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Anmeldelser av Sina Villa Medici, Autograph Collection

5 out of 5
Sina Villa Medici, Autograph Collection
Via Il Prato 42, Florence, FI

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 154 av totalt 290 anmeldelser." "
Rangering på 8 − Bra. 72 av totalt 290 anmeldelser." "
Rangering på 6 − Grei. 44 av totalt 290 anmeldelser." "
Rangering på 4 − Dårlig. 11 av totalt 290 anmeldelser." "
Rangering på 2 − Forferdelig. 9 av totalt 290 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

8,0/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Svein

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i september 2023
Svar fra Fernando Pane den 11. okt. 2023
Dear Mr. Bovik,Thank you for taking the time to share your thoughts. I appreciate you bringing it to our attention. I will share your message with all the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

8/10 – Bra

Erik Andreas og Oslo

Likte: Renhold, personale og service og romkomfort
Mister toppkarakteren pga dårlig vedlikehold
Hotellet har en sentral beliggenhet med en deilig oase av et bassengområde i hotellets egen hage skjermet med murer. Vi har bodd der tidligere og ble møtt med vennlig imøtekommenhet og fikk hjelp til alt fra booking av golftid, bestilling av gode restauranter, transport innen Firenze etc. Det er allikevel greit å nevne at vi fikk oppfatningen av at hotellet trenger vedlikehold. I vårt første rom fungerte hverken dusj eller aircondition. Knaggen til badehånkle falt av veggen. +++ Vi byttet rom og i det neste rommet fungerte det viktigste. Dog var toalettsetet løst og smekklåsen i døren fungerte ikke (måtte låses med nøkkel fra utsiden når vi forlot rommet).

10/10 – Utmerket

Peter

Likte: Renhold, personale og service og romkomfort

8/10 – Bra

JT

Likte: Renhold og personale og service

8/10 – Bra

Petter og Oslo

Likte: Renhold og personale og service
Fin beliggenhet ift sentrum. Meget god service. Litt mer slitt enn hva bildene viser. Dyrt å parkere. Anbefales.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great service - nice & clean rooms
Excellent and friendly service, staff very accomodating and helpful. Beautiful and clean rooms with comfortable beds. Fluffy pillows and a decent duvet - not just a thin sheet :-) The outdoor pool is very small, but is surrounded by a beautiful garden where you can have a drink and a snack/light food. This area is lit up at night with decorative lighting and torches. Go there! T

10/10 – Utmerket

Dishant

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

10/10 – Utmerket

carolena

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing will stay here always
Svar fra Fernando Pane den 11. okt. 2023
Dear Ms. Sarkisian,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

8/10 – Bra

Catherine

Bodde her 4 netter i oktober 2023
Svar fra Fernando Pane den 11. okt. 2023
Dear Ms. Chavassieu,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

10/10 – Utmerket

Esther og west chester

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i oktober 2023
Svar fra Fernando Pane den 11. okt. 2023
Dear Ms. Irrthum,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

10/10 – Utmerket

Helen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff were friendly and very helpful. Facility very nice.
Bodde her 4 netter i september 2023
Svar fra Fernando Pane den 11. okt. 2023
Dear Ms. Casey,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

10/10 – Utmerket

Apurva

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome in every way !
Bodde her 3 netter i august 2023
Svar fra Fernando Pane den 9. aug. 2023
Dear Apurva,On behalf of the entire hotel Team, thank you for sharing about your stay.Positive reviews are always encouraging. All of our guests' feedbacks are important to us and we are truly committed to do our best in order to meet our guests' expectations. Your feedback has been shared with all our team as a way of celebrating the memorable guest experience we managed to deliver. Once again, I appreciate you taking the time to share about your stay with us.We hope to welcome you soon.Warm regards, Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

2/10 – Forferdelig

Lisa

Bodde her 2 netter i august 2023

8/10 – Bra

Carla

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel muito bonito, quartos confortáveis e silenciosos. O hotel pecou pelo serviço do restaurante no jantar: serviço muito demorado. Mas o hotel vale a pena, muito bem localizado.
Bodde her 2 netter i juli 2023

10/10 – Utmerket

Nathaniel og Jupiter

Bodde her 3 netter i juli 2023

6/10 – Grei

Carlos

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Las habitaciones tiene alfombra y huelen mal, el staff tiene poca vocacion de servicio.
Bodde her 2 netter i juli 2023

