Eksteriør

Anmeldelser av Steigenberger Icon Frankfurter Hof

5 out of 5
Steigenberger Icon Frankfurter Hof
Am Kaiserplatz, Bethmannstraße 33, Frankfurt, HE

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 717 av totalt 1010 anmeldelser." "
Rangering på 8 − Bra. 190 av totalt 1010 anmeldelser." "
Rangering på 6 − Grei. 54 av totalt 1010 anmeldelser." "
Rangering på 4 − Dårlig. 28 av totalt 1010 anmeldelser." "
Rangering på 2 − Forferdelig. 21 av totalt 1010 anmeldelser." "

9,4/10

Renhold

9,2/10

Personale og service

9,2/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Rune

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bedre ledelse og rutiner påkrevd
Et stilfullt hotell med høy servicegrad. Covid gjør at rutinene ikke er på plass enda, det svikter her og der i rutiner og service. Dette er et lederansvar.
Bodde her 2 netter i juli 2020

10/10 – Utmerket

Arnt

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2020
Svar fra Steigenberger Frankfurter Hof den 21. mars 2020
Sehr geehrter Gast, vielen lieben Dank für Ihre freundliche Weiterempfehlung. Mit freundlichen Grüßen Spiridon Sarantopoulos General Manager

8/10 – Bra

carina

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2019
Svar fra Steigenberger Frankfurter Hof den 20. des. 2019
Dear guest, please allow me to truly thank you for rating us. Kind regards, Spiridon Sarantopoulos General Manager

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk service, fantastiske rom. Anledning var jobb men føltes som ferie å være på dette hotellet.
Bodde her 1 natt i oktober 2019
Svar fra Steigenberger Frankfurter Hof den 31. okt. 2019
Dear guest, thank you for taking the time to leave us a review. It is great to read you enjoyed your stay. Kind regards, Spiridon Sarantopoulos General Manager

10/10 – Utmerket

Knut

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A Grandiose and regal Hotel
A greate stay during the Book fair. Perfect location for exploring the old town.
Bodde her 5 netter i oktober 2019
Svar fra Steigenberger Frankfurter Hof den 23. okt. 2019
Dear guest, thank you for taking the time to leave us a review. It is great to read you enjoyed your stay. Kind regards, Spiridon Sarantopoulos General Manager

10/10 – Utmerket

Monica

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2019
Svar fra Steigenberger Frankfurter Hof den 17. sep. 2019
Dear Monica, thank you for your posting on this site. Your feedback is much appreciated and we look forward to welcoming you back soon. Kind regards, Spiridon Sarantopoulos General Manager

10/10 – Utmerket

Christopher

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2019
Svar fra Steigenberger Frankfurter Hof den 27. aug. 2019
Dear Christopher, thank you very much for your positive feedback regarding your stay. With kind regards, Spiridon Sarantopoulos General Manager

10/10 – Utmerket

Toril G

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig fornøyd med Steigenberger Frankfurter Hof
Veldig fornøyd med Steigenberger Frankfurter Hof. Flott hotell med sentral beliggenhet. Kort vei til togstasjon og sentrum. Vi kom tidlig, men fikk sjekket inn med en gang. Relativt nyoppusset rom med god seng og flott bad. Stille og rolig. Fint treningsrom. Hyggelig uteplass og hyggelig betjening.
Bodde her 1 natt i juni 2019
Svar fra Steigenberger Frankfurter Hof den 12. juni 2019
Dear Toril G, please allow me to truly thank you for rating us and for taking your time to send us your feedback. With best regards, Spiridon Sarantopoulos General Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked everything, the room was just perfect, the staff was very nice and friendly and breakfast was more than good.
Bodde her 3 netter i mars 2019
Svar fra Steigenberger Frankfurter Hof den 10. apr. 2019
Dear guest, thank you for your for your great evaluation and the time you spend for. We are glad that you enjoyed your stay with us and the atmosphere in the hotel. The whole team would be glad to welcoming you to our property again and remain in the meanwhile with Kind regards, Spiridon Sarantopoulos General Manager

