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Anmeldelser av The Watermill Hotel, Sure Hotel Collection by Best Western

3 out of 5
The Watermill Hotel, Sure Hotel Collection by Best Western
London Road, Bourne End, Hemel Hempstead, England

Anmeldelser

6,6
Rangering på 10 − Utmerket. 34 av totalt 237 anmeldelser." "
Rangering på 8 − Bra. 78 av totalt 237 anmeldelser." "
Rangering på 6 − Grei. 64 av totalt 237 anmeldelser." "
Rangering på 4 − Dårlig. 34 av totalt 237 anmeldelser." "
Rangering på 2 − Forferdelig. 27 av totalt 237 anmeldelser." "

7,4/10

Renhold

7,0/10

Personale og service

6,8/10

Fasiliteter

6,4/10

Overnattingsstedets bygg og tilstand

Anmeldelser

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Good location from the workplace...rooms are okey....but not too soundproof...and they are clean.....check in was alright but there were little propblems upon check in (1x i was checked into someone elses room...2nd time they did not have the booking upon arrival) ...staff was helpful and friendly to solve it...good breakfast
Bodde her 3 netter i februar 2020

2/10 – Forferdelig

A

Forretningsreisende
Likte ikke: Personale og service
Won’t stay again
Room was freezing and took ages to warm up via the air conditioning Then no hot water in the morning for a shower Staff didn’t seem to care on check in or out
Bodde her 1 natt i februar 2020
Svar fra . den 21. feb. 2020
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently in the process of structure refurbishments and would like to assure you that we are further training our staff in order to provide you with the service and warm welcome that you deserve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I didnt like the fact the hotel and especislly the restaurant was very cold. No heating working.
Bodde her 1 natt i januar 2020
Svar fra . den 21. feb. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Utmerket

Kenneth og Orlando, Florida

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Surpasses expectations. Room was excellent. Gentlemen named Jude at the front desk was extremely nice.
Bodde her 1 natt i januar 2020
Svar fra . den 21. feb. 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Bra

Verifisert reisende

Likte: Personale og service og fasiliteter
Bodde her 1 natt i november 2019

8/10 – Bra

Mark

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
One Night Stay
Clean room, great restaurant choice and good food. The only negative was it took a little time to get connected using the guest Wifi and breakfast was OK but as a whole very good.
Bodde her 1 natt i november 2019

8/10 – Bra

Thomas

Forretningsreisende
Likte: Personale og service
Accommodation okay but could do with a better update, breakfast was okay selection but hot buffet was poor only thing correct temperature was the hashbrowns . When I mentioned the Tomato Sauce had run out the lady serving look at me to say what do you expect me to do!! there after there was no replacement. At £98 B&B will not say again
Bodde her 1 natt i november 2019

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i oktober 2019

8/10 – Bra

Malcolm

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good comfortable quite hotel
Bodde her 1 natt i oktober 2019

2/10 – Forferdelig

Doug

Forretningsreisende
Likte: Renhold
Likte ikke: Personale og service
What a shame, the new rooms are lovely but...
On arrival, there were no staff anywhere, one customer in the deserted bar, an empty dining room, no one. Eventually a member of staff appeared, with no apology. The room was tired but OK, however in the morning none of the lights int he room, including the bathroom worked, meaning a shave by the torch on my phone. Unlikely I will return.
Bodde her 1 natt i oktober 2019

6/10 – Grei

Sarah

Bodde her 1 natt i september 2019

4/10 – Dårlig

Paul

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Uncomfortably annoying 😡
The room was very dated, worn out carpet, hideous bathroom suit with mould around the sink , door handle hanging off, noisy heating, overpriced room, didn’t bother using any other facilities went elsewhere 😡
Bodde her 2 netter i september 2019
Svar fra Alisha den 17. okt. 2019
Dear Paul, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards,

8/10 – Bra

Marcus

Likte: Renhold og romkomfort
Reasonably happy!
Nice clean hotel. However there seemed to be a bit of a mix up with the booking at check-in. Probably due to the fact I had to amend the booking. There also seemed to be an over charge from the original booking. I had been charged for superior rooms after I amenended. We were given standard rooms, I think there seems to be a lack of communication between the hotel and hotels.com!
Bodde her 3 netter i september 2019

8/10 – Bra

Melissa

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
value for money
great location. great space and easy parking. Lovely outside area for eating. Very friendly staff.
Bodde her 1 natt i september 2019
Svar fra Alisha den 17. okt. 2019
Hi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I would like to apologise for the inconvenience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, The Watermill Hotel

