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Anmeldelser av Mercure Koh Chang Hideaway

4 out of 5
Mercure Koh Chang Hideaway
111/1 Moo 1 Tambol Koh Chang, Amphur Koh Chang, Ko Chang, Trat

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 176 av totalt 447 anmeldelser." "
Rangering på 8 − Bra. 175 av totalt 447 anmeldelser." "
Rangering på 6 − Grei. 64 av totalt 447 anmeldelser." "
Rangering på 4 − Dårlig. 20 av totalt 447 anmeldelser." "
Rangering på 2 − Forferdelig. 12 av totalt 447 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Christer

Bodde her 1 natt i mars 2023
Svar fra Chaiwat den 3. apr. 2023
Dear Mr.Christer,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

6/10 – Grei

Kjell Arne

Reiste med en gruppe
Likte: Personale og service
Vi hadde rom uten balkong og med et lite vindu du ikke kunne se igjennom. Rommet var derfor ikke så bra. Stille og rolig plass, for stille etter min smak.
Bodde her 2 netter i februar 2020

10/10 – Utmerket

Claes

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 6 netter i februar 2020

2/10 – Forferdelig

Verifisert reisende

Reiste med partner
Likte ikke: Renhold og personale og service
We was have to pay for water, in the rooms was something broken, we didn't have internet and we was telling about that 10times, also was not nice when we was saying that something was not good, personal people was not happy and was saying that is it ours problem.
Bodde her 9 netter i november 2019

4/10 – Dårlig

Erlend Bjarte

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell men ikke mer
Kjempefint hotel, både rom og omgivelser. Vi bodde i villa med eget basseng noe barna elsket😊 Men alt for dyrt i forhold til andre hotell og restauranter, helt tullete og derfor var også restauranten og baren lite besøkt av gjestene også så det ut til. 180 bath for en øl / 250/450 for en vanlig thai rett (180 for en pad thai) . I resepsjonen fikk vi pris på frokost til 490 bath pr person, fin frokost altså men hvor mye greier du å spise til frokost da, dårlig at det stod 390 bath i selve frokostsalen om du ikke gikk på til idet ved innsjekk!!!!Det finnes restauranter i umiddelbar nærhet som er like bra til 1/3 av prisen. Men muligens ønsker en del som booker dyre hotell å spise/drikke dyrt også. Det stod at det var plass til 4 voksne på rommet, men vi måtte betale for ekstra seng og håndduker til barna når vi sjekket inn. Måtte også betale for å få skrevet ut en billett på et A4 ark i resepsjonen, noe jeg fant litt latterlig. Har reist mye og bodd mye på hotell så dette oppholdet skuffet meg, flaks vi bare bodde 3 netter. Så hotellet er fint men resten kunne for vår del vært bedre.
Bodde her 3 netter i februar 2019

10/10 – Utmerket

Kjell Arne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mercure Koh Chang
Flott hotell. Fin strand, men veldig dyrt å spise og drikke på hotellet. Går du 200 m opp i gaten så koster 1 øl kun 1/3-del.
Bodde her 5 netter i desember 2018

8/10 – Bra

Marie

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Middels hotell i høy prisklasse
Hyggelige folk som jobber der, men hotellet har "forfalt". Rommet var fult av mugg / sopp, det var også persiennene og gardinene. Det luktet forferdelig, spesielt på badet. De ansatte løste det med en dufteolje, men denne ble ikke fylt på med mindre vi maste om det, og det var bare den første dagen oljen faktisk tok mugglukten. Sengene er veldig harde, vonde å ligge på. Sengetøyet ble ikke skiftet selv om det var tydelige flekker på det (sminke og sølt mat). De bare snudde puten... Fellesområdet var pent, ryddig og lite folk. Frokostbufféten hadde stort utvalg! Bassengene var fine, glad vi hadde rom med pool access, det var det beste og kaldeste bassenget. Litt skuffende med langgrunn strand rett nedenfor, men det er det ikke noe å gjøre med. Et helt ok opphold, men tipper det finnes mye bedre hotell med bedre senger og mindre mugg, til mindre eller den samme prisen.
Bodde her 6 netter i mai 2018

