Hoteller i Jamestown Island

«I am writing to file a formal complaint regarding the treatment I received during my recent stay. While enjoying the water park, I received a call from the front desk stating that I was supposed to have checked out that day. I explained that my reservation was for two nights ending on the 28th and that I had my confirmation number. Rather than verifying my reservation, the front desk employee repeatedly insisted that I leave and stated that she would "hate to throw my belongings out of the ...

«The rooms were dated and shower leaked a lot on the floor. Probably a long standing issue since caulk was almost not existent outside of shower. The floor below probably had water leaking from ceiling. Usually appreciate the free breakfast but the staff member that was attending the area was rude and not attentive to keeping area clean. Usually stay at Holiday Inn Express on short stays but this was cheaper and for only one night. You get what you pay for. Front desk staff was friendly, however ...

«Overall the property was clean. Fun for kids. But in the meantime. It was one thing that I didn't like.my room was in the 1st floor. Around 11 pm I was tired. Went to my room to get some rest. But I couldn't due to kids running too hard on the top of my room. What realy drive me nuts is that it last for over an hour. And no one said anything about it .they should have some noise policy. Really too bad»

«The European tapestries and decor was unique and the overall experience was excellent. I requested a champagne bottle be left in the room before I arrived and the staff had it ready! Great experience and I’ll be coming back.»

«Loved the location. Bearing able to walk to everything. Staff was friendly and helpful. The rooms were very clean. The breakfast wasn’t much and the staff in there wasn’t as good as the rest of the hotel. The hotel overall just needs some updates and upkeep. Starting to look run down, but so was the visitor center.»

«This is top of the line, first-class resort. My jaw dropped and I fell in love. What a great campus, facilities, and rooms.»

«It is what you would expect for the prize, near shopping mall, fastfood joints - friendly people at the front desk. Bad Internet signal in our room though.»

«The check in staff were very friendly. My youngest enjoyed the pool. Room was spacious and clean. »

«Beautifully maintained. Helpful and friendly staff. Walking distance to Historical Colonial Williamsburg.»

«The hotel was okay. However, the property is a little dated. Also, I didn’t have a sitting chair in the room. Finally, and I have never experienced this before; but there were no cups in the room!»

«Smell wasn't good»

«Beautiful hotel, with excellent staff and amenities!»

«Breakfast was okay.»

«A little skeptical due to some previous bad reviews, but we had a fantastic stay in a spacious, clean and nice apartment. Will definitely come back.»

«The pool was not operational. The whole hotel lost water for half a day, and the front desk staff was rude and not helpful during that process. Will never stay here ever again.»

«Hotel was very clean. Convenient location. Helpful staff. Great for family or weekend getaway to Williamsburg. Would go back.»

«Everything is good 👍»