We very much enjoyed our stay in Plumtrees and we would definitely book again, especially post-covid.
The reason I have only given 3 for cleanliness and customer service is that there was no way of knowing how clean the property was in covid terms. It had clearly been cleaned but what else had been done? Had all the surfaces in all the rooms been cleaned with an approved anti-viral cleaner? Ditto the handrail down the stairs, the door and window handles and the light switches? Had the house been thoroughly aired? As there was no mention of any of this on the website, or in the information we were sent, I contacted Norfolk Hideaways but they were no help. They just said: "all our cleaners know the protocols" but, as they do not publish those protocols, that was no help. As a result, we opened all doors, windows and skylights upon arrival for 30 minutes and we cleaned all of the above ourselves. It took us about an hour.
Plumtrees has some quirky design features, such as the light fitting in the Master Bedroom being a made from a dustbin and jam jars, but these do not detract from its comfort. It also has several low beams which is unexpected for a modern house, one towards the bottom of the main stairs and one in the en-suite bathroom. Being a tall male, I could not use the en-suite toilet but, as we had the whole house to ourselves, I used the family bathroom or downstairs toilet so it was not a problem.
The views from the Master bedroom are magnificent, both to the north (towards the sea) and the east (towards RSPB Titchwell). We spent many happy hours enjoying those views - the house is worth booking for them alone!
If I were to make one suggestion to improve the property it would be to upgrade the bed in the Master Bedroom from king (5ft wide) to super-king (6ft wide). There is more than enough room and it would be a major benefit.