10/10 – Utmerket

Thomas og Oslo, Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sentralt hotel i hjertet av Frankfurt
Steigenberger Frankfurter Hof er et meget eksklusivt hotel med sentral beliggenhet i hjertet av Frankfurt. Flotte moderne rom, og svært god og profesjonell betjening. Restaurant med 1 stjerne i Michelin guiden, og nydelig frokost. Frokosten var veldig dyr, men forsåvidt verdt pengene.
Bodde her 3 netter i september 2018

10/10 – Utmerket

Eirik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very Nice hotel with superb restaurant with a Michelin star. The roms is allso very good.
Bodde her 3 netter i desember 2017

10/10 – Utmerket

Even

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2017

10/10 – Utmerket

Manfred

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No comment
Bodde her 2 netter i mai 2024
Svar fra Charlotte Heinson den 26. mai 2024
Dear Manfred,Thank you for your kind feedback!We are happy that you stayed in our hotel and enjoyed the stay.Kind regards,Charlotte HeinsonFront Office Duty Manager

10/10 – Utmerket

Walter og New York

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice staff and facility. This is my go-to hotel in Frankfurt. They treat me as a welcomed guest.
Bodde her 1 natt i mai 2024
Svar fra Linus Levinger den 24. mai 2024
Dear guest,Thank you very much for your kind feedback! We are very pleased to hear that you appreciate our attentive staff and facilities. We are proud to be your preferred hotel in Frankfurt.We look forward to welcoming you again on your next visit to the Steigenberger Icon Frankfurter Hof.With kind regards,Linus LevingerExecutive Assistant

10/10 – Utmerket

Todd og Cedar Rapids

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Five star in every aspect!
Bodde her 4 netter i mai 2024
Svar fra Charlotte Heinson den 22. mai 2024
Dear Todd,Thank you for your kind feedback!We are happy that you enjoyed your stay and hope to welcome you as our guest soon again.Kind regards,Charlotte HeinsonFront Office Duty Manager

6/10 – Grei

Hassan og Vaughan

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Poor room service
Bodde her 2 netter i mai 2024
Svar fra Vivian Mae Kanne den 21. mai 2024
Dear Hassan, Thank you very much for your feedback and for staying with us. You can be sure that we will share your experciences with our time and we hope to welcoming you back some day. All the best and kind regards, Vivian Mae Kanne, Assistant Front Office Manager

10/10 – Utmerket

Rosalind

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A quick walk from the train station, and just 5 minutes (max) to the opera house, this is a grand old hotel perfectly suited for those partaking of Frankfurt Opera or its excellent theater.
Bodde her 1 natt i mai 2024
Svar fra Charlotte Heinson den 19. mai 2024
Dear Rosalind,Thank you for your kind feedback!We are happy that you enjoyed your stay.Kind regards,Charlotte HeinsonFront Office Duty Manager

4/10 – Dårlig

ARTURO og Frisco

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The main advantage of this hotel is the location Will not stay again Price and service is not at the level they charge Air conditioning not cooling
Bodde her 4 netter i mai 2024
Svar fra Charlotte Heinson den 19. mai 2024
Dear Mr. Arturo,Thank you for your feedback!We will forward your feedback to our team to improve the air conditioning.Kind regards,Charlotte HeinsonFront Office Duty Manager

10/10 – Utmerket

Alexander

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Grate Hotel and Staff
Bodde her 1 natt i april 2024
Svar fra Charlotte Heinson den 19. mai 2024
Dear Alexander,Thank you for your kind feedback!We are happy that you enjoyed your stay.Kind regards,Charlotte Heinson Front Office Duty Manager

10/10 – Utmerket

Leo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Superb !!!
Bodde her 2 netter i mai 2024
Svar fra Charlotte Heinson den 19. mai 2024
Dear Leo,Thank you for your kind feedback!We are happy that you enjoyed your stay and we will share the feedback with our team.Kind regards,Charlotte Heinson Front Office Duty Manager

