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Anmeldelser av Best Western Manor Hotel

3 out of 5
Best Western Manor Hotel
Hever Court Road, Gravesend, England

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 104 av totalt 265 anmeldelser." "
Rangering på 8 − Bra. 103 av totalt 265 anmeldelser." "
Rangering på 6 − Grei. 42 av totalt 265 anmeldelser." "
Rangering på 4 − Dårlig. 10 av totalt 265 anmeldelser." "
Rangering på 2 − Forferdelig. 6 av totalt 265 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

8,4/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte: Renhold og romkomfort
Svar fra General Manager den 20. des. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 – Bra

Susan

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
You can't go wrong with a Best Western
Bodde her 1 natt i mai 2024

8/10 – Bra

Ian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Some of the fixtures & fittings looked a bit old.The extractor fan in the room was particularly noisy. All areas were clean and bright. Basically a solid offering.
Bodde her 1 natt i mai 2024

8/10 – Bra

Barney

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Ania

Bodde her 7 netter i oktober 2023
Svar fra kay den 2. nov. 2023
Thank you for taking to time to respond to our survey,your feedback is very important to us.We look forward to welcoming you back in the near future.Kind Regards Kay

10/10 – Utmerket

Keith

Bodde her 2 netter i oktober 2023
Svar fra kay den 2. nov. 2023
Thank you for taking to time to respond to our survey,your feedback is very important to us.We look forward to welcoming you back in the near future.Kind Regards Kay

10/10 – Utmerket

Chris

Bodde her 1 natt i oktober 2023
Svar fra kay den 13. okt. 2023
Good Morning,Thank you for your positive feedback. We hope that you will stay with us again in the near future.Kind RegardsKay

8/10 – Bra

Volta

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean & Comfortable
Pleasant staff, comfortable bed and clean room, cant ask for much more
Bodde her 1 natt i oktober 2023
Svar fra kay den 6. okt. 2023
Thank you for taking the time to write a review and we are pleased you enjoyed your stay.RegardsKay

10/10 – Utmerket

Ian

Bodde her 1 natt i september 2023
Svar fra kay den 4. okt. 2023
Thank you for taking the time to complete our survey.We hope to welcome you back in the near future.RegardsKay

10/10 – Utmerket

Frankie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff went above and beyond to help during our stay.
Bodde her 2 netter i august 2023
Svar fra Danielle den 28. aug. 2023
Good morning Frankie, It was lovely to meet you over the weekend and we look forward to welcoming you back in the future.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
OK
Bodde her 3 netter i august 2023
Svar fra Eileen Rook den 24. aug. 2023
Thank you for taking the time to rate our Hotel, we look forward to seeing you again.

10/10 – Utmerket

Langa

Bodde her 1 natt i august 2023
Svar fra Peter den 14. aug. 2023
Thank you for your positive response. We look forward to welcoming you back to The Manor soon!

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Danielle den 29. juli 2023
Good morning, Thank you for your recent review. We look forward to welcoming you back to The Manor in the future.

6/10 – Grei

Jose

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Business trip
Rooms are very tired, needs a refurb asap Must be hard to keep old rooms like that clean
Bodde her 1 natt i juli 2023
Svar fra Danielle den 26. juli 2023
Thank you for your recent review. We currently undergoing a refurbishment throughout all public areas and bedrooms. As you can imagine, this is a lengthy process and we have remained open throughout. We hope to welcome back soon so you can see our newly decorated areas and bedrooms.

8/10 – Bra

Raf

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel is wat gedateerd. Men doet zijn best om op te waarderen. Vriendelijke receptie. Beperkte (gezonde) dinner opties
Bodde her 11 netter i juli 2023
Svar fra Sally Bradbrook den 24. juli 2023
Thank you for taking the time to write your review, we are grateful to receive all feedback from our guests to help make our guest's stay with us a memorable one. We are currently in the process of updating our bedrooms & corridors. We hope that you will choose to stay with us again in the future.

4/10 – Dårlig

chris

Forretningsreisende
Likte: Personale og service
check in was great very friendly seem to be getting painted ordered food nice drink but the piece of metal in my food put me off cut my mouth no one around so left not sure want to go back here again
Bodde her 1 natt i juli 2023
Svar fra Sally Bradbrook den 24. juli 2023
Thank you for taking the time to write a review. Please accept my apologies for the issue with your meal, It would have been appreciated if you could have brought this to our attention at the time of your stay so we could have fully investigated, even if it had been when you checked out with the Receptionist as this would have still been passed on for us to look into. I hope that you would return again to us in the future.

