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Anmeldelser av Hampton by Hilton Liverpool/John Lennon Airport

3 out of 5
Hampton by Hilton Liverpool/John Lennon Airport
Speke Hall Avenue, Liverpool Airport, Liverpool, England

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 403 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 337 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 134 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 71 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 58 av totalt 1003 anmeldelser." "

8,6/10

Renhold

8,2/10

Personale og service

8,0/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Ingvald Kvinge

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2019

8/10 – Bra

Einar

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Langweekend i Liverpool
Romslig rom. God seng. Rent og ryddig. Frokost kunne hatt litt bedre utvalg. Enkelt å komme seg fra sentrum til hotellet med buss. Terminalen til flyplassen i nabobygg. Bodde der 3 netter.
Bodde her 3 netter i mai 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 1 natt i januar 2019

8/10 – Bra

simbo0ne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient and well equipped
Bodde her 1 natt i mai 2024

10/10 – Utmerket

JOANNA

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location when travelling
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Thomas

Reiste med familie
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
The hotel is dated and soulless. In bed we were either frozen from the arctic a/c or sweating from the cheap polyester linen. The complementary breakfast was poor, the only hot item (a waffle) just leaked all over the counter top. Staff were dis-interested and shouted at each other at 05.30 in the morning from the reception to restaurant. The hotel lacks competition, we won’t ever stay or recommend this hotel again.
Bodde her 1 natt i mai 2024
Svar fra James den 19. mai 2024
Hi Thomas,I'm sorry to hear that your stay did not meet the experience we wish to leave for all guests.I will pass all comments onto the team and apologize for any inconvenience this may have caused you.

10/10 – Utmerket

Martin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close proximity to airport , friendly staff , excellent size rooms and quiet , could have dine with a firm pillow , over all excellent stay
Bodde her 1 natt i mai 2024
Svar fra James den 16. mai 2024
Thank you for your review. I will pass all comments onto the team.We hope to welcome you back soon.

6/10 – Grei

Dale

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
First stay at this hotel, chose it as you can walk to the airport, the only good thing about it. Check In seemed to be hard work for the staff, like we were interrupting something. Room was fine but dining options were really poor. Basic food at extortionate prices, so we didn’t eat there. Bottle of 187m of wine £7 … checked same wine on internet £2. I know all airports are a ripoff but this is the worst we’ve come across. If there is a next time we will stay in the city & catch the airport bus.
Bodde her 1 natt i mai 2024
Svar fra Sam den 14. mai 2024
Hi Dale,I'm sorry your stay was disappointing, I do hope you spoke with one of our managers on duty to discuss this as we would have been more than happy to assist with anything we could. Kind Regards,

6/10 – Grei

Steven

Reiste med familie
Very disappointed to arrive in the room and find the toilet seat with urine on it, had to clean thoroughly before my daughter could use, wouldn’t expect at an average hotel let alone a Hilton. Breakfast was hugely disappointing not an expected cooked breakfast to seat down to instead a bag of shrink wrapped cold stuff.
Bodde her 1 natt i mai 2024
Svar fra Sam den 14. mai 2024
Hi Steven, I'm sorry your stay did not meet expectations - I hope you spoke with a manager on site to discuss as we would have assisted in every way possible to resolve. Kind Regards,

4/10 – Dårlig

Elaine

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Sam den 14. mai 2024
Hi Elaine, Thank you for your rating. Kind Regards,

8/10 – Bra

Anh

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Takes around 30 minutes to get to centre
Bodde her 2 netter i mai 2024
Svar fra Sam den 14. mai 2024
Hi Anh, Thank you for your rating. Kind Regards,

8/10 – Bra

Regina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
very convenient to airport
Bodde her 1 natt i mai 2024
Svar fra Sam den 14. mai 2024
Hi Regina, Thank you for your rating. Kind Regards,

6/10 – Grei

JOANNA

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra Sam den 30. apr. 2024
Hi Joana, Thank you for your rating. Kind Regards,

4/10 – Dårlig

Adam

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Very slow check in.
Bodde her 1 natt i april 2024
Svar fra hampton den 26. apr. 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 – Utmerket

Faye

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Such an easy and straight forward place to stay when flying the next day, plus the option to leave my car in the car park made everything so Simple for me trip x
Bodde her 1 natt i april 2024
Svar fra Sam den 30. apr. 2024
Hi Faye, Thank you for your 5/5 rating and comments. Kind Regards,

8/10 – Bra

Noel

Likte: Renhold og personale og service
Nice room and staff
Bodde her 1 natt i april 2024
Svar fra Sam den 30. apr. 2024
Hi Noel,Thank you for your rating. Kind Regards,

