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Anmeldelser av Holiday Inn Kenilworth - Warwick, an IHG Hotel

3.5 out of 5
Holiday Inn Kenilworth - Warwick, an IHG Hotel
212 Abbey End, Kenilworth, England

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 249 av totalt 611 anmeldelser." "
Rangering på 8 − Bra. 242 av totalt 611 anmeldelser." "
Rangering på 6 − Grei. 67 av totalt 611 anmeldelser." "
Rangering på 4 − Dårlig. 34 av totalt 611 anmeldelser." "
Rangering på 2 − Forferdelig. 19 av totalt 611 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,4/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Terje

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good hotel in Kenilworth
We stayed here for 2 days during Your Horse Live and found the location good for purpose and there were also several dining options nearby. We did not try the restaurant at the hotel. The hotel was good and the service from staff as well. If we are doing the Your Horse Live show again, it is likely to be with Holiday Inn.
Bodde her 2 netter i november 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Helt ok

8/10 – Bra

Andrew

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Hege Skilleås og Norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very convenient
Excellent location, clean rooms, good breakfast. Typical Holiday Inn Hotel, which we like.

6/10 – Grei

Henrik

Likte: Renhold og personale og service

10/10 – Utmerket

William

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice hotel with a warm welcome
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Caroline

Reiste med en gruppe
Brilliant location for what we needed at the nearby Priory Theatre. Breakfast was varied and tasty. Had room service which was nice too. Would recommend and will be staying again for our next visit
Bodde her 2 netter i mai 2024

4/10 – Dårlig

Nicola

Reiste med familie og små barn, Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold
The front of house staff were friendly and helpful and were the main positive about the hotel. We ate at the hotel and the staff were helpful in reserving us a table, but when we got to the bar, it was poorly stocked with no beer on tap and no child friendly drinks, the fridges were pretty bare and running out quickly. It took food a very long time to come out (nearly two hours after we arrived so we had some very cranky children) but thankfully it was good when it eventually turned up. The food choice at breakfast was also good. However, the toilets in the lobby were dirty and in poor condition. The rooms were ok but not clean, the bedside tables were thick with dust and the bedding was dirty. They were also very warm (the air con for the room was only in the lounge area so this was freezing while the bed and bathroom were both boiling), and were not soundproof, so trying to get our child to sleep was made more difficult by some very loud jazz music coming from outside.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Annette

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This Holiday was booked as it was the nearest to an event we were attending. The reception staff were very helpful and friendly, the room was clean and the breakfast was delicious. Hope to return.
Bodde her 1 natt i april 2024

8/10 – Bra

Andrew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024

8/10 – Bra

Jill

Bodde her 2 netter i mars 2024

4/10 – Dårlig

Frances

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Needs improvements
The room especially the bathroom wasnt overly clean, the grout in the shower was orange. There was tissue paper blocking the spy hole in the door which housekeeping obviously hadnt noticed and the hairdryer was sticky. The hotel room needed some TLC, the windows were dripping condensation in the morning and the grab rail in the bath wasnt secure. (I didnt report this) Music was playing loudly until 11pm which we could hear in the room, when we mentioned this we were told it is every other Saturday and next time request a room over the bridge as that is quieter. The car park didnt feel secure. Positives were breakfast, a good selection. The bar man was helpful and friendly. Dinner was good and there was a nice choice. A cot was provided free of charge. Great location if visiting the castle.
Bodde her 2 netter i februar 2024

8/10 – Bra

Colin Jackson

Forretningsreisende
Likte: Personale og service
Bodde her 1 natt i februar 2024

8/10 – Bra

EWELINA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very friendly and welcoming staff. Room nice and clean, however the windows don’t open and the air con system wasn’t working so woke up In the morning sweaty in the humid room with no air to breath
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Katie

Bodde her 1 natt i februar 2024

6/10 – Grei

sam

Bodde her 1 natt i februar 2024

2/10 – Forferdelig

Sarah

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024

8/10 – Bra

Mervyn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Garry

Bodde her 1 natt i januar 2024

10/10 – Utmerket

Louise

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Practical & pleasant Stay
Good option for locality, free parking outside. Room size double ok, facilities good, clean & fresh. Usb sockets one side of bed only. Lots of good restaurant choices nearby. Good value.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Hector

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Large room, comfortable beds and a full size bath
Bodde her 3 netter i januar 2024

2/10 – Forferdelig

Leigh

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Poor
Booked a suite and was disappointed. Hotels tired and in need of a full refurbishment. Bathroom had been refurbished but the door had no handle cover, loose screws and the paint was very chipped. Fridge in room was empty. The corridor linking the hotel blocked was icy cold as the electric radiator had packed up. The bed felt like you were laying on the springs trying to adjust your body to slot in and then not move. Very disappointing for a hotel in the heart of Kenilworth. Did offer good EV charging so at least one good comment.
Bodde her 1 natt i desember 2023

8/10 – Bra

Jon

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Annette

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Mark

Bodde her 2 netter i august 2023

10/10 – Utmerket

Susan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We throughly enjoyed our stay and hope to stay again next Year. Thank you
Bodde her 2 netter i desember 2023

6/10 – Grei

Sophie

4/10 – Dårlig

Theresa

Reiste med en gruppe
On arrival we were told the 2pm booking had changed to 3pm but our room still wasn’t available at 3pm. We went back at 3.30pm and insisted we needed to get in to our room. The chap on reception was doing his best and eventually gave us the keys. At the bar, the staff had never heard of Cinzanno so we asked for Prosecco but they didn’t have any. In the evening they didn’t have tonic for the gin so we had elderflower. Breakfast was chaotic just because so many people wanted to eat at the same time. We all felt very sorry for the staff who were doing the best they could with insufficient staff members. At 2.30am the fire alarm went off but it was intermittent and I would have thought it should be constant. We were told some person broke the glass cover so not the hotel’s fault.
Bodde her 1 natt i desember 2023

