Resepsjon

Anmeldelser av Tru By Hilton Lake Charles

2.5 out of 5
Tru By Hilton Lake Charles
1220 W Prien Lake Rd, Lake Charles, LA

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 375 av totalt 590 anmeldelser." "
Rangering på 8 − Bra. 136 av totalt 590 anmeldelser." "
Rangering på 6 − Grei. 41 av totalt 590 anmeldelser." "
Rangering på 4 − Dårlig. 18 av totalt 590 anmeldelser." "
Rangering på 2 − Forferdelig. 20 av totalt 590 anmeldelser." "

9,4/10

Renhold

9,4/10

Personale og service

8,8/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Jocelyn og MANVEL

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Khristian

Great stay.
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Moises

Bodde her 1 natt i mai 2024

10/10 – Utmerket

Cathy og Santa Fe

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Check in was a breeze! Haley was very professional.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Lorie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and friendly staff
Bodde her 1 natt i mai 2024
Svar fra Midge P. den 23. mai 2024
Thanks for the five stars! We appreciate you and hope you will continue to stay with us at the Tru by Hilton Lake Charles!

6/10 – Grei

Cyril

Reiste med familie
Main desk was understaffed. The one employee working there was friendly and efficient, but there was a line of people waiting to check in. Snacks, drinks, and alcohol were available for sale in the lobby, but the automated payment system was out of order and the single desk staffer was overwhelmed with checking in guests. Room was not available for check in at 3:00 PM as advertised. Was assigned a handicap access room, which we did not request. Design of this room allowed shower water to spread to the floor of the bathroom. No bath mat was included in the linens. Floors of guest room were recently cleaned, but sticky throughout the stay. Hotels back lot is on the banks of Contraband Bayou, but the banks of the bayou were covered with litter. Outdoor upholstered seating area furniture has no cover and was wet from recent rains. Breakfast bar setup was insufficient for the volume of users. This hotel could be much improved, probably with just a higher level of staffing in all areas from the front desk, to housekeeping, to general maintenance.
Bodde her 1 natt i mai 2024
Svar fra Midge P. den 20. mai 2024
Thanks for the feedback, we appreciate you letting us know where we can improve. The bayou is a little wet and bogged down so we were not able to go back there and clean up from the recent storms yet. We have new cushions ordered for the back patio area. Generally we have 2 clerks working on busier days so I am unsure what happened on this night. Please know that we do try to provide an exceptional stay ever time for our guests.

10/10 – Utmerket

Maurice

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff there were very polite and pleasant. It is a very quiet property in a great location. The rooms and property were spotless. I enjoyed my stay here and would recommend this property if you are looking to stay in the Lake Charles area.
Bodde her 1 natt i mai 2024
Svar fra Midge P. den 17. mai 2024
Wonderful to hear that you enjoyed your stay here at our Tru by Hilton Lake Charles. Thanks for letting others know how clean your room was, and our hotel is. We hope to have you stay with us again soon.

8/10 – Bra

Sonya

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pros: Convenient to nearly everything Relaxing lobby with multiple options for seating dining, lounging, even working Pet friendly Free breakfast Free parking Reasonably priced Nice outdoor seating area No carpet (cleaner with fewer allergens) Well-equipped exercise room Cons: Low (nearly nonexistent) water pressure Guests above sounded like they were stomping around their room (maybe they were, maybe it was the lack of carpet) Shower floor wasn’t clean There are no closets in the rooms. It was fine with me but some guests were put off by that.
Bodde her 1 natt i mai 2024
Svar fra Midge P. den 15. mai 2024
Dear Valued guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your insights, as they help us improve our services and enhance the overall guest experience. We’re delighted to hear that our central location was convenient for your needs. Being close to various amenities is one of our top priorities. Our lobby is designed to provide a comfortable and welcoming atmosphere. We’re glad you enjoyed the multiple seating options. As a pet-friendly hotel, we strive to accommodate all members of your family, including the furry ones! We’re pleased that you were able to start your day with our complimentary breakfast. Parking fees can add up, so we’re happy to offer free parking to our guests. Providing good value for our guests is important to us. Our outdoor seating area is perfect for relaxing and enjoying the fresh air. We apologize for any inconvenience caused by the low water pressure in the showers. We’ll investigate this issue and take steps to improve it. The lack of carpeting may have contributed to noise from guests in rooms above. We appreciate your understanding and will explore ways to minimize disturbances. We apologize for any oversight regarding the cleanliness of the shower floor. Our housekeeping team will address this promptly.We value your patronage and hope to welcome you back soon. If there’s anything else we can assist you with, please don’t hesitate to reach out.

