Hoteller nær Hakone gondolbane

"Et flott overnattingssted"

"Excellent service. I forgot my bag on the train, and when I arrived, they immediately picked up the phone, handled the situation, and arranged for us to get the bag back the very next day. I’ve never experienced service like this before — truly fantastic. Dinner was wonderful as well: beautifully prepared, cozy, and served with great attention to detail. The garden view was stunning, and being able to take an evening stroll there after dinner felt very luxurious — a truly classic Japanese experience. The hotel itself was a big positive surprise. Everyone was incredibly friendly and service-minded. Absolutely a 10/10 experience."

"Please avoid this hotel. We had high expectations due to the high price, but were left very disappointed. A young woman followed us up during our stay – she was kind and did her best. The room was spacious and of okay standard, but had no curtains, making it extremely bright at sunrise. There was heavy construction right outside our window, completely ruining the view. The lobby was also closed during our entire stay due to renovations. The private onsen was nice, though nothing exceptional. The biggest letdown was the food. Dinner was truly bad – dry, tough fish, and dishes that didn’t seem freshly prepared. We’ve had a lot of Japanese food during our trip and are not picky, but this was far below standard. We canceled dinner the second night because we simply didn’t want to eat it again. Breakfast was slightly better, but not very fresh or inviting – aside from a good omelette. The worst experience came at checkout. We tried to give polite, honest feedback, but the manager was completely unreceptive and even angry. He claimed no one else complains, despite many poor reviews online. We expressed ourselves politely. We are not usually difficult guests. Overall, this hotel did not live up to the price or expectations. We cannot recommend it."

"Veldig luksusfølelse, veldig rolig. Veldig deilig med en egen onsen på rommet. Spennende å bo på en tradisjonell ryokan. Maten var spennende, var litt mye når man bodde der 2 netter. Litt uvant. Var vanskelig å få kontakt med hotellet for henting da vi begge hadde e- sim og ikke kunne ringe men dette ordnet seg med at vi tog taubanen opp og gikk i 5 min"