Familierom (Executive) | 1 soverom, minibar, safe på rommet og individuelt dekorert
Sjekk tilgjengelighet

Anmeldelser av Gem Premier Hotel & Spa

3.5 out of 5
Gem Premier Hotel & Spa
54 Ngo Huyen Street, Old Quarter, Hanoi

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 610 av totalt 938 anmeldelser." "
Rangering på 8 − Bra. 161 av totalt 938 anmeldelser." "
Rangering på 6 − Grei. 82 av totalt 938 anmeldelser." "
Rangering på 4 − Dårlig. 43 av totalt 938 anmeldelser." "
Rangering på 2 − Forferdelig. 42 av totalt 938 anmeldelser." "

9,0/10

Renhold

9,2/10

Personale og service

7,0/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

5,2/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Rune

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i september 2023

8/10 – Bra

Robin

Likte: Personale og service
Excellent service close to the cathedral
Very helpful staff. No problem in changing room because of noise. Avoid floor 1 and 2 because of noise. Really good location.
Bodde her 4 netter i november 2019
Svar fra Mr. Tom den 18. nov. 2019
Thank you for your good review !

6/10 – Grei

Verifisert reisende

Ikke imponert.
Alt på dette hotellet virket litt halvveis. På rommet var det flere ting som var i ustand og hang halvveis på veggene. Som lamper og dusj stativ. Vannet i vasken ville ikke renne ned. I dusjen var det ikke noe sted å henge opp dusjhodet, så man måtte hele tiden holde dette opp selv. Inn til do var det både glassdør og vindu. Ved vindu kunne man trekke for, men ikke ved døren. Vi måtte be om nytt putetrekk da det vi hadde fått hadde mørke flekker. Resepsjonen var i et annet bygg enn rommet vårt og dette var noe forvirrende. Frokosten og toalettet der var ikke til å skryte av. Dessverre hadde vi allerede sjekket ut av rommet. Hadde aldri brukt wc der hvis ikke. Fra frokosten kunne man se rett inn på kjøkkenet der de også hadde en katt som mjauet høylytt. Syns ikke det er hygienisk å ha dyr der mat preparere.
Bodde her 1 natt i februar 2019
Svar fra Best Regards den 22. feb. 2019
Dear Our Beloved Guest . Thanks for sharing your experience at Gem Premier Hotel on hotels.com

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fin hotell og 3 dagers fantastisk tur i Halongbay
Fine rom med morsomme detaljer, og såpass merkelige innredningsløsninger at de passer best for par. (toalett og dusj deler samme gjennomsiktige glassdør). fantastisk service, vennlig personale som snakker tilstrekkelig engelsk. Aircondition på rommet er den mest stillegående og effektive jeg har opplevd hittil i Vietnam. Reiste med gem på tre dagers tur i Halong Bay. Hadde med tre barn, snart 15, snart 19 og 12. Veldig flink guide og flott opplegg. Besøkte grotte, padla i kayak, så aper, gikk opp på en topp og fikk flott utsikt over øyene, bada fra både båt og strand, så flytende landsby, så fiskeoppdrett, var på sykkel og jungelturog besøkte landsby. En natt på hotell i Cat Ba. Anbefaler en tur på stranden i solnedgang. Ingen problem med små barn, vår guide var flink til å tilrettelegge. Fantastisk god mat, fikk smake mye spennende. Det var også tid til å slappe av på dekk og nyte den flotte naturen.
Bodde her 2 netter i oktober 2017
Svar fra Jenny Nguyen den 26. jan. 2018
Dear Value Guests ! On behalf of Gem Team ,I would like to thank you for taking the time to share such a great comment on hotels.com about your recent stay with us. It is a very heartwarming for us to know that you felt absolutely satisfied with the attentiveness & helpfulness from our staff and we hope to have the chance to welcome you again in the future