10/10 – Utmerket

Jacob og Kyle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Midge P. den 14. mai 2024
Thanks for the five star review of our hotel. We hope to have you stay with us again at the Tru by Hilton Lake Charles.

10/10 – Utmerket

Renata

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
N/A
Bodde her 1 natt i mai 2024
Svar fra Midge P. den 13. mai 2024
Thanks for staying and reviewing!

10/10 – Utmerket

Imelda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente muy amable y muy limpio
Bodde her 1 natt i mai 2024
Svar fra Midge P. den 13. mai 2024
Thanks for the five star review! We appreciate you.

10/10 – Utmerket

Shantell

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Midge P. den 13. mai 2024
Thanks for the five stars. We hope you will stay with us again in the future.

10/10 – Utmerket

Allen

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice
Bodde her 1 natt i mai 2024
Svar fra Midge P. den 13. mai 2024
Nice of you to let us know we are doing things right here at the Tru by Hilton Lake Charles! Thank you for choosing to stay here at our hotel, we look forward to your next visit.

10/10 – Utmerket

Jenna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Midge P. den 8. mai 2024
Thanks for the five star review of our hotel. We hope to have you return again soon.

10/10 – Utmerket

Nancy

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and quiet, Great Breakfast 👍
Bodde her 1 natt i mai 2024
Svar fra Midge P. den 8. mai 2024
Great to hear, Thanks so much! We appreciate you and hop to have you stay with us again.

6/10 – Grei

DOUGLAS

Bodde her 1 natt i mai 2024

8/10 – Bra

Steven

Bodde her 1 natt i april 2024
Svar fra Midge P. den 20. mai 2024
Thanks for staying and reviewing!

10/10 – Utmerket

Jenny

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
When we arrived, Danielle was so personable and got us checked into our rooms very fast. The showers are hot and the water pressure is great. I loved that my name was on the TV in my room to welcome me. The free breakfast was also a nice bonus.
Bodde her 1 natt i april 2024
Svar fra Midge P. den 29. apr. 2024
Thank you for the five star review of our hotel. We love all the details you have shared of your stay here at our Tru by Hilton Lake Charles with other guests. Thanks again for staying and reviewing.

10/10 – Utmerket

Evelyn og Katy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice, clean and close to major attractions
Bodde her 1 natt i april 2024
Svar fra Midge P. den 29. apr. 2024
Thanks for staying and letting others know about our great location and how close our hotel is to major Lake Charles attractions. We hope you return again soon.

10/10 – Utmerket

Jenny og Lafayette

Bodde her 1 natt i april 2024
Svar fra Midge P. den 6. mai 2024
Thanks for the five star review of our Tru by Hilton hotel. We look forward to your return!

10/10 – Utmerket

Astrid

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Midge P. den 10. apr. 2024
Thank you for the five star review of our hotel. We hope to host you again real soon!

4/10 – Dårlig

Cesar

Reiste med familie
Likte ikke: Renhold
They did not meke the room
Bodde her 2 netter i mars 2024
Svar fra Midge P. den 3. apr. 2024
Thank you for the feedback, we are sorry to hear that we failed to exceed your expectations while our guest.

6/10 – Grei

Gilbert

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Rooms are very small and the walls are paper thin
Bodde her 1 natt i mars 2024
Svar fra Midge P. den 20. mars 2024
Thanks for the feedback, we are sorry to hear that you did not enjoy the brand. We hope you will continue to choose Hilton on your future stays.

