Hoteller i La Palma del Condado

" Vi kom med sykler og fikk parkert de inne. Flott. Hotellet og rommene er flott. Men det var ikke satt frem vannflasker på rommet, heller ikke vannkoker og kaffe/teposer. Det er jo litt dårlig for 4-stjerners hotell. Helt ok middagsbuffet og frokost. Vi har fått mer på andre 2-stjerners hoteller Men stort og pent var det. "

"We did not even manage to reach the Hotel because the towns roads were flooded after heavy rain. The streets were just mud. The road to the Hotel was totally closed. The re-routing option was impossible. We had no other option than to book another hotel. We called the Hotel and explained the situaion. They simply asked us to contact Hotels.com. This we tried to but it was impossible to reach Hotels.com. There is no mail address, the Chat is to a Robot and the phone number did not pick up the booking and thus it was not possible to get through. I am a Gold member in Hotels.com but frankly I think I have to choose other options now. "