Eksteriør

Anmeldelser av Holiday Inn Express & Suites, Lake Elsinore, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites, Lake Elsinore, an IHG Hotel
31573 Canyon Estates Dr, Lake Elsinore, CA

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 240 av totalt 480 anmeldelser." "
Rangering på 8 − Bra. 99 av totalt 480 anmeldelser." "
Rangering på 6 − Grei. 53 av totalt 480 anmeldelser." "
Rangering på 4 − Dårlig. 41 av totalt 480 anmeldelser." "
Rangering på 2 − Forferdelig. 47 av totalt 480 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

7,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Max

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly accommodating staff
Bodde her 1 natt i mai 2024
Svar fra General Manager den 24. mai 2024
Hi Max, Thank you for your review. We greatly appreciate it. We hope to see you on your next trip.

10/10 – Utmerket

Geraddo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ok
Bodde her 1 natt i mai 2024
Svar fra General Manager den 16. mai 2024
Hi Geraddo, We want to thank you for staying with us! We greatly appreciate it!

8/10 – Bra

Eddie og Blythe

Reiste med partner
Friendly staff.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 16. mai 2024
Hi Eddie, thank you for staying with us. We appreciate your feedback and we hope that you can stay with us again.

10/10 – Utmerket

Victor Manuel

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra General Manager den 16. mai 2024
Hi Victor, Thank you for staying with us. We hope that in the near future we can see you again!

10/10 – Utmerket

Taylor

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra General Manager den 16. mai 2024
Thank you for your feedback! We greatly appreciate it!

10/10 – Utmerket

Ricardo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We come from the state of Arizona. We really liked the place, very quiet. I would recommend it.
Bodde her 2 netter i mai 2024
Svar fra FD Associate den 12. mai 2024
Thank you for your feedback ! we hope you to serve you again in the near future :)

10/10 – Utmerket

Mark

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very pleasant staff Made effort to make our stay enjoyable
Bodde her 1 natt i mai 2024
Svar fra General Manager den 16. mai 2024
Thank you Mark for choosing to stay with us. We are happy to know that our staff made the best effort to make sure your experience with us was pleasant. We hope to see you i the near future again!

8/10 – Bra

Mohssen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The only problem, which we are still experiencing isnthat our room keys stop working since last night. We had to get the front desk to open our room.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 16. mai 2024
Mohssen, We want to apologize for this inconvenience. Our keys are super sensitive and that's why we recommend not having them near cellphones nor credit cards. Thank you for staying with us and we hope this doesn't stop you from staying with us in the near future.

10/10 – Utmerket

Courtney

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Perfect for what we needed
Bodde her 2 netter i mai 2024
Svar fra General Manager den 16. mai 2024
Thank you Courtney for choosing to stay with us. We greatly appreciate your business and we happy to know that your stay was pleasant.

2/10 – Forferdelig

Carlos

Reiste med partner
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
The room didn't seems as tidy as my last visit. I woke up for church Sunday morning on my way out I seen the maids in the hallway. And out of curtasy I notified them that my room was empty. She asked what room I was in I told her. When I got back later in the afternoon the room was still not serviced the lady had gone down the hallway and missed my room. I asked her for my bedsheets and towels so that I can just do it myself. She didn't have the bed size because she never had my room on the list until another lady pointed it out to her on her list. It was okay I guess I made it work. Maybe I'll try the Moreno valley one next time.
Bodde her 1 natt i april 2024
Svar fra General Manager den 1. mai 2024
Thank you for your review. Please know that our housekeeping department work very hard to get to every single room in a timely manner. When there are special requests, we do encourage our guests to go to the front desk. We are sorry the housekeeper who was assigned to your room was not able to get to it right away. We are sorry for the inconvenience, however, we do encourage to communicate with the front desk if you would like your room to be cleaned at the time of your preference. Thank you

10/10 – Utmerket

Glenda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra General Manager den 1. mai 2024
Thank you for your feedback. We greatly appreciate it. Thank you for staying with us!

10/10 – Utmerket

Michael

Bodde her 1 natt i april 2024
Svar fra General Manager den 16. mai 2024
Thank you Michael for your feedback. We greatly appreciate it.

2/10 – Forferdelig

mariah

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra General Manager den 1. mai 2024
Thank you for your review. We are sorry that things did not work out for your stay. We do apologize for any inconvenience that was caused. If there is anything we can do for you please let us know. Thank you

10/10 – Utmerket

William

Bodde her 2 netter i februar 2024
Svar fra General Manager den 23. apr. 2024
Thank you for staying with us. We greatly appreciate it!

