3 utendørsbassenger og solsenger

Anmeldelser av Truntum Kuta

4 out of 5
Truntum Kuta
Jl Pantai Kuta No 1 Kuta, Br. Pande Mas, Kuta, Bali

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 399 av totalt 1007 anmeldelser." "
Rangering på 8 − Bra. 397 av totalt 1007 anmeldelser." "
Rangering på 6 − Grei. 137 av totalt 1007 anmeldelser." "
Rangering på 4 − Dårlig. 45 av totalt 1007 anmeldelser." "
Rangering på 2 − Forferdelig. 29 av totalt 1007 anmeldelser." "

8,2/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Grei plassering helt på stranden og restauranter, butikker og barer utforbi på andre siden. Stort hotell som var litt slitt. Frokosten var god. Vi bodde bare 1 natt så vanskligt å gi fullverdig bedømming.
Bodde her 1 natt i oktober 2019
Svar fra Elita den 5. nov. 2019
Thank you for your review and we appreciate the time you took to write on this platform in regards to your short stay. We hope we will welcome you back again next time for longer stay.

10/10 – Utmerket

Robert

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location in the heart of Kuta, great beach, shopping and proximity to lots of great restaurants and attractions
Bodde her 8 netter i mai 2024

6/10 – Grei

Shantelle

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The hotel is old, run down and not worth the price. It's located right on Kuta beach which is it's selling point but it's a nightmare if you don't want to walk anywhere as it's on a one way street and Taxi's take forever to get down it. The room itself smelled of mold and had bugs and spiders in it and we got the deluxe room. House keeping were friendly and came everyday but there was always dirt on the floor so you couldn't walk around with no shoes on. The toilet paper is SUPER thin your fingers go through it there was better toilet paper in the Maccas around the corner. There is no lift, we were in a deluxe room(haha!) up 2 flights of stairs at the back of the hotel, if we wanted no stairs we had to walk the entire building and go to the front lobby where it is a steep incline instead of stairs.The Buffet was nice but the food options were a bit limited and you always had to wait a long time for the pancakes or eggs, the staff are slow and chat more than they serve. The pools are OK but we got a rash from swimming in one and the cocktails are limited. It is right across from Jamie Oliver and Hard Rock shop, Kuta square is about 200 meters down the road and there is a fixed price store there. Location wise it's good if you want to go to the beach but it is a long walk to everything else on unever ground. They have a dinner buffet for $15 and then have the same food the next morning at breakfast. Frankly it's not worth the amount per night there are nicer hotels.
Bodde her 4 netter i mai 2024
Svar fra Lisa - Truntum Kuta Bali den 28. mai 2024
Dear Shantelle, We're sincerely sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and accommodations.We apologize for any inconvenience caused by the condition of your room. Maintaining cleanliness and ensuring our guests' comfort is of utmost importance to us, and we will address the issues you've mentioned with our housekeeping team immediately.We also apologize for any delays and inconveniences you experienced with our staff and food service. Providing efficient and attentive service is a priority, and we will take your feedback into consideration to improve in these areas.Regarding the amenities and facilities, we regret that they did not meet your expectations. We will assess the quality of our pools and cocktails and make necessary adjustments to ensure the safety and satisfaction of our guests.Thank you for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to regain your trust in the future. Kind regards, Management

10/10 – Utmerket

Glen

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Right on the beach , busy enough without being crazy .
Bodde her 9 netter i mai 2024
Svar fra Lisa - Truntum Kuta Bali den 28. mai 2024
Dear Glen, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our beachfront location and the lively yet balanced atmosphere of our hotel.Being situated right on the beach offers our guests the perfect blend of relaxation and activity, with the opportunity to enjoy the beautiful seaside while still being close enough to the vibrant energy of the surrounding area.We're thrilled that you found the ambiance to be just right – busy enough to feel lively, yet not overwhelming. Providing a comfortable and enjoyable environment for our guests is always our goal.Thank you again for your feedback, and we hope to welcome you back for another memorable stay by the beach. Kind regards, Management

10/10 – Utmerket

Robert

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great spot on the beach in Kuta
Bodde her 5 netter i mai 2024
Svar fra Lisa - Truntum Kuta Bali den 28. mai 2024
Dear Robert, Thank you for leaving us a glowing review along with a great rating on Expedia. We were very happy to read that you enjoyed our prime location in Kuta. We hope this great experience will always lead you back to us on your future trip to Kuta. See you soon! Kind regards, Management