8/10 – Bra

Rhonda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mai 2023
Svar fra GM SINA VILLA MEDICI den 15. mai 2023
Dear Rhonda, We appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback.I will share your comments with our Team, who I am certain will be encouraged by your remarks. As a member of Marriott Int., the hotel continuously strives to meet your needs and expectation.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely, Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

10/10 – Utmerket

Satoshi

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
とてもきれいで、スタッフの方たちのサービスがとても丁寧で充実していました。コンシェルジュカウンターでレストランの予約などもしてくれました。観光スポットの旧市街の中心地からは若干離れている（徒歩で15～20分くらい）ので、いい意味では静か。デメリットとしては、「ちょっとホテルにもどって休もう」みたいなのが辛いです。ホテルの近くには地元の人たちがいくようないいレストランがあつまっている通りがあり、ディナー的には便利です。
Bodde her 2 netter i mai 2023
Svar fra Fernando Pane den 8. mai 2023
親愛なるゲストは、素晴らしいフィードバックをありがとうございました。我々はまだ私達のゲストを、それを持っていると思っています。我々はすぐに楽しみにしています。Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

2/10 – Forferdelig

Sahel

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra Fernando Pane den 10. juli 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the all our leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues highlighted from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,Fernando PaneGeneral Manager Sina Villa Medici, Autograph Collection

10/10 – Utmerket

Mike

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place great staff
Bodde her 3 netter i april 2023
Svar fra Fernando Pane den 21. apr. 2023
Dear Mike,Greetings from Sina Villa Medici, Autograph Collection!On behalf of the entire hotel Team, thank you for sharing about your stay.Positive reviews are always encouraging. All of our guests' feedbacks are important to us and we are truly committed to do our best in order to meet our guests' expectations. Your feedback has been shared with all our Team as a way of celebrating the memorable guest experience we managed to deliver. Once again, I appreciate you taking the time to share about your stay with us.We hope to welcome you soon.Arrivederci! Fernando PaneGeneral ManagerSina Villa Medici, Autograph Collection

10/10 – Utmerket

Hiroe

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2023

10/10 – Utmerket

thomas alan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
it may not be in the center of town, but it is easily within a 5-10 minute walk. The staff was very accommodating and eager to assist us in any way. Never had a moment I was not satisfied with it!
Bodde her 6 netter i januar 2023

4/10 – Dårlig

Jorge og mexico

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
Pésimo check in. No sirven los aires acondicionados, pocos jabones….

10/10 – Utmerket

francesco

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was terrific. They couldn’t do enough for us.
Bodde her 3 netter i september 2022

8/10 – Bra

Sze Ling

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly and polite staff during my entire stay room and facilities are well maintained and clean excellent location walkable to train station and local main area would revisit this hotel if we ever come to Lucca again!
Bodde her 2 netter i august 2022

8/10 – Bra

Alan

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Poor Wifi. Friendly staff. Not great for kids as pool didn’t open until the heat of the day was upon us. Breakfast was excellent. Lovely pizza restaurant a few doors down, with excellent Wifi and a very relaxed atmosphere.
Bodde her 1 natt i juli 2022
Svar fra Fernando Pane, General Manager den 8. aug. 2022
Dear Mrs. Farthing, Thank you for taking the time to share your thoughts regarding your issues. I appreciate you bringing it to our attention. I will share your message with all the leadership team in order to improve our services and attention. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, Fernando Pane General Manager Sina Villa Medici, Autograph Collection

6/10 – Grei

Jonathan og Manaus

Reiste med familie
Likte ikke: Fasiliteter
The size of the room . The air condicioner of room 262 does not work well . O asked for an iron and iron board and i am still waiting for it and never received a feedback. At breakfast i was charged for an omelet with breakfast included . In a hotel with this price it makes no sense charge the omelet. I had issues with the room cleaning. Arrived 7 pm one day and the room had not been cleaned . The next day 3:30 pm the same situation. The shower is complicated because of the position of the drain and metal conections . I arrived at the property aproxinatelly at 5 pm . The room was ready but when received the bill i was charged for parking ( i artived in a train and reached the hotel by taxi ). I understand that the past guest of room might had a car but the issue should have been settled with the former guest and not with me. I have been other times to Florence and stayed at other hotels . This property underperformed " its reputation " .
Bodde her 4 netter i juli 2022

