Selçuk,you decided to leave the Hotel in advance for questionable and personal reasons (above all the distance from the beach....we are in the city center of Genoa).We are located near the main street of Genoa and the area in the surroundings is fit for families. This is the modern city center and there are a lot of shops, restaurants, offices and transportations. The old town is 10 minutes walking.Probably you chose an Hotel in the wrong area complaining that you expeted to be in front of the beach.But that was your fault, not ours.So we could not allow a refund for leaving in advance the Hotel since your reservation was not refundable.

E basterebbe questo per dare un voto del genere?? Un piano di scale da fare e 2 bar a fianco del nostro Hotel, con colazione servita in camera su richiesta?? L'ingresso angusto te lo sei propriosognato ...abbiamo una Hall su piano strada che non ha nessun Hotel della nostra categoria a Genova. Bah...certa gente è meglio perderla che trovarla!! Ma da dove arrivi? Adieu...