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Anmeldelser av Holiday Inn Lancaster, an IHG Hotel

4 out of 5
Holiday Inn Lancaster, an IHG Hotel
Caton Road, Lancaster, England

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 348 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 368 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 141 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 88 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 59 av totalt 1004 anmeldelser." "

8,2/10

Renhold

8,2/10

Personale og service

7,6/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

ruth

Bodde her 2 netter i april 2024
Svar fra reception den 28. apr. 2024
Thank you for leaving us review

10/10 – Utmerket

Balwinder

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice and clean
Bodde her 2 netter i mars 2024
Svar fra Holiday Inn Lancaster reception den 5. apr. 2024
Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us and hope to see you again soon. Warm regards,Holiday Inn Lancaster reception

10/10 – Utmerket

Oliver

Forretningsreisende
Likte: Renhold og personale og service
The door frames shower areas need refurbishing
Bodde her 1 natt i mars 2024
Svar fra reception den 13. apr. 2024
Thank you for leaving us a review. We're sorry to hear that you experienced issues, we will use your feedback for improvement purposes.

4/10 – Dårlig

Rohit

Likte: Renhold
Likte ikke: Personale og service
The food was underwhelming for the premium prices, one of the room wasn’t even prepared for the guest arrival, staff wasn’t particularly welcoming, definitely understaffed. But the pool facilities were excellent.
Bodde her 1 natt i mars 2024
Svar fra reception den 13. apr. 2024
Thank you for leaving us a review. We're glad to hear that you enjoyed the pool facilities. We're sorry to hear that you experienced issues, we will use your feedback for improvement purposes.

6/10 – Grei

Jane

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Abigail Reception team den 7. mai 2024
Dear Jane, Thank you for your feedback, so sorry your stay wasn't satisfactory, could you please let us know what we can improve on as we strive to be better as a hotel!

4/10 – Dårlig

Nicola

Bodde her 1 natt i februar 2024
Svar fra Abigail Reception team den 7. mai 2024
Dear Nicola, So sorry your stay wasn't satisfactory, could you please let us know what we can improve on as we strive to be better as a hotel!

10/10 – Utmerket

Ray

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

8/10 – Bra

Brian

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Friendly staff, nice rooms and very clean.
Friendly staff, nice rooms and very clean.
Bodde her 1 natt i februar 2024

8/10 – Bra

Bradley

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you have enjoyed your stay with us and look forward to welcoming you back to the hotel.

6/10 – Grei

Kirsty

Reiste med familie
Not amazing. Not terrible.
Receptionist wasn’t the friendliest. Very monotone and uninterested in welcoming guests. No pleasantries from her whatsoever. Shower had mould around the fixtures. £29 for a rump steak and pepper corn sauce and it was very mediocre. One of My daughter’s chicken nuggets was rock solid in the middle. Deserts were nice, as was the breakfast. Food is massively overpriced though. Loved the pool and the staff in the leisure centre were lovely.
Bodde her 1 natt i februar 2024

8/10 – Bra

Adam

Bodde her 2 netter i februar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you have enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 – Utmerket

Alex

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed our stay with us and look forward to welcoming you back to the hotel.

2/10 – Forferdelig

Carol

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was good. Staff friendly and helpful. Needs a sweeper round the kerbside, absolutely filthy with dead leaves.
Bodde her 2 netter i februar 2024

8/10 – Bra

Garry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Renhold og personale og service
Bodde her 1 natt i januar 2024

6/10 – Grei

Jeremy

Likte: Renhold og personale og service
Likte ikke: Romkomfort
No chairs in room.
Generally okay, but had to ask for quite a few things I would expect to be in room, such as a plug socket next to bed, and chairs.
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Michal

Bodde her 1 natt i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 – Utmerket

Alastair og Braintree

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 – Utmerket

Hannah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 – Utmerket

Alastair og Braintree

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good stay - went back a few days later for another night. Staff went out of there way to help me with something. All staff very polite and friendly.
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

8/10 – Bra

Simon

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 – Utmerket

Gustavo

Bodde her 2 netter i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

8/10 – Bra

Alison

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

8/10 – Bra

Matthew

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i januar 2024
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 – Utmerket

Henry

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 – Utmerket

David

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were all helpful and professional. The room was very clean and very comfortable. The hotel food was all very good . This Holiday Inn is very dog friendly as well. We will definately be staying again.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Clark

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel friendly staff
Great value for money if include dinner and breakfast for family of 4. Comfortable rooms with all amenities. We enjoyed having a swim and use of sauna/ steam room. Second time staying and would return again
Bodde her 1 natt i januar 2024

