Luksushoteller i Funchal

"A wonderful hotel with fantastic staff. Everything was clean and of a high standard, with a great sea view. It was lovely to be able to swim in the sea, and the pools were clean and well maintained. The breakfast was excellent, with a wide selection and many new items every day. The best part was the man who made fresh omelettes daily, increadibly service-minded, smiling and friendly. Second time at this hotel, and be back - love everything with it. Close to lovely restaurants and bus 9 to the airport. "

"Meget bra variasjon i frokostmenyen. Hotellet er plassert i en flott hageanlegg og badeanlegg. Rommet var rent og velholdt. Personalet blid og hjelpsom og vi vil gjerne tilbake igjen, daa for våres fjerde besøk. "

"Cliff Bay er ett fantastisk hotell med utsøkt beliggenhet. Vi kommer gjerne igjen "

"Perfect location, perfect hotel"

"Service in the reception leaves a lot to be desired. When greeting the receptionist upon arrival, we were basically met with a cold shoulder. No "welcome to the Pestana" or anything like that, just a blank stare. Checkin was fairly smooth apart from that. Again, at the end of the stay, they gave us the bill and that was it. No "did you have a nice stay?" or "have a safe journey, hope to see you again" - just pay and farewell. The "happy hour" bar was a similar experience, the senior staff was almost hostile, the junior much more accomodating and friendly. The staff in the restaurant on the other hand, were exceptionally friendly and hardworking. Same goes for the doormen and the cleaning staff - always greeting you with a friendly smile. "