Dear Sir/ Madam, Warmest greetings from Hotel Grand Saigon and thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. Highly appreciate your guest's valuable rating for improving our service quality in order to bring fantastic satisfaction to you in the future.Yours sincerely,

Dear Oestein , Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely,

Dear Mr. Philip, Warmest greetings from Hotel Grand Saigon and thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. First of all, we are truly sorry for causing your inconvenience by not being attentive in service towards to you. We also understand that this will make you unhappy for your stay here. All above, please accept our deeply sympathy and forgiveness so that the hotel has the opportunity to serve you better in the future. Once again, highly appreciate your guest's valuable feedback and we truly expect to receive much your sincere comments for improving our service quality in order to bring the fantastic satisfaction for you in the future. Yours sincerely, Hotel Management Team

Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our service did not meet your expectations. Please accept our sincerest apology for the inconveniences we have caused you. In the meantime, we strive to clarify the problems as well as solutions available in order to prevent this problem from occurring again in the future. We deeply understand how important to be of your choice and we want to do the best we can. Again, we highly appreciate your feedback since it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Dear Our Valued Guest We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. In addition, it is so fantastic when you could feel comfortable with our room, and breakfast services. We will send your comment directly to our colleague as your gift for us to give you the better service in the future. We hope to welcome you back at Grand hotel Saigon! Sincerely, The Hotel Management Board

Thanks for staying with us. We appreciate your feedback!

Dear Mr/Ms. MUI KWANG,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,

Dear Mr/Ms MUI KWANG ,We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,

Dear Mr./Ms. Rieko,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

Dear Mr./Ms. Satoshi,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

Dear Mr. Francisco,First of all, it is my pleasure to read your comment and understand your personal feeling about Hotel Grand Saigon. We appreciate your experience sharing, and staying with our hotel.Regard as the issues, we would like to apologize to you because we could not give you the fantastic service you expected. We took note and shared your case with all relevant departments.Look forward to saying welcome you soon in our hotel.All the best wishes to you!

Dear Mr/ Ms. Michio, Warmest greetings from Hotel Grand Saigon and thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. Highly appreciate your guest's valuable rating for improving our service quality in order to bring fantastic satisfaction to you in the future. Furthermore, it will be great if you could spend a little of your valuable time to give us your specifically comment of your stay for better improvement by email guestrelations@hotelgrandsaigon.Thank you so much for your kindness!Yours sincerely,

Dear Mr/Ms. Andy,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

Dear Mr/ Ms. KWANGMO ,Warmest greetings to Hotel Grand Saigon!Thank you for choosing Hotel Grand Saigon as your preferred accommodation/ and for spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all the best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in the coming time.Yours sincerely,

Dear Mr/Ms. Dario,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

Dear Mr./Ms. Dario,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

Dear Mr/Ms Yannick,We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,Hotel Management Board

Dear Mr. /Mrs. Wei,With all my heart, we would like to say thank you a lot for staying with us. It is our pleasure that you could have a great experience in Hotel Grand Saigon, and Ho Chi Minh City as well.Your comment is one of the inspirations for us to keep improving our service, and quality. We hope that you will come back to our hotel someday in the near future and we promise to make your stay even better.We wish you all the best.Kind regards,Hotel Management Board

Dear Mr. /Ms. Hoon,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

Dear Mr/ Ms. Daisuke, Warmest greetings from Hotel Grand Saigon and thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. Highly appreciate your guest's valuable rating for improving our service quality in order to bring fantastic satisfaction to you in the future. Furthermore, it will be great if you could spend a little of your valuable time to give us your specifically comment of your stay for better improvement by email guestrelations@hotelgrandsaigon.Thank you so much for your kindness!Yours sincerely,

Dear Mr/Ms Loirraine,We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,Hotel Management Board

Dear Mr/Ms. Maria,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

Dear Mr/Ms. David,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

Dear Our Valued Guest, ,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

Dear Mr/Ms. Michael,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

Dear Mr/Ms.Miguel,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

Dear Mr/Ms. Dinesh,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

Dear Mr. FarhangFirst of all, I would like to say thank you for staying with us. In addition, we appreciate highly when you can share with us your personal feeling. We really need your comments to understand and improve our services.Generally, we apologize you and your partner because we could not reach your expectations during the time you stayed with us. All your comment will be noticed and shared with all our staffs. It could be seen as a gift for our effort to serve you, and your experience about our breakfast would be send directly to our managers as the constructive comment.All the best with for you, and your family!Best Regards,Hotel Management Board

Dear Mr/Ms. LucileThank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

Dear Mr./Ms. Denise,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

Dear Mr/Ms. Yuji,We are very proud of our staff, and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,

Dear Mr. /Ms. Thomas,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

Dear Mr/Ms. Katsuki,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

Dear Mr/Ms. Takeshi,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

Dear Mr/Ms. Phuong,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

Dear Mr. /Mrs. Anh Tuan,With all my heart, we would like to say thank you a lot for staying with us. It is our pleasure that you could have a great experience in Hotel Grand Saigon, and Ho Chi Minh City as well.Your comment is one of the inspirations for us to keep improving our service, and quality. We hope that you will come back to our hotel someday in the near future and we promise to make your stay even better.We wish you all the best.Kind regards,Hotel Management Board

Dear Mr./ Ms. Donald,Thank you for choosing Hotel Grand Saigon and sharing with us your kind comment.In terms of the pathway challenge, we will pay attention to the problem mentioned, and try our best to improve it in the near future. I believed that you discovered almost the attractions in Ho Chi Minh City and took a lot of amazing pictures. In addition, it is so fantastic when you could feel comfortable with our room and bed especially.We wish you all the best wish will come to you and look forward to meeting you again soon.Kind regards,Hotel Management Board

Dear Mr./Ms. Kentaro,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

Dear Mr./ Ms. Donald,Thank you for choosing Hotel Grand Saigon and sharing with us your kind comment.In terms of the pathway challenge, we will pay attention to the problem mentioned, and try our best to improve it in the near future.I believed that you discovered almost the attractions in Ho Chi Minh City, and took a lot of amazing pictures. In addition, it is so fantastic when you could feel comfortable with our room and bed especially.We wish you all the best wish will come to you and look forward to meeting you again soon.Kind regards,Hotel Management Board

Dear Mr. Jeffrey Charles,First of all, we would like to thank you so much for staying with us. Our team and I felt so excited and happy when you could have the best experience with the nice room, and great view in our hotel. We believe that we gave you positive views about the Vietnamese hotel industry, and the most beautiful part of Sai Gon River.We hope that we could see you, your family, and your friend as well in our hotel in the near future.All the best wishes to you!Best Regards,Hotel Management Board

Dear Mr./Ms. Thanh Long, Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

Dear Mr. /Ms. Khai,We are very proud of our staff, and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,Hotel Management Board

Dear Mr.&Mrs. Sandra, First of all, I would like to say thank you for staying with us. In addition, we appreciate highly when you can share with us your personal feeling. We really need your comments to understand and improve our services.Generally, we apologize you and your partner because we could not reach your expectations during the time you stayed with us. All your comment will be noticed and shared with all our staffs. It could be seen as a gift for our effort to serve you, and your experience about our breakfast would be send directly to our managers as the constructive comment.All the best with for you, and your family!Best Regards,Hotel Management Board