Hello Sheryl, Thank you for your feedback. We appreciate you taking time to do so. We have had construction next to us for many months now and happily we can report that it is coming to an end. The scaffolding is gradually coming down and less noise being experienced. Our listing does advise guests of construction taking place, which is there to ensure our guests are aware of the construction prior to booking and arrival. The issue with the door has been rectified and dust under the bed attended to by our housekeeping team. We hope that other than these issues you were able to enjoy your time here. We would love to welcome you back to Pacific Regis when you are next looking to stay in Burleigh.

Hello Maxwell, Thank you for taking time to leave feedback. We are pleased to hear Pacific Regis overall a good choice and that you found our location very close to town and that your apartment was clean and bright. On Sundays our office closes at 12 noon and our main entrance doors lock and are then accessible by inhouse guests with security fobs which was explained on checkout. We advise we are unable to take responsibility for guests luggage storage.We hope when you are next looking to stay in Burleigh, that you will consider staying with us here at Pacific Regis again. It would be our pleasure to welcome you back.with kind regarsd

Hi Leah, Thank you for taking time to leave feedback for us. We are pleased to see that you enjoyed your stay and found our beds comfortable, and office staff helpful.We hope to have the pleasure of welcoming you back to Pacific Regis in the future.with kind regards,

Hello Yong, Thank for taking time to leave feedback for us. We hope to have the opportunity to welcome you back to Pacific Regis in the future. With kind regards

Hi Ulrike, Thank you for taking time to leave feedback. You are correct that there is construction in the area. This is mentioned on our listing and has been listed there for over 12 months. On booking guests receive a courtesy email to again let guests know of this, just in case the guest has not checked all the listing before making the booking. We acknowledge that your Wifi was not working on arrival, which was afterhours when the office was unattended. In the morning a technician was brought on site to recify the Wifi issue (this is also what caused the TV issue). Both being rectified in the morning. We are sorry to hear that you felt one air conditioner did not cool your whole apartment. Had we have been made aware of this concern, we would have explained how best to use the air con (which is of a size capable of cooling the whole apartment) to cool your entire apartment.We hope that the disappointment experienced at Pacific Regis can be put behind you and we sincerely wish you both an enjoyable trip for the remainder of your time in Australia.

Hi Kathryn, We are sorry to see your low score. Sadly, without any reason given we are unable to respond.

Hi Mark,Thank you for taking time to leave feedback for us. We are pleased to see a 5/5 score. We hope you will choose to stay with us again when you are next looking to holiday in Burleigh.with kind regards,

Hi Daniella, Thank you for your feedback! We are pleased to hear that you had a great stay. We look forward to having the opportunity to welcome you and your family to Pacific Regis in the future. with kind regards,

Hi Ben, Thank you for your feedback. We are very pleased to hear that your family enjoyed your stay here with us. We hope to have the pleasure of welcoming you back in the future.with warm regards,

Hi Dallas,Thank you for taking time to leave feedback for us. We are pleased to see a 5/5 score. We hope you will choose to stay with us again when you are next looking to holiday in Burleigh.with kind regards,

Hello Kamlesh, We are sorry to hear that your were disappointed by your view and pleased to hear that your family enjoyed our indoor pool. Our listing does state that construction is taking place adjacent to our building and that some guests may be affected. We are unable to guarantee any view and accordingly our apartments are sold on room type and not based on any view. We hope we will have the pleasure of welcoming you back to Pacific Regis in the future.with kind regards

Hi Jen!Thank you! We really appreciate your 5/5 feedback.We hope to welcome you back to Pacific Regis in the future. with kind regards

Hello!Thank you for your 10/10 review.We hope you will consider staying with us again when you are next looking to travel to Burleigh.with kind regards,

Hello Teena, Thank you for your taking time to leave feedback for us. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you back when you are next looking to stay in Burleigh.

Hello Angela,Thank you for your feedback, we are pleased to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back to Pacific Regis when you are next looking to stay in Burleigh.with kind regards,

Hi Jennifer, Thank you for taking time to leave feedback for us. We are pleased to see a 5/5 score. We hope you will choose to stay with us again when you are next looking to holiday in Burleigh.with kind regards,

Hi Erin, Thank you for your 5/5 feedback! We are thrilled and hope to welcome you back to Pacific Regis as our valued guest in the future.

Hi Erin, Thank you for your 5/5 feedback! We are thrilled and hope to welcome you back to Pacific Regis as our valued guest in the future.