10/10 – Utmerket

Bernard

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Hotel and staff were extremely polite nice and professional. The Food at Oscar was delicious. If I could have anything more would be little cooler air conditioning. Besides that I give the Hotel an excellent rating and highly recommend
Bodde her 3 netter i mai 2024
Svar fra Charlotte Heinson den 19. mai 2024
Dear Bernard,Thank you for your kind feedback!We will share the feedback with our Oscars Team.Our technicans are informed about the air conditioning and will double check it. Thank you for letting us know.Kind regards,Charlotte HeinsonFront Office Duty Manager

10/10 – Utmerket

Cal

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The comfiest hotel bed I’ve ever slept in.
Bodde her 1 natt i mai 2024
Svar fra Charlotte Heinson den 19. mai 2024
Dear Cal,Thank you for your kind message!We are happy that you enjoyed your stay and hope to welcome you as our guest soon again!Kind regards,Charlotte HeinsonFront Office Duty Manager

10/10 – Utmerket

Jach

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The ambiance and the elegance were impressive. The staff was very friendly.
Bodde her 3 netter i mai 2024
Svar fra Selina Orlow den 15. mai 2024
Dear Mr. Jach,Thank you for your kind feeback.We are very happy that you enjoyed your stay with us and hope to welcome you back soon.Kind regards,Selina Orlow Front Office Supervisor

8/10 – Bra

NOBORU og Oizumigakuencho

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Selina Orlow den 15. mai 2024
Dear Noboru,We hope you enjoyed your stay.Kind regards,Selina Orlow Front Office Supervisor

10/10 – Utmerket

Walter og New York

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel and staff. It is a terrific central point for Frankfurt.
Bodde her 1 natt i mai 2024
Svar fra Selina Orlow den 9. mai 2024
Dear Mr. Walter,Thank you for your feedback.We are very happy that you enjoyed your stay with us so much and look forward to welcoming you back soon.Kind regards Selina Orlow Front Office Supervisor

10/10 – Utmerket

Mark

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All great!
Bodde her 3 netter i mai 2024
Svar fra Selina Orlow den 8. mai 2024
Dear Mark,Thank you for your feedback.We are very happy, that all went well at you stay. Kind regards Selina Orlow Front Office Supervisor

10/10 – Utmerket

Eduardo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always a great experience at this hotel. People, food (especially the breakfast!!), all of it excellent. Not my first visit, and won’t be the last.
Bodde her 2 netter i februar 2024
Svar fra Florian Woithe den 8. mai 2024
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you consistently have a great experience at our hotel. It's fantastic to know that you appreciate our friendly staff, delicious food (especially the breakfast!), and all other aspects of your stay. We truly value your loyalty as a returning guest, and we look forward to welcoming you back on many more occasions in the future!

8/10 – Bra

Dr. med. Manfred

Reiste med partner
Wir haben eine Nachtbeleuchtung in Zimmer und Bad vermisst, das wäre nicht schlecht, denn nachts braucht es keine volle Beleuchtung. Ansonsten ein rundum sehr guter, freundlicher, professioneller Service, gerne kommen wir wieder.
Bodde her 2 netter i mai 2024
Svar fra Selina Orlow den 6. mai 2024
Sehr geehrter Herr Dr. med. Manfred,Vielen Dank für Ihr Feedback.Gerne haben wir dies an unsere zuständige Abteilung weitergegeben um uns stets zu verbessern. Mit freundlichen Grüßen Selina Orlow Front Office Supervisor

10/10 – Utmerket

Seyoung og Edgewater

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
First class
Bodde her 2 netter i mai 2024
Svar fra Florian Woithe den 11. mai 2024
Thank you very much for your great review!Warm regards,Florian WoitheHotel Manager

10/10 – Utmerket

Monika

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful classic hotel in a beautiful building. The service was excellent, and a convenient location. We will definitely choose this hotel for a future stay. There was one slight problem with our room: the room temperature was too hot, it did not cool down enough even with the A/C however this could be a factor in other older European hotels.
Bodde her 3 netter i april 2024
Svar fra Selina Orlow den 6. mai 2024
Dear Monika,Thank you for your feedback.We have forwarded your feedback to our colleagues, to avoid this for the future.Kind regards Selina Orlow Front Office Supervisor

