Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten
Anmeldelser
8,6
Utmerket
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Rangering på 10 − Utmerket. 119 av totalt 251 anmeldelser." "
10 – Utmerket
119
Rangering på 8 − Bra. 99 av totalt 251 anmeldelser." "
8 – Bra
99
Rangering på 6 − Grei. 25 av totalt 251 anmeldelser." "
6 – Grei
25
Rangering på 4 − Dårlig. 5 av totalt 251 anmeldelser." "
4 – Dårlig
5
Rangering på 2 − Forferdelig. 3 av totalt 251 anmeldelser." "
2 – Forferdelig
3
8,6/10
Renhold
9,0/10
Personale og service
8,8/10
Fasiliteter
8,6/10
Overnattingsstedets bygg og tilstand
8,0/10
Miljøvennlige løsninger
Anmeldelser
10/10 – Utmerket
HARIADI
Reiste med familie
17. feb. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, great amenities. The restaurants and shopping mall just across the road.
HARIADI
Bodde her 3 netter i februar 2024
8/10 – Bra
Young Cherl
16. okt. 2023
Likte: Renhold og personale og service
near to shopping mall
Young Cherl
Bodde her 3 netter i oktober 2023
Svar fra Jessica Uekermann den 18. okt. 2023
Dear Young Cherlshopper,Thank you for your kind review of Mercure Serpong Alam Sutera. We appreciate your feedback and are delighted to read that you enjoyed the convenience of being near to a shopping mall.At Mercure Serpong Alam Sutera, we strive to make every stay as comfortable and enjoyable as possible. We are committed to ensuring our guests have a memorable experience, and it is rewarding to see that we have met your expectations. Thank you for choosing Mercure Serpong Alam Sutera. It would be wonderful to have you back with us soon! Kind Regards, Jessica UekermannGeneral Manager
10/10 – Utmerket
Chris
Forretningsreisende
26. sep. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Chris
Bodde her 3 netter i september 2023
10/10 – Utmerket
Turmudji
25. sep. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Turmudji
Bodde her 1 natt i september 2023
8/10 – Bra
Stephane
Forretningsreisende
16. aug. 2023
Likte: Renhold, personale og service og fasiliteter
The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stephane
Bodde her 3 netter i august 2023
6/10 – Grei
Chong og Kuala Lumpur
27. juli 2023
Chong
Bodde her 2 netter i juli 2023
Svar fra Jessica Uekermann General Manager den 4. sep. 2023
Dear Mr. Chong, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the inconveniences caused during your visit. We do hope that you might share your detail experience, therefore we will be able to improve and ensure your next visit will be a pleasant one. The entire team is hoping to have another chance to serve you again in, hopefully on the nearest future. Best regards, Jessica Uekermann General Manager
6/10 – Grei
Naruemit
5. juli 2023
Naruemit
Bodde her 2 netter i juli 2023
Svar fra Jessica Uekermann General Manager den 4. sep. 2023
Dear Mr. Naruemit, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the inconveniences caused during your visit. We do hope that you might share your detail experience, therefore we will be able to improve and ensure your next visit will be a pleasant one. The entire team is hoping to have another chance to serve you again in, hopefully on the nearest future. Best regards, Jessica Uekermann General Manager
4/10 – Dårlig
Christian
5. juli 2023
Christian
Bodde her 2 netter i juli 2023
Svar fra Jessica Uekermann General Manager den 4. sep. 2023
Dear Mr. Christian, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the inconveniences caused during your visit. We do hope that you might share your detail experience, therefore we will be able to improve and ensure your next visit will be a pleasant one. The entire team is hoping to have another chance to serve you again in, hopefully on the nearest future. Best regards, Jessica Uekermann General Manager
6/10 – Grei
Vincent
Forretningsreisende
25. juni 2023
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Disappointment
Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair.
Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.