10/10 – Utmerket

John

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
the staff were amazing,all the facilities were very good ,and location exellent
Bodde her 11 netter i mai 2024
Svar fra Lisa - Truntum Kuta Bali den 28. mai 2024
Dear John, Thank you so much for your kind words We're thrilled to hear that you had such a positive experience during your stay with us.It's wonderful to know that you found our staff to be amazing and that you enjoyed all of our facilities. Providing exceptional service and amenities to our guests is always our top priority.We're also glad to hear that you found our location excellent. We strive to offer our guests convenient and accessible accommodations to enhance their overall experience.Thank you for taking the time to share your feedback with us. We look forward to welcoming you back for another excellent stay in the future. Kind regards,

10/10 – Utmerket

Edwine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Het hotel is prima gelegen. Hotel ligt aan het strand, genoeg eet-en drinkgelegenheden in de buurt. Het hotel ligt op loopafstand van 2 winkelcentra Discovery en the Beachwalk. Personeel is zeer behulpzaam en vriendelijk. Er is een restaurant aanwezig. Er is een gevarieerde keuze van maaltijden. De maaltijden zijn uitstekend van kwaliteit.
Bodde her 14 netter i mai 2024
Svar fra Lisa - Truntum Kuta Bali den 23. mai 2024
Dear Edwine, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel well-located and convenient for exploring the area. Being situated on the beach and within walking distance of popular shopping centers like Discovery and Beachwalk is indeed a great advantage for our guests.We're delighted that you found our staff to be very helpful and friendly. Providing exceptional service is our top priority, and we're glad that our team made a positive impression on your stay.It's fantastic to hear that you enjoyed dining at our restaurant and that you found the meals to be of excellent quality with a varied choice available. We strive to offer a diverse menu with delicious options to cater to all tastes, and we're glad that you appreciated it.Thank you again for your wonderful review, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Safe travels until we see you again!Kind regards, Management Truntum Kuta Bali

10/10 – Utmerket

Gigi

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were amazing
Bodde her 7 netter i mars 2024
Svar fra Lisa - Truntum Kuta Bali den 23. mai 2024
Dear Gigi, Thank you for the great rating along with flawless review for Truntum Kuta Bali. We are looking forward to welcoming you back for a more enjoyable stay with us. See you soon! Regards, Management Truntum Kuta Bali

6/10 – Grei

Julie

Reiste med partner
Likte: Personale og service
Location was great and staff were lovely, however information on facilities was lacking. In room and within hotel information was not well shared. Pillows water mouldy.
Bodde her 5 netter i mai 2024
Svar fra Lisa - Truntum Kuta Bali den 23. mai 2024
Dear Julie, Thank you for sharing your experience with us, and we're pleased to hear that you found our location great and our staff lovely. We're sorry to hear that you found the information on our facilities lacking and that the in-room and within hotel information could have been better communicated.Your feedback regarding the pillows and water quality is concerning, and we apologize for any inconvenience this may have caused during your stay. Rest assured, we are taking immediate steps to address these issues and ensure that our guests have a comfortable and enjoyable experience.We appreciate your valuable feedback, as it helps us to identify areas for improvement. We will work diligently to enhance our communication methods and ensure that all guests have access to comprehensive information about our facilities.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. Kind regards, Management Truntum Kuta Bali

10/10 – Utmerket

Peta

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 6 netter i mai 2024
Svar fra Lisa - Truntum Kuta Bali den 23. mai 2024
Dear Peta, Thank you for the great rating along with flawless review for Truntum Kuta Bali. We are looking forward to welcoming you back for a more enjoyable stay with us. See you soon! Regards, Management Truntum Kuta Bali

10/10 – Utmerket

Vicki

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Drains in bathroom was very smelly Breakfast was good Money exchanger had good rates and very friendly Staff were so friendly thank you ❤️
Bodde her 3 netter i mai 2024
Svar fra Lisa - Truntum Kuta Bali den 23. mai 2024
Dear Vicki, Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our breakfast offerings and found our money exchange service to be convenient with good rates and friendly staff.However, we apologize for any inconvenience caused by the smelly drains in your bathroom. Please know that we take issues like this seriously, and we will work diligently to address and resolve it promptly to ensure a comfortable stay for our guests.We're delighted to hear that you found our staff to be friendly. Providing excellent service with a warm and welcoming attitude is our top priority, and we're glad that our team made a positive impression on your stay.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards, Management Truntum Kuta Bali

