Kjære gjest, Tusen takk for din flotte beskrivelse av oppholdet, og ikke minst gledelig å lese hvor godt dere trivdes hos oss. Vi håper dere velger oss igjen ved neste Ibiza tur. Velkommen skal dere være! María S. Hospitality Manager

Dear Mr. Erikson, First of all, I would like to thank you very much for choosing our hotel as your holiday destination. I am well aware of your case since I am the person who received your complaint and helped during your stay. I am so sorry that your glasses went missing during your holiday with us. Our staff is highly qualified and well trained to get the job done. We trust all members of our team and that is why the bad experience you had was particularly concerning. You started to miss your sunglasses from 21 pm, and after reading your room door we proved that no one from our staff had walked in. The cleaning service and mini bar restocking took place during the morning. After being realized that you were the only person who entered into the room and upon your request, we started searching them in the hotel where you previously stayed at and other possible places where you had recently been. Please be assured that we do care about the satisfaction of our guests and always follow up complaints and go above and beyond with our help. If there had been a theft and so were proved, we would had been the first to take matters in our own hands. The management is not responsible for the valuables if they are not left in the safety deposit box. While each hotel has its own procedures, it is generally the case. I am still happy to read that you were satisfied with the hotel in overall, good breakfast buffet, poll area and other facilities. Kindest regards, María S. Hospitality Manager

Dear Brett,Thank you for taking the time to review your recent stay.We are delighted to hear that you found our room cleanliness and amenities to your satisfaction, and that the overall condition of our hotel met your expectations. We strive to maintain the highest standards of cleanliness and comfort, and it's gratifying to know these efforts resonated with you.Regarding your experience with the service, we regret to hear that the dedication of our staff seemed compromised due to busyness. Please rest assured that our team is committed to delivering excellent service, and we will continue to emphasize the importance of maintaining our standards, even during peak times.We understand your preference for an adult-only pool area. While Grand Palladium Palace Ibiza Resort & Spa is proud to be a family-friendly destination, we appreciate such suggestions as we are always looking for ways to enhance the experience of all our guests. Please note that we offer a variety of pools, including quieter zones that might provide the more tranquil atmosphere you're looking for. As for the suggestion of a heated pool, we recognize the added comfort this feature could provide and will take it into consideration for our future guests.We are pleased that you recognized the value of your stay and enjoyed many aspects of our resort. Our team is passionate about ensuring that all our guests have an enjoyable and memorable experience.We hope to welcome you back. Best wishes,Jaime Sierra, Duty Resort Manager

Dear Emma, Thank you for your feedback.We are thrilled to hear that you found our all-inclusive food options to be epic, with a wide variety of choices and premium seafood options. We take pride in offering a diverse selection of dishes to cater to our guests' preferences.We apologize for the inconvenience you faced with the bathroom smell and dampness. Our hotel is surrounded by a protected natural space, which may sometimes contribute to such issues. We will address this with our maintenance team to ensure a more pleasant experience for our future guests. Regarding the spa, we are sorry to hear that it did not meet your expectations. We will take your feedback into consideration for future improvements. We also apologize for the closure of some facilities during your stay due to the end of the season. We appreciate your understanding and will work on better communication in the future.We look forward to welcoming you back in the future.Best wishes,Pedro Colomar, Rooms Division Manager

Estimada Verena,Su puntuación nos da la idea de que su estancia en nuestras instalaciones fue, en líneas generales, positiva. Centramos nuestros esfuerzos en hacer que la experiencia de quienes nos visitan sea agradable y nos alegra haberlo conseguido en su caso.No obstante, echamos en falta más información acerca de los aspectos que considera susceptibles de mejora para poder lograr la máxima puntuación en su próxima visita. Los testimonios de los huéspedes son de suma importancia para nosotros en tanto que nos ayudan a prosperar.Esperamos su próxima visita con ilusión. ¡Hasta pronto!Pedro Colomar, Rooms Division Manager