10/10 – Utmerket

Hilda

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Customer service was excellent and the room clean. No concerns
Bodde her 1 natt i juli 2023
Svar fra Danielle den 4. juli 2023
Good Afternoon Hilda, Thank you for your recent review. It was lovely to meet you and we look forward to welcoming you back to the Manor in the future.

8/10 – Bra

Raymond

Bodde her 1 natt i mai 2023
Svar fra Danielle den 19. mai 2023
Good afternoon, Thank you for your review and thank you for staying at The Manor. We look forward to welcoming you back in the future.

10/10 – Utmerket

Kathleen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff, especially Kay at the front desk, were helpful and friendly. Dinner was very good. However, I felt the location was falsely advertised. It said it was located 2 1/2 miles from the International Cruise Terminal. This was not true. It was across the Thames from that location. It took us 45 minutes to get there at the cost of 55.00 GBP.
Bodde her 1 natt i mars 2023
Svar fra Sally Bradbrook den 5. apr. 2023
HiThank you for taking the time to write your review, I will pass your comments onto our staff. There is a Ferry Terminal located at Gravesend which is approx 2 miles away where you can get a local ferry to transport you to the International Terminal, unfortunately taking a Taxi can be costly and timings dependant on the Traffic. Hopefully we will see you again in the furture.

8/10 – Bra

Keith

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
Breakfast was good and quick - good range Tables were kept clean at all times - no rubbish left Pub next door does bar meals and a quick pint Easy quick check out Car park secure Would I go there again deffo yes
Bodde her 1 natt i desember 2022
Svar fra kay den 9. des. 2022
Thank you for taking the time to leave a review.We appreciate all feedback from our guests.I will pass your comments on to all staff and look forward to welcoming you back again.

2/10 – Forferdelig

TIMOTHY

Bodde her 1 natt i desember 2022

10/10 – Utmerket

Katie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
This time I done a solo trip as my husband is away and I will definitely do it again. I booked a queen size room and was pleasantly surprised to find I had a nice comfy 4 poster bed complete with fairy lights. The room itself was bigger than I expected and very clean. All staff were very friendly and helpful and I didn’t feel awkward at all being on my own. Will definitely be back.
Bodde her 2 netter i oktober 2022
Svar fra Sally Bradbrook den 7. des. 2022
Hi KatieThank you for taking the time to write your review, I am very happy that you enjoyed your stay with us and will pass on your kind words onto my team as we look at all reviews to help us strive to make a guests stay a memorable one. I look forward to welcoming you back to The Manor soon.

10/10 – Utmerket

michael

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
awesome stay
fantastic experience in every way
Bodde her 4 netter i september 2022
Svar fra Sally Bradbrook den 27. sep. 2022
Hi Michael Thank you for taking the time to leave us a review reagrding your stay at the Manor Hotel. We share all guest reviews with our staff as this helps us strive to make your stay a memorable one. We look forward to welcoming you soon.

8/10 – Bra

Carol

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
My stay was very enjoyable. Housekeeping was amazing. Staff friendly.
Bodde her 4 netter i september 2022
Svar fra Sally Bradbrook den 20. sep. 2022
Thank you for taking the time to complete the survey regarding your recent stay at our property. I will pass your comments on to the staff.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Utmerket

Deborah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay was faultless Professional staff very friendly & helpful Would recommend to others
Bodde her 1 natt i september 2022
Svar fra Sally Bradbrook den 20. sep. 2022
Thank you for taking the time to complete the survey regarding your recent stay at our property. I will pass your comments on to the staff.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Utmerket

David

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Brill
Very happy with the stay, staff were lovely, food was great
Bodde her 1 natt i september 2022
Svar fra Danielle den 16. sep. 2022
Good morning,Thank you for your kind review. I will pass your comments on to the staff.Kind Regards,

