Utendørsbasseng og solsenger

Anmeldelser av Ascott Jakarta

4.5 out of 5
Ascott Jakarta
Jalan Kebon Kacang Raya No 2, Jakarta, Jakarta

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 242 av totalt 491 anmeldelser." "
Rangering på 8 − Bra. 176 av totalt 491 anmeldelser." "
Rangering på 6 − Grei. 52 av totalt 491 anmeldelser." "
Rangering på 4 − Dårlig. 11 av totalt 491 anmeldelser." "
Rangering på 2 − Forferdelig. 10 av totalt 491 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

8,6/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

9,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Jinuk

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good for rest & shopping
Bodde her 3 netter i mai 2024
Svar fra Sherwin den 22. mai 2024
Dear Jinuk,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Monita

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We love the Strategic location and closeby the shopping center.
Bodde her 3 netter i mai 2024
Svar fra Sherwin den 16. mai 2024
Dear Monita,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Paul

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good appartments and location. one of the best value in area
Bodde her 1 natt i mai 2024
Svar fra Sherwin den 14. mai 2024
Dear Paul,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Lina

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel, centrally located and right next to awesome shopping options.
Bodde her 2 netter i april 2024
Svar fra Sherwin den 30. apr. 2024
Dear Lina,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Yukako

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Sherwin den 30. apr. 2024
Dear Yukako,Thank you so much for your kind rating given.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Muhammad Awalludin

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand
The location of the place is great.
Bodde her 6 netter i april 2024
Svar fra Sherwin den 25. apr. 2024
Dear Muhammad Awalludin,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Indrawati

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Walkable, shopping, foods, transportation , is so easy to go around.
Bodde her 7 netter i april 2024
Svar fra Sherwin den 16. apr. 2024
Dear Indrawati,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Lindsey

Reiste med partner
Likte: Renhold og fasiliteter
Aircon died but they fixed it promptly
Bodde her 7 netter i mars 2024
Svar fra Sherwin den 16. apr. 2024
Dear Lindsey,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

WIDYA

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I had a nice stay at this hotel. Very convenient to shops and supermarket. Nice to have kitchenette, washer & drier.
Bodde her 6 netter i mars 2024
Svar fra Sherwin den 16. apr. 2024
Dear Widya,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

SHUTARO

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Hospitality is excellent. I want to stay in the time I visit Jakarta.
Bodde her 1 natt i februar 2024
Svar fra Sherwin den 24. feb. 2024
Dear SHUTARO,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Norhisam

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Strategic location for those who love shopping
Bodde her 2 netter i februar 2024
Svar fra Sherwin den 13. feb. 2024
Dear Norhisam,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Juliyanti og Glastonbury

Likte: Renhold og overnattingsstedets bygg og tilstand
We had a very nice spa session at the property. Across from huge mall and easy walk to grocery and restaurant.
Bodde her 3 netter i januar 2024
Svar fra Sherwin den 9. feb. 2024
Dear Juliyanti,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

youngju

Forretningsreisende
Likte: Renhold og romkomfort
그랜드 몰 옆이라 위치는 좋았습니다. 아파트형이라 그런지 내부에서 요리도 해 먹을 수 있어서 만족했습니다. 장기 출장이였다면 더 좋을 것으로 보입니다.
Bodde her 4 netter i januar 2024
Svar fra Sherwin den 27. jan. 2024
Dear Youngju,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Vivianti

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra Sherwin den 13. jan. 2024
Dear Vivianti,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Normala

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good location in central jakarta
Bodde her 3 netter i desember 2023
Svar fra Sherwin den 13. jan. 2024
Dear Normala,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

amatoi

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Sherwin den 4. jan. 2024
Dear Amatoi,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

mohammed

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 6 netter i desember 2023
Svar fra Sherwin den 3. jan. 2024
Dear Mohammed,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

6/10 – Grei

Mohammed

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The breakfast could have been better.Resturant needs to be sprayed with mosquitoes spray .Overall ok
Bodde her 6 netter i desember 2023
Svar fra Sherwin den 3. jan. 2024
Dear Mohammed,Thank you so much for your kind review and we will share your feedback to the team.We sincerely apologize for the inconvenience in regards to your breakfast experience, we have shared your feedback to the Restaurant which is a 3rd Party Vendor for future improvements.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Angelmay

