Fasilitet på overnattingsstedet

Anmeldelser av InterContinental Hanoi Westlake, an IHG Hotel

5 out of 5

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 608 av totalt 1005 anmeldelser." "
Rangering på 8 − Bra. 295 av totalt 1005 anmeldelser." "
Rangering på 6 − Grei. 56 av totalt 1005 anmeldelser." "
Rangering på 4 − Dårlig. 23 av totalt 1005 anmeldelser." "
Rangering på 2 − Forferdelig. 23 av totalt 1005 anmeldelser." "

9,2/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Timothy John

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic hotel
Super place, on the lake, attentive staff, beautiful breakfast room with such nice food. Stunning view from room, both urban and of the lake
Bodde her 2 netter i februar 2020
Svar fra Hotel Manager den 25. feb. 2020
Dear Timothy John, Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that you enjoyed the experience with us in overall. I look forward to welcoming you back to the hotel in the near future.

4/10 – Dårlig

johny

Likte ikke: Personale og service og romkomfort
Bodde her 2 netter i april 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Renee

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Best breakfast ever!
Great stay. Beautiful hotel. Not very central.
Svar fra Adam McDonald den 7. apr. 2016
Dear Renee, Thanks again for choosing InterContinental Hanoi Westlake. I look forward to welcoming you back in the near future. Kind regards, Trang Nguyen PA to General Manager

10/10 – Utmerket

Lars

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel
Great hotel just outside city center, walk is possible , but roads are busy. Some nice places to eat in the area. Breakfast at hotel was excellent.
Svar fra Trang den 12. nov. 2015
Dear Lars, Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. It is great that you like our breakfast. We hope to welcome you back soon. Warm regards, Trang Nguyen PA to General Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Mitch og Setagaya-ku

Likte: Renhold, personale og service og fasiliteter
I enjoyed the gym very much.
Bodde her 9 netter i mai 2024

10/10 – Utmerket

Paul

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
On the lake rooms were the best. Made you feel like you were away.
Bodde her 5 netter i mai 2024
Svar fra Van Nguyen - Executive Assistant den 20. mai 2024
Dear Paul,Thank you for your great review! We are a very unique hotel over water away from the hustle bustle of the old town - which brings a true sense of tranquility to our guests and take pride in that. It is delightful to know that you have had a great stay and hope to see you come back soon.Warmest regards,

8/10 – Bra

NAOYUKI

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

8/10 – Bra

Yui

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
とても広くて清潔感もあり、The高級ホテルという感じがしました。日本語の分かるスタッフはいませんでしたが、私の拙い英語も一生懸命聞き取ろうとしてくださったり、一つ一つのサービスが丁寧でした。強いて言えば、立地的に市街地から離れているため、どこに行くにも必ずタクシーが必要になり、少し不便に感じました。また、ホテル内にコンビニ等なく、近くのコンビニも歩いて10分程度の所にあるため、あらかじめ必要なものは調達しといた方がいいと思いました。 ですが、タクシーをすぐに手配してくれたり、朝食も1級品だったりと、全体的にとても満足です!
Bodde her 3 netter i mai 2024

8/10 – Bra

Son

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was perfect except the neighborhood was not very clean. Excellent bell boy (Tan). Excellent kitchen staffs.
Bodde her 3 netter i mai 2024
Svar fra Van Nguyen - Executive Assistant den 9. mai 2024
Dear Son,Thank you so much for taking your valuable time to give us such great feedback. It gives us an immense sense of satisfaction to see that you have enjoyed our service and facilities. We also took note of your comment regarding the neighborhood area, as a company with giving back to the community in mind, we have and will continue to show our support to keep the environment clean and the local neighborhood a better place.We will share your appreciative feedback with our team, On behalf of InterContinental Hanoi Westlake team, I wish you all the best and look forward to have you with us soon.Warmest regards,

10/10 – Utmerket

Salah

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
👌
Bodde her 2 netter i mai 2024

8/10 – Bra

yoshiko

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
静かなゆったりとした時間になりました。
Bodde her 4 netter i april 2024

10/10 – Utmerket

Ryohei

Bodde her 4 netter i mai 2024

10/10 – Utmerket

Sotaro

Bodde her 3 netter i mai 2024

6/10 – Grei

Minoru

Likte ikke: Personale og service
Hotel staff were not well trained, saucy and arrogant attitude to the customers.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Koji

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location in Hanoi. Feels luxury life. Breakfast has variety food.
Bodde her 4 netter i april 2024

10/10 – Utmerket

Manao

Bodde her 3 netter i april 2024
Svar fra Van Nguyen - Executive Assistant den 20. mai 2024
Manao 様,当ホテルのレビューを投稿いただき誠にありがとうございました。当ホテルでのご滞在をお楽しみいただけたとのこと、大変嬉しく存じます。 当ホテルでは、お客様に満足いただけるご滞在を提供できるようスタッフ一同尽力しており、お客様からのフィードバックを貴重なご意見として参考にさせていただいております。またのご利用をお待ち申し上げております。敬具

10/10 – Utmerket

Karan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and staff
Bodde her 1 natt i april 2024

10/10 – Utmerket

Huijia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very professional service and beautiful facilities
Bodde her 1 natt i april 2024

6/10 – Grei

KEIKO

Bodde her 1 natt i april 2024

2/10 – Forferdelig

Chung yee

All furniture and facilities are old The power in my room all switch off suddenly in 15 mins, Also the towel and bathroom not very clean The breakfast is pretty good
Bodde her 4 netter i april 2024

6/10 – Grei

anne og Hawthorne

Likte: Renhold og personale og service
Rooms are quite dated . Tv old and not working very well . Beds extremely hard Old carpet in room needs replacing Staff however excellent and kept rooms clean
Bodde her 7 netter i april 2024