10/10 – Utmerket

Robert

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location for visiting Rochester
Great location for Rochester (15 mins) and the surrounding area. Just off the A2 very handy location . Large clean room on ground floor was quiet but a bit of a walk from reception . Will stay again next time we are visiting relatives.
Bodde her 3 netter i august 2022
Svar fra Sally Bradbrook den 24. aug. 2022
Hi RobertThank you for taking the time to write a review. We pass all of our feedback on to our staff so they can continue to offer our guests a great stay. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Work
Very comfortable. Close to we’re I needed to be.
Bodde her 2 netter i august 2022
Svar fra Danielle den 23. aug. 2022
Good afternoon, Thank you for your recent review regarding your stay.Kind Regards, Danielle

10/10 – Utmerket

Lester

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent Staff
Very good staff Helpful and friendly room was clean spacious. My only complaint would be there is no air conditioning and it is very warm at the moment the addition of a fan would be good.
Bodde her 2 netter i august 2022
Svar fra Danielle den 23. aug. 2022
Good afternoon, Thank you for your recent review, I will pass your comments on to the staff. I understand it is too late however fans are available upon request.Kind Regards, Danielle

10/10 – Utmerket

Julie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2022
Svar fra Sally Bradbrook den 27. juli 2022
Hi Thank you for taking the time to leave a review, your positive feedback makes us strive to give every guests a great stay with the Manor Hotel.

10/10 – Utmerket

John

Bodde her 1 natt i juli 2022
Svar fra Sally Bradbrook den 27. juli 2022
Hi Thank you for taking the time to leave a review, your positive feedback makes us strive to give every guests a great stay with the Manor Hotel.

10/10 – Utmerket

Neil

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2022
Svar fra Sally Bradbrook den 27. juli 2022
Hi Thank you for taking the time to leave a review, your positive feedback makes us strive to give every guests a great stay with the Manor Hotel.

10/10 – Utmerket

J

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fabulous staff!
Bodde her 2 netter i juli 2022
Svar fra Sally Bradbrook den 27. juli 2022
Hi Thank you for taking the time to leave a review, your positive feedback makes us strive to give every guests a great stay with the Manor Hotel.

10/10 – Utmerket

Robert

Likte: Renhold og personale og service
24hour manned reception. Good parking and security
Bodde her 1 natt i juni 2022
Svar fra Kay den 28. juni 2022
Thank you for your feedback, this is very important to us as it allows us to give total customer satisfaction. We hope you enjoyed your stay.

6/10 – Grei

Michael

Likte ikke: Romkomfort
The traffic noise from nearby roads was to much. Food was rubbish. Dining area was cold.
Bodde her 2 netter i april 2022
Svar fra Kay den 3. mai 2022
Good Morning, I am very sorry that your stay with us did not meet all your expectations. Some of our rooms are road facing and unfortunately there is nothing we can do about the traffic. Had you come to reception we would have been able to move you to a different room, more internally. I am sorry that you was not satisfied with the food, for that I can only apologise now as we were not aware of your disappointment during your stay. We do have heating in the dining area and again I can only apologise if the room was not up to temperature. Regards Kay Holness

10/10 – Utmerket

Ian

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i april 2022
Svar fra kay den 27. apr. 2022
Thank you for post stay review. We look forward to welcoming you back in the near future.

4/10 – Dårlig

Stuart

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2022

10/10 – Utmerket

Howard

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2022
Svar fra kay den 14. jan. 2022
Thank you for taking the time to complete the survey. customer feedback is very important to us. We look forward to welcoming you back in the near future.

10/10 – Utmerket

Glenn

Forretningsreisende
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean rooms and very friendly staff👍👍👍
Bodde her 1 natt i oktober 2021
Svar fra Kay den 7. nov. 2021
Good Morning, Thank you for taking the time to post a review, Customer feedback is very important to us. We hope to welcome you back to the Manor in the near future.

10/10 – Utmerket

D

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Business trip
Have used this hotel on a number of occasions always been happy with the service Friendly and helpful staff Great access to main road network Secure free onsite parking Hotel has been refurbished recently Ive stayed in a number of different rooms all have been a decent size and clean Will be back again
Bodde her 1 natt i oktober 2021
Svar fra kay den 29. okt. 2021
Thank for your recent review. It was a pleasure having you stay with us and look forward to seeing you again.

