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Anmeldelser av Shangri-La Jakarta

5 out of 5
Shangri-La Jakarta
Kota BNI, JL. Jend. Sudirman Kav. 1, Jakarta, Jakarta

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 387 av totalt 571 anmeldelser." "
Rangering på 8 − Bra. 142 av totalt 571 anmeldelser." "
Rangering på 6 − Grei. 31 av totalt 571 anmeldelser." "
Rangering på 4 − Dårlig. 7 av totalt 571 anmeldelser." "
Rangering på 2 − Forferdelig. 4 av totalt 571 anmeldelser." "

9,4/10

Renhold

9,4/10

Personale og service

9,4/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i januar 2019
Svar fra Andrew den Oudsten den 12. feb. 2019
Thank you for giving us your review. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager

10/10 – Utmerket

Øyvind

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
ShangriLa
Great and central hotel in Jakarta. Very kind and nice staff. Great rooms.
Bodde her 1 natt i juli 2017

8/10 – Bra

Henriette

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell
Beste sørvisen jeg noensinne har fått av alle mine hotellopphold! Rommet var kjempefint. Hotellets høye fasade gir en flott utsikt over byen.

10/10 – Utmerket

Vladimir

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
One of the best hotels we’ve stayed in, we’ve been to over 50 countries. The hotel is gorgeous, fitness center is the best with free weights, and all the equipment you need.. and then the sauna, steam room, cold plunge.. we had an unbelievable stay! Thank you!
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 4. apr. 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Utmerket

Paul

Bodde her 3 netter i mars 2024
Svar fra Hotel Management den 19. apr. 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Utmerket

Greg

Bodde her 4 netter i februar 2024
Svar fra Hotel Management den 25. mars 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

8/10 – Bra

Wafi

Forretningsreisende, Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel, clean rooms.
Bodde her 1 natt i februar 2024
Svar fra Hotel Management den 5. mars 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Utmerket

Stephen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Extreme glamour. Gorgeous lavish rooms, an unthinkable continental breakfast, and impressively large lounge and pool grounds. There are tennis courts, a 24 hour gym, and there was live music in the lounge both nights we were there. The biggest surprise for me was the spa -- there's a full nordic spa circuit that is free to use, complete with hot tub, cold plunge, sauna, and steam room. Service was the best I've experienced. Absolutely worth the money.
Bodde her 2 netter i februar 2024
Svar fra Hotel Management den 1. mars 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Utmerket

Zoe og Sydney

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff were amazing and so friendly I couldn’t fault them
Bodde her 2 netter i februar 2024
Svar fra Hotel Management den 23. feb. 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Utmerket

Kim

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
좋아요
친절하고 청결합니다. 아주만족스러운 숙박이었습니다
Bodde her 2 netter i februar 2024
Svar fra Hotel Management den 21. feb. 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Utmerket

Roy

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Hotel Management den 13. feb. 2024
Dear Valued Guest, Thank you for sharing your review. I am glad our overall service and facilities have made your stay an excellent one. It is an honor to be of service to you and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Utmerket

Peter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very good experience. We like Shangri-La. Everything available in one Hotel. No need to go out. Wonderful and friendly service make the stay unique.
View from 18th floor.
Bodde her 3 netter i januar 2024
Svar fra Timothy Wright - General Manager den 16. jan. 2024
Dear Peter, Thank you for sharing your review. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

8/10 – Bra

Soon

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Timothy Wright General Manager den 2. jan. 2024
Dear Soon,Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing stay
Emi in the breakfast restaurant brought me a ginger tea for my cough that was super nice
Bodde her 1 natt i desember 2023
Svar fra Timothy Wright General Manager den 26. des. 2023
Dear Paul,Thank you for sharing your review.I am glad to know that our overall service has made your stay a pleasant one. We appreciate your recognition of Emi. I am sure she will be proud to read your compliment.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Jae Hyung

