Hoteller nær Isle Casino Waterloo

«The hotel and Brew Brothers restaurant on site was wonderful. We would have stayed a 2nd night if they hadn't been sold out. Front desk staff were very friendly. Hotel is close to Lost Island as well.»

«Have stayed multiple times when passing thru for work…quality hotel with great staff»

«The check-in clerk wasn't friendly. He didn't greet us. In fact, he barely spoke to me while checking us in. He just asked for my name and phone number, took my cc info, and handed me the keys. He didn't tells where to find the elevators, or provide any information about the property. Our room was clean enough. However they tried to give my brother a room that hadn't been cleaned since the last occupant. In the morning, their breakfast wasn't adequately stocked. We came downstairs ...

«Great customer service»

«.»

«Nice quantity room... breakfast was alright, the pool was small.. but people were very nice and kind.»

«Very clean room,good breakfast, staff was nice but they shouldn't be smoking and vaping right outside the front door, very unprofessional. Also, there were either 3 teenagers or very young 20s males across the hall that probably slammed their door 50 to 75 times in 2 hours. We didn't wanna complain because we didn't know what they might do. They didn't look like the best character. It was okay for one night , but probably would find a different option next time. I will say the shower had the ...

«Shower head leaked, carpeting was filthy and laundry was piled up in the dining area, so I checked out a day early and since I booked thru you the second day of the stay is non refundable not doing this again.»

«This place felt dim, scary, and cheap (which is why it was the price). The rooms were small. The bathroom had literal piles of dirt in the corners. The tub was rust stained and looked dirty. We were too worried to shower there. There were piles of mattresses behind the hotel building. When we first arrived to our room, the cleaning lady was sitting in the hallway outside our room with bags of garbage. The bags stayed in the hallway for several hours after. We only needed a place to stay for the ...

«There were dirty clothes left in the bathroom along with black mold in the corner of the tub. One of the 2 beds we couldn't sleep in. The sheets were firmly when we turned the sheets down. The towel by the sink had hair in it. The pool was drained and closed maintenance. I will never stay here again»

«Our meet and greet was great! And the place is a very nice looking Mansion. But entering the room it was hot to both of us. We started the small window AC in the living room and the vented stand along AC in the bedroom. It took quite a while to cool off. We decided to take a Jacuzzi bath and not only did it not work, we made ourselves even more hot. I went to shave and the bathroom sink is " clogged" not just slowly draining as I could run hot water very long before it was full. Unfortunately ...

«Room was clean nice to have the option of the stove fridge and dishwasher. Restaurant was not good at all. Staff were very helpful.»

«It met my expectations. Thanks»

«I didn’t like the fact that the room is only cleaned once a week, especially cleaning the bathroom and dumping the trash.»

«yes»

«Everything was amazing and the breakfast was great!»

«Little wait to check in but staff was pleasant and once they were done helping others guests check in was fast. There is a musty smell in the hotel so guessing water damage at some point. Room wasn't super clean but for price was fine. Good value. Easy to get to and good lit oarkingare»

«The room itself was very nice and clean. Some aspects of the hotel are dated and need work. There is remodeling being done so this was not unusual. The work done in the rooms is good.»

«Top notch hospitality and customer service! We came back to our room on the 3rd floor and saw the bathroom floor flooded from a leak in the ceiling during a terrible rainstorm . Went to the front desk where the GM continued to apologize and explain they know they need a new roof and that is taking place next week! The hotel was completely booked due to State Trap Shooting taking place but the GM did all he could to make things right and was able to moved us to different rooms to accommodate our ...