10/10 – Utmerket

Danielle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved everything about this hotel
Bodde her 13 netter i april 2024
Svar fra Lisa - Truntum Kuta Bali den 23. mai 2024
Dear Danielle, Thank you for the great rating for Truntum Kuta Bali. We are looking forward to welcoming you back for a more enjoyable stay with us. See you soon! Regards, Management Truntum Kuta Bali

8/10 – Bra

Felicity

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location
Bodde her 5 netter i april 2024
Svar fra Lisa - Truntum Kuta Bali den 2. mai 2024
Dear Felicity, Thank you for your feedback on Truntum Kuta Bali We're glad you appreciated our location. If there's anything else we can do to enhance your experience during your next visit, please feel free to let us know. We look forward to welcoming you back. Kind regards,

8/10 – Bra

Kareena

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, friendly staff, breakfast was good aswell. Room was as described, very clean, but not alot of natural lighting. The pools were warm and shut very early.
Svar fra Lisa - Truntum Kuta Bali den 2. mai 2024
Dear Kareena, Thank you for sharing your experience with us. We're delighted that you enjoyed our great location and found our staff friendly. It's wonderful to hear that you also liked our breakfast offerings and found your room to be clean and as described.We appreciate your feedback regarding the natural lighting in the room. We'll certainly take this into consideration for future improvements to enhance the guest experience.Regarding the pool hours, we apologize for any inconvenience caused by the early closure. We'll review our operating hours to ensure they align better with our guests' preferences.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Kind regards,

4/10 – Dårlig

Sylvia

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The staff are amazing but the property is in very poor condition and some things are broken and dirty. If it wasn’t for the beautiful staff I would have sadly rated it lower.
Bodde her 2 netter i april 2024
Svar fra Lisa - Truntum Kuta Bali den 2. mai 2024
Dear Sylvia, Thank you for taking the time to share your feedback with us. We're thrilled to hear that our staff made such a positive impression on you with their amazing service. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to the team.We apologize for any inconvenience caused by the condition of the property. Rest assured, we take your feedback seriously, and we're actively working on addressing the issues you've raised to improve the overall guest experience.We truly value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Thank you again for your feedback and for choosing to stay with us.Kind regards,

10/10 – Utmerket

Jared og Auckland

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Lisa - Truntum Kuta Bali den 23. mai 2024
Dear Jared, Thank you for the great rating for Truntum Kuta Bali. We are looking forward to welcoming you back for a more enjoyable stay with us. See you soon! Regards, Management Truntum Kuta Bali

10/10 – Utmerket

Hector

Bodde her 7 netter i april 2024
Svar fra Lisa - Truntum Kuta Bali den 9. mai 2024
Dear Hector, Thank you for leaving us a great review and a good rating on Expedia. We do hope to have an opportunity to welcome you back to Truntum Kuta Bali on your future vacation. Kind regards,

10/10 – Utmerket

marcela

Bodde her 9 netter i april 2024
Svar fra Lisa - Truntum Kuta Bali den 9. mai 2024
Dear Marcela, Thank you for leaving us a great review and a good rating on Expedia. We do hope to have an opportunity to welcome you back to Truntum Kuta Bali on your future vacation. Kind regards,

8/10 – Bra

Jennifer Louise

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Huge hotel with 3 pools. Had trouble with our air conditioner and safe first day but was quickly resolved. Breakfast great, staff lovely and pools were good. Could always find a sun lounge even in peak period. I would stay again.
Bodde her 8 netter i april 2024
Svar fra Lisa - Truntum Kuta Bali den 23. apr. 2024
Dear Jennifer Louise, Thank you for taking the time to share your feedback about your recent stay at Truntum Kuta Bali. We're delighted to hear that overall, you enjoyed your experience with us and found our breakfast great, staff lovely, and our pools enjoyable.We apologize for the inconvenience you experienced with your air conditioner and safe on the first day of your stay. Our team works diligently to address any issues promptly, and we're glad to hear that they were quickly resolved to your satisfaction.It's wonderful to know that you were able to relax and enjoy our spacious hotel and amenities, including our three pools, even during peak periods. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're pleased to hear that you would choose to stay with us again.We appreciate your valuable feedback and look forward to welcoming you back for another fantastic stay at Truntum Kuta Bali. See you soon!

