Villaer i Isla Holbox

"Pent hotell med veldig god beliggenhet"

"Stayed at one of the beach front cabins for 3 nights with my wife. Wonderful rooms with great placement. Quick and comfortable check in to the hotel, were we are told that at this hotel gratuity is included always (15%). Which is fair enough, if service is good. This is a premium priced hotel, $1000+ dollars a night for the beach front cabins. The shock when every employee at every meal then underlines and hints towards you giving more than the already included 15% just makes what should be a relaxed and comfortable stay very tense. Especially when the food is a tad disapointing compared to the rest of the island, its the most expensive on the island and the service is not that great. To top it of, the included breakfast is just a joke. 1/3 of the menu is included. And if you chose the included parts, you get a bill for 0.03$ at the end. So that you can give more gratuity, once again. The eggs at the breakfast were great. And I got asked what I wanted in my omlette, I chose 4 ingredients. Only for the waiter to tell me only two are included. Either just have me pay for breakfast, thats fine or have it totally included. How annoying it is having the waiter using 6 mins breaking down what you have to pay 2, 3 or 4$ extra for? You want cheese, mushrooms, onion AND ham in your omlette? Well.. Thats 6$. Just honestly, get on with it. The constant chase for the small amounts ruined what should have been a 5/5 stay. I would suggets to sort that out asap. "