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Pleasant staff. Dirty carpets.
The hallway carpets on floor 6 were extremely dirty, with many stains. As a microbiologist, this is a very big health risk, and also aesthetically very unpleasing. The curtains are very 80s and outdated. Not very comforting. My collegues room had no heating (floor 2). Breakfast was very good, and very pleasant staff. Bar had a good atmosphere. (Could there be gluten free beer on offer next time?)
Bodde her 2 netter i november 2023

8/10 – Bra

Peter

Likte: Renhold, personale og service og fasiliteter
Bodde her 2 netter i november 2023

10/10 – Utmerket

Peter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023

10/10 – Utmerket

Michael og Dundee

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023

4/10 – Dårlig

Megan

Reiste med en gruppe
Likte: Romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Convenient location but lacking cleanliness
For ease of convenience we chose to stay locally to stoneleigh park. The best was very comfortable and parking on site was easy to arrange. Unfortunately the more you looked the worse the room got, there was a HUGE leak in the ceiling in the bathroom dripping onto the surfaces and floor. The cleanliness was satisfactory but not by any means good.
Bodde her 1 natt i november 2023

6/10 – Grei

Hannah

Reiste med familie
Likte: Personale og service og romkomfort
Food in the bar terrible. Air con very loud even when off. But cheap being a positive.
Bodde her 1 natt i november 2023

10/10 – Utmerket

Di

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

gavin

Bodde her 2 netter i oktober 2023

8/10 – Bra

T

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Good sized family room
Lovely location. Great breakfast. Reception and bar areas nice but anything beyond the lift needs refurbishment like the corridor carpets the air con and heating. Overall a pleasant stay.
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

David

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Luke den 22. okt. 2023
Good afternoon,Thank you for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 – Utmerket

Steven

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Luke den 16. okt. 2023
Thank you for taking the time to leave a review of your stay with us.We hope to welcome you back in the future.Kind regardsLuke - Front Office Manager

10/10 – Utmerket

Boback

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2023
Svar fra Luke den 3. okt. 2023
Good evening,Thank you very much for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 – Utmerket

Patricia

Bodde her 1 natt i oktober 2023
Svar fra Luke den 6. okt. 2023
Good afternoon Patricia,Thank you for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

8/10 – Bra

Craig

Bodde her 1 natt i september 2023
Svar fra Luke den 3. okt. 2023
Good evening,Thank you very much for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 – Utmerket

Samuel

Bodde her 2 netter i september 2023
Svar fra Luke den 3. okt. 2023
Good evening,Thank you very much for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Holiday Inn is central to attractions we were visiting. Many dining options in walkable distance.
Bodde her 2 netter i september 2023
Svar fra Luke den 27. sep. 2023
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards Luke - Front Office Manager

8/10 – Bra

Caroline

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfectly acceptable
The room and facilities were fine, although the tea & coffee were missing when I first checked in.
Bodde her 2 netter i september 2023
Svar fra Luke den 27. sep. 2023
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards Luke - Front Office Manager

10/10 – Utmerket

Ian

Bodde her 1 natt i september 2023
Svar fra Luke den 27. sep. 2023
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards Luke - Front Office Manager

4/10 – Dårlig

Daniela

Bodde her 1 natt i september 2023
Svar fra Luke den 5. sep. 2023
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We are sorry your stay was not to your satisfaction.We hope to welcome you back in the future. Kind regards Luke - Front Office Manager

10/10 – Utmerket

Patricia

Bodde her 1 natt i september 2023
Svar fra Luke den 4. sep. 2023
Good morning Patricia,Thank you very much for your review of your recent stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

4/10 – Dårlig

Pragnesh

Reiste med familie
Likte: Personale og service og romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
No worth money
I used Holiday Inn first time and it didn't meet expectation in compare the other hotel chain like Premier Inn, Travelodge, where I have stayed before. As soon as we entered the room, we saw dust/spider web on one of the spot light. The bathroom exhaust fan was full of dust and I think the exhaust fan wasn't working, as result bathroom was covered with lots of steam. We had leave hotel window open. Bed and other facilities were good. It wasn't worth money I paid. Will not book again with Holiday Inn.
dusty fan, not working
dust web at the entrance
Bodde her 1 natt i august 2023
Svar fra Luke den 31. aug. 2023
Good afternoon,Thank you very much for taking the time to leave a review of your stay with us. We apologise for the issues faced and we have passed your comments to our Heads of Department to provide a better service in the future.Kind regards Luke - Front Office Manager

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Poor stay - I will avoid in future
Numerous small irritations that were just mostly lazy maintenance issues. 1.. Plugs in both shower/bath and sink were faulty which meant prising them up with finger nails or some sort of implement to empty water. 2. Broken/missing shelf in shower 3. Broken missing loo roll holder in loo. 4. Hole in bedroom curtain. 5. Could hear family in next room very easily so disturbed sleep. Overall very poor for £95 per night. Would not stay again.
Bodde her 2 netter i august 2023
Svar fra Luke den 8. sep. 2023
Dear Anonymous,Thank you for taking the time to leave a review of your stay with us back in august.We are sorry to hear that we did not meet your expectations, your comments have been passed to department heads to ensure that we can work to get it right going forward.Kind regardsLuke - Front Office Manager