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Timothy Wright - General Manager den 14. des. 2023
Dear Jae Hyung,Thank you for sharing your review. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards,Timothy Wright General Manager

6/10 – Grei

Mustafa

Bodde her 1 natt i desember 2023
Svar fra Timothy Wright General Manager den 2. jan. 2024
Dear Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Shuhao

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Timothy Wright - General Manager den 23. nov. 2023
Dear Shuhao,Thank you for sharing your review.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Ronally

Bodde her 3 netter i november 2023
Svar fra Timothy Wright - General Manager den 21. nov. 2023
Dear Ronally,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Nadiem

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was a return trip after many years and good to see Shangri-la has kept it's standards for good service and personalized hospitality.
Bodde her 1 natt i november 2023
Svar fra Timothy Wright - General Manager den 17. nov. 2023
Dear Nadiem,Welcome back to Shangri-La Jakarta and thank you for your kind feedback.I am glad our colleagues' services have made a positive and lasting impression on you.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

firmansyah Luasan

Bodde her 1 natt i oktober 2023
Svar fra Timothy Wright - General Manager den 13. nov. 2023
Dear Firmansyah,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 – Bra

SHIRO

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
レストランの飲み物について
清潔さが行き届いている。非常に良いと思います。中華料理店で食事をしましたが、アルコール類がビールしかありませんでした。紹興酒とか、ウイスキー等揃えておいた方が良いと思います。
Bodde her 2 netter i oktober 2023
Svar fra Timothy Wright - General Manager den 6. nov. 2023
Dear Shiro,Thank you for sharing your review.I am very pleased to know that our cleanliness and overall facilities have made your stay a pleasant one.Appreciate your feedback on JIA's beverage selection. We always strive to maintain our quality and your feedback is surely valuable for our improvement.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Masafumi

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All staff at the hotel were very friendly and I felt that I am welcomed from arrival to departure.
Bodde her 1 natt i oktober 2023
Svar fra Timothy Wright - General Manager den 30. okt. 2023
Dear Masafumi,Thank you for staying with us and for your kind appreciation to our colleagues.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Gautam

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fabulous stay at Shangri La. would definitely recommend.
Bodde her 3 netter i oktober 2023
Svar fra Timothy Wright - General Manager den 17. okt. 2023
Dear Gautam,Thank you for sharing your review.I am glad to know you had an enjoyable stay with us.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 – Bra

Stephane

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Timothy Wright - General Manager den 17. okt. 2023
Dear Stephane,Thank you for sharing your review.I am glad to know you had an enjoyable stay with us.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Dhiraj

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Beautiful place with fantastic staff all across
Excellent service made me feel like at home and welcomed
Bodde her 3 netter i oktober 2023
Svar fra Timothy Wright - General Manager den 12. okt. 2023
Dear Dhiraj,Thank you for choosing Shangri-La Jakarta as your preferred hotel in the city.I am glad to know our colleagues' services have made a positive and lasting impression on you.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Jae Hyung

Bodde her 1 natt i august 2023
Svar fra Timothy Wright - General Manager den 8. sep. 2023
Dear Jae Hyung,Thank you for sharing your review.I am glad to know our overall services and facilities have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 – Bra

Phillip og Sugar Land

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff really stood out with their services however during my stay the hotel was so busy that food options weren’t always replenished in time, sometimes not at all during breakfast.
Bodde her 4 netter i juli 2023
Svar fra Timothy Wright - General Manager den 7. aug. 2023
Dear Phillip,Many thanks for acknowledging our colleagues. We always strive to maintain our quality and your feedback is surely valuable for our improvement.Rest assured that we will share them with related department for consideration and further action.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

