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Anmeldelser av Peppers Soul Surfers Paradise

5 out of 5
Peppers Soul Surfers Paradise
8 The Esplanade, Surfers Paradise, QLD

Anmeldelser

9,4

Suverent

Rangering på 10 − Utmerket. 1652 av totalt 2140 anmeldelser." "
Rangering på 8 − Bra. 337 av totalt 2140 anmeldelser." "
Rangering på 6 − Grei. 86 av totalt 2140 anmeldelser." "
Rangering på 4 − Dårlig. 38 av totalt 2140 anmeldelser." "
Rangering på 2 − Forferdelig. 27 av totalt 2140 anmeldelser." "

9,4/10

Renhold

9,0/10

Personale og service

9,0/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Trond

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svar fra General Manager den 12. jan. 2017
Thanks for choosing Peppers Soul for your recent stay in Surfers Paradise. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Ian Charlton Front Office Manager

10/10 – Utmerket

Jørn Terje og Nesodden

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svimlende utsikt
Vi hadde bestilt en leilighet med 2 soverom med utsikt over stranden. Romslig, velutrustet og rent. Utsikten er fantastisk så lenge man ikke har høydeskrekk. Gratis parkering under hotellet, og vennlig og hjelpsomt personale. Det ruvende bygget er synlig på flere kilometers avstand, så det er ikke vanskelig å finne frem til hotellet.

10/10 – Utmerket

Bente

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Enestående hotell med fantastisk beliggenhet .

10/10 – Utmerket

Valerie Virginia

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed our stay at Peppers, great location, spectacular views and close proximity to the beach, shops and transport. The buffet breakfast was great too. Will definitely revisit.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Tracey

Reiste med partner, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Awesome
Bodde her 8 netter i mai 2024
Svar fra The Guest Service Team den 24. mai 2024
Hi Tracey,Thank you for the feedback!Hopefully we can welcome you back again very soon.Warm regards,The Guest Service Team,

10/10 – Utmerket

Rajender

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Best place to spend your holidays in surfers paradise.
Bodde her 3 netter i mai 2024
Svar fra The Guest Service Team den 13. mai 2024
Thanks for choosing Peppers Soul for your recent visit.

10/10 – Utmerket

liming

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra The Guest Service Team den 13. mai 2024
Thanks for choosing Peppers Soul for your recent visit.We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!Warmest regardsGuest Service Team

10/10 – Utmerket

Xuehui

Likte: Renhold
Bodde her 4 netter i april 2024
Svar fra The Guest Service Team den 6. mai 2024
We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!Warmest regardsGuest Service Team

6/10 – Grei

Adelina

Bodde her 5 netter i april 2024
Svar fra The Guest Service Team den 3. mai 2024
We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards,Guest Service Team

10/10 – Utmerket

ERIKO

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024
Svar fra The Guest Service Team den 3. mai 2024
Hopefully we can welcome you back again soon!Warmest regardsGuest Service Team

10/10 – Utmerket

Matthew

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra The Guest Service Team den 21. apr. 2024
Thanks for choosing Peppers Soul for your recent visit.We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!Warmest regardsGuest Service Team

8/10 – Bra

Joseph

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
There is two times the your staff ask us to take the next lift because they push the trolley into the lift first and said to me "you take the next "
Bodde her 5 netter i april 2024
Svar fra The Guest Service Team den 15. apr. 2024
Hi Joseph,Thank you for posting your review after your recent stay at Peppers Soul.We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards,Guest Service Team

10/10 – Utmerket

Shu Kam stenhen

Bodde her 4 netter i april 2024
Svar fra The Guest Service Team den 6. mai 2024
Thank you for the feedback!Hopefully we can welcome you back again soon!Warmest regardsGuest Service Team

10/10 – Utmerket

Zoe

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Very kind staff! Beautiful sea view and everything is just perfect. Thank you!
Bodde her 3 netter i april 2024
Svar fra The Guest Service Team den 9. apr. 2024
Hi Zoe,Thank you! Thank you for the feedback of Peppers Soul.We think your feedback is just perfect.