Vincent
Bodde her 3 netter i juni 2023
Svar fra Jessica Uekermann General Manager den 4. sep. 2023
Dear Mr. Vincent, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera.Please kindly accept our sincerest apology for the bad experience you were having during your stay.It is terribly regrettable that this kind of error occurred, and it is our concern to make sure that it won’t happen anymore in the future. Please be rest assured that your concern will be shared to the entire team for our improvement in the future.We do hope that we will have a pleasure to be welcoming you back at the hotel, hopefully soon.Thank you and best regards,. Jessica Uekermann General Manager
10/10 – Utmerket
Richard
Forretningsreisende
17. mars 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Richard
Bodde her 3 netter i mars 2023
Svar fra Jessica Uekermann General Manager den 19. mars 2023
Dear Mr. Richard, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
8/10 – Bra
Yan
Reiste med partner
16. mars 2023
Likte: Personale og service og overnattingsstedets bygg og tilstand
Great location. Fantastic staff and facilities.
Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.
Yan
Bodde her 3 netter i mars 2023
Svar fra Jessica Uekermann General Manager den 19. mars 2023
Dear Mr. Yan, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. I am delighted to know that your experience here was a satisfactory. However please kindly accept our sincerest apologies for the inconveniences caused during your stay regarding the bedroom and the cleanliness, please be rest assured that we will take a proper training to ensure this will never occur again in the future. Your review will be shared to the entire team to encourage them in providing a better service in the future We sincerely hope to have another chance to serve you again in the future and give you a better experience, hopefully soon. Our best regards, Jessica Uekermann General Manager
10/10 – Utmerket
Lihong
10. mars 2023
Lihong
Bodde her 4 netter i mars 2023
Svar fra Jessica Uekermann General Manager den 13. mars 2023
Dear Lihong, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
10/10 – Utmerket
Verifisert reisende
Reiste med familie
26. feb. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great short stay.
Great short stay with mum.
Verifisert reisende
Bodde her 2 netter i februar 2023
8/10 – Bra
Alessandro
Forretningsreisende
20. feb. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Das Personal ist sehr freundlich und sehr hilfsbereit und hat mir bei allen Angelegenheiten geholfen.
Alessandro
Bodde her 9 netter i februar 2023
Svar fra Jessica Uekermann General Manager den 22. feb. 2023
Dear Mr. Alessandro, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are extremely heartened to read that you enjoyed your time at Mercure Serpong Alam Sutera. It is a pleasure to be in receipt of your detailed feedback of your recent stayed here. We always strive to work towards delivering warm hospitality to each and every guest making their stay exceptional. We will certainly be sharing your comments with the team which we know will serve as an inspiration to continue to serve with efficiency, warmth, and care. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager
8/10 – Bra
Verifisert reisende
29. nov. 2022
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Verifisert reisende
Bodde her 1 natt i november 2022
Svar fra Jessica Uekermann General Manager den 11. des. 2022
Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
2/10 – Forferdelig
Tan
Forretningsreisende
19. nov. 2022
Likte ikke: Personale og service
Tan
Bodde her 4 netter i november 2022
Svar fra Jessica Uekermann General Manager den 11. des. 2022
Dear Valued guesy, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback with the visitors of Google. Please accept our sincerest apologies for the inconveniences caused during your visit. We do hope that you might share your experience, therefore we will be able to improve and ensure your next visit will be a pleasant one. The entire team is hoping to have another chance to serve you again in, hopefully on the nearest future. Best regards, Jessica Uekermann General Manager
8/10 – Bra
Benjamin
Forretningsreisende
14. okt. 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good location, many F&B outlets & malls in the vicinity
Benjamin
Bodde her 3 netter i oktober 2022
Svar fra Jessica Uekermann General Manager den 20. okt. 2022
Dear Mr.Benjamin, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking your valuable time to share your review, especially for choosing our hotel as your residence during your visit in Alam Sutera. We are delighted to know that you've enjoyed your overall stayed and convenience with Hotel location. Your comments regarding your experience here has been shared with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
10/10 – Utmerket
HSIAOHUANG
10. okt. 2022
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
HSIAOHUANG
Bodde her 1 natt i oktober 2022
Svar fra Jessica Uekermann General Manager den 13. okt. 2022
Dear Mr. Hsiaohuang, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
10/10 – Utmerket
Karyati
Reiste med partner, Reiste med familie
5. okt. 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel and love the room
Karyati
Bodde her 3 netter i september 2022
Svar fra Jessica Uekermann General Manager den 8. okt. 2022
Dear Karyati, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
8/10 – Bra
Hans
Forretningsreisende
28. sep. 2022
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hans
Bodde her 21 netter i september 2022
Svar fra Jessica Uekermann General Manager den 13. okt. 2022
Dear Mr. Hans,Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
8/10 – Bra
Verifisert reisende
19. sep. 2022
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Verifisert reisende
Bodde her 7 netter i september 2022
Svar fra Jessica Uekermann den 24. sep. 2022
Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
10/10 – Utmerket
MICHELLE
12. sep. 2022
MICHELLE
Bodde her 1 natt i september 2022
Svar fra Jessica Uekermann den 16. sep. 2022
Dear Michelle, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
10/10 – Utmerket
Edmund
Reiste med familie
2. sep. 2022
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This property is the best. Very peaceful and the staff is always helpful and kind. Book here you won’t be disappointed.