8/10 – Bra

Ali

Bodde her 2 netter i mai 2024
Svar fra Linus Levinger den 24. mai 2024
Sehr geehrter Gast,herzlichen Dank dafür, dass Sie sich die Zeit genommen haben, Ihren letzten Aufenthalt zu bewerten. Wir würden uns sehr freuen, Sie bald schon wieder bei uns begrüßen zu dürfen.Beste GrüßeLinus Levinger Executive Assistant

4/10 – Dårlig

Ahmed

Forretningsreisende
Likte: Renhold
Likte ikke: Personale og service
Food choice is limited and order taking was bad. Housekeeping was awful and some of the staff are not friendly at all. There is no value in this property
Bodde her 4 netter i april 2024
Svar fra Florian Woithe den 3. mai 2024
Dear valued guest,We are very sorry to hear that you were disappointed with your stay. We would like to formally apologize and take your feedback very seriously!Thank you again and my sincere apologiesKind regardsFlorian WoitheHotel Manager

10/10 – Utmerket

Amanda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best hotel ever! All the staff are so friendly and well-trained in customer service. A big thanks to Mr. Mueller and his concierge/valet/doorman team.
Bodde her 3 netter i april 2024
Svar fra Florian Woithe den 2. mai 2024
Dear Amanda,Thank you so much for your kind words and glowing review! We are delighted to hear that you had such a wonderful experience during your stay with us. Our team works tirelessly to ensure that every guest feels welcomed and valued, and it's fantastic to know that their efforts have made such a positive impression on you.Mr. Mueller and our concierge/valet/doorman team are indeed exceptional individuals who take great pride in their work. Your recognition of their efforts means a lot to us, and we will be sure to pass along your gratitude to them personally.We hope to have the pleasure of welcoming you back to our hotel in the near future for another memorable stay.Kind regards,Florian WoitheHotel Manager

10/10 – Utmerket

Yutaka

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Florian Woithe den 2. mai 2024
thank you very much for your kind review!Best regards,Florian WoitheHotel Manager

10/10 – Utmerket

Regan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property with amazing staff. We stayed there for our anniversary and had an amazing time
Bodde her 2 netter i april 2024
Svar fra Charlotte Heinson den 24. apr. 2024
Dear Regan,Thank you for your kind feedback!We are happy that you enjoyed your stay with us and hope to welcome you as our guest soon again!Kind regards,Charlotte HeinsonFront Office Supervisor

10/10 – Utmerket

Anne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Florian Woithe den 22. apr. 2024
Thank you very much for your kind review!Warm regards,Florian WoitheHotel Manager

10/10 – Utmerket

Chung Hwi

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was perfect,
Bodde her 2 netter i april 2024
Svar fra Florian Woithe den 10. apr. 2024
Thank you very much for your great review!Warm regards,Florian WoitheHotel Manager

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel, friendly staff
Bodde her 1 natt i mars 2024
Svar fra Florian Woithe den 9. apr. 2024
Thank you very much for your kind e-mail and lovely review!Best regards,Florian WoitheHotel Manager

10/10 – Utmerket

Sydney

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Extremely comfortable and the staff is very kind and accommodating.
Bodde her 1 natt i april 2024
Svar fra Florian Woithe den 8. apr. 2024
Thank you very much for your kind review! Best regards,Florian WoitheHotel Manager

10/10 – Utmerket

Nivram Morelia Escobar

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent property
Bodde her 6 netter i mars 2024
Svar fra Florian Woithe den 6. apr. 2024
Thank you very much for your kind review and motivating feedback!Kind regards,Florian WoitheHotel Manager

10/10 – Utmerket

Cecilia Elizabeth

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
En una sola palabra excelente
Bodde her 1 natt i april 2024
Svar fra Charlotte Heinson den 3. apr. 2024
Dear Cecilia,Thank you for your kind feedback!We are happy to welcome you as our guest soon again.Kind regards,Charlotte HeinsonFront Office Supervisor