4/10 – Dårlig

Amber

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The positives - staff was friendly, hotel was clean The neutrals - very dated but true to photos so was what I'd expected when I booked it The negatives- when I checked in I was told that because of covid no one would be entering my room unless I specifically asked for something. This has been standard for other places I've stayed during the pandemic, so I had no problem with it, but on the third night of my stay my bin had been emptied making it obvious someone had been in the room. This was perhaps a misunderstanding on my part but either way unnerved me. I was also given a code to enter after a specific time in the evening, but it was changed without notifying me. When I attempted to ring the doorbell to have someone manually let me in there were 3 separate bells with no clear labeling and it took several minutes with multiple calls to get someone to let me in. When I did eventually get in my key no longer worked in my door. I was told this was because I'd kept my key in the same handbag where I kept my mobile phone. This has never been a problem for me at other hotels, but could perhaps be the result of dated technology? After that evening I checked out a day early and stayed at a hotel closer to the airport for my last night
Bodde her 4 netter i oktober 2021
Svar fra kay den 29. okt. 2021
Good Afternoon, Thank you for your recent review and your positive comments. I think there was some misunderstanding regarding the room servicing. The rooms will be serviced at our guests request, however for hygiene reasons the housekeeping team will empty the bins daily. The code to enter the hotel is changed randomly for security reasons and therefore we are not always able to let all our guests know beforehand. If you had bought this to our attention during your stay we would have been able to explain to you personally.

10/10 – Utmerket

Michael

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent hotel and staff
Excellent. Room was very clean. Staff incredibly welcoming and friendly. For such few staff the service was second to none. The food was also superb. For a 3 star hotel it was more like stopping at a 4 star. Full continental breakfast available but no full English at the moment BUT the staff would prepare sausage/bacon breakfast rolls on request so no real issue. Was there for Brand Hatch Superbike racing and will definitely stop again next year. Thoroughly recommend and again emphasis how exceptional all of the staff were
Bodde her 3 netter i oktober 2021
Svar fra kay den 29. okt. 2021
Thank you for your recent review and all your positive comments. We are happy you enjoyed your stay and look forward to welcoming you back.

6/10 – Grei

S

Likte: Renhold og personale og service
Likte ikke: Romkomfort
I paid for a standard room with a queen bed but ended up with a double. Bed was very soft and the pillows were very hard. Left after rhe final night with back, neck and headache.
Bodde her 2 netter i oktober 2021
Svar fra kay den 23. okt. 2021
Good Morning, I'm sorry that you experienced problems with the bed and pillows. Our standard queen beds are doubles which are bigger than the average Queen bed. I'm sorry that the issue was not bought to our attention during your stay as we would have been able to rectify the issue.

6/10 – Grei

Happiness

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Location
Bodde her 1 natt i september 2021
Svar fra kay den 14. okt. 2021
Good Morning, Apologies for the late response. Thank you for taking the time to leave a review as feedback is very important to us.

6/10 – Grei

Jacob

Forretningsreisende
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i juni 2021
Svar fra Eileen den 5. juni 2021
Thank you for taking the time to Rate our Hotel. We are sorry that you did not enjoy our Dinning area and Bar, at this present time we are still restricted by Goverment guild lines, we do hope that as the pressures of the pandemic are lifted and things can become more relaxed it will make a stay with us more to your liking. Kind regards

10/10 – Utmerket

Bradley

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Well done Best Western team
From entering reception thro to leaving it felt both safe (Covid wise) and secure. Pleasantly surprised that hot and cold food was available and again either within the bar area (all tables only seating 1 person) or could be taken in the room. Happily stay again, well done to all of the staff, great job.
Bodde her 1 natt i mai 2021
Svar fra Danielle den 7. mai 2021
Good Morning Bradley, Thank you for taking the time to leave a review of your recent stay at The Manor. All feedback is appreciated as this helps us to improve and make your stay more enjoyable. Take care and have a lovely weekend.

10/10 – Utmerket

Michael

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great service, well taken care of.
We were well taken care of. Simple food, but can't ask for more right now. Able to order drinks and a place to sit if you don't want to eat in your room.
Bodde her 1 natt i mars 2021
Svar fra Eileen den 27. mars 2021
Thank you for taking the time to review our Hotel, your kind words are very much appreciated. We hope to see you in the future.

8/10 – Bra

Peter

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2021
Svar fra Danielle den 17. mars 2021
Dear Peter, Thank you for your recent review. I look forward to welcoming you back to The Manor in the near future. Kind Regards

10/10 – Utmerket

Jo-Anne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2020

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff on the property very friendly. Warm clean rooms with amenties. Excellent breakfast and great service by girl in breakfast room.
Bodde her 1 natt i mars 2020