Vandrerhjem i Isletas de Granada

«We had a nice stay at Hotel Colonial Victonella»

«I can’t say enough good things about my stay. The location is fabulous. It’s a beautiful building. But what really stood out was the amazing staff. Every single person there knew me by name and we’re always so lovely and kind to me. I felt always at home and cared for. Everybody always went out of their way to make sure my stay was good and that I was having a good day. On my birthday they brought me a surprise cake and just really treated me so special. Housekeeping was great. Everything ...

«The room was too small.»

«The door lock was broken, there was a lot of noise on the second floor, and the dog barked incessantly. I checked that breakfast was included, and he said, "Let me show you a picture of where it says so." I showed it to him, even though he knows perfectly well it's included. The breakfast was tasteless. The next day we had to find another place.»

«We booked and prepaid for a private room, but upon arrival, the hostel claimed they were fully booked and had no record of our reservation—despite us having a confirmation email. They kicked us out to find our own lodging and held our money until the next day. Unprofessional and completely unreliable. If they are fully booked, they shouldn't be accepting reservations.»