Hi Mia, Thank you for taking time to leave feedback for us. We do value your comments and have reviewed them carefully. We are shocked to say the least and feel compelled to respond fully. At no time during either of your stays did you let us know that you were so unhappy with your time here. Conversations with you were friendly. If you were so unhappy with your stay we are surprised you booked a second stay with us? Both apartments you stayed in are not in 70's style and in fact have been updated by their respective owners. The last apartment has only recently had a new lounge and dining table installed. We are sorry to hear that neither apartment was to your taste. To say our building is musty is untrue. The carpet throughout all our common areas have only recently been replaced and our lift carpets only in the last few months. These could not be considered old nor musty. The mirror you refer to was not left balanced on a faucet by our team, as we discussed with you at the time. It appears to have fallen off the wall prior to your check-in. We immediately offered to have it secured back on the wall. You are correct in saying we knew about the faulty dishwasher, unfortunately the technician called to repair it between guests was unable to do so as he waiting on parts to fix, this was completely out of our control. We have had maintenance re check both apartments you stayed in and have not found broken toilet seats, dirty grout or raised floor tiles? In regards to your comments re appliances and kitchenware, all our apartments are individually owned and furnished to our owners taste and are adequate for holiday letting. Not all supply coffee machines. With respect, all our TVs are smart TV's and we offer Foxtel Business IQ in all our apartments which offers a myriad of channels including on demand movies (free of charge) and free to air TV. If you were having difficulty with your TV's or Foxtel we would have been happy to show you how to operate. The shutters you refer to are new and only recently fitted. Unfortunately there will always be a little light round the frame edges. We appreciate that you found out office staff to be pleasant, thank you.Sadly we can see that we have not met your expectations. We have reviewed our processes and our marketing to see how where we can do better.We hope that you otherwise had a lovely time in Burleigh.with kind regards,

Hello Madeline, We value your feedback and have noted your concerns. We are very sorry to hear that your stay was not how you nor we would have liked it to be.During a severe storm there was a major power outage across the suburb for a couple of hours, which is out of our control. Our team were contacted as soon as the incident occurred and returned to site ASAP. Whilst we could not turn the power on we did provide assistance to those guests who needed to return to their apartments via the stairwells. The carpark gate was also manually opened when we were able to do so. We are pleased to hear that you have noted we do have the best location, thank you. We hope your experience on this occasion does deter you from returning to stay with us again. It would be our pleasure to welcome your family back to stay with us.With kind regards,

Hello Melissa,We are sorry to see a 4 out of 10 feedback from you and without any reason given why it is difficult to us to know how to respond. with kind regards

Hi Christine, Thank you for taking time to leave us 10/10 feedback score. We will be sure to pass this along to our team.We hope when you are next looking to stay in Burleigh that you will consider staying with us again. It would be our pleasure to welcome you back as our valued guest.

Hello Zoe, Thank you so much for taking time to leave us such a lovely review. We will be sure to pass on your comments to our team. We are genuinely thrilled to hear how much you enjoyed your stay here with us. We hope when you are next looking to stay in Burleigh, that you will choose to stay with us, it would be our pleasure to welcome you back to Pacific Regis as our valued guest in the future.with kind regards Pacific Regis Reservations Team

Hi Sandra, Thanks you for your feedback. We hope to have the pleasure of welcoming you back to Pacific Regis when you are next looking to stay in Burleigh.with kind regards

Hello Michael, Thank you for taking time to leave feedback for us.We are very pleased to receive a 5 / 5 review. We hope to have the pleasure of welcoming you back to Pacific Regis when you are next looking to stay in Burleigh.

Hello Alison, Thank you for your feedback, we are thrilled to hear that your loved staying with us and that you will return. It will be our pleasure to welcome you back!with kind regards, Pacific Regis Reservations Team

Hi Susan, Thank you for taking time to leave feedback for us. We are pleased to see you thought our location was great and that you liked our amenities!We hope to have the pleasure of welcoming you back to Pacific Regis when your next looking to stay in Burleigh.

Hi Anna Maria Thank you for your 10/10 feedback. We hope to have the pleasure of welcoming you back to Pacific Regis when you are next looking to stay in Burleigh Heads.

Hello Kaichiro, Thank you for leaving feedback for us. We are pleased to see you were happy with your stay here with us. We hope to have the opportunity of welcoming you back to stay in the future.with kind regards

Hi Debbie, Thank you for taking time to leave feedback for us. We are very pleased to see that you have given us a 5 out of 5 for your stay. We hope when you are next looking to stay in Burleigh that you will consider staying with us here at Pacific Regis.

