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Anmeldelser av Mercure Convention Center Ancol

4 out of 5
Mercure Convention Center Ancol
Jl. Pantai Indah - Ancol Jakarta, Jakarta

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 45 av totalt 184 anmeldelser." "
Rangering på 8 − Bra. 67 av totalt 184 anmeldelser." "
Rangering på 6 − Grei. 39 av totalt 184 anmeldelser." "
Rangering på 4 − Dårlig. 24 av totalt 184 anmeldelser." "
Rangering på 2 − Forferdelig. 9 av totalt 184 anmeldelser." "

7,2/10

Renhold

7,4/10

Personale og service

8,2/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Rikke og Fredrikstad

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
fam og vennetur
hotellet var veldig bra Fine restauranter og perfekt service.I resepsjonen ble vi ofte feilinformert når vi spurte om noe. Ble en del bortkastet tid og taxi penger for oss pga dette. For å komme inn på området som bl a hotellet lå på ville de at vi skulle bet en avgift Det nektet vi, og det gikk bra.
Svar fra Gloria den 23. mai 2015
Dear Sir / Madam, Thank you very much for the detail feedback given. We are pleased to see the results given for the food and service given are mostly to your liking. We have shared the result with the team who will surely be more motivated to give a better service than before. Our sincere apology as well for the inconvenience caused for other concerns. We will improve our service for these cordially with the team here for better improvements. Once again thank you and hopefully we could welcome you back to our property with a better service than before. Sincerely yours, Gloria Vera Kristie Marketing Communications Manager

6/10 – Grei

Ilham

Likte: Renhold og personale og service
Bodde her 1 natt i februar 2024

8/10 – Bra

Dany Ahmad

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023

2/10 – Forferdelig

Mohammed

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stay here if you want to sleep with cockroaches!
Horrible stay! When we entered our room at night itbwas full of cockroaches everywhere, on the bed in our bags and in our shoes! Receptionist and hotel were aware of the issue butbwere taking chances with guests. Tge momnet i complained they moved us to the newly renovated floor. Even then the room still smelled like drainage and the smell was stronger in the toilet. Avoid this hotel no matter what. Didnt expect Mercure to become such a third rate hotel.
Bodde her 3 netter i august 2023
Svar fra Gloria den 24. aug. 2023
Dear Mr. Mohammed,Thank you for sharing your feedback with us. Our deepest apologies for your staying experience with us regarding the rooms condition that were not to your expectation. We are truly sorry and do understand your disappointment. I have shared this unpleasant situation with our concerned team and taken note on it as a thorough evaluation for our further follow up and evaluation.Thank you once again for reaching out and allowing us to address the problem. We do hope there is still a chance for us to welcome you back with a better service than before.Warmest regards,Gloria Vera KristieGuest Experience Manager

10/10 – Utmerket

Ros

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pool and the Pool Staff Andy very careing and friendly
Bodde her 1 natt i mai 2023
Svar fra Gloria den 11. juni 2023
Dear Ms. Ros,Thank you for the positive comment shared. Our Pool Team (Andy Jatmiko) will be so pleased to hear this and motivated to do even better in the future.Look forward to welcoming you and your family back on your next stay with us.Sincerely yours,Gloria Vera KristieGuest Experience Manager

2/10 – Forferdelig

BYUNGCHUL

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2022
Svar fra MCC Ancol den 21. feb. 2023
Dear Mr. BYUNGCHUL,Thank you for the score given to us regarding your stay experience in Mercure Convention Center, Ancol - Jakarta. Please allow me to express my sincere apology should there be any service delivery that was not to your expectation.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the near future.Sincerely yours,Gloria Vera KristieGuest Experience Manager

8/10 – Bra

Farida Meity

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2022
Svar fra Gloria den 3. jan. 2023
Dear Mrs. Farida,Thank you for staying with us. We really hope that we were able to fulfill your requests during your stay as expected.We look forward to seeing you and your family again.Kindest Regards,Gloria Vera KristieGuest Experience Manager

6/10 – Grei

Makoto

Forretningsreisende
Bodde her 2 netter i desember 2022
Svar fra Gloria den 3. jan. 2023
Dear Mr. Makoto,Thank you for the kind feedback given.Please allow me to express my sincere apology for any condition that was not to your expectation.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the near future.Kindest Regards,Gloria Vera KristieGuest Experience Manager

10/10 – Utmerket

Jonna

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The restaurant and morning breakfast was good and the staff was helpful and friendly.
Bodde her 23 netter i juli 2022
Svar fra Gloria den 28. aug. 2022
Dear Mrs. Jonna,Thank you for staying with us. We really hope that we were able to fulfill your requests during your stay as expected.We look forward to welcoming you back to Mercure Convention Center, Ancol – Jakarta.Kindest Regards,Gloria Vera KristieGuest Experience Manager