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
An unforgettable, magical and unique experience!!!
We choice this hotel due to its location to the old town which was only a five minute walk away. It is also a five minute walk away from the night markets which has a great street party feel about it. The hotel is lovely and the view from our room looking over the street watching the locals go about their days was great. The rooms are a little dated and the mattress's could do with replacing. Besides this the rooms are well appointed, spacious and everything was clean and tidy. The breakfast and staff were both amazing and couldn't be faulted, with fresh Vietnamese coffee available on request. and Thanks to the expertise and care of Gem premier hotel we managed to visit in two weeks from the north, central, to the south, incredible beautiful, breathtaking places. Only being in there we could see and experience what images cannot tell: Mekong delta river, Hoi An, Ninh Binh, Mai Chau Valley, Ha Long Bay. And of course, Ho Chi Minh and Hanoi were striking with its singularities and unusual ways of order and movement. We had a tailored, private tour with a car, driver and a guide and all of them where excellent, courteous, knowledgeable, very attentive to our needs, punctual and the drivers were so very skilled. Thanks for your guidance and expertise, making this trip so easy, pleasant and unforgettable.
Bodde her 4 netter i oktober 2017

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic hotel and Tour
The staff here are amazing (more so at the front desk than the restaurant). Huy welcomed us and showed us the hotel and room. It was very personable and made us feel special.. The breakfast was amazing, freshly cooked food, fresh food. Such variety of food at breakfast. I loved the nutella Our trip to Halong Bay and Mai Chau booked with them was definitely the highlight of my visit in Vietnam. I was satisfied with Gem services, they responded quickly and did everything as promised.
Bodde her 2 netter i januar 2017

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Rats and dirty area
We had rats in the attic and we went down to asked if it was possible to change room, but they wouldn't let us do that. They told us to go back to sleep. There was also rats and cockroaches outside the hotel.

10/10 – Utmerket

Maqsood

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super beliggenhet og service
Beste betjeningen, beste plasseringen, rent og godt vedlikeholdt - virkelig valuta for pengene:) Vi tilbrakte 6 dager i Hanoi og betjeningen var behjelpelig med å finne restauranter, turer og shopping. Beliggenheten i hjertet av gamlebyen gjør dette til et perfekt utgangspunkt for å utforske Hanoi. Vi kommer helt sikkert tilbake! Takk for et supert opphold!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Godt hotelvalg i Hanoi
Meget bra opphold med hyggelig og service minded personell. God frokost og utmerket renhold. Gode anbefalinger og hjelp til sightseeing og utflukter. Fasinerende område med backpackere og yrende liv.

10/10 – Utmerket

Sverre

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel smack in the middle
I liked this hotel well. Offers a great location in my opinion, in a narrow street with lots of hotels, restaurants, cafes, laundries, tourist agencies, ATMs and just around the corner you can organize your Vietnamese SIM card with Internet safely for a reasonable price. Breakfast is average and bed mattress could have been a bit softer. Otherwise the hotel looks like it is newly renovated. Clean, with helpful and pleasant staff.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk service
Et smukt indrettet lille Hotel i hjertet af den gamle bydel. Hotellet hjalp os med vores planlagte ture til Ha Long Bay,

6/10 – Grei

Lucas Frederik

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand

10/10 – Utmerket

Anne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Steinar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
“Familie yrke”
Vi har totalt 2 familiemedlemmer for å sjekke på dette hotellet, beste beste beste servicen vi fikk fra dette hotellet, rent og romantiske rom, god frokost, god resepsjonssjef Jeanny , i nærheten av Hoan så begeistret lake og den gamle bydelen shopping stasjon. knapt anbefale til alle reisende

6/10 – Grei

Sodai

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
とにかく安かったので利用しました。 立地が良く、近くに飲食店やカフェ、マッサージ店なども非常に多く、お店が無くて困ったりは全くしません！ハノイ大聖堂がとても近いです！ 部屋は所々古さや汚れが目立ちますが値段が値段なので仕方がないと思います。あと部屋のドアが薄いのか結構外の音が聞こえます。 シャワーのお湯やアメニティなどの問題は全くありませんでした。 一つ気になったのがチェックインの際ロビーに誰もおらず、また呼び出しベル等も無かったので、スタッフの方が来るまで15分ほど待たされたことです。 夜に到着したこと、一人旅だったのでとても不安でした。事前にチェックインが何時頃になるか連絡しておくと良いかもしれません。
Bodde her 2 netter i mars 2024

6/10 – Grei

Julie

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Man får hvad man betaler for
Hotellet ligger centralt i Hanoi Old Quarter. Selve hotellet var ikke noget at prale af, men prisen har også været meget billigt, så det er nok hvad man må forvente. Værelset var ret gammelt og beskidt. Derudover var morgenmaden virkelig dårlig, så den sprang vi pænt over. Der var også en del støj på hotellet i løbet af natten, hvilket var rigtig ærgerligt.
Bodde her 3 netter i februar 2024

