Leilighet, 3 soverom (The Georgian) | Sengetøy i egyptisk bomull, memory foam-senger og individuelt dekorert
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Anmeldelser av EPIC Aparthotel - Campbell Street

4 out of 5
EPIC Aparthotel - Campbell Street
Campbell Street, Liverpool, England

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 20 av totalt 56 anmeldelser." "
Rangering på 8 − Bra. 20 av totalt 56 anmeldelser." "
Rangering på 6 − Grei. 8 av totalt 56 anmeldelser." "
Rangering på 4 − Dårlig. 4 av totalt 56 anmeldelser." "
Rangering på 2 − Forferdelig. 4 av totalt 56 anmeldelser." "

8,4/10

Renhold

8,0/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

6,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Karin

Reiste med familie
Likte: Renhold
Sentralt hotel i forhold til sentrum
Veldig bra system på innsjekk hvis du har WhatsApp. Veldig bra sentral beliggenhet. Greie leiligheter med det du trenger. Litt mye lyd på grunn av dårlig issolert. Dette kom fra gaten + det var vedlikehlds arbeid i huset.
Bodde her 3 netter i september 2023
Svar fra The Epic Team den 2. okt. 2023
Hi Karin, I appreciate you taking the time to share your feedback. I hope the noise didn't overshadow your overall experience with Epic.I am glad we met your expectations with the process and location. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!

8/10 – Bra

Verifisert reisende

Reiste med familie, Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
God plass til 7 stk, med tre soverom og to bad.Litt mye støy fra gata. Lå helt ypperlig i forhold til Liverpool 1 og de fleste ting å gjøre.
Bodde her 4 netter i juni 2019
Svar fra Viviane den 5. juli 2019
Dear Guest, Takk skal du ha for taking the time to leave this nearly perfect rating and your lovely comments! We would love to welcome you again in the future. Kind Regards, Viviane Reservations Team

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Kenneth

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Perfekt leilighet for gutteturer!

2/10 – Forferdelig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold og romkomfort
Terrible hotel
Hotel doesent give deposit back . Hotel was not very clean had blood marks rtc on bed sheets. Some of the walls had door marks in them and the door handles were very loose ready to fall off . The wooden panels underneath the dishwashers were extremely loose etc. we felt very unwelcomed due to all of this as all of this damage was already here before we enterd the property signifying that they may be trying to set us up not to get our deposit back (in which we didn’t receive back )
Bodde her 1 natt i desember 2023
Svar fra The Epic Team den 3. feb. 2024
Hello, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience or dissatisfaction you may have encountered, and we would like to address your concerns in a more personalized manner.In order to better understand your specific situation and find a suitable resolution, we kindly request that you contact us directly via email at reservations@epicgroup.co.uk By doing so, our dedicated team will be able to provide you with the necessary attention and assistance to address your concerns more effectively.Your feedback is highly valuable to us, as it helps us improve our services and ensure that we meet the expectations of all our guests. We are committed to providing exceptional experiences, and we genuinely appreciate your input.Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon. Your satisfaction is our priority, and we will make every effort to resolve this matter to your utmost satisfaction.

6/10 – Grei

Sarah

Likte ikke: Romkomfort
Bodde her 2 netter i september 2023
Svar fra The Epic Team den 19. sep. 2023
Hi Sarah, Thank you for your positive feedback! We look forward to hosting you again soon!

4/10 – Dårlig

Sinead

Reiste med familie
Likte ikke: Romkomfort
Health risk for breathing in the Hideout
It was such a pity as the place was in the perfect location and the layout of the apartment was well done. But it should come with a health warning, the mould and damp in the appartment was really overpowering and we found it difficult to breathe. We had read reviews for 2022 and was sure these issues would have been resolved but they have not. I challenge the owner to spend a night and see what conditions your asking people to stay in. The master and twin bed were of good quality but very little bed linen for the sofa bed no pillows, also no tea towel in the kitchen.As for the communication team i could not fault them they were excellent. My only other complaint is 4 days on i have not received my deposit back, i feel this should be returned the following day when the cleaners find the apartment in perfect condition.
Bodde her 1 natt i august 2023
Svar fra The Epic Team den 26. sep. 2023
Hi Sinead,Thank you for taking the time to share your feedback. I apologize if you have to wait for 4 days for the security deposit to be returned. Security deposits are released upon checkout of your apartment. It can take between 3-10 working days depending on your bank. I will be sharing your feedback about the mold to our management team as we haven't had such complaints about mold in this location recently. We still hope you appreciate the team with the assistance given during your stay with Epic. I hope your future travels continue to be filled with great experiences!

