Hoteller nær Franciscan St. James Health - Chicago Heights

«Clean room»

«Property and location was great just incredibly thin walls and windows unfortunately. We could easily hear the TV from the room beside until 1AM then kids were racing up and down the street until 2AM. Hotel is great though!»

«I booked this hotel from out of town! When I got there the staff were really nice and the hotel was very clean! I stayed do 4 days on my 2nd day my room key to the pool didn’t work! The lady Char at the front desk made it seem like it was my fault and told me she needed to look into my reservation and just had a nasty attitude because she took my key and locked me out of my room! I waited over 30 minutes for her to figure out what’s wrong with my key that she kicked me out of my room with. ...

«Clean place right next to the highway »

«Property and rooms were clean. Staff very polite.I had an issue. I was given a room key to a room that was occupied and the person was in the shower. Very upsetting!»

«The front desk guy that’s there all the time is such a great person he made sure our check in and out went perfectly smooth and he was very polite the entire week we were there! He didn’t let us being sheriffs on vacation be known and I appreciate that! I been to hotels before and it was nothing like this one it was clean peaceful and relaxing! Thanks guys!!»

«Didn't eat»

«Ok stay. High traffic area around hotel. Power went out for a lil bit over night and came back on. There is a lot of in and out activity at location by other guest.»

«It is always a wonderful stay ,»

«Easy parking...Breakfast terrible »

«N»

«Yes»

«Too much smoking stench inside and out.»

«The breakfast omelets were good. Even though this place was recently renovated their are many signs of wear or use of bad materials. Our plans changed and we were there before 1:00. The hotel was empty but the manager wanted $50 to check us in early. I know they have the right but it's never happened before anywhere. Even in Newark I flew on an overnight flight and the Double Tree staff let me check in at 9 am because the room was available.»

«Room ceiling air vents thickly covered in dust. Otherwise, the staff encountered were outstanding.»

«The property is old. It needs to be remodeled in my room smelled like cigarettes. I had to open the window to air it out. Also, I seen a roach in the bathroom.»

«The breakfast menu was good. My only complaint is that the pool was closed. »

«My family and I checked in around 6pm and left around 8:45pm. There were stains on the covers, carpet, and chairs; furniture was not cleaned (I.e., the eating table); a chair was broken; and there were a swarm of ants after dropping a fry on the carpet. We thought we could stay until check out the next day, but decided to leave. The staff were friendly and accommodating. »

«I’ve had exemplary experiences with Marcia, Lupe, William, Kya and Erica. If there’s a need or a problem it is rectified efficiently and expeditiously!! I would definitely recommend the stay on the outside of Spring Break weeks. 👍 As well, had a chance to spend the weekend with Shaunee. Very pleasant and kind. Tried her best to be attentive and patient! Kudos!!»

«The property was clean, amenities were good! There was an issue with my reservation being cancelled and credit card issues having to be disputed! Unfortunately, a crew of younger guest checked in and made the stay very uncomfortable! They were up all night being noisy and even created some damage to the property. They stay would have been great with the exception of that! Not sure if I »