2/10 – Forferdelig

Juliet

Likte ikke: Personale og service
Bodde her 1 natt i april 2024
Svar fra General Manager den 15. apr. 2024
Hi Juliet, I am sorry that things didn't go as planned for your stay. We apologize for any inconvenience that was caused. I hope that in the near future you can stay with us again so we can redeem ourselves and serve you the way you deserve. Thank you for choosing to stay with us.

10/10 – Utmerket

Hugo

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice in and out experience. Staff were very nice and helpful. Will come again.
Bodde her 1 natt i april 2024
Svar fra General Manager den 13. apr. 2024
Thank you very much for your feedback. We greatly appreciate your time to let us know how we are doing and how we can also improve. We hope to see you again in the near future!

8/10 – Bra

Aaron

Beds were comfortable
Bodde her 1 natt i mars 2024
Svar fra General Manager den 3. apr. 2024
Thank you Aaron for taking the time and share your feedback. Please know that its very important us. We thank you for choosing the Holiday Inn Express- and in hope's that you can return again! Thank you.

6/10 – Grei

Raul

Bodde her 1 natt i mars 2024
Svar fra General Manager den 15. apr. 2024
Thank you for your feedback. We greatly appreciate it.

10/10 – Utmerket

Carlos

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The rooms were nice and clean and staff was awesome.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 13. apr. 2024
Thank you Carlos for the great feedback. We are happy to know your stay was pleasant. We do hope see you again in the near future! Thank you for choosing the Holiday Inn Express - Lake Elsinore!

8/10 – Bra

Cynthia og Fontana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent breakfast
Bodde her 1 natt i mars 2024
Svar fra General Manager den 29. mars 2024
Thank you for your feedback! We greatly appreciate it!

10/10 – Utmerket

Kathy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean rooms and lobby very welcoming Beds were Very nice. And comfortable We slept great. No noise from outside We will definitely be back and recommend to many of family and friends
Bodde her 1 natt i mars 2024
Svar fra FD Associate den 24. mars 2024
thank you for your feedback. We appreciate your kind words and hope to continue providing you with the service you deserve !

10/10 – Utmerket

Katherine

Reiste med familie
Likte: Fasiliteter
Nice and clean
Svar fra FD Associate den 19. mars 2024
Thank you for you feedback , we hope to serve you again in the near future.

4/10 – Dårlig

Tijanna og Murrieta

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The keys did not work and the bathroom was not cleaned properly
Bodde her 1 natt i mars 2024
Svar fra General Manager den 18. mars 2024
Thank you for your review. We apologize for any inconvenience and we hope you can stay with us again to redeem ourselves.

10/10 – Utmerket

Katherine

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean
Bodde her 1 natt i mars 2024
Svar fra General Manager den 18. mars 2024
We are happy to know that your stay was pleasant and we hope that you can visit us again soon.

10/10 – Utmerket

Gabrielle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff very pleasant. The room was very nice
Bodde her 1 natt i mars 2024
Svar fra General Manager den 18. mars 2024
Thank you for staying with us. We hope you can come back and visit us again.

10/10 – Utmerket

prentice

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra General Manager den 18. mars 2024
Thank you for your review. We greatly appreciate it.

10/10 – Utmerket

Sharon

Reiste med familie og små barn
Likte: Fasiliteter
The front desk was very helpful in finding us 2 rooms next to each other, which we needed with an infant.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 8. mars 2024
Thank you for your feedback. We greatly appreciate it!

8/10 – Bra

Dottie

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Rooms are clean and comfortable. Bed was comfortable and good for my painful back. This hotel fills up fast so book early.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 1. mars 2024
Thank you for your feedback. We greatly appreciate it.

8/10 – Bra

Linda

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was at a good location for the reason I went to Lake Elsinore. The only down was that I could here all the noise of toilets or showers running at night. Breakfast opinions were good.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 1. mars 2024
Thank you for your review. We are happy to know that your stay was pleasant and we hope that you can stay with us again.

10/10 – Utmerket

Jazmin

Reiste med partner, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i februar 2024
Svar fra General Manager den 27. feb. 2024
Thank you so much for your review. We greatly appreciate it!

6/10 – Grei

Camelia

Bodde her 2 netter i februar 2024
Svar fra General Manager den 1. mars 2024
Thank you for your feedback. We greatly appreciate it.