2/10 – Forferdelig

Juan Carlos Rebuelta

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Esta muy descuidado todo el hotel, las habitaciones están sucias, mal servicio, definitivamente no volvería ni lo recomiendo No es un hotel 5 estrellas
Bodde her 1 natt i juli 2022
Svar fra Fernando Pane - General Manager den 22. juli 2022
Estimado Señor Rubuelta, Nos comprometimos constantemenete para regalar a todos nuestros Huéspedes una experiencia única, a la altura de los estandares mejores y más cuidados. Nos sentimos mucho que en este caso no correspondimos a Sus esperanzas. Gracias por Su estimada atención, Atentamente Fernando Pane General Manager Sina Villa Medici, Autograph Collection

2/10 – Forferdelig

Veena

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 3 netter i juli 2022
Svar fra Fernando Pane - General Manager den 22. juli 2022
Dear Guest, Thank you for taking the time to tell us about your stay at Sina Villa Medici, Autograph Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kindest Regards, Fernando Pane General Manager Sina Villa Medici, Autograph Collection

4/10 – Dårlig

Veena

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
Horrible service fir a 5 star hotel
Although the hotel was very nice, the service was just terrible. Room service, housekeeping (needed an iron and they couldn’t find one), bar service at Henry’s bar was all incredibly slow and really bad.
Bodde her 3 netter i juli 2022
Svar fra Fernando Pane - General Manager den 19. juli 2022
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Leadership Team to ensure the necessary guidelines are in place and reviewed to prevent issues highlighted from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Fernando Pane General Manager Sina Villa Medici, Autograph Collection

10/10 – Utmerket

Elysia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had an exquisite time in Florence in great part to staying at the oasis which is Villa Sina Medici. Each day after enjoying a busy and evenf day of exploring the treasure chest of history that is Florence we would return to Villa Sina Medici, find a lounge in the shade, and swim in the pool to rejuvenate ourselves. The staff could not have been more kind. The hotel lobby includes several beautifully appointed living areas for resting, reading, conversation, and cocktails. I will stay there anytime I return to Florence. Thank you to everyone at Villa Sina Medici for making our time in Florence perfecto!
Bodde her 4 netter i juni 2022
Svar fra Fernando Pane - General Manager den 14. juni 2022
Dear Elysa, First of all let me thank you for the time you have dedicated to tell us about your stay at Sina Villa Medici, Autograph Collection. I am most honored to receive your message, we constantly work with such a passion for our guests’ happiness and you can’t imagine how rewarding it is getting back a “thank you letter” by a satisfied guest like in your case. I believe that finding the right balance between professionalism and friendliness with our guest is probably the most difficult target to achieve but it looks like we are on the right way. I will share your comments with each person of our Team and I am sure they will be highly encouraged by your remarks. Thank you again for sharing your experience and we look forward to welcoming you in a not too late future. Arrivederci! Fernando Pane General Manager Sina Villa Medici, Autograph Collection

10/10 – Utmerket

Carina

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed in a super spacious suite overlooking the beautiful garden filled with flowers and the pool and also the street! Staff was incredibly friendly and helpful! Would love to visit again!
Bodde her 4 netter i mai 2022

6/10 – Grei

Cristina

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fotos parecem muito mais bonito que na realidade.
Bodde her 2 netter i mai 2022

6/10 – Grei

Verifisert reisende

Beware Premium rooms
Location was good, and having a garden and small pool was great. Otherwise it was all pretty average - a tick in the box but nothing special. Only issue was Premium rooms - we paid for Premium (highest bracket and notionally in the top floor with best views) only to be told that the hotel website was wrong and that Premium rooms were on every floor. The top floor room they offered for second and succeeding nights was smaller with single sink and shower attachment over the bath. Frankly I was left with the feeling that ‘premium’ applied only to pricing - don’t bother.
Bodde her 3 netter i mai 2022

2/10 – Forferdelig

amritpal

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
This is not a 5 star property. This hotel pictures are misleading and compared to other 5 star hotels in the area. The hotel price is too high for it's value. I felt I was in a 3 star or a 4 star hotel and I did not feel safe at the hotel.
Bodde her 5 netter i mai 2022

