Hoteller nær Jubilee Zoo

«Never saw a staff member the entire weekend stay…only a sign at the front desk stating “we stepped away from front desk, we will back momentarily” (yes, with the incorrect grammar). The room had no telephone to contact front desk, no vending machines were stocked or working, TV in the room did not work, under the bed sheets were little beads of piling, no extra blanket/pillows, no cleaning services were provided, no cups provided for in room coffee pot bar or ice, there was no complimentary ...

«The room was clean and welcoming. I wish they would be more upfront about breakfast not being included upon check in. We did have the breakfast buffet and it was good.»

«nothing to do in casino, pool is very small, no food to eat until 5pm Dealers are not friendly .»

«Great staff, rooms very clean»

«Room was clean. Couldn’t leave you belongings in the room without thinking someone would take yur items.»

«We were choking on charm and drowning in character. Breakfast was great!»

«DO NOT STAY HERE. Very disappointed with our experience. If you arrive after 10:00 p.m., be aware that the parking garage is closed and there is no front desk staff on duty. We had to find the after-hours entrance, and thankfully the overnight security guard was very kind and helpful. Unfortunately, our room was another story. The room key didn’t work, there was no working key available for us, there was no hand soap, the floor was dirty, and we found hair, blood on a pillow, holes in the ...

«Good stay definitely on my list when I come back that way!»

«Helt greit hotell»

«Their rooms were OK»

«VERY GREAT CUSTOMER SERVICE, Very clean room and breakfast was great»

«Great hotel and great food»

«The bathtub was rusted, room was dusty, parking garage elevator was broken and apparently has been for a long time so you have to walk down the stairs if you need to park on the upper levels. Parts of the hotel did not have ventilation so there was no a/c blowing in the middle of summer .»

«Restaurant very awful. Food took all day. When I ordered ribeye they came back and said they was out of steaks. They staff ate them all for lunch on their break. So I ordered country fried steak and mash potatoes. Potatoes was hard and not mashed but bitter to eat. Country fried steak was burnt and crumbled with I tried to cut it. Awful place to gamble. Do not do it»

«The breakfast was fresh and good. Our rooms were clean and cool. Was a very pleasant stay.»

«The keys needed to be tried on the doors multiple times - a minimum of 5 sometimes over 15! Checking in after 3 pm I was told the room wasn't ready and would have to come back after 4. Came back after 4 with 3 people in front of me checking in and after more than 45 minutes I finally got checked in! Tried to check out a day early at 0800, no one at the desk. Waited over 2 hours to check out. I was told I would still be charged the 3rd day from my reservation even though I checked out a day ...

«The front desk staff was amazing. The breakfast options was great. Although the people that stayed in the room overnight told me when i got back that they kept smelling cigarette smell coming thru the airconditioner. Which i think it came from ppl smoking outside. But it was a bit overwhelming for them.»

«Its smelled.like mildew, the AC barely functioned. And the room was not clean»