As senior citizens, my wife and I are so thankful for the desk clerk Anna. She was so valuable in helping us use the guest computers at the hotel. Our vacation was cut short due to the weather. She walked us through what we had to do to cancel our reservations through Expedia at three other hotels. We were facing a timeline and if we did not cancel then and there, it would have cost us a lot of money in cancellation fees. Anna was a Godsend. We cannot thank her enough. She deserves the highest praise from Holiday Inn & Suites Idaho Falls. Thank you again, Anna.