Dear Mr. Charles,I would like to express my sincere appreciation for your valuable feedback, and I am delighted to provide further details to address the points you raised.LeBlanc Saigon is uniquely positioned within a local Vietnamese neighborhood, offering an authentic experience that is distinct from typical tourist areas. Our location provides an opportunity to immerse yourself in the lifestyle of the Vietnamese people. Additionally, this area boasts a wide array of dining options, ranging from street food vendors and eateries to restaurants and upscale dining establishments.Furthermore, our hotel is intentionally situated away from the bustling main streets, ensuring a tranquil environment that sets us apart from other accommodations. Access to our establishment is through a small alley, which is only 15 meters from the main street. This is precisely why, in our hotel's promotional materials, we highlight the opportunity for guests to "Stay at LeBlanc Saigon and Enjoy Vietnamese Life." We want our guests to experience the rich and vibrant culture of Vietnam during their stay with us.Secondly, we serve a daily continental breakfast and one type of Vietnamese breakfast for your choice. With the Vietnamese breakfast, we change the menu every day to provide the best experience of Vietnamese food taste.In addition, during your 5-night stay at LeBlanc Saigon, we didn't receive any feedback or requests, so we were unable to assist you further. We always have highly proficient English-speaking front desk staff available in the mornings. However, should you require assistance at any time, you can reach us through our 24/7 English hotline. You'll find the hotline number on the hotel's business card, located at the front desk, and on the notice board in front of the main entrance.Thank you for bringing your concerns to our attention, and we hope this explanation helps provide a clearer understanding of the local customs and the unique experience we offer at LeBlanc Saigon.I acknowledge that our hotel may not have met your expectations, and I genuinely apologize for any inconvenience you experienced during your stay. Should you have any further questions or require additional information, please do not hesitate to reach out to me.Best regards,

Dear Sir,I appreciate your feedback; however, I would like to clarify that your comments may not pertain to LeBlanc Saigon. We ceased our airport transfer service post-COVID-19 to minimize travel expenses for all guests. This means we have not canceled any airport shuttle services with you.The majority of our guests who have stayed at LeBlanc Saigon consistently provide positive reviews, and the images on our website accurately represent the reality of our accommodations.I kindly request that you reconsider your review in light of this information and update it promptly to accurately reflect your experience with LeBlanc Saigon.Should you have any questions, please feel free to contact me.Best regards,

Dear Ms Kim Chi,We greatly appreciate your valuable feedback, which provided detailed information that can be of great assistance to future guests.We look forward to the opportunity to serve you again in the near future. Should you have any questions or require further assistance, please do not hesitate to contact me.Best regards,

Dear Sir / Madam,Thank you for your stayed at Lelanc Saigon,I would like to clarify your info about our FO desk not open 24 hours,By this message, I'm pleased to reconfirm our FO desk open 24 hours with FO staff. For all guest, to open the main entrance always we have 3 options:1. At the main entrance (beside the notice signboard) always has Door bell, when you come back late then press this bell for my staff at the lobby will open the main entrance for you. 2. Any guest stayed at LeBlanc Saigon consecutive two nights we allways create fingerprint to open the main entrance.3. In case any guest don't like to create the fingerprints and don't like press the Door bell at night you can call hotline number on the notice signboard at the main entrance then the hotline will call the staff at lobby to opening the door for guest.Sorry again for your inconvenience if we have any mistake to give you the wrong information,If you have any questions, please do not hestiate to contact me,Best regards,

Dear Sir, After recheck, We was found your booking in NO SHOW status but we didn't known the reason you made our review only 02 stars without used our service. This's unfairplay action to us. Best regars,