Edmund
Bodde her 3 netter i august 2022
Svar fra Jessica Uekermann den 16. sep. 2022
Dear Mr. Edmund, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
10/10 – Utmerket
Edmund
Reiste med familie
31. aug. 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a great property with excellent service. The breakfast is good and the pool is in a beautiful setting on the roof top.
I have stayed here several times and the service is always good.
Edmund
Bodde her 2 netter i august 2022
Svar fra Jessica Uekermann den 28. sep. 2022
Dear Mr. Endmund, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
10/10 – Utmerket
Loh
Forretningsreisende
26. juli 2022
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Loh
Bodde her 5 netter i juli 2022
Svar fra MSAS den 6. aug. 2022
Dear Mr. Loh, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
6/10 – Grei
Joongyu
8. juli 2022
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Joongyu
Bodde her 7 netter i juni 2022
6/10 – Grei
Christopher
30. juni 2022
Likte: Renhold og overnattingsstedets bygg og tilstand
So so stay experience
The stay was ok.
Thin wall, we could hear people next door.
Variety of breakfast items was ok but many items were at room temperature (should've been heated).
Christopher
Bodde her 1 natt i juni 2022
Svar fra MSAS den 3. juli 2022
Dear Christopher,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for taking the time to share your concerns, especially for staying with us during your visit to Alam Sutera.
We are sorry that your stay did not meet your expectation. As what you concerned about the thin wall in our room, breakfast item temperature; please be rest assured that the Kitchen Team will take a proper measure for our improvement.
As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one.
Thank you and best regards,
Jessica Uekermann
General Manager
6/10 – Grei
Verifisert reisende
Forretningsreisende
12. juni 2022
Likte: Personale og service
Good location
Location was good as it is next to Living World Mall which houses a good number of restaurants. There is also many standalone restaurants just across the road
Hotel room is more tired looking since my last visit in 2019. Not maintain properly. For some reasons the towel smells funny even the new ones. Could be the detergent that was used.
Like the water cooler idea where guest can top up drinking water and hence contribute to less plastic bottle waste. However some guests do not trust the water dispenser citing maintenance practise and hence cleanliness (how often the water filter is changed). That set me thinking after seeing condition of room ……
Overall decent stay.
Verifisert reisende
Bodde her 6 netter i juni 2022
Svar fra MSAS den 29. juni 2022
Dear valued guest,
Greetings from Mercure Serpong Alam Sutera, the jewel in the city!
Thank your for taking the time to share your review with us, especially for choosing our hotel as your residence during your visit to Alam Sutera.
In regards of our guest room, we will definitely keep that in mind and try our best to improve and ensure we accommodate all of our guests properly in the upcoming future.
Also, as we are working on Less-plastic program, we have been providing guests with unlimited water refill by providing water dispenser on each floor's corner.
We do hope that your next stay will be a more pleasant experience and we can not wait for it as soon as possible.