4/10 – Dårlig

Bashir

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra The Guest Service Team den 8. apr. 2024
We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving. Thank you & regards,Guest Service Team

10/10 – Utmerket

Renu

Likte: Renhold og overnattingsstedets bygg og tilstand
Very good hotel and staff are very good and friendly Rooms are very clean
Bodde her 4 netter i mars 2024
Svar fra The Guest Service Team den 7. apr. 2024
Hi Renu,Thank you for the review of Peppers Soul.Warm regards

10/10 – Utmerket

Wendell

Likte: Renhold og overnattingsstedets bygg og tilstand
Spacious comfortable stay with immediate beach and city life.
Bodde her 1 natt i mars 2024
Svar fra Guest Service Team den 3. apr. 2024
Hi Wendell,Thank you for the feedback!See you again soon.

10/10 – Utmerket

Steven

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This property location is prime spot at surfer paradise, i will book again through Expedia, easy, no hazard. The most important is peppers provide a free parking and access to swimming pool even when we check out. Appreciate peppers and Expedia.
Bodde her 4 netter i mars 2024
Svar fra Guest Service Team den 3. apr. 2024
Hi Steven,We love that you enjoyed your stay here and hopefully we can welcome you back again soon!Warmest regardsGuest Service Team

8/10 – Bra

nadia

Likte: Renhold og overnattingsstedets bygg og tilstand
Spacious apartment
Bodde her 3 netter i mars 2024
Svar fra Guest Service Team den 26. mars 2024
Hi Nadia,Thank you for the feedback!

6/10 – Grei

Aaron

A lot of water damage visible on ceilings in common areas. Holes in walls with fans blowing inside the walls. Pool chairs were absolutely rotten, dirty and worn which was surprising and disappointing for this 5 star resort. Glass/mirrors in room dirty with hand prints visible. Thick dust above fridge. All cleaning rags and mops left dirty inside washing machine from housekeeping. Great location and view. Room was ok minus concerns above.
Bodde her 2 netter i mars 2024
Svar fra Guest Service Team den 26. mars 2024
Hi Aaron,Thank you for sharing your experiences at Peppers Soul,Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests.

10/10 – Utmerket

Akihiko

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Guest Service Team den 26. mars 2024
Thank you for the feedback!

10/10 – Utmerket

Roquito Jr

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Location is right at the heart of Surfers Paradise. The apartment has generous living space, with fully functioning kitchen and laundry facilities. It was very comfortable. Reception and staff were helpful and courteous. We got prompt response to our requests. Breakfast at Hyde restaurant was fantastic, we could not ask for a better one. The wait staff were fantastic.
Bodde her 9 netter i mars 2024
Svar fra Guest Service Team den 26. mars 2024
Hi Roquito,Thanks for providing such positive feedback regarding your recent stay at Peppers Soul.It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team.Hopefully we can welcome you back again soon!

10/10 – Utmerket

Stephen

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel in the perfect location.
Bodde her 4 netter i mars 2024
Svar fra Guest Service Team den 26. mars 2024
Hi Stephen,Thank you for taking the time to share your feedback!

8/10 – Bra

ASHWA

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024
Svar fra Guest Service Team den 26. mars 2024
Thank you for your feedback!Hope to see you soon.

10/10 – Utmerket

Ljupco

Reiste med partner, Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great location, great service A A A ,very clean place. I prefer to stay again 👍
Bodde her 7 netter i februar 2024
Svar fra Guest Service Team den 26. mars 2024
Hi Ljupco,Thanks for choosing Peppers Soul for your recent visit.We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!

10/10 – Utmerket

Rabia og Auckland

Likte: Renhold og overnattingsstedets bygg og tilstand
Greet location ,right in the hub of surfers paradise We were in a 2 bedroom apartment and it was spacious Very clean and new
Bodde her 4 netter i februar 2024
Svar fra Guest Service Team den 26. mars 2024
Hi Rabia,Thank you for the feedback!Ill be sure to share with the team.

8/10 – Bra

KIN FAI GARY

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Our family of 4 staying for 3 nights in the middle of our driving trip from Sydney to Brisbane. Great location, with steps away from beach. However, we forgot an iPAD during our stay as we suddenly found this out while we are on plane back home. We then called to hotel and up to now 3 days after coming back we still didn't heard back from them. This is a first time I had such a scenario as I am a frequent flyer internationally and having tens of trips per year.
Bodde her 3 netter i februar 2024
Svar fra Guest Service Team den 26. mars 2024
Thank you for posting your review after your recent stay at Peppers Soul.We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving.

