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Anmeldelser av L'Auberge Casino Resort Lake Charles

4 out of 5
L'Auberge Casino Resort Lake Charles
777 Avenue L'Auberge, Lake Charles, LA

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 905 av totalt 1882 anmeldelser." "
Rangering på 8 − Bra. 424 av totalt 1882 anmeldelser." "
Rangering på 6 − Grei. 253 av totalt 1882 anmeldelser." "
Rangering på 4 − Dårlig. 160 av totalt 1882 anmeldelser." "
Rangering på 2 − Forferdelig. 140 av totalt 1882 anmeldelser." "

8,4/10

Renhold

8,2/10

Personale og service

8,0/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Kathy

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had two rooms because our friends joined us. All four of us had the best time. Both rooms were very clean Had everything we needed. The hotel and casino were very easy to navigate. We did not get to use the pools because of the weather but they were very clean. The restaurants were very good and the prices were not extreme. Ready to go again soon
Bodde her 2 netter i mai 2024
Svar fra Corey Caldwell den 26. mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

4/10 – Dårlig

Alex og Houston

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My room is next to the construction area and it makes a lot of noise. Cannot sleep with those noise.
Bodde her 1 natt i mai 2024
Svar fra JP den 24. mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

2/10 – Forferdelig

Billie

Likte ikke: Renhold og fasiliteter
The hotel staff were rude and there were roaches in our room. People on our floor were smoking pot and you couldn’t breathe going to elevator
Bodde her 2 netter i mai 2024
Svar fra JP den 22. mai 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better the experience for your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 – Utmerket

Alyssa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved it here
Bodde her 1 natt i mai 2024
Svar fra JP den 22. mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 – Bra

Mike

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This would easily be a 5-star review except for the guest who has loudly knocking on a door in our hallway between 3 am and 3:30 am. No one was sent to stop him. As bad as that was, the staff and facility still held this review strong at 4-stars.
Bodde her 2 netter i mai 2024
Svar fra Corey Caldwell den 21. mai 2024
Thank you for your feedback. We greatly appreciate your business and hope to serve you again soon.

6/10 – Grei

Katherine

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is nice and clean. Very loud noise coming from somewhere all night. Only setback.
Bodde her 1 natt i mai 2024
Svar fra JP den 17. mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 – Utmerket

Lynn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Corey Caldwell den 16. mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

2/10 – Forferdelig

Karen og Chicago

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I am angry at Expedia because I couldn't cancel my reservation. The website wasn't working. The protection plan I bought also from Expedia was worthless. I will not use Expedia again
Bodde her 1 natt i mai 2024
Svar fra Corey Caldwell den 16. mai 2024
Please contact Expedia with issues directly regarding to website issues and protection plans.

10/10 – Utmerket

alma

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra JP den 15. mai 2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again soon!

10/10 – Utmerket

Bianca

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent experience
Bodde her 1 natt i mai 2024
Svar fra JP den 14. mai 2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again soon!

6/10 – Grei

Amanda

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
Beds aren't really comfortable. It cost much nit to hv a microwave or refrigerator
Bodde her 2 netter i mai 2024
Svar fra Brianna T. den 14. mai 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better experience your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

10/10 – Utmerket

alexander

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good food and adult fun
Bodde her 2 netter i april 2024
Svar fra Brianna T. den 12. mai 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Forferdelig

hind

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I booked the hotel night for my husbands birthday celebration. I got checked in in a dirty room . Towels on the bathroom floor, dirty bed that hasn’t been made . I went down stairs to lobby and I was giving a different room. The receptionist didn’t care or offer any apologies for the inconvenience instead she said that wasn’t a big deal. Next day when we try to shower , there was no soap or shampoo in the bottles. They weee empty. I was so disappointed about the whole experience and how they handled the situation. Never again. Thank you.
Bodde her 1 natt i mai 2024
Svar fra Brianna T. den 12. mai 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles. Your comments are important to us, as they provide us an opportunity to better serve you. I apologize that our service did not meet your expectations and we appreciate you taking your time to share your concerns. Our goal is to provide a consistently 110% guest satisfactory service while staying here at our property and give all our guests an exemplary level of customer service. Based on the events you describe; we did not meet this goal. Your comments regarding your stay will be used to better experience your next stay. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

6/10 – Grei

Allaina

Forretningsreisende
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The rooms need a major upgrade, it felt like a $60 a night hotel.
Bodde her 2 netter i mai 2024
Svar fra Corey Caldwell den 10. mai 2024
Thank you for you feedback. We will use your feedback to improve our services in the future. We hope to see you again soon.

