Overnattingsstedets uteområder

Anmeldelser av Belterra Casino Resort

3.5 out of 5
Belterra Casino Resort
777 Belterra Drive, Florence, IN

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 492 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 288 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 126 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 68 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 30 av totalt 1004 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Kelsey

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean up kept
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Mollie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved everything but the pillows. They were too thick to sleep on comfortably, to the point we went and bought some at kohls to sleep better the second night. Room was clean, spacious and very comfortable.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Scott

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome atmosphere. Will come back again.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Terri Sue og Morristown

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Guest Relations Manager den 21. mai 2024
Thank you for your 5-star review, Terri Sue! We can't wait to welcome you back again in the future.

8/10 – Bra

Marc

Likte: Overnattingsstedets bygg og tilstand
Easy check in
Bodde her 1 natt i mai 2024
Svar fra Guest Relations Manager den 20. mai 2024
We appreciate your business and value your great feedback. If there is anything else we can do for you, please let us know!

4/10 – Dårlig

jeffrey

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Remote location Hotel itself very nice and Stadium sports grille was enjoyable
Bodde her 2 netter i mai 2024
Svar fra Guest Relations Manager den 20. mai 2024
We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

8/10 – Bra

Brenda

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room and great, clean, and the beds were very comfortable. Would love to have been able to eat at a buffet. I was told they dodnt have it any longer so has ro eat else where.
Bodde her 1 natt i mai 2024
Svar fra Guest Relations Manager den 13. mai 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

10/10 – Utmerket

Karen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Hotel Managment den 9. mai 2024
Thank you for your kind review we look forward to hosting you again in the future.

6/10 – Grei

Kevin

Likte: Personale og service
Bodde her 2 netter i mai 2024
Svar fra Guest Relations Manager den 8. mai 2024
Thanks for taking the time to share your rating. We hope your next visit is even better than your last!

8/10 – Bra

Raffaele

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
No room service provided the entire stay...
Bodde her 4 netter i mai 2024
Svar fra AM den 6. mai 2024
While we do not service your room during your stay if this is your preference, please let us know and we will be happy to arrange this for all future visits.

10/10 – Utmerket

Bartt

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Plan to return. Room was wonderful and enjoyed the dining options.
Bodde her 1 natt i mai 2024
Svar fra AM den 6. mai 2024
We are happy to learn that you had a great stay and look forward to seeing you again soon!

4/10 – Dårlig

Olivia

Bodde her 1 natt i januar 2024

10/10 – Utmerket

RICHARD

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Only complaint is too noisy. Kids next door slaming doors and running in the hall way but that hotel was great.
Bodde her 1 natt i mai 2024
Svar fra Liz den 5. mai 2024
Thank you for your feedback!

10/10 – Utmerket

JULIA og MISSOURI CITY

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We always stay at Holiday Inn Express when we are traveling cross crountry. The indoor swimming pool is a nice relax time after a long travel day.
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Taneika

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
I’ve never stayed at a hotel where you can’t take a shower because the water is so cold you’ll get pneumonia and you can’t use the restroom in your hotel room, so you have to run a mile and hope you don’t have an emergency because the toilet won’t flush in your room. That’s proper necessities you NEED for your customers to have a pleasant stay. Was comp. A free breakfast but that does not justify having to stay in a room with no hot water and no bathroom. Would really like to speak to a manager regarding these issues, I tried at the front desk at checkout and also tried to call at the front desk to speak to a manager was never told I could speak to any of the managing staff. I understand being busy, but that doesn’t explain why we had NO hot water or the bathroom not working… that’s maintenance, and to pay 300 for a room?? Something just doesn’t seem right here.
Bodde her 1 natt i april 2024
Svar fra Guest Relations Manager den 30. apr. 2024
We're incredibly troubled to see your review, Taneika, as it is always our goal to provide a 5-star experience to all of our guests. We are very interested in speaking with you further regarding your visit, and we encourage you to reach out to us directly via our property website.

10/10 – Utmerket

Dan

Bodde her 1 natt i april 2024
Svar fra Guest Relations Manager den 13. mai 2024
Thank your for your generous review, Dan!

10/10 – Utmerket

shawn

Bodde her 1 natt i april 2024
Svar fra Liz den 5. mai 2024
Thank you for your awesome rating!!

8/10 – Bra

Casey

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The river
Bodde her 1 natt i april 2024
Svar fra Guest Relations Manager den 15. apr. 2024
Thank you, Casey, for your feedback and your review. We hope to welcome you back again soon!