10/10 – Utmerket

Patrick

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Ideal for a group wanting to socialise around the city
Bodde her 2 netter i juli 2023
Svar fra The Epic Team den 19. sep. 2023
Hi Patrick, Thank you for your positive feedback! We look forward to hosting you again soon!

8/10 – Bra

Nicola

Reiste med familie
Likte: Renhold og romkomfort
Not bad but could be better.
We arrived at our accommodation to find no hand towel in the bathroom. The bin broken and no tea towel or oven glove to use. There was a smell a damp in the building which wasn’t very pleasant. The accommodation I had booked was 2 single beds, a king bed and a double storage bed. We received 2 double beds and a double sofa bed, meaning our children had to double up and share beds. Despite this we enjoyed our stay but just wanted to make you aware of these issues.
Bodde her 3 netter i juli 2023
Svar fra The Epic Team den 19. sep. 2023
Hi Nicola, Thank you for taking the time to share your experience with Epic. I am glad that it still work out despite the bed mixed up information. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!

10/10 – Utmerket

William

Reiste med familie
Likte: Renhold og romkomfort
Liverpool stay
Excellent rooms and very efficient staff
Bodde her 2 netter i juli 2023
Svar fra The Epic Team den 19. sep. 2023
Hi William, Thank you for your positive feedback! We look forward to hosting you again soon!

8/10 – Bra

Eleanor

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The apartment was lovely, clean and spacious. There were two good size bedrooms each holding a double bed and single bed. One Bedroom was ensuite/wet room. There were 3 bathrooms in total, 2 were wet rooms. The apartment was a stone's throw from the city centre. There are lots of seagulls at the back of the property so earplugs are recommended for a good night's sleep.There were some minor maintenance issues like paint peeling on banister, some wall plaster issues and some minor safety issues with steps going from the living room to the kitchen area. These steps were quite high and didn't have a handrail. The staff were friendly and helpful.
Bodde her 2 netter i juli 2023
Svar fra The Epic Team den 28. okt. 2023
Hi Eleanor, Thank you for your detailed feedback, and we're pleased to hear that you enjoyed your stay in our apartment.It's great to know that you found the apartment lovely, clean, and spacious, with two good size bedrooms and multiple bathrooms. We appreciate your understanding regarding the minor maintenance issues, and we will address these concerns to ensure a more comfortable experience for future guests.We're glad you found our staff friendly and helpful. Your feedback is important to us, and we look forward to hosting you again in the future.

6/10 – Grei

Cathy

Bodde her 2 netter i juni 2023
Svar fra The Epic Team den 28. okt. 2023
Hi Cathy, Your feedback is important to us, and we look forward to hosting you again in the future, offering an even better experience. Thank you for choosing Epic.

4/10 – Dårlig

Celeste

Bodde her 2 netter i mai 2023
Svar fra Sincerely, The Epic Team den 27. juni 2023
Hi Celeste, Thank you for your positive feedback! We can't wait to welcome you back!

4/10 – Dårlig

Fiona

Bodde her 1 natt i mai 2023
Svar fra Sincerely, The Epic Team den 27. juni 2023
Hi Fiona, I hope you had an enjoyable stay overall with Epic. We can't wait to welcome you back!

8/10 – Bra

Jenny

Reiste med en gruppe
Likte: Romkomfort
Bodde her 1 natt i april 2023
Svar fra The Epic Team den 28. okt. 2023
Hi Jenny, Your feedback is important to us, and we look forward to hosting you again in the future, offering an even better experience. Thank you for choosing Epic.

