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Anmeldelser av iStay Liverpool 1 Water Street Apartments

4 out of 5
iStay Liverpool 1 Water Street Apartments
Water Street, Liverpool, England

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 19 av totalt 43 anmeldelser." "
Rangering på 8 − Bra. 11 av totalt 43 anmeldelser." "
Rangering på 6 − Grei. 5 av totalt 43 anmeldelser." "
Rangering på 4 − Dårlig. 2 av totalt 43 anmeldelser." "
Rangering på 2 − Forferdelig. 6 av totalt 43 anmeldelser." "

8,2/10

Renhold

8,0/10

Personale og service

9,2/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

Anmeldelser

10/10 – Utmerket

Glenn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2019

8/10 – Bra

Aaron

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 1 natt i november 2023

2/10 – Forferdelig

Tom

Reiste med familie
Likte ikke: Romkomfort
Waiting for refund
Misrepresented, smelled like smoke, terrible time gaining access
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Kyra

Reiste med en gruppe
Likte: Renhold og romkomfort
Bodde her 1 natt i november 2022

2/10 – Forferdelig

Inka

Bodde her 1 natt i august 2022

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold og romkomfort
Lovely apartment in Liverpool
Birthday weekend, close by to bars and restaurants, comfy bedrooms and had all that was necessary, good communication and ease of getting entrance details etc, would recommend this property
Bodde her 1 natt i april 2022
Svar fra istayliverpool den 1. mai 2022
Thank you for the great review we hope to host you again in the near future

8/10 – Bra

EElain

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
great appartment. perfect for largr groups.
Bodde her 1 natt i februar 2022

10/10 – Utmerket

jodie

Reiste med familie, Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I spoke to Lisa iStay manager few times before my stay and she even called after to check all was okay . Highly recommend very friendly perfect apartment for your little get away . Refund was returned very quick as no damage was caused Beautiful apartment and all clean and tidy will definatly be staying again
Bodde her 1 natt i februar 2022

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold
Does the job - requires more care
The property looks better in pictures. Lots of damage in the property, mainly the walls, it was evident one wall suffered damp issues with the paint/plaster pealing off. The property had not been cleaned, lots of dirt on the floor, to include dust balls. Bathroom lock broken. Aside from the state of the property - it had security in the evening which was really good! However, there was a party next door and the company failed to inform us about this ahead of our stay - had we been a family it would have been extremely disturbing hearing loud music and noise into the early hours of the morning. Location is excellent, you really are in the centre of the city with everything being a 10min walk at most.
Bodde her 1 natt i november 2021

10/10 – Utmerket

Isabelle

Reiste med en gruppe
Likte: Renhold og romkomfort
Bodde her 1 natt i november 2021

10/10 – Utmerket

Lisa

Bodde her 1 natt i september 2021
Svar fra iStay den 11. nov. 2021
Thank you very much! We would be happy to host you again any time.

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold og romkomfort
Do not stay here.
Very disappointed. Upon check-in after ringing numerous times asking for the access code it turned out the cleaners were still in the property despite being told we had a 3pm check in, so was basically trying to bide time. We did not get to check in until 3:40 making us late for our bookings. There is no hot water in the property, no hand towels and no extra sheets or bedding was left for people who stayed on the sofa beds which were already stained so had to use towels! The cleaners of course left in a rush so did not leave enough toilet rolls and towels. The building itself stunk of stale food and urine. Overall v disappointing stay and will not be returning.
Bodde her 1 natt i juli 2021

10/10 – Utmerket

James

Reiste med familie, Reiste med en gruppe
Likte: Renhold og romkomfort
Perfection.
Perfect
Bodde her 1 natt i mai 2021

2/10 – Forferdelig

Liam

Likte ikke: Renhold
Bodde her 1 natt i mai 2021

8/10 – Bra

James

Bodde her 1 natt i desember 2020

2/10 – Forferdelig

Brett

Likte ikke: Renhold og romkomfort
Bodde her 1 natt i oktober 2020
Svar fra istay den 17. nov. 2020
Hi Brett I am not sure as to why you gave this review as we have been closed due to the global pandemic?

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold og romkomfort
Bodde her 1 natt i september 2020

8/10 – Bra

Verifisert reisende

Bodde her 1 natt i september 2020

8/10 – Bra

Lydia

Bodde her 2 netter i august 2020

10/10 – Utmerket

Nicki og Liverpool

Reiste med en gruppe
Likte: Renhold og fasiliteter
We got a free upgrade to 1 Temple Court apartments. Can’t fault it. The apartment was beautiful and perfect for us. Big thanks to Lisa who we dealt with. So very helpful and friendly. Would highly recommend.
Bodde her 1 natt i juli 2020
Svar fra iStayLiverpool den 29. juli 2020
Thank you Nicki it was a pleasure to host you!

10/10 – Utmerket

Jordan

Reiste med en gruppe
Likte: Renhold og romkomfort
Bodde her 1 natt i juli 2020
Svar fra iStayLiverpool den 29. juli 2020
Thank you Jordan!