8/10 – Bra

Eirin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotel rett på stranden
Hotellet ligger idyllisk til nærmest på lisca beach, flott utsikt fra rommet med Ocean view. Lyse, rene og fine rom med en fantastisk løsning så man kan våkne opp å se utover vannet hver morgen. Området rundt er heller litt kjedelig, men en tuk tuk til lonley beach tar kun 5min. Hadde ikke bodd her en hel uke om jeg ikke var med små barn som kun ønsker basseng og strandliv. Det er også relativt dyrt å spise, frokost buffeten kostet nesten det samme som middagsbuffet!

10/10 – Utmerket

Emma og E

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig fint hotell. Renslig og fine rom, kjempe hyggelig personale. God mat og service. Egen strand og deilig basseng.
Svar fra mckc den 20. mars 2016
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

8/10 – Bra

lene og oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
it was nice. and great staff.
Svar fra mckc den 21. mai 2016
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

8/10 – Bra

Verifisert reisende

Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Renhold og romkomfort
Rolig hotel for avslapning:-)
Vi hadde et fint opphold på mercure da vi var der i en uke. Men du bør være forberedt på mygg..vi spraya rommet med permetrin hver kveld, for å holde mygga i sjakk.. Sengene er harde. Maten på hotellet er latterlig dyrt, så vi brukte å spise alt utenfor hotellet. Anbefaler happy turtle 100m unna oppe ved hovedveien;-) også et vaskeri rett utenfor hotellet der det nesten er gratis å få vasket klær;-) stranda utenfor hotellet er langgrunn, mye stein og grumsete. Vi brukte bassenget. Det var fint! Veldig hyggelig staff, selv om engelsken ikke er helt på topp;-)
Svar fra mckc den 21. mai 2016
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

8/10 – Bra

Stein Robert og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fin privat strand
Vi var her sammen med 2 andre vennepar. Vi koste oss veldig med den fine private stranden. Litt stive priser på mat og drikke, som kanskje man bør forvente. Maten var helt OK. Rommene er fine og romslige. Hotellet ligger i et stille område, men det er lite problematisk å komme seg rundt. Ligger rett i nærheten av Lonley Beach , hvor du vil finne mye liv og røre om man ønsker det.
Svar fra mckc den 19. mars 2016
Dear Sir, We would like to thank you for the feedback of your stay. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint og rolig hotell
Hotell med kul arkitektur og en fin rolig beliggenhet. Anbefales på det varmeste. Perfekt for avslapning.
Svar fra mckc den 13. feb. 2016
.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel
Great hotel, great service, nice and clean. The hotel spa is really nice! The beach is a bit boring, the beaches in the surrounding bays are better. But the pool and the pool facilities are really good. Quiet neighbourhood, but there are good and cheap transport options to get to more lively areas nearby.
Svar fra mckc den 26. mars 2016
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svar fra mckc den 26. mars 2016
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

8/10 – Bra

Daniel og Drøbak

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfekt hotell for en rolig ferie
Vi er en familie på seks personer som bodde her i en uke. Hotellet ligger i et rolig område, er bra vedlikeholdt og har hyggelig personale. Vi spiste ikke på hotellet i det hele tatt da prisene er ca det dobbelte av hva du kan spise for innen kort gangavstand i nærområdet. Det er flere hyggelige smårestauranter med god mat 100-200 m fra hotellet. Vi leide også scootere og kjørte rundt på øya noe som er veldig greit. Stranden er helt grei, men det er svært langgrundt og dårlig badevann.
Svar fra mckc den 26. mars 2016
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