6/10 – Grei

Abbi

Svar fra The Epic Team den 28. okt. 2023
Hi Abbi, Your feedback is important to us, and we look forward to hosting you again in the future, offering an even better experience. Thank you for choosing us Epic.

8/10 – Bra

PUI SEE

Bodde her 1 natt i august 2022
Svar fra The Epic Team den 28. okt. 2023
Hi PUI, Your feedback is important to us, and we look forward to hosting you again in the future, offering an even better experience. Thank you for choosing us Epic.

8/10 – Bra

Jonathan

Bodde her 1 natt i februar 2022
Svar fra The Epic Team den 28. okt. 2023
Hi Jonathan, Your feedback is important to us, and we look forward to hosting you again in the future, offering an even better experience. Thank you for choosing us Epic.

6/10 – Grei

Jonathan

Reiste med familie
Likte: Renhold og romkomfort
Disappointing on the whole.
Good location but poor communication about having to check in at another site 3 streets away. I'm sure the apartment was very nice a few years ago but now very tired with flaking paint, holes in the walls and damaged kitchen cupboards. The fridge wouldn't close properly so the freezer compartment defrosted overnight destroying all of our food! Windows need secondary glazing as the noise from outside is terrible. A real shame as for a little investment the apartment could be very nice.
Bodde her 1 natt i januar 2022
Svar fra The Epic Team den 28. okt. 2023
Hi Jonathan, We appreciate your feedback on your recent stay, and we apologize for the inconveniences you encountered.We're sorry to hear that there was poor communication regarding the check-in location. Regarding the condition of the apartment, we deeply regret the issues you mentioned. We will investigate and rectify to enhance the overall guest experience.Your comments are valuable, and we hope you might consider staying with us again in the future. Thank you for sharing your concerns.

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Called in advance to ensure fans in the rooms. None there on arrival. Called twice to be told they would be brought over. They were not. Called a number of times to follow up but phone was just not answered. Also complained that our fridge didn’t work, again there was no follow up on this. I also emailed to comment on these things and have received no response. Apartment was clean but needs some freshening up and wall repairs. Good location for what we needed but that did mean there was lots of street noise - especially as we had to keep the windows open due to heat.
Bodde her 2 netter i juli 2021

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juni 2021

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good Central location, modern clean and character property. Enjoyed the stay, couldn't operate the heating, could have done with instructions
Bodde her 2 netter i april 2021

10/10 – Utmerket

Scott

Reiste med en gruppe
Likte: Renhold og romkomfort
Greg place but lots of stairs and was a bit confusing to find. Very clean. Nice finishes.
Bodde her 1 natt i februar 2020

2/10 – Forferdelig

Elaine

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2020

8/10 – Bra

Kenneth

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great location, within walking distance from Albert Dock and Liverpool One shopping area. Good variety of restaurants nearby.
Bodde her 4 netter i september 2019

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the location. Very comfortable apartment. Beds great to sleep in with fabulous white sheets
Bodde her 4 netter i august 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2019

10/10 – Utmerket

Verifisert reisende

Bodde her 2 netter i juli 2019

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great places very central. Our only problem was it was the loft. Lots of stairs to climb and 4 of us were over 60
Bodde her 3 netter i juni 2019
Svar fra Viviane den 28. juni 2019
Dear Guest, Thank you so much for taking the time to leave this nearly perfect rating! It is much appreciated. You will be pleased to know most of our buildings have lifts and we can make sure you have access to one next time! It would be an absolute pleasure to welcome you again in the future. Kind Regards, Viviane Reservations Team

10/10 – Utmerket

Antony

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2019
Svar fra Carmen Jones Reception Supervisor den 15. feb. 2019
Hi Antony, Thank you for scoring us a wonderful 10 out of 10! It's fantastic to see you enjoyed your stay with us. We do hope to see you again in the future. Kind Regards, Carmen Jones Reception Supervisor