2/10 – Forferdelig

Paul

Reiste med en gruppe
Likte ikke: Renhold og romkomfort
Was dirty when I arrived , the attitude on the person in charge was not one bit professional
Bodde her 1 natt i juli 2020

10/10 – Utmerket

Pavandeep

Reiste med en gruppe
Likte: Renhold og romkomfort
Water street is lovely
Was a lovely apartment, very clean and was exactly shown on the photos! Lisa is very nice and good communication skills also made me feel welcome
Bodde her 1 natt i mars 2020

10/10 – Utmerket

Verifisert reisende

Likte: Renhold
Bodde her 1 natt i mars 2020

8/10 – Bra

Luke

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2020

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We liked the location of the property was perfect.
Bodde her 1 natt i desember 2019

6/10 – Grei

Charlotte

Reiste med en gruppe
Likte: Romkomfort
Check in compliqué, situation excellente
Les appartements sont très très bien situés. En plein centre de Liverpool, on peut faire énormément à pieds. Cependant, comme il n’y a pas de réception, ce fut très compliqué de recevoir les codes pour rentrer dans l’immeuble. Il a fallu téléphoner une bonne grosse dizaines de fois pour avoir les’ infos necessaires. De plus, on est censés payer un deposit pour l’appartement. Mais le compte bancaire n’est pas donné au format IBAN. Résultat des courses, nous n’avons jamais réussi à payer le deposit, même après une semaine de harcèlement pour avoir le compte au format IBAN. Donc check in très compliqué et stressant. Faire attention aussi qu’il n’y a pas de bagagerie (pourtant indiqué dans la description). Les lits sont très confortables, attention si vous voyagez avec des enfants ou des personnes plus âgées ou même des adultes, les clic clacs sont vraiment inconfortables. J’ai 28 ans, j’aurais été gênée de faire dormir mes parents là dedans. Donc choisi l’appartement en fonction du nombre de « vrai » lits qu’il dispose.
Bodde her 1 natt i desember 2019

6/10 – Grei

Rosa M

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We had a problem yesterday night. The fire alarm rang and we had to leave the apartment at 4:15 in the morning. We have 2 children and it was scaring. Cold, outside till 6:00hs. First came the police, then the firemen to check everything. Later, someone to stop the alarm. It was a nightmare...
Bodde her 1 natt i desember 2019
Svar fra l den 23. des. 2019
Hi Rosa We do apologize for the inconvenience this caused however it was Standard procedure, the fire alarm is there for the safety of all guests Guest safety is paramount for us Please accept our sincere apologies Kind regards,

10/10 – Utmerket

Joe

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
The room was spot on, clean and in a very good location would definitely use again.
Bodde her 1 natt i desember 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2019

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely loved staying at this gem of a 2 bedroom apartment, also comes with 2 double sofa beds. Absolute massive kitchen/living area. Only thing I would say is that the larger bedroom was a bit cold (even with the windows shut and heating on). Other than that, pleasure staying here.
Bodde her 1 natt i november 2019

6/10 – Grei

John

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2019

6/10 – Grei

Amy

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Definitely go again
Lovely apartments well kept brilliant location but unfortunately the heating wasnt working someone came to fix it which was great. Also the lift wasn't working so getting upto the penthouse apartment was really difficult especially with suitcases. Other than that was lovely.
Bodde her 2 netter i oktober 2019

6/10 – Grei

Verifisert reisende

Bodde her 1 natt i oktober 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 1 natt i oktober 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2019

8/10 – Bra

Rachel

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great apartment for friends
Fantastic apartment for 7 friends for my birthday. Only slight issue was having to chase for Return of security deposit.
Bodde her 1 natt i september 2019

2/10 – Forferdelig

Verifisert reisende

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Booked An apartment on the 6th floor . Apartment was ridiculously hot on entering and there was one fan (no air con) between 2 levels and 3 bedrooms. The only window working window in the upstairs living area was also a door leading to the balcony. This also happened to be the only fire escape As we tried to open this to being down the temperature of the apartment we found it to be locked . We asked the cleaner to open it.. to be informed that it had been screwed shut as it was faulty ! Upon further inspection the only working window and fire escape had been bolted shut with screws ! I immediately tried to contact the apartment on the email they had happily been conversing with me that morning regarding check in details. I received no reply ! I’ve received no reply to a further two messages sent . It is not my normal reaction to leave negative feedback , as I prefer to resolve things direct . However I have been given no choice and am now taking this matter further
Bodde her 1 natt i august 2019

8/10 – Bra

Glen

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Apartment stay
On arrival we had I bit of a nightmare. We couldn’t get in the apartment because the maid hadn’t left the key. When we eventually got in which didn’t take long we surprised to see the apartment. It looked a lot smaller than we expected. The picture on hotels.com website was of another apartment for more people, so that was a bit misleading. After a few conversations with the lady who looks after the apartments she moved us to the apartment we originally thought we had booked. This one was massive and gorgeous, very clean and really nice. We had a great stay after this was sorted and would definitely book again. Thankyou for looking after us like you did it was really appreciated.
Bodde her 1 natt i august 2019
Svar fra House Hotels den 2. sep. 2019
Thank you for your review. We apologise for the initial issue and will look into Hotels.com photos to which room they are assigned to. We look forward to hosting you again in the future.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic place to stay for a visit to Liverpool. Prompt reply & clear instructions regarding collecting the keys & getting in. Fully equipped with everything needed. Only thing missing was a hairdryer. Would certainly stay again & will recommend
Bodde her 1 natt i juni 2019
Svar fra House Hotels den 25. juni 2019
Good morning Many thanks for the great review We will speak to the cleaners regarding the hairdryers as they should be fully checked and stocked before guests check in. Thank you for bringing this to our attention, We are glad you enjoyed your stay with us and hopefully you book again with us on your next visit to Liverpool Kind regards, House Hotels Team

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great apartment in a great location. Literally only one issue with the microwave not working, but that didn't spoil the stay.
Bodde her 1 natt i juni 2019