Hoteller i Gataraga

«The lodge does not actually exist. We arrived at the building, and the outside matched the pictures. However there was no sign and no staff at the place. With the assistance of some helpful neighbours from the street, we learned that it was available for long term rental. A supervisor (who arrived on bike after being called by one of the neighbours) opened the gates so that we could see the “lodge”. It was completely empty and bereft of any furniture). There was no response from the property ...

«La chambre était propre et les personnels étaient très courtois »

«great place»

«Hvis du bil slappe av eller vil jobbe i ro, er dette hotellet noe for deg. Nesten alt er på plass: strand, restaurant, komplett afrikansk frokost 👍 og top serviceinnstilt personal. Overraskende at jeg ikke har noe å klage på:). »

«There is no beach and the gate was shut when I arrived and had to wait an hour. The phone number was disconnected and there was a chicken that made noise waking me up 3 am. Not impressed »

«Due to the proximity of this hotel to the current Ebola outbreak we gave advance notice of our need to cancel. Many hotels on Expedia will give 100% of your reservation back for a cancelation. Some have a more restrictive 50% refund policy. This was the only hotel in our travels that had an unfair and unreasonable cancellation policy. We even reached out to the staff but unfortunately they were very unresponsive. I recommend looking for hotels that are customer focused. This hotel is not.»

«I informed you that they declined my check in and i am waiting for my refund. »

«The staff was the best part. They were so accommodating and friendly. The garden was also beautiful and the food was amazing. Highly recommend. »

«The staff are responsive and kind, the grounds are lovely, and the rooms were nice. »

«The staff at My Hill Eco Lodge made a 1-week work trip a delight. The rooms are large and simply but perfectly outfitted. The restaurant servers could not have been sweeter or more helpful. (Portions are big! Request Rwandan food if you're curious, especially the local amaranth greens.) The only note: It is indeed on a hill, so not for the faint of heart — or heavy packers.»

«The house is a 15-20’ walk from the center. Difficult to communicate with the lady (no French, little English) but her husband speaks fluent French. Excellent breakfast, clean and spacious room.»