"This time was a HUGE let-down - and we really regret spending 5 nights here.
The location itself - it sits on a large hill/peninsula. This means that no matter where you are going - you will most likely have to use one of the cars they have to shuffle you around. And they have 226 rooms - so you can imagine that there are a large amount of people to move, especially during the busy hours.
The issue here is that they dont have enough cars to shuffle people around - so every time we wanted to go somewhere, you first have to walk to one of the pick up locations . Then you had to wait - in average about 5-10 minutes before being picked up. On average - going to breakfast - to the beach, to the gym, lunch, and dinner, we had to do this 6-8 times a day waiting on average 45-60 minutes per day for a pick up! That is just not what I imagined myself doing during my holiday.
Increase the number of cars!
The staff : Something is not right and they do not seem to be content with their job. There are plenty of staff - but for some reason they are required to take photos of everything they are doing - so they spend more time making sure they have documented their job than to pay attention to customers.
The food is utterly tasteless at all the restaurants -we tried them all.
The breakfast is great!
Gym closes at 19pm - for no reason we can understand.
Pools are great.
The beach is wonderful.
We love Santhiya brand, but we are not coming back, every, again to thiso one.
"