Bodde her 2 netter i desember 2023
Svar fra Sherwin den 13. jan. 2024
Dear Angelmay,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

DR KALIISVARAN RAJA

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
GREAT PLCE TO STAY...RECOMMENDED FOR FAMILIES
Bodde her 2 netter i desember 2023
Svar fra Sherwin den 19. des. 2023
Dear DR KALIISVARAN RAJA,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Calvin

Bodde her 3 netter i desember 2023
Svar fra Sherwin den 19. des. 2023
Dear Calvin,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Joel

Bodde her 6 netter i november 2023
Svar fra Sherwin den 20. des. 2023
Dear Joel,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Patrick

Reiste med familie og små barn
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Amazing and friendly staff, large and clean rooms. Restaurant was superb. Would definitely stay again next time we are in Jakarta
Bodde her 5 netter i november 2023
Svar fra Sherwin den 28. nov. 2023
Dear Patrick,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Vivianti

Likte: Renhold og overnattingsstedets bygg og tilstand
It was the third times for me and family . High recomended . All-staff are kindly , helpfull, and feel likes a home . Will be my second home at Jakarta .
Bodde her 6 netter i november 2023
Svar fra Sherwin den 25. nov. 2023
Dear Vivianti,Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback.We look forward to welcoming you back to Ascott JakartaKind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Yee Wei

Bodde her 1 natt i november 2023
Svar fra Sherwin den 25. nov. 2023
Dear Yee Wei,Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback.We look forward to welcoming you back to Ascott JakartaKind regards,Sherwin Supriadi HaryosoGuest Service Manager

6/10 – Grei

Amanda

Forretningsreisende
Likte: Renhold og romkomfort
On the sat the internet and tv is down the whole evening till Sunday afternoon. Is kind of surprising that it was down so long.
Bodde her 3 netter i november 2023
Svar fra Sherwin den 21. nov. 2023
Dear Amanda,Thank you so much for your kind review and we will share your feedback to the team.We sincerely apologize for the Internet and TV cable issue on Saturday, there was a short circuit and the First Media cable optic cable at Thamrin Area was severely Burnt and it took time for them to rectify the issue.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Noor Azlan

Reiste med en gruppe
Likte: Renhold og romkomfort
Bodde her 2 netter i november 2023
Svar fra Sherwin den 21. nov. 2023
Dear Noor Azlan,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Halim

Reiste med familie og små barn
Likte: Renhold og overnattingsstedets bygg og tilstand
There was an internet interruption on the last night of my stay
Bodde her 2 netter i november 2023
Svar fra Sherwin den 21. nov. 2023
Dear Halim,Thank you so much for your kind review and we will share your feedback to the team.We sincerely apologize in regards of the internet disruption, there was a short circuit and fiber optic cable burnt at Thamrin Area hence the Internet and TV Cable (First Media) was down.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

MOHAMMED ALI

Bodde her 3 netter i november 2023
Svar fra Sherwin den 21. nov. 2023
Dear Mohammed Ali,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Mastura

Reiste med en gruppe
Likte: Renhold
Bodde her 2 netter i november 2023
Svar fra Sherwin den 21. nov. 2023
Dear Mastura,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold og romkomfort
Bodde her 3 netter i november 2023
Svar fra Sherwin den 14. nov. 2023
Dear Anonymous,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

JUNICHI

Bodde her 6 netter i november 2023
Svar fra Sherwin den 14. nov. 2023
Dear JUNICHI,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Evy

Reiste med familie
Likte: Renhold og romkomfort
Great location, amenities and staff
Great location and customer service. Genuinely friendly staff (not expecting tips but if you do, it’s appreciated). Older style with old school charm with great amenities. Large rooms. Wouldn’t hesitate to stay here again or in any Ascott property.
Bodde her 2 netter i november 2023
Svar fra Sherwin den 14. nov. 2023
Dear Evy,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

SHAHRIN

Bodde her 1 natt i november 2023
Svar fra Sherwin den 14. nov. 2023
Dear SHAHRIN,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Ayaka

Bodde her 3 netter i oktober 2023
Svar fra Sherwin den 14. nov. 2023
Dear Ayaka,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