4/10 – Dårlig

Farnoosh og Studio City

Likte: Renhold
It was super loud and not good sound proof. Our room was next to to the lobby and elevator. They didn’t give us any other available options. Our reservation was two days in a row for same room that they made us check out and check in again. They whole check in is just old school and not efficient. The main thing was that we couldn’t get good night sleep.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 27. feb. 2024
Thank you for your feedback. It is important that we know how we did and also how we can improve. Thank you for choosing to stay with us.

6/10 – Grei

Mark

Bodde her 1 natt i februar 2024
Svar fra General Manager den 25. mars 2024
Thank you for your review! We greatly appreciate it!

6/10 – Grei

sean

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra General Manager den 22. feb. 2024
Thank you for your review. We appreciate it!

8/10 – Bra

Richard

Likte: Romkomfort
Bodde her 1 natt i februar 2024
Svar fra Front Desk den 19. feb. 2024
Thank you for your feedback. We greatly appreciate it.

10/10 – Utmerket

Luis

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra General Manager den 19. feb. 2024
Thank you for your feedback. We greatly appreciate it.

4/10 – Dårlig

Roxanne og Eagle River,

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Didn’t service our room for 3 days. Maid service said we had our do not disturb sign each time they checked and we definitely took it off before we left each day between 11:00AM and 12:00PM. They wouldn’t even comp us any extra discounts. We would not recommend this hotel to anyone.
Bodde her 4 netter i februar 2024
Svar fra Front Desk den 19. feb. 2024
Thank you for your feedback. We are sorry for this. We thank you for stay with us.

8/10 – Bra

Jon

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Loved the breakfast and the food. Custodian super helpful in letting us into the pool. Beds were comfortable. The mirror in the bathroom was nice and bright. The only thing that could have made it better was fixing the USB ports (None of them worked) and lock for pool.
Bodde her 2 netter i februar 2024
Svar fra General Manager den 19. feb. 2024
Thank you for your review. We hope that doesn't stop you from booking with us again, hope to see you in the near future.

10/10 – Utmerket

Shirley

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lighting
Good morning, My only complaint was the lighting in the bathroom and there lack of around the mirror. It's not bright enough at all
Bodde her 1 natt i januar 2024
Svar fra General Manager den 19. feb. 2024
Thank you for your review. We are sorry that happened during your stay. We thank you for choosing to stay with us.

6/10 – Grei

Nicholas

Bodde her 1 natt i januar 2024
Svar fra General Manager den 25. mars 2024
Thank you for staying with us and we hope that you can stay with us again in the near future!

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Romkomfort
Likte ikke: Personale og service
Bodde her 1 natt i januar 2024
Svar fra General Manager den 19. feb. 2024
We are sorry to know that your stay was not pleasant. We hope that you can come back as we would like to redeem ourselves. We hope you give us another chance. Thank you.

10/10 – Utmerket

Juan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra General Manager den 19. feb. 2024
Thank you for your feedback. We greatly appreciate it.

4/10 – Dårlig

jessica

Bodde her 1 natt i januar 2024
Svar fra General Manager den 19. feb. 2024
Thank you for your review. We greatly appreciate it.

8/10 – Bra

Jesse

Forretningsreisende
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
When I first came into the room Both of the beds had blood on the pillows
Bodde her 2 netter i januar 2024
Svar fra FD Associate den 22. jan. 2024
Thank you for your feedback , i want to apoligize for any inconveniences you encountered staying with us. I hope we can serve you again in the furture so we can have a chance to provide you with the service you reserve. please is any other concerns or questions feel free to reach us at the property , thank you .

10/10 – Utmerket

J

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra General Manager den 19. feb. 2024
Thank you for your amazing feedback. We are grateful for your pleasant stay.

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Awesome hotel and great customer service.
This was honestly one of the best and cleanest hotels in the area. David was really helpful and informative about everything I had a question on.
Bodde her 1 natt i januar 2024
Svar fra General Manager den 19. feb. 2024
Thank you for your feedback.

8/10 – Bra

louise

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, pleasant staff, nice breakfast. But couch functional but broken. No bedding or blanket in room for it, had to go down to get it. Since I paid extra for there to be an extra person, I would’ve expected room to have . Plus pool had no towels, shouldn’t have to go to the office for everything.
Bodde her 1 natt i januar 2024
Svar fra General Manager den 19. feb. 2024
Thank you for your review. We greatly appreciate it.

8/10 – Bra

Frederick

Bodde her 1 natt i januar 2024
Svar fra General Manager den 19. feb. 2024
Thank you for your honest review. We do appreciate it.

10/10 – Utmerket

Cathy

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra General Manager den 19. feb. 2024
Thank you for your review. We appreciate it.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra General Manager den 19. feb. 2024
Thank you for your review.