Dear Jason,Thank you for sharing your positive review.We are delighted to hear that you appreciated our beach proximity, pool options, and the quality and variety of our buffet food. It's great to know that our recently renovated junior suite was spacious and comfortable for your family. We are also glad that you enjoyed the peaceful atmosphere during your stay in October.We apologize for the inconvenience you faced with the availability of our à la carte restaurants. We recommend our guests to book in advance to secure a spot, but we understand that it might not always be possible. Our guest services team is always ready to assist with reservations and waiting lists to ensure that our guests have the opportunity to experience our diverse dining options. We will take your feedback into account to improve our booking system and ensure a better experience for our future guests.Thank you again; we look forward to welcoming you back in the future.Kind regards,David Filgueira, Duty Resort Manager

Dear Ravi,Thank you for taking the time to review your stay.We are delighted that you appreciated our central location and your kind comments about our team who work hard to ensure that we deliver the best service are very rewarding.We look forward to the pleasure of welcoming you back again in the future. Many thanks,David Filgueira, Duty Resort Manager

Dear Timo,Thank you for this positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to having you return. Best wishes,David Filgueira, Duty Resort Manager

Dear Sarah, Thank you for this review of your recent stay.We are delighted to hear that you found our hotel great and enjoyed our all-inclusive food offerings.However, we regret to learn about the noise from the maids in the morning. We appreciate your feedback and will address this issue with our housekeeping team to ensure a more peaceful experience for our guests. We apologize for any inconvenience this may have caused during your stay.We look forward to welcoming you back in the future.Best wishes,Fer Bouchar, Smile Manager

Chère Haifa,Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis de savoir que vous avez apprécié la propreté de nos chambres, l'état général de l'hôtel, nos services et les équipements de la chambre. Votre satisfaction est notre priorité et nous sommes heureux de constater que nous avons répondu à vos attentes.Encore une fois, merci pour vos aimables paroles et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Ibiza.Au plaisir de vous revoir parmi nous,David Filgueira, Duty Resort Manager

Dear Rich,Thank you for such a positive review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We look forward to the pleasure of welcoming you back again in the future. Many thanks,David Filgueira, Duty Resort Manager

Sehr geehrte Christina,vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und Sie einen rundum schönen Aufenthalt hatten. Im Namen des gesamten Teams bedanken wir uns recht herzlich für Ihren Besuch und freuen uns, dass Ihnen der gute Allgemeinzustand unseres Hauses aufgefallen ist.Hoffentlich entscheiden Sie sich auch bei Ihrem nächsten Aufenthalt in Playa d'en Bossa wieder für uns.Herzliche Grüße,David Filgueira, Duty Resort Manager

Estimados huéspedes,Muchas gracias por el tiempo que han dedicado a escribir esta reseña sobre nuestro hotel.Nos alegra saber que nuestro personal fue amable y que disfrutaron de la comida en las noches. Apreciamos sus comentarios sobre la decoración del hotel y nos complace que hayan tenido una estancia agradable.Lamentamos que la playa frente al hotel no haya sido de su agrado y que haya tenido inconvenientes con el servicio de sillas y sombrillas. Aunque no ofrecemos este servicio de forma gratuita, nos esforzamos por brindar una experiencia de calidad a nuestros huéspedes, además, tenga en cuenta que son licencias que otorga el ayuntamiento y en comparación con el resto de hoteles y clubes que hay en la playa, tienen el precio más económico de la zona al sólo cobrarles las tasas que impone el ayuntamiento.En cuanto a la piscina, es cierto que no está climatizada, pero ofrecemos varias piscinas en el resort para satisfacer las preferencias de nuestros huéspedes. Sentimos que los licores incluidos no hayan sido de su agrado, pero nos enorgullecemos de ofrecer una amplia variedad de opciones para todos los gustos dentro de la gama All Inclusive.Con relación al cargo por el servicio de habitaciones, es una tarifa estándar que se aplica para cubrir los costos adicionales del servicio.Nos gustaría volver a tener la oportunidad de recibirles de nuevo. Atentamente,