ANNA

Bodde her 1 natt i juli 2023
Svar fra Timothy Wright - General Manager den 21. aug. 2023
Dear Anna,Thank you for sharing your review.I am glad to know our overall services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
良いホテルです
いつも快適に使える良いホテル。今回asia meetingと重なっていたため、セキュリティーチェックやチェックインにかかる時間など心配していたが全然問題なかった。定期的な掃除時間以外にも部屋迄きて水やタオルの補給をしてくれる気遣いがとてもありがたい。また利用したいと思うが、ホテル内のレストランやバー等の割引が欲しいところ。
Bodde her 4 netter i juli 2023
Svar fra Timothy Wright - General Manager den 18. juli 2023
Dear Valued Guest,Thank you for staying with Shangri-La Jakarta.I am glad to know you had a pleasant stay and that our colleagues' services have made a positive and lasting impression on you.We appreciate your feedback and we look forward to welcoming you back soon.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Martin

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2023
Svar fra Timothy Wright - General Manager den 10. juli 2023
Dear Martin,Many thanks for your kind review.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 – Bra

Ole

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2023
Svar fra Timothy Wright - General Manager den 5. juni 2023
Dear Ole,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back soon.With Best Regards,Timothy WrightGeneral Manager

6/10 – Grei

Ole

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very noisy in Horizon Club
At afternoon tea all cakes was gone and the area was very noisy with a lot of children running around.
Bodde her 1 natt i mai 2023
Svar fra Timothy Wright - General Manager den 5. juni 2023
Dear Ole,I do regret that some of our services did not meet your expectation.We always strive to maintain our quality and your feedback is surely valuable for our improvement.I hope we would have the chance to welcoming you back and change your impression of our hotel.With Best Regards,Timothy WrightGeneral Manager

8/10 – Bra

inae

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
가족여행
드라이기 사용시 정전이 되었고 드라이기 교체 시까지 30분 이상 소요가 되어 약간의 불편함이 있었습니다. 연휴기간이라 조식 식당이 사람이 많았고 많은 인원으로 음식주변이 깔끔하게 정돈 되어있지 않아 아쉬웠습니다
Bodde her 1 natt i april 2023
Svar fra Timothy Wright - General Manager den 3. mai 2023
Dear Valued Guest,Thank you for sharing your review.We always strive to maintain our quality and your feedback is surely valuable for our improvement.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Lorraine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent service very friendly and checked on us to see all ok.
Bodde her 4 netter i april 2023
Svar fra Timothy Wright - General Manager den 18. apr. 2023
Dear Lorraine,Many thanks for your kind review.I am glad to know our overall services have made your stay with us a pleasant one.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Ole

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2023
Svar fra Timothy Wright - General Manager den 2. apr. 2023
Dear Ole,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

robert

Always good
Bodde her 4 netter i mars 2023
Svar fra Timothy Wright - General Manager den 27. mars 2023
Dear Robert,Thank you for sharing your review.We appreciate your feedback and we look forward to welcoming you back on your next visit soon.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Takashi

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2023
Svar fra Timothy Wright - General Manager den 21. mars 2023
Dear Takashi,Thank you for sharing your review.I am glad to know our overall services have made your visit a pleasant one.It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

8/10 – Bra

KWOK KEUNG

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Food in restaurant is overpriced and medium/low quality.
Bodde her 2 netter i mars 2023
Svar fra Timothy Wright - General Manager den 20. mars 2023
Dear Valued Guest,Thank you for sharing your review.Please accept our sincere apologies if our food quality did not meet your expectation.We always strive to maintain our quality and your feedback is surely valuable for our improvement.Rest assured that we will share them with related department for further actions.I hope we would have the chance to welcoming you back and change your impression of our hotel.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Dudley og San Francisco

