Verifisert anmeldelse
2/10 – Forferdelig
Daniel
8. okt. 2026
We had an extremely disappointing experience with Superhostly Pty Ltd and would not recommend them based on our recent three-night stay.We booked accommodation for 5 people, yet the property was not properly prepared for five guests. There were only two beds and four towels, and we had to repeatedly contact the management company to request basic items, including additional towels and bedding.
We were instructed to collect the keys from a newsagency in Gosford, only to arrive and find that it was closed.
- We were apparently sent emails containing access instructions, but we never received them, leaving us unsure how to access the property.
- We were given incorrect information about the car park, being told it was on Level 2 when it was actually on Level 3, resulting in unnecessary driving around trying to locate it.
- Despite booking for five people, there were insufficient sleeping arrangements.
- There were only four towels for five guests.
- We repeatedly contacted management requesting additional towels, including towels for the pool, and additional bedding. These basic requests were not handled promptly.
- Most concerningly, while following instructions from management to have my wife meet the cleaning staff at the Level 2 lift, my wife became trapped inside the lift for approximately 20 minutes.
We would strongly encourage Superhostly Pty Ltd to review how they manage guest communication, property preparation and safety issues.
Bodde her 3 netter i oktober 2026















