrew

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good hotel close to everything and easy to park the car. The staff were very friendly and welcoming. The room was basic but comfortable and clean. Could do with better pillows though.
Bodde her 1 natt i februar 2024
Svar fra Chris K den 31. mars 2024
Dear Andrew,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 – Utmerket

Bianca

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The concierge, Jack, was amazing - communicative, very accommodating and helpful. The hotel was calm and clean and lovely.
Bodde her 1 natt i februar 2024
Svar fra Chris K den 31. mars 2024
Dear Bianca,Thank you for your high scoring review. I will ensure your kind words are shared with Jack and the team.We hope to welcome you back in the near future.RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Paul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Chris K den 31. mars 2024
Dear Paul,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. Kind Regards Chris KleinGuest Experience ManagerPullman Liverpool Hotel

6/10 – Grei

Hendrik

Likte ikke: Renhold
This is an ok hotel and in good walking distance to the city centre. Our room was unfortunately not clean with a stain on the pillow and hair on the side table. We were offered another clean of the room, but no change of room or discount. Staff were very friendly overall.
Bodde her 1 natt i februar 2024
Svar fra Chris K den 31. mars 2024
Dear Hendirk,Thank you for taking the time to share your feedback.I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations.I hope to welcome you back to Pullman Liverpool in the future.Kind Regards,Chris KleinGuest Experience Manager

10/10 – Utmerket

Dominic

Bodde her 2 netter i februar 2024
Svar fra Chris K den 28. mars 2024
Dear Dominic,Thank you for providing a review of your recent stay here with us. I am happy to see that you scored us so high. We look forward to seeing you again on your next visit to Liverpool. KInd RegardsChris KleinGuest Experience Manager

10/10 – Utmerket

Nizar

Reiste med partner
Likte: Fasiliteter
Clean and very kind and helpful staff
Bodde her 1 natt i februar 2024
Svar fra Chris K den 31. mars 2024
Dear Nizar,Thank you for taking the time to review your recent stay at Pullman Liverpool, we are delighted you enjoyed it and look forward to welcoming you back soon.Kind regard,Chris KleinGuest Experience Manager

10/10 – Utmerket

Rhys

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was spotless and a very nice hotel in general
Bodde her 2 netter i februar 2024
Svar fra Chris Klein den 5. feb. 2024
Dear Rhys,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be very nice and that your room was spotless. Your kind words are greatly appreciated. We value your input as we strive to provide an exceptional experience for all our guests.Thank you once again for choosing Pullman Liverpool. We look forward to welcoming you back in the future.Warm Regards,Chris KleinGuest Experience ManagerPullman Liverpool