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was impeccable, the grounds were impeccable, and the service was impeccable. The Shangri-La lived up to it's reputation. It was a great convention hotel.
Bodde her 1 natt i mars 2023
Svar fra Timothy Wright - General Manager den 20. mars 2023
Dear Valued Guest,Thank you for sharing your kind review.I am glad to know our colleagues' services and overall facilities have made a positive and lasting impression on you.I look forward to welcoming you back on your next visit to Shangri-La Jakarta.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Enjoy Shangri-la
Well maintained hotel. Staff as friendly and helpful as always. The only complaint is the location. The hotel is centrally located, but the area is not very walkable. You will have to rely on taxis to get to the mall nearby.
Bodde her 7 netter i mars 2023
Svar fra Timothy Wright - General Manager den 13. mars 2023
Dear Valued Guest,Thank you for sharing your review.I am glad to know colleagues' services have made your stay a pleasant one.We appreciate your feedback and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
オススメホテル
Bodde her 3 netter i februar 2023
Svar fra Timothy Wright - General Manager den 7. mars 2023
Dear Valued Guest,Thank you for sharing your kind review.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Ann

Bodde her 1 natt i mars 2023
Svar fra Timothy Wright - General Manager den 6. mars 2023
Dear Ann,Thank you for sharing your review.I am glad to know our overall services and facilities have made your stay a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Helena

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was convenient for the meetings we had. Everyone was so helpful. Great breakfast buffet!
Bodde her 6 netter i februar 2023
Svar fra Timothy Wright - General Manager den 27. feb. 2023
Dear Helena,Thank you for sharing your kind review.I am glad to know our overall service and food quality have made your stay a memorable one.We look forward to welcoming you back on your next visit to Shangri-La Jakarta.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Martin

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing place and service. The breakfast has everything you can imagine
Bodde her 4 netter i februar 2023
Svar fra Timothy Wright - General Manager den 16. feb. 2023
Dear Martin,Thank you for your kind review.I am glad to know our colleagues' services and breakfast quality have made your stay with us a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Masaya

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
部屋が非常に広くて、清潔。サービスもよく、朝食ブッフェは美味しく、種類も豊富。是非また宿泊したい。
Svar fra Timothy Wright - General Manager den 19. jan. 2023
Dear Valued Guest,Thank you for sharing your review.I am glad to know our room cleanliness, overall services and breakfast quality have made your stay a pleasant one.I look forward to welcoming you back on your next visit to Jakarta.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Nicolas

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i august 2022
Svar fra Timothy Wright, General Manager den 1. sep. 2022
Dear Nicolas,Thank you for sharing your review.I am glad to know that our overall services have made your stay a pleasant one.It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.With Best Regards,Timothy WrightGeneral Manager

10/10 – Utmerket

Verifisert reisende

Bodde her 6 netter i juli 2022
Svar fra Timothy Wright, General Manager den 1. aug. 2022
Dear Fawaz, Thank you for sharing your kind review. I am happy to know that our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest, and we look forward to welcoming you again in the future. With Best Regards, Timothy Wright General Manager

8/10 – Bra

??

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
日本語全く通じない
Bodde her 1 natt i juli 2022
Svar fra Timothy Wright, General Manager den 25. juli 2022
Dear ??, Thank you for sharing your review. It is a pleasure to have you as our guest, and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

10/10 – Utmerket

umbu

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent
Bodde her 2 netter i juli 2022
Svar fra Timothy Wright, General Manager den 8. juli 2022
Dear Umbu, Thank you for sharing your kind review. I am glad to know our overall services and facilities have made your stay a pleasant one. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager

6/10 – Grei

Lothar

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Actually the hotel seems to be focused on family offers. Due to this, the feeling of a 5 star Shangri - La Hotel does not come up. The staff try to do the best, but is too busy with handling the guests, so they might not have the time and spirit to live the indonesian politeness and hospitality we are know from other hotels in Jakarta.
Bodde her 2 netter i juni 2022
Svar fra Timothy Wright, General Manager den 8. juli 2022
Dear Lothar, Thank you for sharing your review. However, I do regret that some of our services did not meet your expectation during your stay with us. We always strive to maintain our quality and your feedback is surely valuable for our improvement. Rest assured that we will share them with related departments for consideration and further actions. We look forward to welcoming you back in the future. With Best Regards, Timothy Wright General Manager