Hoteller i Highland Springs

«There were repairs made to the wall inside the room. Plaster was all over the wall and carpet. The bathroom had clean towels, but the tub was not clean. Used soap and hair still in the tub, on the shower wall and floor beside the toilet. Even saw a large bed bug crawling on the pillow on the bed.»

«Really delicious breakfast, so many options and a lot of space to accommodate families. Room was really spacious and up to date, charging ports and full kitchen with appliances etc. Very comfy beds, loved our stay!»

«The Best Western person (Keith is his name) managing the breakfast process and area was outstanding. He does a phenomenal job and is a "behavior" model for all Best Western employees. I will stay at this property again because of this impressive person.»

«Staff very nice, even when we checked in at 12:30 am. Clean hotel! Great for us for a few hours»

«Nice hotel»

«Booked and paid for a double room 5 weeks in advance. At check-in, after waiting for staff to check multiple rooms it was discovered there were no double rooms available. I was then told I would be given a single with a roll away cot….but after more waiting, we found out there were no cots available. The desk person finally called the manager, who said the best they could do for me was 50% off of a second room. What a deal! 50% off of a room I should not have to pay for in the first place. ...

«Frankie at check in was very accommodating. The room was clean but drain in bathroom sink was slow to drain and one of the seat cushions had slits in the fabric which was reported to from desk.»

«I was impressed with the cleanliness, specially the breakfast area»

«Room could have been cleaner. No hand soap and only a few Kleenex left in dispenser. Okay four a one night stay. Plenty of parking and breakfast was acceptable.»

«Staff, clean facility, breakfast and coffee availability»

«It was a wonderful stay all the way around. I will definitely be staying there again.. I highly recommend this hotel»

«These are the best owner i know come show some love to These nice people»

«Clean, quiet, and friendly, with comfortable mattresses and plenty of parking for our trailer. The owners and staff warmly welcomed us back for our second stay, and one staff member even offered to bake us cookies! Breakfast was plentiful and varied, though it featured the same eggs, sausage, biscuits, and gravy each day. There was also plenty of cereal, yogurt, waffles, a small selection of fruit, a juice machine, a few baked goods, and a fancy coffee machine that’s excellent when it’s not ...

«My recent stay at the Holiday Inn & Suites in Virginia was okay, but there were a few areas that could use improvement. The staff was polite, but the overall service felt inconsistent, and some interactions didn’t meet the level of attentiveness I expected. Nothing was terrible, but the experience didn’t quite match the standard I’m used to from this brand. With a bit more focus on cleanliness of the room, communication and guest support, this location could really shine.»