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were excellent. An amazing place to stay!
Bodde her 3 netter i mars 2024
Svar fra Florian Woithe den 1. apr. 2024
Dear guest,Your kind words regarding our staff and hotel are greatly appreciated. It's delightful to hear that your stay at the Steigenberger Icon Frankfurter Hof was an amazing experience. This is indeed the kind of experience we aspire to create for all our guests.We truly look forward to the opportunity of welcoming you back soon.Kind regards,Florian WoitheHotel Manager

10/10 – Utmerket

Heinz

Bodde her 1 natt i mars 2024
Svar fra Florian Woithe den 5. apr. 2024
Thank you very much for your great review!Best regards,Florian WoitheHotel Manager

10/10 – Utmerket

Johan

Bodde her 1 natt i mars 2024
Svar fra Florian Woithe den 1. apr. 2024
Dear Guest,It is truly uplifting to hear that your experience with us at Hotel Steigenberger Icon Frankfurter Hof was excellent. It's our constant endeavor to provide our guests with exceptional experiences and your feedback reassures us that we are on the right path.Your positive remarks will surely motivate the team to continue to deliver high standards of service. We are committed to making every visit as close to perfect as possible and your feedback is a valuable part of that process.We look forward to welcoming you back soon.Kind regards,Florian WoitheHotel Manager

10/10 – Utmerket

William

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Florian Woithe den 24. mars 2024
Thank you very much for your kind review!Best regards,Florian WoitheHotel Manager

10/10 – Utmerket

Ryan

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A Real Five Star Hotel
This is the best hotel in Frankfurt hands-down.
Bodde her 1 natt i februar 2024
Svar fra Linus Levinger den 28. feb. 2024
Dear Guest,We are delighted that you consider our Hotel Steigenberger ICON Frankfurter Hof to be the best in Frankfurt. Our top priority is to delight every guest with an incomparable experience. Your positive feedback confirms that we are on the right track. We hope to welcome you again soon.With kind regards,Linus LevingerExecutive Assistant

10/10 – Utmerket

guy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A luxurious hotel in a winning location. The service was outstanding. Comfortable rooms. A delicious and varied breakfast. We really enjoyed our vacation and would love to come back.
Bodde her 3 netter i februar 2024
Svar fra Charlotte Heinson den 18. feb. 2024
Dear Guy,Thank you for your kind feedback!We hope to welcome you as our guest soon again.Kind regards,Charlotte HeinsonFront Office Supervisor

10/10 – Utmerket

Geneva

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect last night in Frankfurt
We only stayed one night but the service was fantastic, our room what comfortable and the breakfast was also great.
Bodde her 1 natt i februar 2024
Svar fra Vivian Mae Kanne den 18. feb. 2024
Dear Geneva, Thank you so much for this kind feedback. We are more than happy to read that you had a perfect stay with us and that you enjoyed your time in Frankfurt. Looking forward welcoming you back in the future. Best wishes, Vivian Mae Kanne, Assistant Front Office Manager

2/10 – Forferdelig

HEEMUN

Bodde her 2 netter i februar 2024
Svar fra Florian Woithe den 20. feb. 2024
Dear Gueat,Thank you for sharing your feedback with us regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us. We take all guest feedback seriously and will address the issues you've raised to ensure a better experience for future guests. We hope to have the opportunity to welcome you back in the future for a more positive experience.Best RegardsFlorian WoitheHotel Manager

10/10 – Utmerket

Yasuyuki

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
快適便利な落ち着くホテル
7‐8年ぶりの滞在になりましたが、変わらぬサービスの質の高さはさすがFrankfurter Hofです。ただ、部屋のアメニティが、他の同クラスホテル、例えば米系に比べると劣るので、ここだけ改善して欲しいと思います。ロケーションは、出張・観光問わず最高だと思います。
Bodde her 2 netter i februar 2024
Svar fra Vivian Mae Kanne den 18. feb. 2024
Dear Yasuyuki, Thank you for your feedback and this friendly words. We trulxy appreciate and will focus on improving things everyday. We hope to welcome you back in the furture. Kind regards, Vivian Mae Kanne, Assistant Front Office Manager