10/10 – Utmerket

Arief

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
UNIQUE IN JAKARTA
Bodde her 1 natt i august 2022
Svar fra Gloria den 10. aug. 2022
Dear Mr. Arief, Thank you for the review given to our Hotel regarding your stay experience with us. We really hope that we were able to fulfill your expectation during your stay with us. We look forward to seeing you and your family again. Best Regards, Gloria Vera Kristie Guest Experience Manager

10/10 – Utmerket

Sevi

Bodde her 2 netter i mai 2022

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel property was great. Only thing leaving it. Taxi is a must and for some reason you have to pay 25,000rph every time you come back in to grounds. It's not the hotel that's charging its a park where the hotel is at.
Bodde her 4 netter i februar 2020
Svar fra Francisca Maria den 1. mars 2020
Dear Sir/Madam, It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your stay at Mercure Convention Center Ancol-Jakarta. Our sincere apology to find out that during your stay here the levels of our services were less than satisfactory. We have shared with the concerned team as their evaluation and follow up for future improvement. Regarding the Ancol gate fees, as we are not part of Ancol Management. All the guest are required to pay personally whenever entering the Ancol areas as the fees is not included with the room rates and this information has been shared previously on all online booking channels as well as by direct booking through to our Hotel. Once again thank you for sharing the information. We will keep on improving our effort in giving more suitable performance. Hope we still have the chance to serve you much better in the near future. Kindest Regards, Francisca Maria Guest Experience Team

8/10 – Bra

Masamah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2019

6/10 – Grei

Yasmine Dwi

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2019

6/10 – Grei

Verifisert reisende

デラックスの部屋に宿泊しました。となりの音が聞こえて、うるさいです。となりのベルの音なのか自分の部屋の音なのか、区別できないぐらいとなりの音が聞こえます。2日目はとなりがあまりにもうるさく耐えられず、とにかく静かな部屋に変更してもらいました。
Bodde her 2 netter i september 2019

10/10 – Utmerket

YU

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
アンチョール港に行くのに便利でした。 しかし、アンチョール地区に入る度に1人25,000ルピア取られるので気楽に中心街やコパ地区に出られません。ホテル滞在者は無料にすべき。
Bodde her 1 natt i september 2019

8/10 – Bra

ESg

Forretningsreisende
Likte: Renhold og personale og service
Close to event venue. Staff made you feel welcome and helpful.
Bodde her 1 natt i august 2019

10/10 – Utmerket

Verifisert reisende

Bodde her 1 natt i august 2019

6/10 – Grei

Verifisert reisende

Reiste med partner, Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
c The property was well maintained. However, the room that was initially allotted to us has a terrible odour akin to sewer smell. After highlighting it and requesting for a room change, we we pleasantly surprised with a room-upgrade.
Bodde her 2 netter i august 2019

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
goede faciliteiten, ook voor kleine kinderen. vriendelijke badmeesters bij het kinderzwembad. Ook personeel van de catering (complimenten voor mevrouw iin en haar collega's tijdens het ontbijtbuffet!)
Bodde her 2 netter i august 2019

10/10 – Utmerket

Verifisert reisende

Forretningsreisende, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Kids friendly. Courteous staff. Keep up good work.
Bodde her 1 natt i august 2019

4/10 – Dårlig

Kenny

Likte ikke: Renhold og romkomfort
Overrated.
The room Is outdated. The window knobs are rusted. Towels are dirty. They don’t provide hand towels unless upon request. No soap dish on the sink. We booked 2 non smoking rooms and requested for adjacent. Instead got one of the adjacent room and other one down the hall. No availability I’m guessing. throughout the night, can smell cigarettes smoke seeping to our room. Constant loud noise outside the hallways. We booked for 3 nights of stay, After 1 night, we checked out early and adsorbed the cost for other 2 additional nights. For the price, wouldn’t come back.
Bodde her 3 netter i juli 2019
Svar fra Sisca den 28. juli 2019
Dear Mr. Kenny, Thank you for sharing the comment with us. Our sincere apology for the uncomfortable situation you experienced with us. We have shared your concern regarding the hotel, linens, including the cigarette smells that entering to the room with all leaders concerned for their kind evaluation and thorough follow up for future improvement. Once again thank you for the kind feedback. Hope we still have the chance to serve you and your family better in the near future. Kindest Regards, Francisca Maria Front Office Manager