8/10 – Bra

John

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff, central location
Bodde her 4 netter i april 2024
Svar fra Lisa - Truntum Kuta Bali den 16. apr. 2024
Dear John, Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our staff to be friendly and that you appreciated our central location. Providing exceptional service and ensuring our guests feel welcome is always our top priority. We're grateful for your feedback and hope to have the pleasure of welcoming you back to Truntum Kuta Bali in the future. Kind regards, Management

10/10 – Utmerket

Julia og Pakenham

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved this hotel, first time staying here and we will be back. Perfect location for us where you just walk out of the hotel and you have markets and all the amazing restaurants also perfect location as it’s right on the beach! Thankyou for our stay we will be back!
Bodde her 3 netter i april 2024
Svar fra Lisa - Truntum Kuta Bali den 17. apr. 2024
Dear Julia, Thank you so much for your glowing review. We're delighted to hear that you loved your first stay with us and that our location was perfect for your needs. It's wonderful to know that you enjoyed the nearby markets, restaurants, and beach access. We're thrilled to hear that you plan to return and we can't wait to welcome you back for another fantastic stay! Thank you for choosing our hotelKind regards,

10/10 – Utmerket

Eileen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love the location, so close to beach
Bodde her 15 netter i mars 2024
Svar fra Lisa - Truntum Kuta Bali den 12. apr. 2024
Dear Eileen, Thank you very much for your kind words! We're delighted to hear that you enjoyed our property's proximity to the beach. We couldn't agree more—it's truly a special location, and we're thrilled that you were able to take full advantage of it during your stay.We're committed to providing our guests with an unforgettable experience, and it's feedback like yours that motivates us to continue delivering exceptional service.We hope to have the pleasure of welcoming you back soon for another beachside getaway!Warm regards,

10/10 – Utmerket

Teresa

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved everything about my stay and property but was disappointed with Friday night fire dinner expensive for what we got
Bodde her 6 netter i april 2024
Svar fra Lisa - Truntum Kuta Bali den 12. apr. 2024
Dear Teresa, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you loved everything about your stay and our property it means a lot to us to know that we met your expectations in many aspects.We also appreciate your honest feedback regarding the Friday night fire dinner. We're sorry to hear that it didn't meet your expectations in terms of value. Rest assured, we take all feedback seriously, and we'll review our pricing and offerings to ensure that we're providing the best possible experience for our guests.We hope that despite this, you'll consider visiting us again in the future. It would be our pleasure to have the opportunity to exceed your expectations on all fronts.Thank you again for choosing to stay with us and for sharing your thoughts. We look forward to welcoming you back soon.Warm regards,

8/10 – Bra

Kaye

Likte: Personale og service
Bodde her 8 netter i mars 2024
Svar fra Lisa - Truntum Kuta Bali den 12. apr. 2024
Dear Kaye, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

8/10 – Bra

Loredana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Lisa - Truntum Kuta Bali den 9. apr. 2024
Dear Loredana, Thank you very much for giving us a rating on Expedia.We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 – Utmerket

Gigi

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff anazing
Bodde her 6 netter i mars 2024
Svar fra Lisa - Truntum Kuta Bali den 5. apr. 2024
Dear Gigi, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn about your entire stay with Truntum Kuta exceeded your expectation and leave a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 – Bra

Esa Nur Effendi Bin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location
Bodde her 4 netter i mars 2024
Svar fra Lisa - Truntum Kuta Bali den 9. apr. 2024
Dear Esa, Thank you very much for giving us a rating on Expedia.We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 – Utmerket

deborah

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were super helpful and friendly it made our stay remarkable
Bodde her 11 netter i mars 2024
Svar fra Lisa - Truntum Kuta Bali den 9. apr. 2024
Dear Deborah, Thank you very much for giving us a rating on Expedia.We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 – Utmerket

DARCELL ROSE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 9 netter i mars 2024
Svar fra Lisa - Truntum Kuta Bali den 9. apr. 2024
Dear Darcell Rose, Thank you very much for giving us a rating on Expedia.We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 – Utmerket

Myline

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our 3rd time staying here and this time we bought my mother in law and sister in law. They enjoyed it that much they have rebooked for Dec 2024. Great work guys!
Bodde her 7 netter i mars 2024
Svar fra Lisa - Truntum Kuta Bali den 9. apr. 2024
Dear Myline, We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 – Utmerket