2/10 – Forferdelig

Holly

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Didnt even have a USB port to charge my phone. Breakfast was poor
Bodde her 1 natt i april 2024
Svar fra Sam den 17. apr. 2024
Hi Holly, It's disappointing to have received a 1 rating. I do hope you discussed any of your issues with the team who would have been more than happy to help. Kind Regards,

10/10 – Utmerket

Jacqueline

Bodde her 1 natt i april 2024
Svar fra Sam den 14. mai 2024
Hi Jacqueline, Thank you for your rating. Kind Regards,

8/10 – Bra

Stephen

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
What I didn’t like was the continental breakfast in your room. It was delivered in a brown bag and was awful. Where was the restaurant to get breakfast??? Not what I would expect from the Hilton. Maybe they are accommodating another sort of guest ?????
Bodde her 1 natt i april 2024
Svar fra Tom den 7. apr. 2024
Hi Stephen,I'm sorry that you didn't enjoy your breakfast,We recently had a flood and as such regular breakfast has been suspended until we can repair the damage in the breakfast area, This should have been explained on check-in.

6/10 – Grei

Geoff

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room was as described and met our needs, parking was in the multi storey next to the hotel. Room was clean and tidy. Breakfast was not available in the restaurant due to a flood which was not made at the time of booking , a continental breakfast was delivered in a bag with the offer of fruit juice and a hot bacon/sausage roll. Reception staff were functional but not welcoming both at check in and when relaxing with drink later in the evening and 24/7 menu was not available due to staff shortage.
Bodde her 1 natt i april 2024
Svar fra Sam den 7. apr. 2024
Hi Geoff,Thank you for your review. Kind Regards,

6/10 – Grei

Mark

Likte: Renhold
Likte ikke: Personale og service
Bodde her 1 natt i april 2024
Svar fra Sam den 7. apr. 2024
Hi Mark,Thank you for your rating. Kind Regards,

8/10 – Bra

Helen

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had to book this hotel at the last minute so hadn't had time to read any reviews or policies. The reception staff were great and explained that their was limited hot breakfast , we would only be able to order a hot breakfast roll but she would bring up a continental breakfast bag up to our room. Unfortunately the bag was not exactly what I would have called a continental breakfast, both bags were different and had random items in them. On the second night the breakfast bags had been left outside our room and again very random items in them. A packet of custard creams, a carton of orange juice and a small container of jam , a wooden knife and a spoon. Other than the lack of breakfast everything else was ok.
Bodde her 2 netter i mars 2024
Svar fra Sam den 3. apr. 2024
Hi Helen, Thank you for your review.Kind Regards,

2/10 – Forferdelig

Larihun

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Breakfast was rubbish and we have to wait a long queue just to get water from the bar and the room have a bad smell
Bodde her 1 natt i mars 2024
Svar fra Hampton den 25. mars 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

6/10 – Grei

brian

Reiste med familie
Likte: Renhold og personale og service
My room was great very clean, But dining for breakfast was limited as there was building work going on and was not made aware of this when booking and checking in.
Bodde her 2 netter i mars 2024
Svar fra Hampton den 25. mars 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 – Utmerket

Andrzej

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ewerything was fine that day ,what l liked the most was the silence and cleanliness of the room. Thanks.😁👍
Bodde her 1 natt i mars 2024
Svar fra Hampton den 25. mars 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

8/10 – Bra

Simon

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Comfy bed and decent sized room.
Bodde her 1 natt i mars 2024
Svar fra Hampton den 25. mars 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

2/10 – Forferdelig

Barrie

Likte ikke: Renhold
Bodde her 1 natt i januar 2024
Svar fra Sam den 12. mars 2024
Hi Barrie, Sorry to see your rating was low. I do hope you spoke with us whilst here and we would have done all we could to help.

6/10 – Grei

David

Reiste med en gruppe
Likte: Renhold og personale og service
Service very good Limited breakfast - not previously advertised when booking hotel No hot water in room for 1st day Fire alarm went off in early hours, was a false alarm but no-one informed us
Bodde her 2 netter i mars 2024
Svar fra Sam den 12. mars 2024
Hi David, Thank you for your review.

10/10 – Utmerket

John

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great facilities and excellent location
Bodde her 1 natt i februar 2024
Svar fra Sam den 12. mars 2024
Hi John, Thank you for your 5/5 rating.

10/10 – Utmerket

Paul

Bodde her 1 natt i mars 2024
Svar fra Abbie den 27. mars 2024
Thank you for your 5/5 review.