8/10 – Bra

Verifisert reisende

Bodde her 2 netter i juni 2019
Svar fra Sisca den 28. juli 2019
Dear Valued Guest, Thank you for staying with us and giving us the rating. Our sincere apology for the uncomfortable situation you experienced with us. We hope if we could have the details of your concern for us to shared your concern with the Team for our evaluation by finding a better and effective solution in the future. Once again thank you for the kind feedback. We will keep on improving our effort in giving more suitable performance. Kindest Regards Francisca Maria Front Office Manager

8/10 – Bra

Verifisert reisende

Bodde her 4 netter i juni 2019
Svar fra Sisca den 28. juli 2019
Dear Valued Guest, Thank you for staying with us and giving us the rating. Our sincere apology for the uncomfortable situation you experienced with us. We hope if we could have the details of your concern for us to shared your concern with the Team for our evaluation by finding a better and effective solution in the future. Once again thank you for the kind feedback. We will keep on improving our effort in giving more suitable performance. Kindest Regards Francisca Maria Front Office Manager

10/10 – Utmerket

Irfan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Its so nice remain over night, will come again soon
Bodde her 5 netter i mai 2019

6/10 – Grei

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2019
Svar fra Francisca den 9. mai 2019
Dear Valued Guest, Thank you very much for your rating, we hope we could have more details of your concern for our evaluation for us to be able to serve you better in the future. Once again thank you and we hope we could still serve you in the future. Kind regards, Francisca Maria Front Office Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2019

10/10 – Utmerket

Verifisert reisende

Bodde her 1 natt i mai 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 3 netter i april 2019

10/10 – Utmerket

Sani

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Friendly Staff and Good variety of breakfast
Friendly Staff, Fast check-in, many variety of breakfast western,mid eastern, and kocak food. Amazing swimming pool for Kids and Kids club' for free.
Bodde her 2 netter i april 2019

10/10 – Utmerket

Yuliana

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfort
Friendly staff, good ambience, good food. Comfort hotel
Bodde her 2 netter i april 2019

10/10 – Utmerket

Sherly

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Liburan Keluarga
Tempat yang bagus untuk liburan keluarga dengan fasilitas lengkap, lapangan olahraga, main sepeda, sayang kolam renang sedang renovasi
Bodde her 1 natt i mars 2019

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The check in time is at 4pm and that is kind of late
Bodde her 6 netter i mars 2019

10/10 – Utmerket

Sharma og Stuttgart, Deutschland

Forretningsreisende, Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel at excellent location with very helpful and polite staff. In particular guest relations officer Frans was extremely helpful. All in all a great experience.
Bodde her 4 netter i mars 2019

10/10 – Utmerket

HISASHI

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
また行きたい
部屋も広く、清潔でした。また、スタッフの動きも良く快適に過ごせました。朝食もたくさんの種類がありとても満足でした。
Bodde her 1 natt i februar 2019

6/10 – Grei

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand
エアコンの温度調節できず、寒くて風邪をひいた。 周りに、スーパー、コンビニがない。 夕方近くを探索していたら、変な人から呼び込みらしき声をかけられた。 レジャー施設をいくつか整っていて、徒歩で行ける。
Bodde her 1 natt i januar 2019
Svar fra Francisca den 24. jan. 2019
Dear Valued Guest, Thank you for the feedback. Please accept our sincere apologies for the inconvenience you may have experienced. We will keep on improving our effort in giving more suitable performance. Thank you once again and hopefully we still have the chance to welcome you back with a better service than before. Kindest Regards, Francisca Maria Front Office Manager

4/10 – Dårlig

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The hotel was near the beach, however it was unaccessible. It is like a small island by itself with many entertainment parks which is very suitable for families. This is totally not a business hotel, as our Grab drivers have to pay an entrance fee to come in. Upon entering the hotel room, I was greeted with a foul smell and there were ants everywhere. Breakfast was acceptable only, don't expect much. They don't have an egg station. I will not come back again.
Bodde her 2 netter i januar 2019
Svar fra Francisca den 29. jan. 2019
Dear Valued Guest, Thank you for sharing the comment with us. Our sincere apology for the uncomfortable situation you experienced with us. We have shared your concern regarding the hotel entrance access, including the breakfast and cleanliness with all leaders concerned for our kind evaluation and thorough follow up for future improvement. Once again thank you for the kind feedback. Hope we still have the chance to serve you better in the near future. Kindest Regards, Francisca Maria Front Office Manager

8/10 – Bra

Verifisert reisende

Likte: Personale og service
السكن في انشول حلو من ناحية كل شي حولك بس اذا بتطلع من انشول وتدخل فيه رسوم لازم تاخذ كل يوم كرت من الفندق بعدد الاشخاص عشان ماتدفع الرسوم الصباح ازعاج من بدري تسمع اللي بالممر
Bodde her 3 netter i desember 2018