10/10 – Utmerket

Hansen og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nydelig hotell
Utrolig fint hotell! Ligger fint til med egen strand. En taxi til nærmeste landsby, Lonely Beach koster rundt 50bath pr pers. Ligger langt unna White sand beach. Vi fikk oppgradert rom og var veldig fornøyd! Litt dyrt på hotellrestauranten, men er et par ok restauranter 50-100 meter unna.
Svar fra mckc den 26. mars 2016
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint opphold. Flott hotellanlegg. Litt "avsides". Nydelig pyntet til julaften og en fantastisk meny.
Svar fra mckc den 26. mars 2016
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

6/10 – Grei

Sigrun og Oslo

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Vakkert hotell men mangler det lille ekstra
Vi valgte mercure pga fasiliteter og lokalitet. Vi trengte et stille sted uten mas og turister. Og det fikk vi. Byttet rom etter første natten pga rå luft i de bakre rommene. Rommet med sjøutsikt var meget bedre. Dårlig engelskkunnskaper hos personalet skaper mye unødvendige missforstårlser.medium til dårlig mat og liten meny. Frokosten er helt ok men dyr. 700 baht pr pers. Det er også litt for få solsenger, samt at solstolene på " stranden" var av et skrøpelig kaliber. Fantastisk spa med utrolig bra massasje . Et must om man er på Mercure.
Svar fra mckc den 13. feb. 2016
.

10/10 – Utmerket

In gunn og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kjempefint
Heilt topp hotell men det regnet i 4 dager så vi dro videre. Hadde blitt kenger hvis det var sol
Svar fra mckc den 26. mars 2016
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svar fra mckc den 26. mars 2016
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

8/10 – Bra

Ragna

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Svar fra mckc den 26. mars 2016
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

8/10 – Bra

Knut Jacob og Karmøy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mercure Hideaway
Bra hotell, med flott beliggenhet, den private stranda var ikke så bra som forventet. Men lei en scooter å kjør til White Sand Beach. God service men mange gekkoer å dyre priser i hotellets restaurant og bar.
Svar fra mckc den 26. mars 2016
Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

6/10 – Grei

Toni

Reiste med familie
Likte: Romkomfort
Likte ikke: Renhold og personale og service
Bodde her 7 netter i desember 2023
Svar fra Chaiwat den 13. jan. 2024
Dear Mr.Toni,We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway.However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard.We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday.Best regards,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

8/10 – Bra

Gerald

Likte: Renhold
Still OK but come into the years, Not full 4*
It is obvious that the Hotel came into the years. A pitty because it has potential to shine again. Needed restauration or changes are not done in time or at all, staff is enough running arround but a bit headless, training for service needed. Is Not enough to have a Lot of Trainees there If Nobody Show them how to serve and clean correct and keep overview of their Job. I stayed in the Villa with private Pool. Since 10 years, aß i stayed first time, no changes, still the same old death tree in the pot 😂. I didnt had breakfast, Lunch or Dinner booked aß i enjoy more all the good Restaurants arround. Renting of motobike very conveniant at the entry of parking place and Hotel, with reasonable prices. Since i have been over new year, the Dinner Buffet was already included in the price of the stay. The beach was nice but after 25 Meter in the water full of rocks, sunbeds are old and used.
Bodde her 7 netter i desember 2023
Svar fra Chaiwat den 13. jan. 2024
Dear Mr.Gerald,We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway.However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard.We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday.Best regards,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

8/10 – Bra

Stephen

Reiste med en gruppe
Likte: Renhold og personale og service
Good location, excellent if wanting to have a quiet break. Villa pool room nice and well maintained, could do with larger TV and better light controls. Clearly this property is still recovering from the COVID shut downs, does need better care of hedges, etc. which make the public areas behind the lobby look unkept. Limited dining choices at resort and outside, this is a property best visited if you have transport or rent a motorcycle.
Bodde her 3 netter i august 2023
Svar fra Chaiwat den 4. sep. 2023
Dear Mr.Stephen,We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway.However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard.We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday.Best regards,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