8/10 – Bra

TOMONORI

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
clean bed hardness was good breakfast
Bodde her 3 netter i april 2024
Svar fra Van Nguyen - Executive Assistant den 12. apr. 2024
Dear TOMONORI,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 – Utmerket

Yuk Yip Noel

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
早餐選擇多,職員態度親切有禮。
Bodde her 3 netter i april 2024

10/10 – Utmerket

DRUKUMAR PARTAB

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved our stay at the hotel. The staff were very helpful and always willing to accommodate our every small requests
Bodde her 4 netter i april 2024

6/10 – Grei

Stacy

Likte: Personale og service
Bodde her 1 natt i april 2024

10/10 – Utmerket

Hirofumi

Likte: Personale og service
Bodde her 3 netter i mars 2024

10/10 – Utmerket

Simon

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Quick stopover on our way to Halong Bay Hotel was very Clean and Comfortable Breakfast was Outstanding Staff very Professional and Friendly
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Ryuta

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good place to stay.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Manish og Reservoir

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved our stay at InterContinental Hanoi Westlake. There concierge staff named “Tran Hue” also known as Mia was the best. She went above and beyond to provide the best customer service. She was very polite and helpful in booking all our private tours. Thank you so much again.
Bodde her 4 netter i mars 2024

10/10 – Utmerket

Dan

Likte: Renhold og personale og service
Beautiful properties
Bodde her 1 natt i mars 2024
Svar fra Van Nguyen - Executive Assistant den 18. mars 2024
Dear Dan,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,Van NguyenExecutive Assistant

10/10 – Utmerket

RYOHEI

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stuff are very kind to us!
Bodde her 4 netter i februar 2024
Svar fra Van Nguyen - Executive Assistant den 28. feb. 2024
Dear RYOHEI,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 – Utmerket

Eun Joo

Bodde her 1 natt i februar 2024
Svar fra Van Nguyen - Executive Assistant den 28. feb. 2024
Dear Eun Joo,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 – Utmerket

ian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A beautiful property with a great staff that always made you feel welcomed.
Bodde her 4 netter i februar 2024
Svar fra Van Nguyen - Executive Assistant den 22. feb. 2024
Dear Ian,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 – Utmerket

Gerard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice stay
Very nice hotel and staff. Great coffee and breakfast service. The hotel grounds are peaceful. The roads outside are chaotic and dangerous— walk with extreme caution. Or better yet stay inside the hotel grounds. I didn’t try the pub but I tried both restaurants for supper and they were very good. In particular the waitress in The Saigon (unfortunately I didn’t get her name) was very helpful after I ordered a Vietnamese Black Chicken (google it!). She showed me what a mistake that would have been and suggested a tasty alternative. Two suggestions: install spring-loaded toilet seats, and some kind of soft-close mechanism on the doors to minimize the noise.
Bodde her 3 netter i februar 2024

8/10 – Bra

YuJung

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly staff, cleanliness, housekeeping service is good. But the food at Saigon restaurant was really under par, not what you would expect from a 5 star hotel.
Bodde her 5 netter i februar 2024
Svar fra Van Nguyen - Executive Assistant den 16. feb. 2024
Dear YuJung,Thank you for letting us know about your feedback for the recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and we made sure to forward your comments to our Executive Chef and Kitchen team to work on and improve our menu in order to deliver the best cuisine experience to our valued guests.Warmest regards,

10/10 – Utmerket

CHENG KAI

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Suh Yung

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Van Nguyen - Executive Assistant den 16. feb. 2024
Dear Suh Yung,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 – Utmerket

Nanaho

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Van Nguyen - Executive Assistant den 16. feb. 2024
Dear Nanaho,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 – Utmerket

Marc

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Geräumige Zimmer und reichhaltiges Frühstück
Wir waren am Anfang unserer Vietnam Reise für 4 Nächte in Intercontinental. Das Hotel hat geräumige Zimmer und ein sehr reichhaltiges Frühstück.
Bodde her 5 netter i februar 2024
Svar fra Van Nguyen - Executive Assistant den 13. feb. 2024
Dear Marc,Thank you so much for taking your valuable time to give us such great feedback. It gives us an immense sense of satisfaction to see that you have enjoyed our service and facilities.We will share your appreciative feedback with our team, On behalf of InterContinental Hanoi Westlake team, I wish you all the best and look forward to have you with us soon.Warmest regards,

10/10 – Utmerket

park

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024
Svar fra Van Nguyen - Executive Assistant den 12. feb. 2024
Dear PARK,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 – Utmerket

Michele

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Buffet, staff and ambience top notch
Amazing hotel in Hanoi. Very peaceful. We have stayed in 3 different hotels in Hanoi and the staff and buffet breakfast cannot be beat!
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Travel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Svar fra Van Nguyen - Executive Assistant den 8. feb. 2024
Dear Travel,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 – Utmerket

Suh Yung

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Van Nguyen - Executive Assistant den 6. feb. 2024
Dear Suh Yung,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 – Utmerket

Thibault

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Van Nguyen - Executive Assistant den 5. feb. 2024
Dear Thibault,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,Van NguyenExecutive Assistant

6/10 – Grei

PETER

Likte: Renhold og personale og service
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Janice

Bodde her 4 netter i desember 2023
Svar fra Van Nguyen - Executive Assistant den 16. feb. 2024
Dear Janice,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i januar 2024

6/10 – Grei

masanori

Reiste med partner, Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
西湖の湖畔にあり、散歩も出来て静かに休暇を過ごすには最高です。ベトナム訛りの英語が聞き取りづらいのと、旧市街まではタクシーで往復が必要です。
Bodde her 2 netter i januar 2024