10/10 – Utmerket

John og liverpool

Likte: Personale og service og romkomfort
Amazing apartment, needs further improvement thoug
Was difficult to find the actual apartment. The apartment layout was amazing, just not maintained very well.
Bodde her 1 natt i desember 2018
Svar fra Viviane den 18. des. 2018
Dear John, Thank you kindly for this wonderful review! We are delighted to hear you enjoyed the accommodation. Would you mind explain further how you felt it was not maintained well? Kind regards, Viviane Reception

10/10 – Utmerket

Verifisert reisende

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This property is in a perfect location for shopping, nightlife, food, Albert Docks. It’s spacious and perfect for a group of people visiting Liverpool. The only downside, is the gorgeous sash windows are not double glazed, so don’t be surprised to hear the outside world enjoying themselves...
Bodde her 1 natt i november 2018
Svar fra Viviane den 18. des. 2018
Dear Guest, Thank you so much for this lovely review. We appreciate your comments and are delighted you enjoyed your stay! I am sure you can understand that certain external factors such as noise are difficult to maintain in such a prime location though we do have double glazed windows and try our best to manage an level of disturbance. Kind regards, Viviane Reception

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location not far from the shops and docks
All good. Great discount rates with the car park a few blocks away - worked out £13 for 3 days.
Bodde her 2 netter i august 2018
Svar fra Viviane den 30. okt. 2018
Dear Guest, thank you for this lovely review. Excuse the delay but know we do appreciate your feedback and hope to welcome you again! Kind regards, Viviane Reception

10/10 – Utmerket

Lety og Bellflower, CA

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very comfortable and clean
Very nice property, Really modern I was pleasently surprised.
Bodde her 1 natt i april 2018

8/10 – Bra

Ben

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great for groups
Great apartment.. Well designed cool layout. All new and clean! Apartment was freezing and had not hot water but after mentioning to reception this was sorted the following afternoon.
Svar fra Karli Dyce Front Office Shift Leader den 2. apr. 2018
Hi Ben, Thanks so much for your review. I'm so sorry about the water and hope this was quickly resolved. I hope to see you in the future. Kindest Regards Karli

4/10 – Dårlig

lauren og hong kong

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
good location ; cleanliness can be improved
Cleanliness can be improved - fresh towels & sheets , floor . Brighter room lights will be desired. Maihtainence guy came into our apartment without prior notice. Staff could have been more polite when we asked that the housekeeper/ maintenance do not come in for the day.
Bodde her 3 netter i desember 2017
Svar fra Aga den 14. des. 2017
Dear lauren, Thank you for your time to leave the review. I apologise for the inconvenience and I appreciate the feedback. I will definitely speak with my colleagues about this situation. The towels and linen are not exchanged in all our apartments if the stay is for less than 4 days however we are happy to assist if you have any specific requests. Please contact our 24 hours reception and ask for myself if you wish to discuss it further. Kind regards, Aga Kur Front Office Shift Office

2/10 – Forferdelig

pezzer

Likte: Renhold
Likte ikke: Personale og service
Spacious, comfortable. Terrible customer service
Nice apartment. Spacious and clean. Noisy when the bin lorries come down the lane. No sound insulation to apartment above so every step is heard. Atrocious customer service. Show no compassion or humanity to personal circumstances. Literally, do not care.
Bodde her 2 netter i september 2017