8/10 – Bra

Felicity

Reiste med partner, Reiste med en gruppe
Likte: Renhold og personale og service
Jacuzzi and showers were not working in the Spa. Staff were friendly and good choice of breakfast.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Mahipal

Bodde her 1 natt i desember 2023
Svar fra Holiday Inn Lancaster den 24. feb. 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 – Utmerket

Peter

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Enjoyed our stay facilities great easy to find location good for Lancaster would stay again
Bodde her 1 natt i desember 2023

8/10 – Bra

Mark

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

4/10 – Dårlig

Tina

Reiste med partner
Likte ikke: Renhold
Great location off M6 and check in was good, but it’s basic at best. The food in restaurant is dreadful and almost inedible. Bed was comfortable, shower good but overall cleanliness poor. Armchairs horribly stained in bedroom. The breakfast was ok and plenty there. Won’t be rushing back.
Bodde her 1 natt i november 2023
Svar fra joseph den 21. nov. 2023
Thank you for your review. We are sorry you did not enjoy your stay with us . We aim to do better and intend to use your comments for the improvement purposes of this hotel

2/10 – Forferdelig

Dorothy

Reiste med partner
Likte ikke: Fasiliteter
When we arrived the young man at reception was very nice, and very helpful. We had booked an accessible room, but asked for a walk in shower. I proceeded to check if we had been allocated a room with a walk in shower, and the young man stated that all the accessible rooms had a bath. I wasn’t told about this when I emailed the property after booking. He then proceeded to book us a room with a shower. The room seemed fine, although very dusty, which I don’t expect. We went down for dinner about 6.15 and were told to order our meal on the tablet on the table. My husband duly put our order through. We had a confirmation that our meal was ordered. About 45 minutes later we asked when our meal would be ready, and the young waiter told us that our order had not gone through, and proceeded to tell us that the tablet on our table had not been working earlier that day. He then brought us another tablet and told us we would have to put the order through again. We waited another 30 minutes and then I approached the young waiter again, who went to check if our meal was prepared. Ten minutes later we received our meal. After finishing our meal I asked another waitress if she could get me some decaf tea bags , as there none in my room. She came back 5 minutes later and said that they had no decaf teabags. Shocking for a large hotel group. As we left the dining room, the same waitress came running after us , stating that we hadn’t paid our bill, I stated that we had paid for our meals a
Bodde her 1 natt i november 2023
Svar fra Joseph den 15. nov. 2023
We take all reviews seriously and we will pass it on to the relevant departments Thank you for your review

8/10 – Bra

Michelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Patrycja den 12. nov. 2023
Thank you for your review. We are very happy you have enjoyed your stay with us

6/10 – Grei

Anthony

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Shower drained really slow so you only get 2 minutes before it overflowed, tv only had bbc channels and was locked with a code so I couldn’t rescan. Reported to reception so should be sorted for the next person
Bodde her 11 netter i oktober 2023
Svar fra Patrycja den 11. nov. 2023
Thank you for your review. We are sorry you did not enjoy your stay with us . We aim to do better and intend to use your comments for the improvement purposes of this hotel

8/10 – Bra

Steven

Reiste med familie
Likte: Renhold
Good location
Bodde her 1 natt i november 2023
Svar fra Patrycja den 11. nov. 2023
Thank you for your review. We are glad you enjoyed your stay

10/10 – Utmerket

Marco

Likte: Personale og service og overnattingsstedets bygg og tilstand
Great large clean room, friendly staff and fantastic breakfast options
Bodde her 1 natt i november 2023
Svar fra Patrycja den 5. nov. 2023
Thank you for your review. We are very happy you have enjoyed your stay

10/10 – Utmerket

hannah

Bodde her 1 natt i november 2023
Svar fra Patrycja den 5. nov. 2023
Thank you for your review. We are very happy you have enjoyed your stay with us

10/10 – Utmerket

Faisal

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Patrycja den 3. nov. 2023
Thank you for your review. We are happy you have enjoyed your stay

10/10 – Utmerket

John

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely spacious room. Very friendly and helpful staff. Easy check in and check out.
Bodde her 1 natt i oktober 2023
Svar fra Joseph den 28. okt. 2023
Good AfternoonThank you for your review we aim to take all feedback upon us to try and make changesKind RegardsHoliday inn

4/10 – Dårlig

Victoria

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Patrycja den 23. okt. 2023
Thank you for your review. We are very sorry that you did not enjoy your stay . We aim to do better and will use your feedback for the improvement purposes of the hotel