Dear Tina,Thank you for sharing this review.We are thrilled to hear that you appreciated the cleanliness of our hotel and found our service to be exceptional. Our team works hard to maintain high standards and provide a comfortable stay for our guests.It's great to know that you enjoyed the condition of our hotel as well. We continuously strive to keep our facilities updated and well-maintained to ensure a pleasant experience for all our guests.We look forward to the pleasure of welcoming you back. Many thanks again,David Filgueira, Duty Resort Manager

Dear Sandy,Thank you for such a positive review of your stay.We are thrilled to hear that you found our hotel to be clean, well-maintained, and that our service met your expectations. It's great to know that our room amenities were satisfactory and contributed to your enjoyable stay.Once again, thank you for your kind words and positive feedback. We truly appreciate it and look forward to welcoming you back in the future.We look forward to seeing you again soon, Kind regards,Fer Bouchar, Smile Manager

Dear William,Thank you for this kind review.We are pleased that you had a pleasant stay with us and appreciated our high standardsHowever, we feel we offer a wide range of quality food items at breakfast for a competitive price, nonetheless, we always welcome any suggestions on how we could improve.We look forward to seeing you again soon.Best regards,David Filgueira, Duty Resort Manager

Dear Sara, Thank you for taking the time to share your review with us.We are pleased that we were able to meet your expectations.We look forward to the pleasure of welcoming you back. Many thanks again,Fer Bouchar, Smile Manager

Dear Paul,We appreciate the time you have taken to share your feedback.We are sorry to hear that your stay did not meet your expectations. Our team strives to provide a high level of service and cleanliness, and we apologize for any inconvenience you may have experienced. Regarding the difficulty in getting a taxi, we understand that it can be challenging during peak times, and we appreciate your patience.We also apologize if you found the food to be underwhelming. Our hotel offers a variety of dining options, including six restaurants with different cuisines to cater to our guests' preferences. We will take your feedback into consideration as we continuously work to improve our offerings and services.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards,David Filgueira, Duty Resort Manager

Estimada Romano,Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,David Filgueira, Duty Resort Manager

Guten Tag lieber Sascha,vielen Dank für Ihre Bewertung und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.Es freut uns zu hören, dass Sie unseren Service grundsätzlich gut bewertet haben. Wir bedauern jedoch, dass Sie mit dem Zustand des Hotels nicht zufrieden waren. Des Weiteren entschuldigen wir uns für die Unannehmlichkeiten, die Sie bezüglich der Liegen und der Getränkeauswahl im All-inclusive-Angebot erlebt haben. Wir bieten unseren Gästen eine Vielzahl von Getränken und Cocktails in unseren verschiedenen Bars an, um den unterschiedlichen Geschmäckern gerecht zu werden. Bitte beachten Sie, dass die Liegen am Strand von einem externen Anbieter bereitgestellt werden und daher möglicherweise zusätzliche Kosten anfallen.Wir hoffen, dass Sie uns trotz dieser Erfahrungen noch einmal besuchen werden, um Ihnen ein besseres Erlebnis zu bieten. Im Namen der gesamten Crew wünschen wir Ihnen alles Gute und danken Ihnen ganz herzlich für Ihren Besuch.David Filgueira, Duty Resort Manager

Dear Mohammad,Thank you for taking the time to share your feedback.We are sorry to hear that your experience did not meet your expectations. Our hotel has recently undergone renovations, and we strive to provide a comfortable and modern atmosphere for our guests. We apologize if the room you stayed in did not meet your expectations. We are continuously working on improving our facilities and services, and we will take your comments into consideration.We also apologize for any inconvenience you may have experienced with our staff. We pride ourselves on providing excellent customer service, and we will address your concerns with our team to ensure that we maintain our high standards. Our goal is to create a welcoming and friendly environment for all our guests.We hope you will consider staying with us again in the future. Best regards,

Dear Armin,Please accept our sincere thanks for this kind feedback.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,David Filgueira, Duty Resort Manager

Dear Sonia,Thank you for your positive feedback.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold.We look forward to seeing you again soon, Kind regards,David Filgueira, Duty Resort Manager