6/10 – Grei

becky og west midlands

Likte: Renhold og personale og service
Ideal location, a few disappointments
I visited as a late summer get away with the kids. There were 6 of us in the 'Hideout' apartment. Having searched through Expedia, the price was great! We brought supplies for breakfast, snacks and hot drinks with us. The apartment is really funky with its 'upside down, basement' design. 2 shower rooms made easy work of getting sorted every day. Location to Albert Docks and the cultural centre was brilliant, less than 10 minutes to walk there. Parking is on Qparc multi story, literally a block from the apartment! Discounted rate of £10.50 per day. The not so goods? The approach is down a small side street which is home to large commercial bins which randomly interrupt your route. We were rudely awoken at around 6am by said bins being emptied! The street is also some kind of outside toilet facility to the masses and the aroma as you walk down it is really unpleasant.. Now, I get what you're all thinking; "Epic can't control for that!" No, they can't, but in collaboration with the local council, these issues could be raised and targeted. It is very off putting! The TV signal in the apartment was awful! We didn't want much TV, but in the evenings after we'd returned from our exploits, we did! The signal didn't reach the unit efficiently and although we reported the problem, it couldn't be fixed and so we were granted a hefty discount on our stay, thanks epic!! There is a visible damp issue which also creates a smell & humidity.
Bodde her 2 netter i august 2017

10/10 – Utmerket

Jayne og London

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Midweek Family Stay
A spacious apartment in a great location. Perfect for a midweek stay with kids.
Bodde her 2 netter i juli 2017
Svar fra Emma den 5. aug. 2017
Thank you so much for a great 5 star review! We are so happy that you enjoyed your visit and loved your apartment! We hope to be able to welcome you back to Liverpool again very soon! - Remember to book direct for 15% discount as a return guest! Kind Regards, Emma Mason Reception Supervisor

6/10 – Grei

Verifisert reisende

Likte: Renhold
Likte ikke: Romkomfort
We have to check in at a different address before getting the key to our apartment. The location of the flat is a bit awkward - if we drawbour curtains we see either the street or a brick wall. It is a bit depressing to stay in a place where we can't open the window.
Bodde her 1 natt i juni 2017

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very clean and great location. Kitchen is well equipped and the apartment is spacious. Walking distance to the main sites

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Spacious apartment
The apartment was lovely, very clean and well equipped. Check-in was easy and parking was safe. The location is perfect for exploring Liverpool.

8/10 – Bra

Luisa

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The stay was great, the apartment was confortable, the only thing was there were a lot of noise in floor upstair and drunk people outside the apartment

8/10 – Bra

jun

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
ロケーションはかなり便利
通りにベッドルームが面していて、近くのバーに行き来する人たちの騒音で睡眠を取りにくいです。 インテリアは面白く、デザイナーマンションに泊まった気になれますが、受付がない建物の部屋をあてがわれると、室温の調整など、ちょっとしたことを訊くには不便です。

8/10 – Bra

Sandra

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Perfect location at the city chic!
We had a good stay at Epic all in all. The first night our neighbours had a loud party all night but that was dealt with from the Epic team. The next nights we had another group staying next door and beeing on the bortom floor we could hear all their movements upstairs. This is of course not Epic's fault but rather the construction and sound isolation (or lack of) in general in English homes. The description of our apartment also says lyxurious toiletries and that led us to expect schampoo/conditioner/shower gel/soap/body lotion so we didn't Bring any. In reality we only got a combined schampoo/showergel in the shower and soap by the sink. The soap container was broken on the upper floor and wasn't fixed during our stay (even though we brought it up the first day). In general, the city chic location is great for shopping, restaurant, culture and for us, perfect for a conference at the Echo arena. Bring your own toiletry and enjoy!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Modern and spacious apartment close to amenities.
Check in was simple and quick. The apartment is a short walk to the train station, restaurants, groceries and tourist spots. The apartment is very spacious and comfortable - perfect for large and extended families. The only con is that it can get loud on the street, but me and the kids still slept soundly.

10/10 – Utmerket

DANIEL og Calgary

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Great place to stay!
The free Wi-Fi didn't work at first so I had to call to reset it. They were supposed to give me 2 keys but only one worked Otherwise it was all great

8/10 – Bra

Hyun Suk og London

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great!!
It is very convenient in terms of restaurant, shoppingm sightseeing, and parking. Also it is easy to find the place. Staffs for check in and out are very helpful and freiendly.

8/10 – Bra

d og manchester

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Aparthotels... a part from the rest
great base for the family to stay, great location. the only thing i would pick up on is that for an apartment that fits eight people, there is only one shower, which is in the ensuite bedroom, which i thought was a little strange.