10/10 – Utmerket

Jorge

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Always a great stay
Bodde her 3 netter i mai 2024
Svar fra Corey Caldwell den 9. mai 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 – Utmerket

Adrianna

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very courteous staff. Bery responsive about upcoming stay via text which is very convenient. Snack shop open 24 hours which is great for late night arrival.
Bodde her 1 natt i mai 2024
Svar fra Corey Caldwell den 9. mai 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

2/10 – Forferdelig

Linda

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room smelled of urine we could not change rooms because we had adjoining rooms with my 91 year old Mother. Then the air was broken they fixed it and it broke again. They would not comp our room because we booked theough Expedia.
Bodde her 1 natt i mai 2024
Svar fra Corey Caldwell den 10. mai 2024
Thank you for you feedback. We will use your feedback to improve our services in the future. We hope to see you again soon.

10/10 – Utmerket

Dorothy

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We only stayed one night but everything was great
Bodde her 1 natt i april 2024
Svar fra Corey Caldwell den 9. mai 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

8/10 – Bra

Johnny

Forretningsreisende, Reiste med familie og små barn
Likte: Fasiliteter
The facility was nice
Bodde her 1 natt i mai 2024
Svar fra Jacob den 7. mai 2024
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 – Bra

Monica

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Jacob den 7. mai 2024
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 – Grei

Don

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og fasiliteter
I did not like that I was not told I need to request housekeeping. I expected to come back to a an attended room ie beds made, fresh towels, restocked amenities, trash emptied, etc and I found out at that time I needed to request housekeeping. Also, we paid $400.00 a night for a medium level room and the shower head in room 597(garden) was horrible. It had blocked flow and the adjustment function did nothing to help. I was not happy about paying that much per night and couldn’t even have an enjoyable shower. The shower valve in that room also needs attention. It was either scalding hot or freezing cold. One would expect at 400 a night it wouldn’t have such a basic cheap shower head. The room did have a great view of the pool area and the lake and it was fun to watch ship traffic in the channel. Staff were friendly and helpful otherwise.
Bodde her 2 netter i mai 2024
Svar fra JP den 6. mai 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles . Your comments are important to us, as they provide us an opportunity to better serve you. The information regarding housekeeping services was provided through our text service at check in. Please accept our sincere apologies for the frustrations and inconveniences you experienced with your hotel room. Rest assured that this situation has been addressed with our leadership team. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

4/10 – Dårlig

Jerry

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Corey Caldwell den 6. mai 2024
Thank you for your feedback. We greatly appreciate you and hope to see you again soon!

4/10 – Dårlig

Ryan

Bodde her 1 natt i mai 2024
Svar fra JP den 24. mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 – Utmerket

Oren

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Itnwas my first visit and it dod not disapoint
Bodde her 3 netter i april 2024
Svar fra Brianna T. den 5. mai 2024
Thanks for staying with us. We appreciate your feedback!

6/10 – Grei

Melissa

Reiste med familie og små barn
Likte: Personale og service og overnattingsstedets bygg og tilstand
Great, clean property! Not many food choices on site so had to leave for dinner! Room was small and walls paper thin-I could hear the people next door talking! But overall, okay for a one night stay.
Bodde her 1 natt i mai 2024
Svar fra Corey Caldwell den 3. mai 2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again in the future!

8/10 – Bra

Paula

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy to get around, clean, friendly & helpful staff were things we liked about the property. The room was clean but a little worn… the headboards of the beds were peeling off & the outside windows needed to be cleaned. Overall a good stay & would definitely be back.
Bodde her 1 natt i april 2024
Svar fra Corey Caldwell den 3. mai 2024
Thank you for your feedback. We greatly appreciate you and hope to serve you again in the future!