8/10 – Bra

Jong moon

Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Johanna

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.
Bodde her 2 netter i februar 2024

4/10 – Dårlig

ANDREA

Bodde her 2 netter i februar 2024

4/10 – Dårlig

NAOKO

Bodde her 2 netter i februar 2024

4/10 – Dårlig

Viking

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fanns ingen personal tillgänglig , ingen förstod engelska så väldigt svår kommunicerat. Smutsiga rum, läckte vatten ur kranarna. Wifi var väldigt dåligt också tyvärr så man kunde inte surfa. De lovade att fixa men inget hände.
Bodde her 2 netter i februar 2024

4/10 – Dårlig

Emily

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024

2/10 – Forferdelig

Viet

Bodde her 1 natt i januar 2024

8/10 – Bra

Berth-Ove

Bodde her 2 netter i januar 2024
Svar fra Jenny Nguyen den 19. feb. 2024
I greatly appreciate the time you have taken to provide me with this valuable feedback.

2/10 – Forferdelig

Chantal og Montréal

Likte ikke: Renhold og personale og service
Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Daniel

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Klamt
Man får hvad man betaler får. Hotelværelse som er decideret klamt. Pletter på sengelagner, mug pletter i loft og på håndklæder. Vi kan absolut ikke anbefale dette hotel. Eneste positive var omeletten til morgenmad. Hvis man er på udkig efter en billig seng placeret midt i Old Quarter og er ligeglad med alt andet, så er dette det perfekte sted.
Bodde her 1 natt i januar 2024
Svar fra SM den 19. feb. 2024
thank you for your feeback

8/10 – Bra

Liam

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice cosy hotel low cost in great location
Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly
Bodde her 3 netter i januar 2024
Svar fra SM den 19. feb. 2024
Thank you for taking time to sharing your feedback

8/10 – Bra

Elizabeth

Reiste med partner
Likte: Renhold og personale og service
The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!
Bodde her 3 netter i januar 2024
Svar fra Jenny Nguyen den 19. feb. 2024
I greatly appreciate the time you have taken to provide me with this valuable feedback.Thank you

6/10 – Grei

Kiem duc

Likte ikke: Fasiliteter
picture is misleading-- water is not drained well in the bath- fading paint o the wall- air conditioner is not working
Bodde her 2 netter i desember 2023
Svar fra SM den 19. feb. 2024
I greatly appreciate the time you have taken to provide me with this valuable feedback.

6/10 – Grei

Sara

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room was not as the picture. It was too overcrowded and outdated. It didn’t feel clean, the plugs didn’t work and there was no toilet paper in the room. The staff were very helpful and quick at getting us into a room as we arrived in the early hours. Staff were friendly and allowed us to leave our luggage for as long as we needed. Nice enough to look at in the front, but our room needs updating, decluttering and electrics fixed.
Bodde her 1 natt i januar 2024
Svar fra SM den 19. feb. 2024
Thank you for your feedback

2/10 – Forferdelig

ALBERTO

Bodde her 3 netter i desember 2023

6/10 – Grei

Aidan C

Bodde her 1 natt i desember 2023
Svar fra SM den 19. feb. 2024
Thank you for your feedback

6/10 – Grei

Rajanayagam

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.
Bodde her 3 netter i desember 2023
Svar fra SM den 19. feb. 2024
Thank you for sharing your feedback

8/10 – Bra

ALEXANDER

Likte: Renhold, personale og service og romkomfort
Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.
Bodde her 1 natt i desember 2023

8/10 – Bra

CHAU

Clean
Bodde her 3 netter i november 2023

2/10 – Forferdelig

SCAUX

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tout simplement horrible. Petite fenêtre qui donne sur les escaliers, le personnel qui est toujours en train de dormir à la réception, le chat qui est enfermé et qui miaule toute la nuit, chambre pas du tout insonorisées, petit déjeuner dans un autre hôtel dans la rue, manque plein d’ampoules…. Bref FUYEZ
Bodde her 4 netter i november 2023

