Hoteller i Highland Springs

«The staff was very friendly and the hotel room was very clean!»

«Breakfast and Dinner were both FREE and Excellent!»

«Great place to stay after a long day at Kings Dominion! Place was nice, clean, quiet! Front desk staff and housekeepers were all very nice and friendly! Breakfast was great and the lady stocking the breakfast was very nice and helpful! Will 100% stay again! Such a nice property tucked off the main road!»

«The room was extremely clean and we appreciated the attention to detail and care the head of housekeeping put into her job. You can tell she prides herself in providing great customer service. The front desk was also very helpful.»

«Great staff, perfect for a short stay right at the airport!»

«This hotel is old and have been renovated, but cheap remodeling has been done.»

«Would stay again…friendly staff, clean rooms, loved the amenities»

«Location and clean rooms!»

«The tv and microwave did not work in the room. The room had an old smell to it. Otherwise everyone was nice and helpful.»

«We only stay over night between flights. We were extremely impressed by the staff. Every encounter was friendly, polite, helpful, and welcoming. Both shuttle drivers were beyond pleasant. Desk staff smiled, had pleasant personalities, and were extremely helpful. The restrooms (in room & in lobby) were clean and stocked. Housekeeping held open elevator doors while wishing us a pleasant evening. The room was clean, neat and stocked. All employees treated these two weary, tired and frazzled ...

«Overall, the room was clean and spacious. However, the bathroom is claustrophobically tiny. No mirror or wash basin in the bathroom. Room cleaning is only every other day. That is a major turn off. Breakfast was just okay, not much variety. Fruits were especially stale, consistently.»

«Good stay»

«The front desk employees were a tremendous help. Great customer service there. However, the grounds were very poorly kept. There were sticky spots all over the food stained floors in the dining area. The room smelled of old, used cleaning water. The towels and bedding matched the same terrible smell. The mattress was very old and had little to no support. Do not recommend at all.»

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«The staff at Hyatt Place were exceptional. We stayed there for several nights while waiting to get an apartment in the area, and with two small kids and a lot of luggage we required a lot of special treatment. The staff were friendly and helpful, we felt right at home and well taken care of. The staff were friendly with the kids and were even allowed to store our things in their storage room for a few days. »

«This is my go to hotel when I’m in Richmond. The location is outside the city but close to 95 making travel easier. The staff is always friendly and helpful and the rooms are quiet and clean.»

«Stayed for 2 nights. Room was clean and comfortable. Was pleasantly surprised to see that our room had been serviced while out for a day at the theme park. Since covid this is rare. Breakfast was good. Would recommend this hotel.»

«Good; clean room, hot shower, cold ac, free ice, vending machines, VERY well maintained breakfast facility, helpful staff, good parking. Bad; pool not clean. Multiple family were disappointed. Some tried to clean the pool. I stayed there on my way up to NYC and booked again for the trip down because of the breakfast. Waffle maker was a big hit for us. Good variety of choices.»