8/10 – Bra

Sheldon

Reiste med partner
Likte: Renhold og personale og service
It was very nice only down all I had was didn't say we had internet in the room or didn't have a microwave. Other than that I love it in the hotel. Say that I supposed to get $11 and some change back and I should check with you guys. Expedia
Bodde her 1 natt i april 2024
Svar fra Guest Relations Manager den 15. apr. 2024
Thank you, Sheldon, for your feedback and review. Please reach out to Expedia support for questions or concerns regarding your reservation. Otherwise, we hope to welcome you back for another great experience in the future.

10/10 – Utmerket

Amber

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Guest Relations Manager den 12. apr. 2024
Thank you for your 5-star review, Amber!

10/10 – Utmerket

Scott

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay. Had good time, nice hotel and dining options etc.
Bodde her 1 natt i mars 2024
Svar fra Guest Relations Manager den 10. apr. 2024
We're so grateful for your wonderful feedback! Your support means the world to us, and we can't wait to welcome you back with top-notch service.

4/10 – Dårlig

Jessica

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The fridge didn't work we got that fixed then the TV was broke after we put all our stuff away so we moved rooms. I used my rewards card for the match of up to 300 in loses in the casino joined Boyd rewards used my card but it must not have been in all the way or something I spent 400 dollars and only received credit for 87 of them. It was my mom's birthday we went to dinner it was overly priced and not good at all very disappointed. The trip was not what I envisioned when I spent well over 700 dollars on the trip.
Bodde her 1 natt i april 2024
Svar fra Guest Relations Manager den 8. apr. 2024
We sincerely apologize that your experience did not meet your expectations. We would like to make things right and learn from your feedback. Please contact us directly through our official website so we can assist you further.

8/10 – Bra

Robert

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Everything was great except for we had no hot water. They did get it fixed but we were already dressed. They did comp us a free lunch and breakfast to apologize.
Bodde her 1 natt i april 2024
Svar fra Guest Relations Manager den 8. apr. 2024
Thank you, Robert, for your thorough feedback and review. We hope to welcome you back in the future for more great guest service.

10/10 – Utmerket

Madison

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Liz Scudder den 5. apr. 2024
Thanks for your feedback! we look forward to wlecoming you back to Belterrra.

2/10 – Forferdelig

shawn

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
I had to switch rooms because the air didn’t work , they want me to wait on maintenance but I’m not here to wait on them the room should of been checked before check in , still lost an hour packing and moving but the room was to way to hot to sleep in.
Bodde her 1 natt i mars 2024
Svar fra Hotel Managment den 1. apr. 2024
We appreciate you making us aware of your recent experience at Belterra Casino Resort. Your feedback is important to us; by sharing your concerns, you will help us to improve our service and guest experience in the future.Our Boyd Style service philosophy strives to set high standards and we have relayed this information to the appropriate departments for review. Our team appreciates your insight and the opportunity to prevent similar situations in the future.We appreciate your understanding and look forward to welcoming you back to Belterra Casino Resort soon.

10/10 – Utmerket

Olufunke

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Hotel Managment den 1. apr. 2024
Thank you for your kind review we look forward to hosting you again in the future.

6/10 – Grei

Jerry

Likte: Renhold
The casino had mostly older machines. Our room looked over the roof. In order to use our credit card in the vending machine, it required a $50 deposit. We wanted to buy a bag of chips. Not giving them $50 for that.
Bodde her 1 natt i mars 2024
Svar fra Hotel Managment den 1. apr. 2024
Hello, sorry for any confusion but our vending machines do not charge a 50 deposit, when you swipe your card, and it shows credit 50 it means it will allow you to charge up to 50 in the vending machine. Once you make your selection that total is all that hits your credit card. We hope to see you again in the future for the opportunity for a better stay.

8/10 – Bra

Michael

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel was good and clean. Bed had a broken spring at the bottom but did not effect sleeping. The casino floor was the problem. It was dirty, smoky, and multiple games were out of service. No video blackjack or poker. Limited table games, and overall poor gambling experience.
Bodde her 1 natt i mars 2024
Svar fra Hotel Managment den 1. apr. 2024
We appreciate you making us aware of your recent experience at Belterra Casino Resort. Your feedback is important to us; by sharing your concerns, you will help us to improve our service and guest experience in the future.Our Boyd Style service philosophy strives to set high standards and we have relayed this information to the appropriate departments for review. Our team appreciates your insight and the opportunity to prevent similar situations in the future.We appreciate your understanding and look forward to welcoming you back to Belterra Casino Resort soon.

8/10 – Bra

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Hotel Managment den 1. apr. 2024
Thank you for your kind review we look forward to hosting you again in the future.