8/10 – Bra

Colin

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Some up keep needs to be done. Lifts. 1 lift button did not work for the duration of our stay. Lifts would "hang" on floors and the wait for a lift at times was painful. You place "Do not Disturb" on your door and house keeping would ring you to see if they could access the room. For the money, we won't be staying there again. There is nothing special or stand out about this place.
Bodde her 8 netter i februar 2024
Svar fra Guest Service Team den 26. mars 2024
Hi Colin,Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests.

6/10 – Grei

Verifisert reisende

Likte: Romkomfort
Likte ikke: Renhold
The hotel is decent and has amazing views but the room wasn't as clean (bath ropes had massive stains on them) and had broken items in it (oven and phone). The team was nice but I expected a little more professionalism and prompt actions to resolve our complaints. The amenities were nice but also worn out.
Bodde her 2 netter i februar 2024
Svar fra Guest Service Team den 26. mars 2024
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 – Utmerket

anthony

Bodde her 8 netter i februar 2024
Svar fra Guest Service Team den 26. mars 2024
10/10 Whoop whoop! Thank you for the feedback.

10/10 – Utmerket

Peter David

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
The whistling through the doors to the balcony
Bodde her 7 netter i februar 2024
Svar fra Guest Service Team den 26. mars 2024
5/5 Whoop Whoop! Thank you for the feedback.

8/10 – Bra

Michael

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
What we liked? Location, two bathrooms and the everyday room service. Cleanliness. What didn't we like ? 1.The rubbish smell in the corridor outside the unit was unbearable. 2. The washing machine in laundry fell of the wall and could have injured one of us. 3.The heat, vehicle exhaust smell and humidity in the basement carpark (lack of exhaust) was ridiculous.
Bodde her 7 netter i januar 2024
Svar fra Guest Service Team den 26. mars 2024
Hi Michael,We appreciate your honest feedback and will be sure to share it with the team to ensure we are constantly improving.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Romkomfort
Bodde her 2 netter i februar 2024
Svar fra Guest Service Team den 26. mars 2024
Thank you for the feedback.

4/10 – Dårlig

Nabil og KYLE BAY

Forretningsreisende, Reiste med familie
Likte: Fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Property is very run down
Bodde her 12 netter i januar 2024
Svar fra Guest Service Team den 26. mars 2024
Hi Nabil,Thank you for sharing your experiences at Peppers Soul,Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests.

10/10 – Utmerket

JINMO og Frenchville

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic view!!!!
Bodde her 3 netter i januar 2024
Svar fra Guest Service Team den 26. mars 2024
Thank you for the feedback!

8/10 – Bra

Michael

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Guest Service Team den 26. mars 2024
Thank you for the feedback!

8/10 – Bra

Pepi

Reiste med familie
Close to everything shops beach restaurants. Housekeeping daily great service. Thanks
Bodde her 6 netter i januar 2024
Svar fra Guest Service Team den 26. mars 2024
Hi Pepi,We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!

8/10 – Bra

Chris

Reiste med familie og små barn
Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Peppers Soul Team

8/10 – Bra

Rhiannon

Reiste med familie
Likte: Renhold
Peppers Soul The stay was absolutely lovely - just a beautiful piece of paradise for a weekend birthday celebration. There was a lovely birthday card and box of chocolates to greet my daughter, the apartment was stunning - clean and welcoming and aircon blasting (thank heavens lol). Positives: The check in was fast, wheelchair /disability friendly throughout, (easy access lifts right next to checkin desk/entry etc), great customer service from most and the bags were all taken to our room, from the car, while we checked in. Large comfy beds, fresh clean and pressed linen and plenty of extra blankets and pillows in the wardrobes, slippers and robes supplied The views were gorgeous, the shower water flow and temperature was great and everything you need in the kitchen IF you want to cook. Breakfast on Sunday (included in booking) - reservation made for 9am, finally actually greeted/spoken to at 9.20, seated at 9.25, no food until 10am , last greeter couldn’t care less until she found out at 9.30 that we were guests of the hotel - understaffed, poor communication/attitude, and very poor experience
Bodde her 2 netter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for taking the time to share your detailed feedback about your recent stay at Peppers Soul. We are pleased to hear that you enjoyed the beautiful apartment, the stunning views, and the birthday celebration for your daughter.However, we apologize for the challenges you faced during breakfast on Sunday. It's clear that there were issues with service, communication, and the overall experience. Your feedback is valuable, and we will share it with our team to address the areas that need improvement.We appreciate your positive comments about the check-in process, accessibility, and the quality of the room. Our aim is to provide a seamless and enjoyable experience for all guests, and we regret that we fell short in certain aspects.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Kind regards,Peppers Soul Team