8/10 – Bra

Sunshine

Bodde her 1 natt i november 2023

4/10 – Dårlig

Shoichiro

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
１年前にも利用しました。その際には良い評価をしたのですが、今回は残念な評価としました。朝食は以前と同じくとても満足しましたが、なにせ設備等にあまりにも問題がありました。まずは、シャワーでお湯が出ない。水で過ごしました。また排水も悪くて水が隣のトイレスペースまで流れ込む状態。その他にも気になる点がいくつかあり、この評価としました。
Bodde her 4 netter i oktober 2023

6/10 – Grei

Yuta

Bodde her 3 netter i oktober 2023

2/10 – Forferdelig

YOSHIAKI

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
７Fの部屋に泊まりましたが、シャワーの出が悪くお湯もほとんど出ませんでした。また冷蔵庫もただの光る箱でした。　直してもらえるように伝えましたが、全く変わりませんでした。
Bodde her 4 netter i oktober 2023

4/10 – Dårlig

Lan Anh

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!
Bodde her 5 netter i oktober 2023

2/10 – Forferdelig

Yuka

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023

2/10 – Forferdelig

Martin

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Not at all like ot says on website air conditioner dripped through electric light onto bed TV wasnt working, breakfast was laid out in another hotel, and little flying midges aĺ over it A twrrible expwrience we cut short our sray there
Bodde her 2 netter i juli 2023

6/10 – Grei

Louise

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2023

2/10 – Forferdelig

Aaron

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Do not book here - SCAM
I recommend staying at a hostel over this. This hotel is completely misrepresented on Hotels.com. I am upset that the website even allows it’s listing to continue when the rooms and amenities very clearly do not match the photos shown. When we arrived the first hint something was wrong was that the front desk area looks nothing as pictured on the website. My husband and I found out later this is a picture of another hotel down the street, how is this allowed? When we got to our room, yes the furniture looks like it is the same furniture from the photos - but after years of neglect. We paid for the honeymoon suite - there was nothing romantic about this room. It was dirty with clear dirt on the floors, baseboards and smudges all over the walls. The wallpaper was peeling completely off in some places and there was some kind of insulation foam / caulking that was hastily done in other places to keep the walls together. The 5th floor city view from our room looked out upon what looked to be an abandoned building used for laundry. What I thought would be a wonderful soaking tub was dirty, had not been polished in a long time, and had no hot water. The floor of the bathroom was covered in water when we arrived and never dried. The only pros of this room was the location in the Old Quarter and grainy English movie channel on the TV. We were totally ripped off by the pricing, no one should stay in any room here for more than $15 USD a night (we paid $55).
Bodde her 1 natt i desember 2022

6/10 – Grei

HeeDong og Odessa

Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This property located in middle of backpackers' alleyway... but perperty has 2 buildings. Recommend "Veris" morden than this "Gem"
Bodde her 1 natt i januar 2023

8/10 – Bra

Steph

Likte: Personale og service
Bodde her 1 natt i januar 2023

2/10 – Forferdelig

Bao

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s a run down, wall in the hole motel. So dirty, dusty and many things broken from shower to outlet, bed, chair, etc. Don’t trust the photos shown, check out the room yourself. Pricey for this crappy motel
Svar fra Tom Nguyen Hoang ( Mr.) den 30. des. 2022
Thank you for your review !

2/10 – Forferdelig

Susan

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I booked two rooms here for 3 nights from Dec 24-26, 2022 through Expedia website. When I arrived, the hotel did not look like what was presented in the photos of the booking site. The hotel rooms were old, out dated, the lamps didn't work, missing art work on the wall, pain peeling, buggers splatter on the bathroom wall, bath towels had holes in them with some type of yellow stains. The room smelled musty and like it had a smoker living in it for years. I cannot not express the difference between the website pictures and the actual hotel room, it was night and day. Not to mention the lack of customer care, they had no receptionist and their phone number is not in service. No refunds available at the moment, I've been charged for 2 rooms for 3 nights that we did not stay at. Expedia is saying they need to contact the hotel( which their number is out of service) and the hotel staff is saying I need to talk to Expedia. Getting the run around from both parties. I would not ever suggest anyone book at Gem Premiere Hotel and Spa. This was a family trip for us and it out a big damper on out family vacation.
Svar fra Tom Nguyen Hoang ( Mr.) den 30. des. 2022
Thank you for your review !

4/10 – Dårlig

Rachel