10/10 – Utmerket

Kanthan

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Luxury Stay on A Beautiful Beach
The Villa came with a private pool and jacuzzi. Big and spacious room, clean and cozy. Staff were very friendly, the cafe by the beach was great and since it was low season, the beach was peaceful, quiet and clean.
Bodde her 4 netter i juli 2023
Svar fra Chaiwat den 10. aug. 2023
Dear Khun Kanthan,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

8/10 – Bra

Catherine

Reiste med familie
Likte: Personale og service og fasiliteter
Pros- Travelling with young children I loved that I could sit in the shade near the beach cafe whilst they could play in the sand also in the shade. This was my absolute favourite thing. The pool near the beach was decent and a good temperature. The beach was protected and private and was good for digging and paddling. Breakfast buffet was very good and there was a good amount of seating and choices of food. Our room was a good size and light and airy. The hotel were very helpful when I had a problem with my car. Cons- the shower temperature was temperamental and often cold, our water went off once totally and the toilet broke on another occasion. This was sorted quickly by the resort. The pool with pool access rooms was very cloudy and green, it seemed to have improved by the end of the week but we didn’t use this. Overall I would definitely stay again, the staff at the resort were lovely and helpful, the beach and pool and setting were idyllic. My children loved it and didn’t want to leave!
Bodde her 4 netter i april 2023
Svar fra Chaiwat den 10. apr. 2023
Dear Mrs.Catherine,We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway.However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard.We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday.Best regards,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

6/10 – Grei

TAKESHI

Bodde her 1 natt i februar 2023
Svar fra Chaiwat den 28. feb. 2023
Dear Mr.Takeshi,We do apologize for an unpleasant experience when you stay at Mercure Koh Chang Hideaway.We ensure you that we have taken our corrective actions to address and solve this shortcoming to improve our product and service.Hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

8/10 – Bra

Gennaro

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Bodde her 4 netter i februar 2023
Svar fra Chaiwat den 18. feb. 2023
Dear Mr.Gennaro,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

8/10 – Bra

Martine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Séjour au calme et luxueux a Koh Chang
Magnifique chambre, propre et très bien aménagée au 1er et dernier étage, face a la plage et a la mer ! Vue latérale sur piscine ! Belle salle de bains et superbe terrasse ! Excellente restauration ! Personnel a l écoute et serviable ! Bel établissement ! Belle salle de sport ! Location scooter sur place et agence pour billets bateau sur place !
Bodde her 11 netter i januar 2023
Svar fra Chaiwat den 6. feb. 2023
Dear Mr.Martine,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i januar 2023
Svar fra Chaiwat den 18. feb. 2023
Dear our Valued guest,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

6/10 – Grei

Mickey

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beds and ac works well, the towels are frayed , the showers need a good cleaning, we had a 4 poster bed but the tv was in middle of a poster , the chairs at the pool and in the room are very uncomfortable, the grounds are not very well maintained, breakfast buffet is good but get there early they don’t replace anything,
Bodde her 10 netter i januar 2023
Svar fra Chaiwat den 6. feb. 2023
Dear Mr.Mickey,We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway.However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard.We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday.Best regards,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

6/10 – Grei

Fredrik

Bodde her 7 netter i januar 2023
Svar fra Chaiwat den 16. jan. 2023
Dear Mr.Fredrik,We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway.However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard.We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday.Best regards,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

8/10 – Bra

Madeleine

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Fint hotell! Ligger på en privat strand, så himla mysig solnedgång där. Hoteller är fint men har tappat lite.. behöver rustas upp. Finns många bra restauranger precis utanför hotellet då det var dyrt på hotellet.
Bodde her 3 netter i desember 2022
Svar fra Chaiwat den 14. des. 2022
Dear Ms.Madeleine,Thank you for your feedback of stay in our Mercure Koh Chang Hideaway.I would share your feedback to all our hotel team to encourage them to keep up the level of standard and service.Hope that we would have an opportunity to be of your service for next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