10/10 – Utmerket

Antony

Bodde her 1 natt i mars 2024
Svar fra Hampton den 25. mars 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

6/10 – Grei

Chris

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Okay - did its job for one night
Booked last minute (same day) as little availability elsewhere due to a football macth. Used to be a Hilton Honours member but let it lapse as I felt standards had dropped. Check in was easy, but I hadnt expected or been told of a £50 deposit in case of any expenses being incurred - it will be interesting to see how long that takes to be returned. £12 to park car for up to 24 hours. Room was sizeable and clean. Room was cold on arrival and took a while to warm up. Wifi was quick and reliable. Food menu was limited, possibly due to a recent flood. Bar area was clean and prices about what was expected for a hotel - £5.90 for Stella. Very sterile bar area, no TVs etc. No toilets available due to a flood - I was told I would have to use my room which was on 11th floor - bar is on 5th floor. Breakfast was limited due to flood - cererals, toast, croissants and a bacon / suausage sandwich on request. Could not give me a VAT receipt on checkout as I had booked through a 3rd party (hotels.com). I do 40+ nights a year away on business and have never been unable to obtain a VAT receipt before even if booking through 3rd party.
Bodde her 1 natt i februar 2024
Svar fra Sam den 12. mars 2024
Hi Chris, Thank you for your review.Kind Regards,

8/10 – Bra

Catherine

Bodde her 1 natt i februar 2024
Svar fra Sam den 28. feb. 2024
Hi Catherine, Thank you for your rating.

4/10 – Dårlig

Abi

Likte ikke: Personale og service og romkomfort
Like sleeping on a stone slab
Stayed here as we had an early flight, barely slept a wink as the bed was rock solid, toilet constantly leaked so barely flushed, location is convenient but that’s where the positives ended
Bodde her 1 natt i februar 2024
Svar fra Amanda den 25. feb. 2024
Thank you for taking the time to leave us a review. We sincerely apologize for the issues you encountered during your stay. I will discuss your feedback with the team to review. We hope this does not deter you from staying with us in the future.

10/10 – Utmerket

Jacqueline

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really lovely family stay. Staff were very friendly and helpful. Menu is limited but there is something to find.
Svar fra Amanda den 25. feb. 2024
Thank you for choosing to stay at the Hampton by Hilton Liverpool and taking the time to complete the survey. We hope you had a safe journey home!Thank you for leaving your review. We are happy you enjoyed your stay with us. Hope to welcome you back in the near future

8/10 – Bra

Christopher

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Great location but eat before you arrive
Great location you can see departures from the hotel However not the place to get something to eat with the choice between a burger or pizza They promise specials but this was not an option I would eat before you arrive
Bodde her 1 natt i februar 2024
Svar fra Amanda den 25. feb. 2024
Thank you for choosing to stay at the Hampton by Hilton Liverpool and taking the time to complete the survey. We hope you had a safe journey home!Thank you for leaving your review. We are happy you enjoyed your stay with us. Hope to welcome you back in the near future

10/10 – Utmerket

Tara

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Sam den 28. feb. 2024
Hi Tara, Thank you for your 5/5 rating. Kind Regards,

8/10 – Bra

Grzegorz og Gdansk

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Sam den 28. feb. 2024
Hi Grzegorz, Thank you for your rating. Kind Regards,

6/10 – Grei

David

Bodde her 1 natt i februar 2024
Svar fra Sam den 28. feb. 2024
Hi David, Thank you for your rating. Kind Regards,

10/10 – Utmerket

darren

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024
Svar fra Sam den 14. feb. 2024
Hi Darren, Thank you for your 10/10 feedback.

6/10 – Grei

Beata

Bodde her 1 natt i februar 2024
Svar fra Sam den 14. feb. 2024
Hi Beata, Thank you for your rating.

8/10 – Bra

Mark

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Quick stop
Clean rooms and a good breakfast. Couldn’t ask for more.
Bodde her 1 natt i februar 2024
Svar fra Rachel den 9. feb. 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

4/10 – Dårlig

Paul

Bodde her 1 natt i februar 2024
Svar fra Rachel den 9. feb. 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
1 night stay, Feb 2024
Very nice stay. Hotel is directly across the road from the airport so no need to worry about getting to the airport. Nice, clean rooms and filling breakfast. Highly recommend.
Bodde her 1 natt i februar 2024
Svar fra Rachel den 9. feb. 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

10/10 – Utmerket

Eamon

Bodde her 1 natt i januar 2024
Svar fra Hampton den 25. mars 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 – Utmerket

Ronald

Reiste med partner
Pleasant stay. Staff friendly and helpful
Bodde her 1 natt i januar 2024
Svar fra Sam den 31. jan. 2024
Thank you for your review.

10/10 – Utmerket

Shelagh

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Sam den 31. jan. 2024
Thank you for your 10/10 rating.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Sam den 31. jan. 2024
Thank you for your 10/10 rating.

6/10 – Grei

jacqueline

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Sam den 31. jan. 2024
Thank you for your rating.

8/10 – Bra

Ann marie

Bodde her 1 natt i januar 2024
Svar fra Sam den 31. jan. 2024
Thank you for your rating.