Hoteller nær Las Américas-parken

"The room itself was acceptable, and I could have stayed longer since I live locally. However, the attitude and lack of professionalism from the staff made me certain that I never want to return. It became very clear that the focus is solely on money, not on guest experience or respect. For example, if you run out of toilet paper, you are expected to pay extra. I was also refused my 500 MXN deposit because I did not physically have the receipt — despite the fact that they had a photo clearly showing my passport, the cash, and the receipt together. The room was inspected and found to be fine, yet it’s worth mentioning that when I checked in, there were bugs and dirt that I had to clean myself. What shocked me the most was not only the rude and dismissive tone used by the older female receptionist and one of the two males, but the way they handled the towels and bedsheets at check-out. Staff went to the room, brought them to the reception area, and held them up in front of others, inspecting them for stains in full view of everyone. This was deeply humiliating and completely inappropriate. Accidents can happen during a stay (I spilled some avocado and cream, but it simply washes of 100%) — sheets should simply be washed, not publicly examined. Craziest thing I have experienced during a checkout, why do they want to touch and stroke on the used bedsheets publicly that a couple has had for days? The situation became so uncomfortable that I eventually told them to keep deposit"