Hoteller i Highland Springs

«Great customer service»

«Location was great»

«We stopped after a long day and were pleasantly surprised to find they had dinner/appetizers available at no charge for guests. The pool was great and the room was incredibly clean! The staff was very friendly and welcoming»

«Very clean and smelled great. Everyone was friendly»

«Room was clean and spacious.»

«Hotel was under construction in the main floor areas. This was not noted on website when I booked the hotel. We arrived after 8pm and workers ere still working, Hanging pictures and laying flooring. Room was ok, clean but not newly renovated. Breakfast was minimal (egg bites, bagels, and waffles). Hotel put an extra $100 hold/charge on my credit card for incidentals. I didn’t realize until I checked my credit card the next day. I called the hotel and asked about the charge. She said they had ...

«Stains on the ceiling and walls. worn fabric on furniture, outdated colors, hard to locate. Felt 'dirty'. Questioned the clientele. Carpet stains and sandy feel. Called Expedia and checked out immediately.»

«Lots of broken things in the room. Breakfast wasn’t ready til 7:30 and staff seemed annoyed when asked anything»

«One of the nicest airport hotels I have stayed at. The room was huge, clean and comfortable! Bar and restaurant open until 11pm. Nice exercise and pool. Starbucks in lobby area. 5 minute shuttle to airport. I will stay here again on future trips to the Richmond Va. area.»

«The staff was very friendly and the hotel room was very clean!»

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«Closed down breakfast early , but overall it was good»

«The staff at Hyatt Place were exceptional. We stayed there for several nights while waiting to get an apartment in the area, and with two small kids and a lot of luggage we required a lot of special treatment. The staff were friendly and helpful, we felt right at home and well taken care of. The staff were friendly with the kids and were even allowed to store our things in their storage room for a few days. »

«The room was very clean when we checked in.... however we were there for four nights and they never cleaned the room. When I asked about it at the front desk, I was told that they only clean every third day.... it did not happen on the third day either.»

«Everything was great!»

«I liked everything about the room. The location was perfect. The staff was very helpful. The coffee maker was top notch. I do have one suggestion about the breakfast though, Kindly add some turkey bacon or sausages (No pork) to the breakfast buffet. Other than that I have zero complaints. Thank you.»

«This hotel is absolutely beautiful. Staying here was a real pleasure. Everything was clean, well-maintained, and very comfortable. The staff was incredibly friendly, welcoming, and helpful throughout our stay. We enjoyed every moment and would 100% come back again. We look forward to staying here in the future and enjoying this wonderful hotel once more.»

«Great staff. Quick and easy check in. Room was clean and well accommodating. Definitely will stay again.»