10/10 – Utmerket

lisa og middleport

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean quiet rooms, excellent entertainment.............Warrant!
Bodde her 1 natt i mars 2024
Svar fra Guest Relations Manager den 26. mars 2024
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

6/10 – Grei

Bobbie

We were suppose to have a river view and got a view of the parking lot.
Bodde her 1 natt i mars 2024
Svar fra Guest Relations Manager den 25. mars 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

10/10 – Utmerket

Sally

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Guest Relations Manager den 26. mars 2024
Thank you for your 5-star review, Sally!

6/10 – Grei

Jeff

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room had a refrigerator, but no microwave. The shower ran for 5 minutes and never got hot.
Bodde her 2 netter i mars 2024
Svar fra Guest Relations Manager den 25. mars 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

8/10 – Bra

dusty og dayton

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Food and service was good. The hot water pressue lacked efficient water pressure
Bodde her 1 natt i februar 2024
Svar fra Guest Relations Manager den 22. mars 2024
Thank you, Dusty, for your feedback and your review. We hope to welcome you back in the future for another great stay.

6/10 – Grei

Chris

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff worked well on getting us into a room even though Expedia messed up my reservation
Bodde her 1 natt i mars 2024
Svar fra Guest Relations Manager den 19. mars 2024
We're happy to hear our staff could handle the Expedia issues you experienced, and we hope to welcome you back in the future for a 5-star stay.

2/10 – Forferdelig

Adela

Bodde her 1 natt i mars 2024
Svar fra Guest Relations Manager den 8. apr. 2024
We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can help.

2/10 – Forferdelig

Gairatjan

Bodde her 1 natt i mars 2024
Svar fra Liz Scudder den 5. apr. 2024
Mr. Gairatjan,I apologize for the inconvenience at most recent stay. It appears that Expedia was having technical issues at the time which did not allow your reservation to flow through before your arrival. Than you for providing feedback so we can better address the issue with them.

10/10 – Utmerket

Kathryn

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property. Great food, comfortable bed. The ONLY negative is that if you are coming from the northwest of Florence, the only way to get there is narrow country lanes…. Would never attempt it in the dark if you are unfamiliar with area.
Bodde her 1 natt i mars 2024
Svar fra Hotel Managment den 11. mars 2024
Thank you for your kind review we look forward to hosting you again in the future.

10/10 – Utmerket

Nicole

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Golf course attached
Bodde her 1 natt i mars 2024
Svar fra Guest Relations Manager den 4. mars 2024
Thank you for your 5-star review, Nicole!

6/10 – Grei

Joey

Reiste med partner
Likte: Renhold og personale og service
Water wouldn't get hot and housekeeping was very loud in the halls
Bodde her 1 natt i februar 2024
Svar fra Guest Relations Manager den 4. mars 2024
We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

10/10 – Utmerket

Richard

Reiste med partner
Likte: Fasiliteter
What a bathtub!
Bodde her 1 natt i februar 2024
Svar fra Chris J den 29. feb. 2024
Richard, we are so pleased that you had a great experience at Belterra! We hope you'll come back and visit again soon.

10/10 – Utmerket

Ryan

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra liz den 29. feb. 2024
Thank you, for the positive feedback!

10/10 – Utmerket

James

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Always a winner for us!
Always great service. We go quite often, easy, check-in, good, food, variety, and shopping, they’ve updated the casino, and it looks very nice.
Bodde her 2 netter i februar 2024
Svar fra Ashley-Hotel Assistant Manager den 26. feb. 2024
Thank you for your positive review! We are happy to hear that our efforts reflected in your visit, and we cannot wait to welcome you again soon!

8/10 – Bra

Georgia

Bodde her 1 natt i februar 2024
Svar fra Guest Relations Manager den 22. mars 2024
Thank you for your review, Georgia. We hope to welcome you back again soon.

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Hotel Managment den 21. feb. 2024
Thank you for your kind review we look forward to hosting you again in the future.

10/10 – Utmerket

Sharon

Bodde her 1 natt i februar 2024
Svar fra Guest Relations Manager den 22. mars 2024
Thank you for your 5-star review, Sharon!

10/10 – Utmerket

Gary

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super Bowl weekend
Very nice room for our stay. The entire facility is clean and luxurious.
Bodde her 1 natt i februar 2024
Svar fra Guest Relations Manager den 12. feb. 2024
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

8/10 – Bra

William

It was a good weekend getaway
Bodde her 1 natt i februar 2024
Svar fra Guest Relations Manager den 12. feb. 2024
Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.

10/10 – Utmerket

Gwendolyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Guest Relations Manager den 29. jan. 2024
Thank you for your 5-star review, Gwendolyn!

8/10 – Bra

Timothy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Guest Relations Manager den 29. jan. 2024
Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.