10/10 – Utmerket

Andy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great service
Bodde her 1 natt i april 2024
Svar fra JP den 28. apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Christopher

Bodde her 1 natt i april 2024
Svar fra Corey Caldwell den 16. mai 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

10/10 – Utmerket

Flint

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property was clean and dining options were great!
Bodde her 1 natt i april 2024
Svar fra Brianna T. den 26. apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Kelli

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We arrived very late, but the receptionist and all of the staff were friendly and efficient. I definitely recommend this property
Bodde her 1 natt i april 2024
Svar fra Brianna T. den 26. apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Matt

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good experience and will continue to stay here while traveling.
Bodde her 2 netter i april 2024
Svar fra JP den 25. apr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 – Bra

Guadalupe

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Brianna T. den 26. apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Lana Gale

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The parking garage is very accessible to entering the casino. The check-in area is spacious and the line moved quickly. The property itself is well-maintained and attractive. although nearby chemical-looking plants are fairly unsightly.
Bodde her 2 netter i april 2024
Svar fra Brianna T. den 24. apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Matt

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It had everything I needed for the right price.
Bodde her 1 natt i april 2024
Svar fra Brianna T. den 23. apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Melissa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Corey Caldwell den 23. apr. 2024
Thank you for your feedback, it is greatly appreciated. We hope to serve you again in the future.

8/10 – Bra

Willie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Corey Caldwell den 23. apr. 2024
Thank you for your feedback, it is greatly appreciated. We hope to serve you again in the future.

10/10 – Utmerket

Geneva

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is a very nice casino. The hotel is nice also.
Bodde her 3 netter i april 2024
Svar fra Brianna T. den 19. apr. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 – Dårlig

Robert

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The room had an odor coming from the restroom, and the hand sink was clogged. Bed was not comfortable and no mini fridge or microwave.
Bodde her 2 netter i april 2024
Svar fra Brianna T. den 19. apr. 2024
Thank you for taking the time to share your feedback regarding your recent experience at L'Auberge Casino Resort Lake Charles . Your comments are important to us, as they provide us an opportunity to better serve you. Please accept our sincere apologies for the frustrations and inconveniences you experienced with your hotel room. Rest assured that this situation has been addressed with our leadership team. We appreciate the choice you make to visit L'Auberge Casino Resort Lake Charles and look forward to the opportunity to serve you in the near future.

6/10 – Grei

Jennifer

Bodde her 2 netter i april 2024
Svar fra Corey Caldwell den 9. mai 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 – Utmerket

Rob

Likte: Renhold
Bodde her 1 natt i april 2024
Svar fra Brianna T. den 19. apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

bill

Bodde her 1 natt i april 2024
Svar fra Corey Caldwell den 9. mai 2024
Thank you for you feedback. We greatly appreciate you and hope to serve you again soon!

10/10 – Utmerket

FRANK P SPERA

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
ALL WAS WELL
Bodde her 1 natt i april 2024
Svar fra JP den 17. apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

8/10 – Bra

Kim

Bodde her 1 natt i april 2024
Svar fra Jacob J. den 6. mai 2024
Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon!

6/10 – Grei

Anna

Forretningsreisende, Reiste med familie
Likte ikke: Personale og service
long wait to check in along with offensive smell throughout property
Bodde her 1 natt i april 2024
Svar fra Corey Caldwell den 17. apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to serve you again soon!

8/10 – Bra

Tom

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Jacob J. den 16. apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 – Utmerket

Ashley

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed our stay!
Bodde her 3 netter i april 2024
Svar fra Jacob J. den 16. apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

6/10 – Grei

Elizabet

Reiste med familie
Likte: Renhold
I loved the pool /lazy river and parking was convenient and the room was very clean.
Bodde her 2 netter i april 2024
Svar fra Jacob J. den 16. apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!

10/10 – Utmerket

Farzana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Every thing was great
Bodde her 2 netter i april 2024
Svar fra Corey Caldwell den 14. apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 – Bra

Leyla

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel lost power for more than half the day which was extremely inconvenient.
Bodde her 4 netter i april 2024
Svar fra Corey Caldwell den 14. apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again soon!

8/10 – Bra

Jimmy

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
We did not like the food. Everywhere we ate was not good. The worst was the seafood, it was below what we normally eat. Your pool area was very nice and things were pretty clean, but you need to work on your restaurants. When you take a few days off the food needs to be great.
Bodde her 2 netter i april 2024
Svar fra JP den 14. apr. 2024
Thank you for your feedback, we greatly appreciate it. We hope to see you again!