HIROE

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i oktober 2023
Svar fra Sherwin den 14. nov. 2023
Dear HIROE,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Ganbat

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 21 netter i september 2023
Svar fra Sherwin den 14. nov. 2023
Dear Ganbat,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Fengky

Bodde her 2 netter i oktober 2023
Svar fra Sherwin den 14. nov. 2023
Dear Fengky,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Indrajati

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 13 netter i september 2023
Svar fra Sherwin den 14. nov. 2023
Dear Indrajati,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Dr. Elaine

Bodde her 3 netter i september 2023
Svar fra Sherwin den 14. nov. 2023
Dear Dr. Elaine,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Simon

Bodde her 4 netter i september 2023
Svar fra Sherwin den 14. nov. 2023
Dear Simon,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

8/10 – Bra

Federico

Bodde her 1 natt i september 2023
Svar fra Sherwin den 14. nov. 2023
Dear Federico,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcoming you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte ikke: Romkomfort
Old and not the cleanest
Pros: great location, but that's the only thing it has going. The hotel is overall quite old, with dated fixtures. The room had a stale lingering smell - like wet laundry, and the air-conditioning seems to be faulty because the air quality remained humid and musty throughout the 5-night trip. It did not change when we tried to turn up or down the temp, or toggle ac modes. Bedsheets had small stains on them which felt unsanitary. The sink in the kitchenette was clogged. Rubber mat in the bathtub/ shower was slippery and unable to adhere to the base, which made getting in and out a safety hazard. Wouldn't stay again.
Bodde her 5 netter i august 2023
Svar fra Sherwin den 19. sep. 2023
Dear Valued Guest,Thank you so much for taking all the time to write a review about your recent stay at Ascott Jakarta.Please do accept our sincere apologies in regards of the stay experiences that did not meet your expectations. Rest assure we have shared your feedback to all related Departments to ensure this will not re-occur in the future.We do hope that we can regain your trust and look forward to welcoming you back to Ascott Jakarta in the future.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

KANG JIN

Bodde her 2 netter i august 2023
Svar fra Sherwin den 19. sep. 2023
Dear Kang Jin,Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback.We look forward to welcoming you back to Ascott JakartaKind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Edward og Sydney

Reiste med partner
Likte: Fasiliteter
Great location and customer service is excellent
Bodde her 3 netter i august 2023
Svar fra Sherwin den 19. sep. 2023
Dear Edward,Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback.We look forward to welcoming you back to Ascott JakartaKind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Anthony og Singapore

Likte: Renhold
Big room good location
Bodde her 2 netter i august 2023
Svar fra Sherwin den 19. sep. 2023
Dear Anthony,Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback.We look forward to welcoming you back to Ascott JakartaKind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Indrawati

Reiste med partner
Likte: Renhold og fasiliteter
Right in the centre of jakarta, very close to Grand Indonesia and Plaza Indonesia, not too far to MRT station .
Bodde her 10 netter i august 2023
Svar fra Sherwin den 19. sep. 2023
Dear Indrawati,Thank you for taking the time to share your stay experience at Ascott Jakarta. We would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Jakarta. We are happy to have met your expectations and endeavor to continually delight our residents whenever they stay with us. Thank you for your valued feedback.We look forward to welcoming you back to Ascott JakartaKind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Paul

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very good value with large luxurious appartments
Bodde her 5 netter i august 2023
Svar fra Sherwin den 14. aug. 2023
Dear Paul,Thank you so much for your kind review and we will share your feedback to the team.We are looking forward to welcome you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

6/10 – Grei

yesim

Likte: Renhold
Bodde her 1 natt i august 2023
Svar fra Sherwin den 14. aug. 2023
Dear Yesim,Thank you so much for your kind review.We are looking forward to welcome you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager

10/10 – Utmerket

Tina

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location m. Valerie is super helpful
Bodde her 5 netter i august 2023
Svar fra Sherwin den 14. aug. 2023
Dear Tina,Thank you so much for your kind review and we will share your feedback to the team.Really appreciate your kind comments and recognition for Valerie, we will share this to Valerie and I am sure she will be appreciate and will be proud for this.We are looking forward to welcome you back to Ascott Jakarta.Kind regards,Sherwin Supriadi HaryosoGuest Service Manager