8/10 – Bra

Alexander

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
....
Bodde her 13 netter i november 2022
Svar fra Chaiwat den 11. des. 2022
Dear Mr.Alexander,We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays.Sincerely yours,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

6/10 – Grei

Yann

Likte: Renhold og personale og service
Un hôtel bien situé, la plage est belle. Le restaurant n’est vraiment pas à la hauteur. Un peu d’entretien supplémentaire serait bienvenu. Le personnel est agréable, et le bar d d’la plage sympa mais ce n’est pas à la hauteur des autres hôtels dans la même gamme de prix que le lieu peut offrir
Bodde her 4 netter i november 2022
Svar fra Chaiwat den 11. des. 2022
Dear Mr.Yann,We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway.However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard.We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday.Best regards,Chaiwat OnlahoongGeneral ManagerMercure Koh Chang Hideaway

8/10 – Bra

olivier

Reiste med familie og små barn
Likte: Renhold og personale og service
Bungalow spacieux et calme, la plage privée est belle,dommage qu'il y a des cailloux. Petit déjeuner excellent, sauf le dernier jour car pas assez de clients donc à la carte mais bien fait quand même. Eau chaude à la douche soit brûlante soit froide, signalé mais non réparé. Reprise après covid prometteuse je pense.
Bodde her 3 netter i august 2022

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Worth a visit
I was upgraded to a lovely pool villa. a great option for a family with one or two little ones. they can splash away in the small pool plus there's a jacuzzi to chill out in. The buffet breakfast had options for every palette. The property is definitely feeling the effects of a heavy rainy season, but that will not detract from your stay.
Bodde her 3 netter i oktober 2021

6/10 – Grei

Jason

Reiste med familie
Likte ikke: Personale og service
Bodde her 5 netter i desember 2020

8/10 – Bra

Ruengsak

Likte: Renhold og personale og service
Bodde her 1 natt i oktober 2020

8/10 – Bra

Scott

Reiste med familie
Likte: Personale og service og romkomfort
Bodde her 2 netter i juli 2020

8/10 – Bra

Jonas

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 8 netter i mars 2020

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hôtel bien placé avec un accès direct à une plage bien agréable.
Bodde her 13 netter i februar 2020

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The pool access room and the 2 4 1 cocktails on the beach!
Bodde her 2 netter i februar 2020

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Fasiliteter
Das Hotel ist sehr schön gelegen und für Ruhesuchende ideal. Zimmer 1511 hatte tollen Meerblick. Sanitäre Einrichtungen des Zimmers etwas in die Jahre gekommen. Reinigung war nicht immer gut. Ansonsten ist die Anlage gepflegt und der Strand ist sauber.Badeschuhe zu empfehlen, da an manchen Stellen Steine im Wasser sind. 3 Mal in der Woche gibt es Themenbuffet mit Musik, sonst ist es eher ruhig.Personal an der Rezeption war sehr hilfsbereit und freundlich. Haben fast immer ausserhalb vom Hotel gegessen. Kleine Restaurants in der Nähe. Im Ort selbst ist nichts los. Taxi ist jederzeit erreichbar. Geldautomat ist gegenüber vom Hotel. Ebenso besteht die Möglichkeit vor dem Hotel ein Mofa zu mieten, Ausflüge oder Flughafen Transport zu buchen.
Bodde her 12 netter i februar 2020

2/10 – Forferdelig

Verifisert reisende

Bodde her 25 netter i januar 2020

10/10 – Utmerket

gregory

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2020

10/10 – Utmerket

gregory

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel tres bien sur la plage avec bcp d'équipement.. 5min de scooter pour shopping et resto..
Bodde her 2 netter i februar 2020

6/10 – Grei

Charles

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Overpriced
The hotel is fine. The food is fine. The services and amenities are fine. However, everything is overpriced. I am not upset with the hotel - it's fine, but it is overpriced. I would not stay here again. You can get more for less at other resorts. This resort is not competitive at all.
Bodde her 3 netter i januar 2020