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold
Nice location hotel but should improve its service
Very efficient check-in and check-out process, good location, quite big room and nice views, no towels when checkin-need to wait for 2 hrs, house keeping did not clean the whole bed-only the quilt (next day), restaurant (breakfast) should improve on its service during peak period especially on its cleaness and hygienic
Bodde her 2 netter i desember 2018

6/10 – Grei

Ime Fransiska

Likte: Renhold og romkomfort
Kurang memuaskan. Makanan tidak enak untuk hotel sekelas itu. Parkir ribet, dan harus bayar tiap keluar masuk kawasan. Kebersihan didalam kamar ok.
Bodde her 2 netter i desember 2018

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel
Room was quite comfortable, and the breakfast was very decent. It wasn’t too far from Ancol theme park. Would stay here again should I go to Ancol again.
Bodde her 2 netter i desember 2018

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Room quite new. Breakfast is terrible & not much variety.
Bodde her 2 netter i desember 2018

8/10 – Bra

Zurnardi

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Waktu bersama istri dan anak
Tempatnya enak nyaman , tempat bermain anaknya juga enak kolam renang bersih dan selalu diawasi jadi aman buat anak anak juga cuma agak sedikit berisik dari tetangga sebelah, tapi yg lain ok lah
Bodde her 1 natt i desember 2018

8/10 – Bra

Verifisert reisende

Likte: Personale og service og overnattingsstedets bygg og tilstand
Nice hotel ,near beach but not conecting door to the beach.
Bodde her 1 natt i november 2018

4/10 – Dårlig

hyunman

Likte ikke: Romkomfort
식당 공간 부족
짧은 하루지만 아침식사 아주 부족한 공간으로 줄을 20분 이상 서서 기다려야 하니!!!!. 음식도 짜서 아주 실망
Bodde her 1 natt i november 2018
Svar fra Francisca den 6. des. 2018
Dear Mr. Hyunman, Thank you for sharing the comments and our sincere apology for the uncomfortable experience you had during your stay with us. We have shared with the team regarding the breakfast venue as our evaluation and follow up for future improvement. Once again thank you for the feedback. We will keep on improving our effort in giving more suitable performance. Hopefully we still have the chance to welcome you back with a better service than before. Kindest Regards,

4/10 – Dårlig

DLG og London

Likte ikke: Renhold
Walls are too thin. Had to move rooms after first night because of kids in the room next door running around and ringing doorbell. Coffee in the room but no kettle to heat the water. When called reception told they had a coffee shop in the lobby. Second room had tiny ants everywhere including in the bed. Ended up leaving at 5 am just to get out of the place. Beds are hard and no choice of pillows. Only over stuffed hard pillows. Again when I asked for a mattresss topper or softer pillows was told they didn’t have any. I spend at least 100 days a year in hotels and this was by far the worst of 2018 Even at checkout when we asked for a letter to show we were guests to get our deposit back for parking they said they couldn’t do it as they couldn’t print at the moment. What a terrible uncaring place. Worst Mercure I have ever stayed in, dordering on worst Accor hotel I have stayed in and I have stayed in all there budget hotels. I very very rarely write reviews of hotels but this one needed to be told. If you want to stay in a hotel in jakarta, choose any but this one.
Bodde her 2 netter i november 2018
Svar fra Francisca den 6. des. 2018
Dear Mr. DLG, Thank you for sharing the comments and our sincere apology for the uncomfortable experience you had during your stay with us. We are truly sorry for the inconvenience and really make sure that this will not happen anymore in the future. We have shared with the team regarding the room condition, cleanliness, hard pillow and entrance ticket that were not able to be printed at that time, and communications that should be improved in a proper and well manner for future improvement. Once again thank you for the feedback. We will keep on improving our effort in giving more suitable performance. Hopefully we still have the chance to welcome you back with a better service than before. Kindest Regards, Francisca Maria Front Office Manager

8/10 – Bra

Stephanie og Jakarta

Likte: Renhold og overnattingsstedets bygg og tilstand
Saya menginap di kamar Executif tetapi kurang puas dengan Wifi dan pelayanan bar yang lama sekali, hari terakhir mau minta piring dan sendok tidak dikasih sampai pagi
Bodde her 2 netter i november 2018

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
فندق عادي
فتدق مقبول وبصراحة ما يستاهل السعر المرتفع لكن الموظفين محترمين وبشوشين وموظف الاستقبال يتحدث العربية وبدون سبب قام بترقية غرفتي الى غرفة مطلة على البحر مع اني لم اطلب منه ذلك ويشكر على ذلك
Bodde her 2 netter i oktober 2018

8/10 – Bra

adrian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2018

8/10 – Bra

tabbachan og 日本

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2018