4/10 – Dårlig

Andrew

Likte: Renhold og romkomfort
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Soulless and poor sevice
This hotel was soulless no atmosphere ,the room were tired bits hanging off hear and there, service was poor we arrived back at the hotel @10.30 pm had drink beer was awful (gassy too much head) and was not able to order any food not even a bag of crisps. we asked for some biscuits to take to the room ans were offered 3 biscotti, Not a good experience
Bodde her 1 natt i september 2019
Svar fra The Watermill Hotel den 29. sep. 2019
Dear Andrew, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01442349955. Kind Regards, Alisha

10/10 – Utmerket

Julia

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2019
Svar fra Alisha den 17. okt. 2019
Dear Julia, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I would like to apologise for the inconvenience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, The Watermill Hotel

10/10 – Utmerket

Paul

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2019
Svar fra Alisha den 23. aug. 2019
Dear Paul, Thank you for taking time to review our property.Your feedback is very important to us.We hope you will come back and see us again soon.Thank you once again. Kind Regards,

4/10 – Dårlig

N og London

Reiste med familie, Reiste med en gruppe
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
1) Good location with nice garden and river 2) Most rooms do not have air conditioning even though the website says air conditioned rooms. 3) Staff gave us rooms in different blocks even though we had one booking as a family. Hotel policy should be reviewed as rooms under one policy should not be so far apart. 4) Room service was not available after 10:30pm 5) Coffee machine was broken
Bodde her 1 natt i juli 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2019
Svar fra Alisha den 8. aug. 2019
Hi, Thank you for taking time to review to review our property,your feedback is very important to us.We hope you will come back and see us again soon. Kind Regards,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2019
Svar fra The Watermill Hotel den 8. aug. 2019
Hi, Thank you for taking time to review our property,your feedback is very important to us .We hope you will come back and see us again soon. Thank you once again. Kind Regards,

2/10 – Forferdelig

Christine

Bodde her 2 netter i juli 2019

8/10 – Bra

Matt

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
A good all-rounder
The stay itself was great, the shower was grotty and didn’t drain away properly, but other than that top show.
Bodde her 1 natt i juli 2019
Svar fra The Watermill Hotel den 8. aug. 2019
Dear Matt, Thank you for taking time to review our property,your feedback is very important to us.we hope you will come back and see us again soon. Kind Regards,

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold
Restauarant never open when it is food cold can’t eat it managers customer service needs reviewing
Bodde her 1 natt i juni 2019
Svar fra The Watermill Hotel den 9. aug. 2019
Hi, Thank you for your feedback.We would like apologise for the inconvenience caused and we do hope that you will back to see us again soon,so that we can get another chance to provide you with a comfortable stay with us.Thank you once again for your review. Kind Regards,

8/10 – Bra

Verifisert reisende

Likte: Personale og service
Bodde her 1 natt i juni 2019
Svar fra The Watermill Hotel den 9. aug. 2019
Hi, Thank you for taking time to review our property ,your feedback is very important to us.We hope you will come back and see us again soon. Kind Regards,

10/10 – Utmerket

Verifisert reisende

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful setting - bitcdated but very clean & comfortable
Bodde her 1 natt i juni 2019
Svar fra The Watermill Hotel den 8. aug. 2019
Hi, Thank you for taking time to review our property,your feedback is very important to us.We hope you will come back and see us again soon.Thank you once again. Kind Regards,

6/10 – Grei

Verifisert reisende

Bodde her 2 netter i juni 2019
Svar fra The Watermill Hotel den 8. aug. 2019
Hi, Thank you for taking time to review our property,your feedback is very important to us.We hope you will come back ad see again soon. Kind Regards,

4/10 – Dårlig

Steven

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2019
Svar fra The Watermill Hotel den 9. aug. 2019
Thank you for taking time to review our property,your feedback is very important to us .We hope you will come back and see us again soon. Kind Regards,

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Room was large but the bed had seen better days and the pressure in the shower was pathetic.
Bodde her 1 natt i juni 2019
Svar fra The Watermill Hotel den 9. aug. 2019
Hi, Thank you for your feedback we really do appreciate it.We would would like to assure you that we are currently in the process of structure refurbishments and we do hope that you will come back and see us again soon. Kind Regards,

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The lovely thing about this hotel is the location, with the river running under the main hotel and the watermill itself. Unfortunately the whole place is very tired and needs a complete refurb. We couldn't use the shower as the head was completely filthy. The evening dinner was okay, but the full English breakfast was pretty cold!
Bodde her 1 natt i mai 2019