Hi Daniel, Thank you for leaving us a 5/5 feedback. We hope when you are next looking to stay in Burleigh you will consider staying with us again.with kind regards,

Hello Karen, Thank you for your 10/10 review score. We hope you will consider staying with us again, when you are next looking to stay in Burleigh, it would be our pleasure to welcome you back!

Hello, Thank you for taking time to leave feedback for us. We are pleased to hear that you found everything to be good. We appreciate your comment re there being no electronic clothes dryer in the particular apartment you stayed in and will pass on your feedback to the relevant persons for review. We hope that you will consider staying with us again when you are next looking to visit Burliegh.with kind regards,

Hello Julie, Thank you for taking time to leave feedback for us. We are pleased to hear that you found our staff friendly and our location perfect. At Pacific Regis we take great pride in our customer service and we are disheartened to hear that the contents of our starter pack was the downside of your stay with us. We offer fully self-contained apartments and for our guests convenience, we provide a starter pack of essentials which contains 4 x toilet rolls per apartment, toiletries, dishwashing liquid, dishwasher powder and a soap powder sachet for the washing machine. As we are not a hotel, we don't offer daily servicing nor a daily top up of supplies. We sincerely hope that this will not deter you from staying with us in the future and hope to have the opportunity of welcoming you back to Pacific Regis in the future. with kind regards,

Hi RebeccaThank you for taking time to leave a 4 out of 5 feedback for us.We hope to welcome you back in the future

Hi Gabriel, Thank you for taking time to leave a feedback score for us. We are pleased to see you gave us a 5/5 score.We hope to have the opportunity of welcoming you back in the future. with kind regards

Hello Sheryle, Thank you for taking time to leave feedback for us. We are very happy to hear that you found your apartment to be beautifully presented and clean with everything you needed for a comfortable stay. We will be sure to pass on your feedback to our teams.Thank you for recommending us to others, we can't wait to welcome you back!with kind regards,

Hi Matthew, Thank you for your feedback. We are pleased to hear that you had a very nice stay. We hope to have the pleasure of welcoming you back in the future. with kind regards,

Hi Tegan, Thank you so much for leaving feedback for us.We are pleased to see that you loved staying here and found our location perfect and that we have great family friendly facilities.We hope to welcome you all back soon!with kind regards

Hello Kim, Thank you for leaving a 4 out of 5 review for us.We appreciate your business and hope you will chose to stay with us again in the future.

Hi Andrew, We are sorry to see your low feedback score. We are perplexed as to why. We had provided you with a complimentary upgrade prior to arrival, from the standard apartment booked to a premium apartment (new kitchen, bathrooms and flooring) so we are perplexed by this score. We are sorry to see your stay was not as you nor we would have expected.With kind regards

Hello Anna, Thank you for taking time to leave feedback for us.We are very happy to hear that you found our staff and service to be great and that your apartment was spacious with excellent views. It would be our pleasure to welcome you back to Pacific Regis in when you are next looking to stay in Burleigh.

Thank you for taking time to leave feedback for us.

Hello Sandra, Thank you for your feedback,We hope when you are next looking to stay in Burleigh, that you will consider staying with us again!

Hi Angela, Thank you for your 5 out of 5 feedback!We hope to have the pleasure of welcoming you back to Pacific Regis when you are next looking to travel to Burleigh.

Hi Katie, Thank you for your great feedback! We are very pleased to hear you thought our managers were awesome and our location great with magnificent views! We hope to have the pleasure of welcoming you back to Pacific Regis on your next visit to Burleigh Heads.with kind regards,

Hello Jane, Thank you for your feedback. We are pleased to hear your found our location to be great. A reason so many of our guests return is our convenient location being directly on the Esplanade and so close to James streets cafes and speciality shopping. As with many beach side strips, much of Burleigh has some construction taking place. We hope when you are next looking to stay in Burleigh you will again choose to stay us, it would be our pleasure to welcome you back as our valued guest.

Hello Kristy, Thank you for taking time to leave feedback for us. We are thrilled to hear you found your apartment great and our location prefect.We hope to welcome you back to Pacific Regis soon.with kind regards

Hi Serena, Thank you for leaving an 8 out of 10 feedback.We hope to welcome you back to Pacific Regis when you are next looking to stay in Burleigh

Hi Christian, Thank you for your feedback. We are thrilled to hear you loved Pacific Regis and hope to welcome you back when you are next looking to stay in Burleigh.with kind regards,