8/10 – Bra

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
More tubs
Bodde her 1 natt i mars 2024
Svar fra Midge P. den 18. mars 2024
Thanks for the feedback and giving us a try at the Tru by Hilton. The Tru brand provides walk-in showers in the guest rooms. If you are looking for a bathtub Hampton Inn may be a brand for you to look at for future stays. We wish you safe travels and hope you continue to choose Hilton on your future adventures.

10/10 – Utmerket

KRISTI

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All was great
Bodde her 1 natt i mars 2024
Svar fra Midge P. den 11. mars 2024
Thanks for the 5 star review of our hotel. We hope to welcome you back again soon.

2/10 – Forferdelig

James

Likte ikke: Personale og service
Could not check in until 1 hour and 15 minutes after 3:00pm checkin.
Bodde her 1 natt i mars 2024
Svar fra Midge P. den 11. mars 2024
Thank for staying, we apologize for the inconvenience.

8/10 – Bra

Amanda

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked the location-it was centrally located from most shopping, dining & the college-which we were going to daily. It was “hip” with fun colors & a game room feel in the lobby-I assume geared toward younger visitors. Very clean. I didn’t like the constant ticking/clicking/water dripping sound in my room. I assume it was the AC but it happened all night-hope you bring a fan to drown it out. It’s very much like having a metronome on the whole time-but it’s in the wall or ceiling & there’s no way to stop it.
Bodde her 2 netter i februar 2024
Svar fra Midge P. den 4. mars 2024
Thanks for letting us know what we did right and what we can improve upon. We are sorry to hear about the water noise and please know we are looking into it.

8/10 – Bra

Chelle

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good value. No carpet- a plus. It was relatively clean. No complaints. Only stayed on night- likely wouldn’t choose for a long-term stay.
Bodde her 1 natt i mars 2024
Svar fra Midge P. den 4. mars 2024
Thanks for the feedback, we appreciate you and hope you will continue to choose Hilton on your travels.

8/10 – Bra

SHAMEKA

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Game area was very nice
Bodde her 2 netter i februar 2024
Svar fra Midge P. den 28. feb. 2024
Wonderful, Thanks for staying and reviewing! We hope to have you return soon.

8/10 – Bra

Brian

Likte: Renhold og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i februar 2024
Svar fra Midge P. den 28. feb. 2024
Thank you for staying and letting others know how good your stay was here at the Tru by Hilton Lake Charles!

10/10 – Utmerket

Gary

Likte: Renhold og personale og service
Nice accommodations. People very nice and helpful. Rooms are nice and clean.
Bodde her 2 netter i februar 2024
Svar fra Midge P. den 26. feb. 2024
Thanks for the five star review of our hotel. We appreciate you and hope you will continue to stay with us at our hotel.

10/10 – Utmerket

Mary Rose

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Awesome Hotel Stay
The stay was awesome, we were greeted wonderful by Karen and a very helpful employee. She really made us and our friends feel comfortable. We will definitely go back, and you morning staff were just as good. Thank you.
Bodde her 1 natt i februar 2024
Svar fra Midge P. den 21. feb. 2024
So delighted to hear that you had a great stay and Karen made you feel comfortable and at home. We hope to have you stay again at the Tru by Hilton Lake Charles soon.

6/10 – Grei

Thomas

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Only one person at check in
Bodde her 1 natt i februar 2024
Svar fra Midge P. den 21. feb. 2024
Thank you for the feedback. We will use this to make future improvements.

10/10 – Utmerket

maryse

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Étape de 2 jours à lake Charles
Bodde her 1 natt i februar 2024
Svar fra Midge P. den 21. feb. 2024
Thanks for the 10 star review of our hotel! We hope to have you stay again soon.

10/10 – Utmerket

Kristy

Bodde her 1 natt i januar 2024
Svar fra Midge P. den 16. feb. 2024
Thank you for the five-star review of our hotel. We appreciate you and hope to have you continue to stay with us when traveling to Lake Charles.

10/10 – Utmerket

Carl

Likte: Renhold og fasiliteter
Nice hotel
Bodde her 1 natt i februar 2024
Svar fra Midge P. den 9. feb. 2024
Thanks for the compliment! We hope to welcome you back to our Tru by Hilton Lake Charles hotel again soon.