6/10 – Grei

Verifisert reisende

Reiste med partner
Likte ikke: Renhold, personale og service og fasiliteter
Mattress was very soft and was difficult to get good nights sleep
Bodde her 1 natt i mai 2019

6/10 – Grei

Paul

Likte: Renhold og romkomfort
Average hotel at best.
Bodde her 2 netter i april 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2019

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Likte ikke: Romkomfort
Beds are a small double and not as comfortable as the other nearby hotel but it is a convenient location with plenty of parking and it’s in the middle of the village.
Bodde her 1 natt i april 2019

10/10 – Utmerket

Julie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It’s lovely to see the TLC the hotel needs taking place. This work didn’t impact on this lovely cosy hotel. Wonderfully warm and clean.
Bodde her 1 natt i april 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2019

8/10 – Bra

Anthony

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A very nice stay.
Great room for the price. Only thing I would say is the mattress wasn’t firm enough and dipped in the middle.
Bodde her 1 natt i mars 2019
Svar fra Watermill Hotel den 30. apr. 2019
Thank you for your visit and thank you for letting us know, we apologise for any inconvenience. We hope that you will visit us again. Kind Regards Watermill Hotel Team

6/10 – Grei

Verifisert reisende

Likte ikke: Fasiliteter
Bodde her 1 natt i mars 2019

8/10 – Bra

Rob

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Recent stay and suggestion
May I suggest that you sign up to Defense Discount Card scheme and also, Blue Light Card scheme. These are the official government endorsed discount schemes for armed services and emergency service worker. Paramedics and soldiers like me, who work for the NHS, don’t earn a huge sum so the comfort of nice hotels like yours is often denied us due to cost. Thank you for a very pleasant 2 nights during my somewhat unpleasant 3 NHS shifts.
Bodde her 2 netter i mars 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Bodde her 4 netter i mars 2019

10/10 – Utmerket

WILLIAM

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
SUPER PLACE
LOVELY PLACE TO STAY VERY CLEAN AND COMFORTABLE
Bodde her 1 natt i mars 2019
Svar fra Watermill Hotel den 30. apr. 2019
Thank You for your visit, we are glad that you enjoy your stay at our hotel. Waiting for your next visit. Kind Regards Watermill Hotel Team

4/10 – Dårlig

Julie

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2019

10/10 – Utmerket

Anthony

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Review
Very good
Bodde her 1 natt i januar 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent location for business in the West Herts area
Bodde her 1 natt i januar 2019
Svar fra Ioli Mazgaltzidou- Guest Service Executive den 31. jan. 2019
Thank you for taking the time to review our property. We are very glad to hear that our location best matched your needs and we look forward to welcoming you back in the near future.

10/10 – Utmerket

Akber

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2019

8/10 – Bra

Kevin

Likte: Renhold og personale og service
Birthday Trip 2018
We only stayed one night, so it’s difficult to assess the hotel properly. The room itself was very comfortable, but the bed sagged slightly.
Bodde her 1 natt i desember 2018

6/10 – Grei

Verifisert reisende

Bodde her 1 natt i desember 2018

4/10 – Dårlig

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The hotel was in need of a good cleaning. The rooms should have been cleaner.
Bodde her 1 natt i desember 2018
Svar fra Ioli Mazgaltzidou- Guest Service Executive den 20. des. 2018
Thank you very much for taking the time to review our property. Your feedback is important to us and we will be using it to implement improvements to ensure we offer a better experience for guests in the future. On behalf of our entire team we would like to apologise for your recent experience with us, we have forwarded your feedback to the housekeeping team and we will ensure that we provide the highest standards of cleanliness in our hotel. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards

6/10 – Grei

Valerie L

Likte: Romkomfort
Likte ikke: Personale og service
It was ok but it was marred by a Wedding Party with very antisocial guests ! Noise and language terrible . It did not stop until 5.30 am . Reception called in-house Security but should have called the police . If Nest Western are providing Wedding Srvivr they must have recourse to dealing more effectively with truly awful anti social behaviour.
Bodde her 2 netter i desember 2018
Svar fra Ioli Mazgaltzidou- Guest Service Executive den 17. des. 2018
Dear Valerie, Thank you so much for taking the time to review our property. We are very sorry to hear that you did not have a comfortable stay with us and we would like to assure you that our staff is doing the best possible to ensure a pleasant stay for all of our guests. On this occasion, we would like apologise for the inconvenience caused and we do hope that you will come back and give us another chance to provide you with a superior experience. Regards