Dear Carolina,Thank you for reviewing your recent stay with us.We are thrilled to hear that you had an enjoyable time with us.Your kind remarks are a reward and an incentive for our team members to continue with their efforts to uphold our high standards.We have taken note of your comments regarding sunbeds and will be reviewing this.We look forward to welcoming you back in the future.Best wishes,David Filgueira, Duty Resort Manager

Dear Anasia,Thank you for taking the time to share your feedback,Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We look forward to welcoming you back. Best wishes,David Filgueira, Duty Resort Manager

Sehr geehrter Gast,vielen Dank für Ihren Besuch und Ihren Erfahrungsbericht zu unserem Hotel.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir freuen uns sehr, dass wir Sie auch in Zukunft wieder bei uns als Gast begrüßen dürfen!Mit besten Grüßen,David Filgueira, Duty Resort Manager

Dear Guest,Thank you for sharing this positive feedback of your stay.We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with the relevant manager.We look forward to welcoming you again. Best wishes,David Filgueira, Duty Resort Manager

Querido Junior,Estamos muy orgullosos de poder leer que tuvo una óptima estancia con nosotros.Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.Le enviamos un saludo muy cordial. Atentamente,David Filgueira, Duty Resort Manager

Dear Annalisa,Thank you for taking the time to share your review.We are delighted that you enjoyed your dining experience. however, we are sorry that you felt the level of service delivered was not that expected and rest assured that this critical feedback will be addressed with our team.We look forward to welcoming you back in the future.Best wishes,Lara D'Agostino, Guest Service Manager

Beste Sanne,Bedankt voor uw feedback.We zijn blij dat we u van dienst konden zijn met ons hotel. We noteren uw feedback en zullen kijken wat we kunnen verbeteren.We verwelkomen u graag opnieuw. Met vriendelijke groet,Lara D'Agostino, Guest Service Manager

Beste Maria,Dank u voor uw mooie beoordeling.Wat fijn dat u zo heeft genoten van uw verblijf in Playa d'en Bossa en dat we hiertoe hebben kunnen bijdragen. Ons team dankt u voor het compliment.Tot weerziens.Lara D'Agostino, Guest Service Manager

Beste Johannes,Bedankt voor uw review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Met hartelijke groet,Lara D'Agostino, Guest Service Manager

Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to have the pleasure of seeing you again in the future. Kind regards,Lara D'Agostino, Guest Service Manager

Cher De Baets,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis que vous appréciez la qualité de nos prestations et vous remercions de votre fidélité.En effet, nos prix sont dynamiques, comme la plupart des hôtels, et fluctuent selon la demande. Il est donc préférable de réserver à l'avance afin de bénéficier de meilleurs tarifs. Cependant, nous prenons note de votre suggestion.Merci de mentionner le dynamisme de notre équipe !Nous espérons avoir le plaisir de vous revoir parmi nous très bientôt.Bien à vous,Lara D'Agostino, Guest Service Manager

Dear Matthew,We would like to thank you for sending us your rating.It is rewarding to know you were satisfied with your stay. We welcome any suggestions which you may have on how we may have made your visit a perfect one.We hope to welcome you back for a return visit. Best regards,Lara D'Agostino, Guest Service Manager

Estimada Priscila,Gracias por elegir Grand Palladium Palace Ibiza Resort & Spa y por hacernos llegar su testimonio.Nos alegra saber, por su puntuación, que su estancia en nuestras instalaciones fue, en líneas generales, satisfactoria. Trabajamos a diario por ofrecer el mejor de los servicios a quienes nos visitan y nos alegra que así lo haya percibido. Valoraciones como la suya son, sin duda, el mayor reconocimiento a tal labor.Esperamos tener la oportunidad de volver a darle la bienvenida en otra ocasión. Un saludo cordial.Lara D'Agostino, Guest Service Manager

Dear Leeann,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that we were able to meet your expectations.It would be a pleasure to have you return on a future occasion.Best wishes,Lara D'Agostino, Guest Service Manager