Ruth

Reiste med familie og små barn, Reiste med familie
Likte: Renhold og fasiliteter
Lovely position. Caring staff Great facilities Have stayed here many times and will return again
Bodde her 11 netter i mars 2024
Svar fra Lisa - Truntum Kuta Bali den 29. mars 2024
Dear Ruth, Thank you so much for your kind words! We are delighted to hear that you have enjoyed your stay with us and that our staff and facilities have met your expectations. We appreciate your loyalty and look forward to welcoming you back again in the future.Kind regards,

8/10 – Bra

Deniz Seda Ercan

Bodde her 4 netter i mars 2024
Svar fra Lisa - Truntum Kuta Bali den 29. mars 2024
Dear Deniz Seda, Thank you so much for your kind words! We are delighted to hear that you have enjoyed your stay with us and that our staff and facilities have met your expectations. We appreciate your loyalty and look forward to welcoming you back again in the future. Kind regards,

10/10 – Utmerket

Genevieve

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
No
Bodde her 6 netter i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 6. mars 2024
Dear Genevieve, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 – Bra

Laura og Gnangara

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location great, on the beach, heaps of eateries, massage, breakfast was good. Staff very friendly and helpful. The only thing that was a little annoying was if you forgot to put a tab to your room you had to pay when at the pool. Otherwise would stay again.
Bodde her 5 netter i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 6. mars 2024
Dear Laura, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our beachfront location, the variety of eateries, and the relaxing massages. We appreciate your kind words about our friendly and helpful staff.We apologize for any inconvenience regarding the payment system at the pool. We will certainly look into this issue to improve the overall guest experience.We look forward to welcoming you back for another stay in the future. Thank you for choosing to stay with us!Kind regards,

8/10 – Bra

julie

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel, right on the beach. All large pools with plenty of room to sit. If I had a negative it would be the location right up the beach end of Kuta you always seem to have a lot of traffic to get through to go to Legion to Seminyak.
Bodde her 4 netter i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 6. mars 2024
Dear Julie, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our lovely hotel and our large pools right on the beach.We appreciate your feedback concerning the location and the traffic in the area. We understand that the heavy traffic going to areas like Legian and Seminyak can be inconvenient at times. Rest assured, we are always looking for ways to improve our guest experience. We hope to have the opportunity to welcome you back to Truntum Kuta Bali in the future and provide you with an even better stay.Thank you again for choosing our hotel.Kind regards,

10/10 – Utmerket

Valerie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is wonderful. It's close to the beach, shopping, restaurants and massages. There are spa treatments in the hotel, but if you want a lower price, go to the places on the street. The rooms are a nice size and the hotel offers a really nice buffet breakfast. Staff are very nice and helpful.
Bodde her 8 netter i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 6. mars 2024
Dear Valerie, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 – Bra

Sari

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hyvä hotelli, loistavalla sijainnilla
Henkilökunta oli ihan loistavaa ja palvelu hyvää. Ruoka maistui ja paikat olivat siistejä. Ainoa miinus tulee kylpyhuoneesta, kun ei ollut kuin yksi naru vaatteiden kuivatusta varten
Bodde her 12 netter i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 6. mars 2024
Dear Sari, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 – Bra

Gregory

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were very happy with our stay.
Bodde her 5 netter i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 27. feb. 2024
Dear Gregory, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

6/10 – Grei

Jonathon

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
This is an old run down property. With the ceilings and roofs around the property, especially near the pool, looking like it could collapse at any moment. The price is cheap compared to other hotels. For 1x week stay, it is cheaper than the hard rock hotel 50 metres away , by $400 AUD. I wish I had paid the extra $400 I suppose you get what you pay for.
Bodde her 8 netter i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 27. feb. 2024
Dear Jonathon, Thank you for your feedback. We are sorry to hear that you were not satisfied with your experience at our property. We appreciate your honesty and will take your suggestions into consideration for future improvements. We strive to provide a comfortable and safe environment for all of our guests and we apologize if we fell short of meeting your expectations. We understand that some aspects of our property may be outdated, but we are constantly working to make necessary upgrades and renovations. We hope you will give us another chance in the future to show you the improvements we have made. Thank you for choosing to stay with us and look forward to welcoming you back. Kind regards,