Thank you and best regards,
Jessica Uekermann
General Manager
8/10 – Bra
Allan
Reiste med familie
12. apr. 2022
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All good
Allan
Bodde her 1 natt i april 2022
Svar fra Jessica Uekermann den 19. apr. 2022
Dear Mr. Allan,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
10/10 – Utmerket
Verifisert reisende
29. des. 2020
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Verifisert reisende
Bodde her 1 natt i desember 2020
Svar fra Jessica Uekermann den 30. des. 2020
Dear Value Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Our Best Regards,
Jessica Uekermann
General Manager
10/10 – Utmerket
Verifisert reisende
Reiste med familie
26. des. 2020
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing
Amazing stay with excellent service.
Verifisert reisende
Bodde her 1 natt i desember 2020
Svar fra Jessica Uekermann den 30. des. 2020
Dear Value Guest,
Thank you very much to spend your valuable time to give us review concerning your recent stay. we are so happy that you have amazing experience with us.
Once again thank you so much. and we are waiting for your next visit.
Our Best Regards,
Jessica Uekermann
General Manager
4/10 – Dårlig
SUNHO
2. okt. 2020
SUNHO
Bodde her 1 natt i september 2020
Svar fra Jessica Uekermann den 14. okt. 2020
Dear Mr Sunho,
Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Our Best Regards,
Jessica Uekermann
General Manager
10/10 – Utmerket
Verifisert reisende
Reiste med familie
14. aug. 2020
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Verifisert reisende
Bodde her 1 natt i august 2020
10/10 – Utmerket
Zaver
Reiste med familie
22. juli 2020
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect
Semua nya Perfect
Zaver
Bodde her 1 natt i juli 2020
8/10 – Bra
Verifisert reisende
5. mars 2020
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Verifisert reisende
Bodde her 1 natt i mars 2020
8/10 – Bra
Verifisert reisende
5. mars 2020
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Verifisert reisende
Bodde her 1 natt i mars 2020
8/10 – Bra
Verifisert reisende
Forretningsreisende
29. feb. 2020
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Verifisert reisende
Bodde her 1 natt i februar 2020
8/10 – Bra
Henry
Forretningsreisende
8. feb. 2020
Likte: Personale og service
Henry
Bodde her 2 netter i februar 2020
Svar fra Tan Verawaty den 16. feb. 2020
Dear Henry,
Greetings from Mercure Serpong Alam Sutera, the jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Tan Verawaty
Executive Assistant Manager
10/10 – Utmerket
Palad
Forretningsreisende
29. jan. 2020
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good business trip hotel
Mercure Serpong is in good location near airport and Living world mall. Then i can find good restuarant in mall. First day i check in, my towel has old smell but after service staff changed new one, it is okay.
Palad
Bodde her 4 netter i januar 2020
Svar fra Tan Verawaty den 16. feb. 2020
Dear palad,
Greetings from Mercure Serpong Alam Sutera, the jewel in the city!
Thank you for staying with us during your visit to Alam Sutera, especially for taking the time to share your valuable review.
We are very pleased that you shared your concerns with us and sincerely wish that we could have served you better.
Please be rest assured that we are sharing your concerns to all departments related and will try our best to improve your satisfaction on your next stay.
The entire team is looking forward to welcoming you back at the hotel, hopefully soon.
Thank you and best regards,
Tan Verawaty
Executive Assistant Manager
10/10 – Utmerket
Verifisert reisende
20. jan. 2020
Verifisert reisende
Bodde her 1 natt i januar 2020
Svar fra Tan Verawaty den 16. feb. 2020
Dear valued guest,
Greetings from Mercure Serpong Alam Sutera, the jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Tan Verawaty
Executive Assistant Manager
10/10 – Utmerket
JONGCHAN
Forretningsreisende
18. jan. 2020
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
JONGCHAN
Bodde her 6 netter i januar 2020
Svar fra Tan Verawaty den 16. feb. 2020
Dear JONGCHAN,
Greetings from Mercure Serpong Alam Sutera, the jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Tan Verawaty
Executive Assistant Manager
6/10 – Grei
Jong Hoon
Forretningsreisende
12. jan. 2020
Likte ikke: Renhold og personale og service
복도 도배 때문에 매우 힘들었음.