Dear Penny,Thank you for your feedback.We are very sorry to hear of the issue you mention during your stay. The comfort and well-being of our guests are of the utmost importance to us and we take such incidents very seriously indeed.We do not have any known cases of food poisoning and can assure you that we use good quality products and maintain high standards of hygiene and cleanliness throughout our hotel. Food poisoning is confirmed through a number of medical tests, and stomach viruses, which often have similar symptoms, can be present in a large hotel complex. We do hope that your husband is feeling much better now.While we are happy you received the friendly service expected from our housekeeping team, we are sorry that you felt we fell short of our high service standards. Rest assured that we will use your feedback to address this matter with our team and take necessary action.Please make us aware of any needs during your stay, our team are more than happy to assist.We hope to welcome you back for a return visit.Best regards,Lara D'Agostino, Guest Service Manager

Dear Chris,Thank you for taking the time to share your review.We appreciate that you chose to stay with us and are glad to know your experience was pleasant.Knowing you enjoyed your meal is the greatest reward for our restaurant team.We hope that we have the pleasure of seeing you again in the future. Best regards,Lara D'Agostino, Guest Service Manager

Dear Daniel,Thank you for sharing your kind review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We look forward to having you return. Best wishes,Lara D'Agostino, Guest Service Manager

Dear Kristin,We acknowledge with thanks your rating about your recent stay.We are glad that this was to your satisfaction.We hope to welcome you back for a return visit. Best regards,Lara D'Agostino, Guest Service Manager

Dear Lindsay, Thank you for this review of your recent stay.We are thrilled to hear that you had an enjoyable time with us and appreciated our comfortable accommodations, drawing on this to let you know that will be renowed the next year, as well as our convenient location. Your kind remarks are a reward and an incentive for our team members to continue with their efforts to uphold our high standards. We are delighted to know that your dining experience and our high standards met your expectations.We have taken note of your comments regarding sunbeds and we will continue reviewing this.We look forward to welcoming you back in the future.Best wishes,Denis Aldrey, Operations Manager

Dear Laurent,We are grateful for this maximum rating of your recent stay.We are delighted you had a great stay.Thank you again.We look forward to welcoming you back. Best regards,Lara D'Agostino, Guest Service Manager

Dear Fernando, Thank you for taking the time to review your stay. We are delighted that you enjoyed our pool facilities and appreciated our entertainment program. It is also great that we are able to provide you with a great dining experience. However, we regret that you felt the service by our reception team that first day was not up to the usual high standard we set ourselves. We hope to have the opportunity to welcome you back. With very best wishes, Denis Aldrey, Operations Manager

Dear Les, Thank you for your kind feedback. We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team, who will be very pleased to know that they helped to make your visit so enjoyable. We would be delighted to welcome you back on another occasion. Kind regards, Denis Aldrey, Operations Manager

Estimado Huésped Le agradecemos mucho el tiempo empleado en dejarnos su valoración. Nos alegra saber que tuvo una estancia agradable. Haremos todo lo posible para que, si vuelve a visitarnos, su satisfacción sea absoluta. Un cordial saludo. Lara D'Agostino, Guest Service Manager

Dear Sonia,Thank you for rating your recent stay.We are glad that this was to your satisfaction.However, we would love to know what would have made your stay a perfect one.We look forward to welcoming you again. Best regards,Lara D'Agostino, Guest Service Manager

Dear Angelica, Thank you for rating your recent stay. We regret that not everything was to your satisfaction. We would appreciate a private message with more details. We hope to have the pleasure of seeing you again in the future. Kind regards, Lara D'Agostino, Guest Service Manager

Dear Allen, We would like to thank you for this review about your experience in our resort. We understand that from time to time things do need to be replaced and refurbished and so do carry out maintenance whenever necessary. We will be taking your comments into consideration when planning future improvements. We regret that our all-inclusive model did not meet your expectations however all the information regarding our resort is available on our website and booking platforms. Please rest assured that your feedback has been duly noted nevertheless. We do hope to welcome you back for an improved experience. Best wishes, Lara D'Agostino, Guest Service Manager