10/10 – Utmerket

Malcolm

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic stay
Really lovely stay last night- room very clean and comfortable, lovely shower. Staff were really lovely. Breakfast had plenty of choice, very fresh. Used the swimming pool- again staff were super helpful, towel hire free of charge, clean and well kept. Can’t wait to go back.
Bodde her 1 natt i oktober 2023
Svar fra martin den 22. okt. 2023
thank you for your wonderful review we are glad you enjoyed your stay and a pleasure to hear our staff were helpful and attentive i will be sure to pass on your compliments to all our departments and we look forward to welcoming you back soon to holiday inn lancaster

10/10 – Utmerket

Mark

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We have stayed here afew times and always have a great stay nothing is to much for the staff
Bodde her 1 natt i oktober 2023
Svar fra Patrycja den 16. okt. 2023
Thank you for your review. We are very happy you have enjoyed your stay with us

8/10 – Bra

Kamal

Likte: Renhold og personale og service
Bodde her 1 natt i oktober 2023
Svar fra Patrycja den 16. okt. 2023
Thank you for your review. We are very happy you have enjoyed your stay with us

8/10 – Bra

David

Likte: Personale og service og overnattingsstedets bygg og tilstand
My father and I enjoyed our stay overall, on our walk up to our room though, there were a lot of dirty dishes with half eaten meals lying outside at least half a dozen rooms in the corridor. It just made the place look dirty, unkept and unclean, thankfully overall it wasn’t. David Grier
Bodde her 1 natt i oktober 2023
Svar fra Joseph den 11. okt. 2023
Thank you for your review we are very sorry for the inconveniences you have faced with your stay we aim to do better therefore all of your feedback will be used for the improvement purposes of the hotelmany thanks,Holiday inn

8/10 – Bra

Elizabeth

Likte: Renhold og romkomfort
Highs and lows
Very convenient location on M6. Pool was great, real pity the jacuzzi wasnt working. We ate in the restaurant...evening meal, the pie was great but the burger was really dry. Breakfast, there was not enough staff really and some foods ran out half an hour before the end if service.
Bodde her 1 natt i september 2023
Svar fra Patrycja den 2. okt. 2023
Thank you for your review. We are very sorry there were aspects of your stay that you did not enjoy. We aim to do better and all of your feedback will be used for the improvement purposes of the hotel

4/10 – Dårlig

Lorraine

Reiste med partner
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
I wouldn't stay at this hotel again. I'd ordered the special main meal of 5 bean chilli and no sour cream. I instead got a meat chilli with sour cream and nachos. I asked the staff if it was the meat one as I'd ordered the 5 bean one. She confirmed it was.She apologised and said they would change this. They then brought out the 5 bean chilli with more sour cream and no nachos. The meal itself was lovely and piping hot. I decided to order some drinks in my room via the QR code that was in there. I ordered a vodka with rhubarb and ginger ale and also a gin with strawberry and hibiscus. Staff called the room to say they didn’t have any vodka with rhubarb left and did I want anything else so I said I'll have 2 gins instead. They said they also didn't have any ginger ale or ginger beer so I said I'd have a tonic water instead then. Staff called a few minutes later to say again they dont any vodka with rhubarb left and I said that someone had already rang me up and told me the same thing already. The order came with 3 tonics instead of 2. At breakfast my husband said there was no espresso or Americano in either of the 2 machines so he had to have a coffee when we went back to the room. I get it was busy at breakfast but at dinner time it wasn't so there was no reason to get the order wrong. The room was clean though and the staff on reception at check out (Paul) is a credit to the hotel and he rang us a taxi when my husband asked for a local taxi number.
Bodde her 1 natt i september 2023
Svar fra Patrycja den 2. okt. 2023
Thank you for your review. We are very sorry about the issues you have experienced during your stay. We aim to do better and all of your feedback will be used for the improvement purposes of the hotel.

8/10 – Bra

Michelle

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Pleasant stay.
Nice stay. Shame the pool closed so early (7.45pm) but otherwise all good.
Bodde her 1 natt i september 2023
Svar fra Patrycja den 29. sep. 2023
Thank you for your review

10/10 – Utmerket

Hilary

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Your staff are WONDERFUL. So good to see people smiling and happy.
Bodde her 1 natt i september 2023
Svar fra Patrycja den 29. sep. 2023
Thank you for your review

6/10 – Grei

Liz

Likte: Renhold
Bodde her 1 natt i september 2023
Svar fra Patrycja den 29. sep. 2023
Thank you for your review