객실 복도 도배를 저녁시간에 해서 접착제 냄새로 아주 두통이 심했습니다. 투숙객에 대한 배려가 없는 호텔입니다.
Jong Hoon
Bodde her 5 netter i januar 2020
Svar fra Tan Verawaty den 16. feb. 2020
Dear Jong Hoon,
Greetings from Mercure Serpong Alam Sutera, the jewel in the city!
Thank you for taking the time to share your review with us.
We sincerely apologize for the inconveniences caused during your stay.
Please be rest assured that we are sharing your concerns to all departments related and will try our best to improve your satisfaction on your next stay.
The entire team is looking forward to welcoming you back at the hotel, hopefully soon.
Thank you and best regards,
Tan Verawaty
Executive Assistant Manager
10/10 – Utmerket
Vedatchalam
Forretningsreisende
11. jan. 2020
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Vedatchalam
Bodde her 2 netter i januar 2020
Svar fra Cyril Mas den 17. jan. 2020
Dear Value Guest,
Thank you for take your time to give us review concerning your recent stay. we are glad to know that you felt enjoy your stay. All the Team here waiting for your next visit to Tangerang.
Our Best Regards,
Cyril Mas
General Manager
8/10 – Bra
Carolien
25. des. 2019
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Carolien
Bodde her 1 natt i desember 2019
Svar fra Cyril Mas den 30. des. 2019
Dear Value Guest,
We would like to thank you very much for your review. It is nice to see that you have pleasant stay with us.
Thank you very much and all the Team here waiting for your come back to Mercure Serpong Alam Sutera.
Our Best Regards,
Cyril Mas
General Manager
8/10 – Bra
Verifisert reisende
Reiste med familie
25. des. 2019
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Verifisert reisende
Bodde her 2 netter i desember 2019
Svar fra Cyril Mas den 30. des. 2019
Dear Value Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Our Best Regards,
Cyril Mas
General Manager
10/10 – Utmerket
Ridwan
Reiste med en gruppe
19. des. 2019
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ridwan
Bodde her 1 natt i desember 2019
Svar fra Cyril Mas den 19. des. 2019
Dear Value Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Our Best Regards,
Cyril Mas
General Manager
10/10 – Utmerket
Ridwan
Reiste med en gruppe
16. des. 2019
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ridwan
Bodde her 1 natt i desember 2019
Svar fra Cyril Mas den 19. des. 2019
Dear Value Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Our Best Regards,
Cyril Mas
General Manager
6/10 – Grei
Nick
Forretningsreisende
14. des. 2019
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nick
Bodde her 3 netter i desember 2019
Svar fra Cyril Mas den 19. des. 2019
Dear Value Guest,
Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Our Best Regards,
Cyril Mas
General Manager
10/10 – Utmerket
Chee Meng
Forretningsreisende
9. des. 2019
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good location and friendly staff
Excellent hotel and conveniently located close to mall. Warm and friendly staff.
Chee Meng
Bodde her 2 netter i desember 2019
Svar fra Cyril Mas den 11. des. 2019
Dear Value Guest,
Thank you for take your time to give us review concerning your recent stay. we are glad to know that you felt enjoy your stay. All the Team here waiting for your next visit to Tangerang.
Our Best Regards,
Cyril Mas
General Manager
10/10 – Utmerket
Federico
Forretningsreisende
7. des. 2019
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
CICCIO AND REAGAN
Federico
Bodde her 2 netter i desember 2019
Svar fra Cyril Mas den 11. des. 2019
Dear Value Guest,
Thank you for your review and thank you for choosing Mercure Serpong Alam Sutera for your stay. we are so happy that you felt convenience during your recent stay. we are doing our very best to offer to all our guests the best service possible. All the Team here waiting for your next stay at Maercure Serpong Alam Sutera.
Our Best Regards,
Cyril Mas
General Manager