10/10 – Utmerket

randy

Likte: Overnattingsstedets bygg og tilstand
Hard to find the way in to the property. Construction going on.
Bodde her 1 natt i januar 2024
Svar fra Midge P. den 5. feb. 2024
Thanks for staying with us, we are sorry that you had a hard time getting into the hotel. We are unaware of any construction happening around the hotel at this time.

4/10 – Dårlig

Heather

Bodde her 2 netter i januar 2024
Svar fra Midge P. den 31. jan. 2024
Thanks for staying with us, we appreciate your review.

10/10 – Utmerket

Tyler

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My wife and I came to town for a weekend getaway and were immediately greeted by a friendly staff. The room/bathroom were very clean. My only complaint was the bed being a little too firm for my liking. Nonetheless, this is our new go to place, especially its convenience in proximity to the casinos and all your big stores!
Bodde her 1 natt i januar 2024
Svar fra Midge P. den 22. jan. 2024
Thanks for staying and recommending our hotel! We look forward to welcoming you again soon.

10/10 – Utmerket

Jenny

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was fantastic. Very friendly and helpful. Close to the casinos as well as shopping and dining. Also near to McNeese state.
Bodde her 4 netter i desember 2023
Svar fra Midge P. den 15. jan. 2024
Wonderful, thanks for letting us know. We hope to have you stay with us again soon.

10/10 – Utmerket

Stephen

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Midge P. den 15. jan. 2024
Thanks for the 10 stars! We appreciate you.

8/10 – Bra

Juan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to casino
Bodde her 1 natt i desember 2023
Svar fra Midge P. den 5. jan. 2024
Thanks for staying and reviewing! We hope you will stay with us again soon.

10/10 – Utmerket

Christine

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Midge P. den 2. jan. 2024
Thanks for the 10! We appreciate you.

8/10 – Bra

Amy

Bodde her 2 netter i desember 2023
Svar fra Midge P. den 2. jan. 2024
Thanks for staying and reviewing!

10/10 – Utmerket

Augusto

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff very friendly and accomodating
Bodde her 1 natt i desember 2023
Svar fra Midge P. den 2. jan. 2024
Wonderful, Thanks for staying and reviewing!

10/10 – Utmerket

Wes og Daphne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Midge P. den 2. jan. 2024
Thanks for the five star review of our Lake Charles hotel. We hope to have you stay with us at the Tru by Hilton again soon.

8/10 – Bra

brian

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Above average stay
Good family hotel. Clean. quiet, safe parking lot and area. Room was basic and clean, no issues with room. Basic breakfast available.
Bodde her 1 natt i desember 2023
Svar fra Midge P. den 27. des. 2023
So glad that you had an above average stay with us at our hotel. We hope to have you return again soon to our Tru by Hilton Lake Charles.

10/10 – Utmerket

Sabrina

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel was perfect for a one night stay for my husband’s Christmas Party at Blue Martini. The hotel offered shuttered service to and from the casinos which was PERFECT! Bed was comfortable, rooms clean, staff helpful. The continental breakfast was nearly “empty” but then again we didn’t get down there until around 930 and they stop breakfast at 10. But that alone wasn’t a deciding factor on how good the hotel was. No major complaints.
Bodde her 1 natt i desember 2023
Svar fra Midge P. den 11. des. 2023
Thanks for the five star review! We are glad to hear that you had a great stay. We appreciate your feedback regarding the breakfast and are sorry that this occurred.

10/10 – Utmerket

kimberly

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great customer service.
Bodde her 1 natt i oktober 2023
Svar fra Midge P. den 8. des. 2023
Great to hear, Thanks so much!

10/10 – Utmerket

Amanda L

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel. I would book it again.
The hotel was in a great location. I felt very safe. Check in and check out was very quick and easy. The staff was very professional and friendly. The room was very neat and clean. The view of the waterfront behind the hotel was really great too. I wish it would not have been raining so I could have enjoyed the view from the hotel’s back patio area overlooking the waterfront. I would definitely book this hotel again.
Bodde her 1 natt i desember 2023
Svar fra Midge P. den 8. des. 2023
Wonderful to hear, Thanks so much! We look forward to your next stay with us.