6/10 – Grei

Verifisert reisende

Likte: Renhold og romkomfort
Likte ikke: Personale og service
Very mediocre - 5 star…not so much
We came to stay at our honeymoon and it was just fine. We hoped for excellent service due to our special occasion and no one did anything or gave us perks. At first I thought it was a cultural thing, which is completely understandable, but when we went to our hotel in Milan they showered us and celebrated. Also claiming to be 5 star is an overstatement. It was the bare minimum to be qualified. I would say 3.5/4 star if anything. Plus there was construction going on in the pool area which made relaxing a little distracting and the pool isn’t heated, so be advised when booking off season. The people there are nice, we just hoped for more of an effort due to the special occasion.
Bodde her 3 netter i mai 2022

10/10 – Utmerket

Fredrik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
En natt i Florens
Om man gillar amerikansk service blandat med Grand Hotell så är detta ett bra val. Allt är precis som förväntat inga negativa överrskningar utan rakt igenom mkt bra. Men det är inte prisvärt.
Bodde her 1 natt i mai 2022

8/10 – Bra

Robert

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property in a good location for walking to restaurants, etc. Rooms were spacious and well appointed. I will stay there again.
Bodde her 3 netter i april 2022

10/10 – Utmerket

rachel

Bodde her 4 netter i april 2022

10/10 – Utmerket

JEAN

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel de charme dans un quartier calme
Bodde her 4 netter i februar 2022
Svar fra Sina Villa Medici, Autograph Collection den 7. mars 2022
Cher Monsieur , Un grand merci d’avoir pris le temps de partager votre récente expérience parmi nous. Nous sommes enchantés de lire que vous avez apprécié votre séjour au Sina Villa Medici, Autograph Collection. En espérant avoir le plaisir de vous revoir bientôt parmi nous. Meilleures salutations Fernando Pane General Manager Sina Villa Medici, Autograph Collection

6/10 – Grei

zuereyha

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Obwohl ich erwähnt habe dass ich allergisch gegen Staub bin , wurde in unserem Zimmer kein einzigesmal Staub gewischt oder der Boden im Bad und Zimmer gewischt. Das Hotel ist zwar gehoben und teuer aber leider fällt es an Sauberkeit!
Bodde her 4 netter i januar 2022
Svar fra Sina Villa Medici, Autograph Collection den 10. jan. 2022
Dear Guest, Thank you for taking the time to handwrite the comments regarding your recent stay. I would like to express my sincerest apology for the lack of flawless service in the Housekeeping. Your disappointment is certainly understandable. Obviously we fell short of fulfilling your expectations, as well as our own. I assure you that the circumstances you encountered are not indicative of our high standard of service and attention that we strive to provide our guests. Our mission was for you to enjoy another fantastic and memorable stay. I do hope that you will consider this litany of circumstances as an exception and give us the chance to regain your confidence in us. Myself and the staff of the Sina Villa Medici, Autograph Collection look forward to welcoming you back in the future, and I will personally ensure your next experience is impeccable. Best, Fernando Pane General Manager Sina Villa Medici, Autograph Collection

6/10 – Grei

Raphael

Likte: Personale og service og romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2021

10/10 – Utmerket

Joseph

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i november 2021

10/10 – Utmerket

Yigal

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great pot in Florence! Beautiful balcony overlooking the pool, nice staff. Recommended
Bodde her 2 netter i august 2021

8/10 – Bra

Damian

Reiste med en gruppe
Likte: Renhold og romkomfort
Nicht ganz 5* Niveau
Das Zimmer war sauber, gross und modern. Das Frühstück entspricht nicht einem 5* Hotel. Das Serviecepersonal hatte nicht seine besten Tage. Sauna war wegen Corona geschlossen, was bei der Buchung jedoch nirgends erwähnt wurde.
Bodde her 3 netter i august 2021

10/10 – Utmerket

Per Åke

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Toppen hotell
Väldigt trevligt o fint hotell, enda nackdelen är att det ligger lite off.
Bodde her 2 netter i august 2020

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
素晴らしいホテル！！
とても綺麗なホテルでした。 朝食もとても美味しかったです。
Bodde her 2 netter i mars 2020

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
perfect location
The property is beautiful and in a perfect location - my girlfriends and I went for a short getaway and loved it
Bodde her 5 netter i januar 2020

10/10 – Utmerket

Vincent

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2020

10/10 – Utmerket

Luis

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2019