8/10 – Bra

XIAOFENG

Bodde her 4 netter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Valued Guest, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you are enjoying your stay with us, please let us know if you require anything. Best Regards, Peppers Soul Team

6/10 – Grei

John

Reiste med familie og små barn
Mould growing in bathrooms… cleaned but not cleaned if you know what I mean.
Bodde her 3 netter i januar 2024

10/10 – Utmerket

Martin

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Second time here and just as amazing as the first
Bodde her 4 netter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for choosing Peppers Soul once again. We're delighted to hear that your second visit was as amazing as the first. Our team works hard to provide excellent service, and we look forward to welcoming you back. If there's anything specific you enjoyed or suggestions for improvement, please let us know. Your feedback is valuable to us.Warm regards,Peppers Soul Team

10/10 – Utmerket

Tarek

Bodde her 3 netter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Valued Guest, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you are enjoying your stay with us, please let us know if you require anything. Best Regards, Peppers Soul Team

10/10 – Utmerket

Tony

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Valued Guest, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you are enjoying your stay with us, please let us know if you require anything. Best Regards, Peppers Soul Team

10/10 – Utmerket

Sewa

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very accessible
Bodde her 2 netter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Valued Guest, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you are enjoying your stay with us, please let us know if you require anything. Best Regards, Peppers Soul Team

10/10 – Utmerket

Ghulam ALI

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Valued Guest, Thank you for taking the time to leave feedback following your stay at Peppers Soul. We are delighted to read you are enjoying your stay with us, please let us know if you require anything. Best Regards, Peppers Soul Team

6/10 – Grei

Paul

Bodde her 3 netter i januar 2024
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for taking the time to share your feedback. We value your input, and it's essential for us to know how we can improve. If there are specific areas or aspects of your stay that contributed to the 3 out of 5 rating, we would appreciate more details. Your satisfaction is our priority, and we hope to have the opportunity to enhance your experience in the future.Best regards,Peppers Soul Team

6/10 – Grei

Yat In

Reiste med familie og små barn
Likte: Renhold og fasiliteter
Took too much time to wait for lift! Aircon was stopped for 2 times during our 3-day stay. Some of the reception staff's attitude was not good. Nice view and good location though. Just that the above issues are not acceptable given such a premium price.
Bodde her 3 netter i desember 2023
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for choosing Peppers Soul, and we appreciate your feedback. We apologize for the inconvenience you experienced with the elevator wait times, air conditioning, and the attitude of some staff members. Your concerns are valid, and we'll address them internally to ensure a better experience for our guests.We're pleased to hear that you enjoyed the nice view and our convenient location. If there's anything specific you'd like us to focus on for improvement or if you have any additional comments, please feel free to share.Warm regards,Peppers Soul Team

6/10 – Grei

Tara

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
When we arrived into our room the floor felt dirty to the point we had to leave our thongs on, the balcony had clumps of hair and dirt, bathroom had mould, furniture outdated and bed not comfortable, for the price the accommodation to me did not meet 5 star expe tations.
Bodde her 4 netter i desember 2023
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for sharing your recent experience at Peppers Soul. We apologize for the cleanliness and comfort issues you encountered in your room. We take your feedback seriously and will address these concerns with our teams. If you have additional details to share, please let us know. We appreciate your feedback and hope for the opportunity to improve in the future.Warm regards,Peppers Soul Team

6/10 – Grei

Sam

Reiste med familie
Likte: Renhold og romkomfort
Lifts were awful with long waits and no available stairs. Long wait for a tepid breakfast.
Bodde her 3 netter i desember 2023
Svar fra Peppers Soul Team den 30. jan. 2024
Dear Guest,Thank you for your recent stay at Peppers Soul. We apologize for any inconvenience caused by the issues with the lifts and the wait for breakfast. Your feedback is valuable, and we will address these concerns to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Best regards,Peppers Soul Team