10/10 – Utmerket

Allan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We used the discount for food and spa services. It was excellent. We would definitely visit again
Bodde her 5 netter i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 27. feb. 2024
Dear Allan, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 – Utmerket

joel

Bodde her 4 netter i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 29. mars 2024
Dear Joel, Dear Ruth, Thank you so much for your great rating of Truntum Kuta Bali. We are delighted to hear that you have enjoyed your stay with us and that our staff and facilities have met your expectations. We appreciate your loyalty and look forward to welcoming you back again in the future.Kind regards,

8/10 – Bra

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good but could do better.
We love this hotel and it’s our go to when in Bali. Just one negative and that’s the lack of no smoking areas around the pool. It’s hard enough to get a subbed at the best of times because people leave their towels out and go off for ages, but when you do get one the next thing you know a family of heavy smokers sit next to you and you have to leave because of the stench and the dangers of passive smoking.
Bodde her 7 netter i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 27. feb. 2024
Dear Paul, Thank you for your feedback and for choosing our hotel as your go-to destination in Bali. We are glad to hear that overall you enjoyed your stay with us.We take your concerns regarding the lack of no smoking areas around the pool seriously and will address this issue with our management team. We apologize for any inconvenience this may have caused you and appreciate your feedback as it helps us to improve our services for all guests.We are committed to providing a comfortable and enjoyable experience for all of our guests and will work towards finding a solution to ensure that everyone can enjoy the pool area without the disturbance of cigarette smoke.Thank you again for taking the time to share your feedback with us. We look forward to welcoming you back to our hotel in the future.Kind regards,

6/10 – Grei

Katarina

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Towels and hand towels ,need replacing immediately very bad ,towels are only half the size of normal towel
Bodde her 4 netter i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 27. feb. 2024
Dear Katarina, We apologize for the inconvenience you experienced with our towels and hand towels. We strive to provide high-quality amenities for our guests, and it is disappointing to hear that we fell short in this instance.Please rest assured that we have taken your feedback seriously and we will be addressing the issue immediately. We will be replacing the towels with ones that are of proper size and meet our standards for guest comfort.Thank you for bringing this to our attention, and we hope you will give us another opportunity to provide you with a better experience in the future. We are looking forward to welcoming you back. Kind regards,

4/10 – Dårlig

Dennis

Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
not the room
Bodde her 4 netter i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 27. feb. 2024
Dear Dennis, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 – Utmerket

Steven James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was our second stay with Truntum and loved the easy going clean rooms friendly staff and it’s close to everything
Bodde her 12 netter i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 27. feb. 2024
Dear Steven James, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 – Utmerket

Thomas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 12 netter i januar 2024
Svar fra Lisa - Truntum Kuta Bali den 14. feb. 2024
Dear Thomas, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 – Utmerket

Aleksandar

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, good service!
Bodde her 7 netter i januar 2024
Svar fra Lisa - Truntum Kuta Bali den 8. feb. 2024
Dear Aleksandar, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 – Utmerket

Peter

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent
Bodde her 1 natt i februar 2024
Svar fra Lisa - Truntum Kuta Bali den 8. feb. 2024
Dear Peter, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 – Utmerket

Gail

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic location great staff
Bodde her 6 netter i januar 2024
Svar fra Lisa - Truntum Kuta Bali den 8. feb. 2024
Dear Gail, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

4/10 – Dårlig

Michelle

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The property was to big for a disabled person No directions I checked out the second day I got there into another hotel
Bodde her 15 netter i januar 2024
Svar fra Lisa - Truntum Kuta Bali den 8. feb. 2024
Dear Michelle, Thank you for taking the time to share your feedback. We deeply apologize for any inconvenience and disappointment you experienced during your recent stay with us.We regret to hear that we were unable to meet your specific accessibility needs. Our utmost priority is to ensure that every guest has a comfortable and enjoyable stay, and we apologize if this was not the case for you. We understand the importance of providing accurate information regarding our property's accessibility features, and we apologize for any confusion or lack of clear directions provided.We value your feedback and your experience will be discussed with our team to address any deficiencies and prevent similar situations from reoccurring. We genuinely appreciate your understanding and patience in this matter.Once again, we apologize for any inconvenience and thank you for bringing these concerns to our attention.We do hope to have the opportunity to welcome you back in the future. Kind regards, Management