Liebe Alexandra,vielen Dank für deine freundlichen Worte und das positive Feedback zu unserer Sauberkeit sowie zur erreichbaren Lage. Es freut uns zu hören, dass du mit deinem Aufenthalt im Großen und Ganzen zufrieden warst.Bezüglich der Nespresso-Kapseln bedauern wir, dass wir hier nicht deinen Erwartungen entsprochen haben. Wir nehmen dein Feedback ernst und werden prüfen, wie wir unseren Service verbessern können, um auch für Gäste, die länger bleiben, ein angenehmes Erlebnis zu bieten. Das Anmerken bezüglich der Toilettenverstopfung bedauern wir sehr, und wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Wir werden sicherstellen, dass solche Probleme zukünftig vermieden werden.Wir danken dir für dein Verständnis und hoffen, dass wir die Gelegenheit erhalten, dich bei deinem nächsten Aufenthalt besser zu betreuen. Falls es weitere Anliegen gibt, stehen wir dir gerne zur Verfügung.Liebe Grüße & Ciao Brera Frankfurt West

Dear Junwoo,Thank you for taking the time to share your feedback. We appreciate your positive comments about your overall stay; however, we apologize for the inconvenience with the key on the last day.We understand the importance of a smooth check-out experience and we regret any frustration this may have caused. We will investigate the issue with the key to prevent such occurrences in the future.We value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay.If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know.Best regards & Ciao Brera Frankfurt West

Dear Cedric,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our property very well-equipped, modern, and in excellent condition. It's fantastic to know that the proximity to transportation options, especially tram 17 and fast train lines, made accessing the hyper center of Frankfurt easy for you.We appreciate your kind words and are thrilled that you consider our property an excellent choice. Providing a comfortable and convenient experience for our guests is our top priority, and your feedback reinforces that we're on the right track.If there's anything specific that you loved about your stay or if you have any suggestions for further improvement, we'd love to hear them. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!Best regards & Ciao Brera Frankfurt West

Dear Onur,Thank you for your 5 star review. We hope to welcome you back soon.Best regards & CiaoKerim & AlenBrera Frankfurt West

Dear Stuart,First of all thank you that you took time to write us a review. Its nice the hear you enjoyed your stay here with us. It was our pleasure to host you even you been just few days with us. We look forward to welcoming you back. Best regards & Ciao Kerim, Andreas & AlenBrera Frankfurt West

Ciao dear Sofia,thank you for your great review.We are so happy that you had liked your stay.We hope to welcome you again soon.Beste regards & CIAOBrera Frankfurt West

Ciao dear Rafaela,thank you so much for your awesome review.We are so happy to hear that you liked your stay and we would also thank you for your kind words.We hope to welcome you again soon. Take care.Best regards & CIAOGuest Relation Team

Ciao dear Gerhard, thank you so much for this great review. We are so happy that you enjoyed your stay with us and hope to welcome you back soon. Wish you all the best & take care. Best regards & CIAO! Hannah, Kerim & Alen Brera Team

Ciao Camilla, vielen lieben Dank für deine Bewertung. Wir hoffen dich bald wieder bei uns begrüßen zu dürfen. Beste Grüße & Ciao, Kerim, Hannah & Alen Brera Team

Ciao dear Gerhard, thank you very much for this great review & your kind words, that really means a lot to us. Enjoy your stay. Best regards & Ciao! Kerim, Hannah & Alen

Ciao dear Youngmi, thank you so much for your great review. It was a pleasure for us that you’ve been our guest. We wish you all the best for your future. Best regards & Ciao – Kerim, Hannah & Alen